- •Contents
- •Вступне слово
- •Management as a science
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Write what he/she did and what he/she didn’t do yesterday:
- •Your manager has just come back from a business trip. Ask him/her about:
- •Say, what he/she will do at this time:
- •Past Simple of the following verbs: to win, to spend, to begin, to invite, to like, to award, to send, to sell, to pay, to teach.
- •Future Simple of the following verbs: to give, to have, to come, to start, to launch, to be, to start, to get, to work, to visit.
- •Reading and writing
- •Text 1. Management
- •Text 2. Mary parker follett: mother of modern management
- •Developing speaking skills
- •English course agreements:
- •Planning and organising
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Some, any, no. Translate them and explain your choice.
- •Many, much, few, little. Translate them and explain your choice.
- •Present Continuous, put questions to them and give negative answers.
- •Past Continuous, put questions to them and give negative answers.
- •Past Continuous.
- •Future Continuous.
- •Future Simple or Future Continuous.
- •Reading and writing
- •Text 1. Planning
- •Text 2. Organising
- •Figure 1. Organisation with Narrow Span
- •Figure 2. Organisation with Wide Span
- •Developing speaking skills
- •Directing and controlling
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •You have a meeting with your partner. Ask him about his business. Use the following words:
- •You have just come back from a business trip. Tell your colleagues about it:
- •You have a plan of activities for your working day. Explain what you will have done by the definite time:
- •The modal verb May according to the model and translate them: I wish you organise the meeting. – You might organise the meeting.
- •The modal verb Must according to the model and translate them: I am sure your manager is a highly qualified specialist. – Your manager must be a highly qualified specialist.
- •The modal verb Can:
- •The modal verbs May, Can, Might and Could:
- •The modal verbs Must, Had to:
- •Reading and writing
- •Text 1. Directing
- •Text 2. Controlling
- •Developing speaking skills
- •Land auction
- •Business organisation and marketing
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Reading and writing
- •Text 1. The basic forms of business organisation
- •Text 2. The main concepts of marketing
- •Developing speaking skills
- •Financial and risk management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •I said, “I involved short-term and long-term forecasting, budgeting and financial controls” – I said that I had involved short-term and long-term forecasting, budgeting and financial controls.
- •Reading and writing
- •Text 1. Financial management
- •Text 2. Risk management and insurance
- •Developing speaking skills
- •Human resource management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •I manage our delivery department. I am proud of it. – I am proud to manage our delivery department.
- •I was adjusted to new working conditions. I am glad of it. – I am glad to have been adjusted to new working conditions.
- •I have not seen the new production line. I am sorry about it. – I am sorry not to have seen the new production line.
- •Reading and writing
- •Text 1. Management and leadership
- •Text 2. Motivation and human resource management
- •Developing speaking skills
- •The profession of a manager
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Most of employers who work in human resource department are head hunters. – Most of employers working in human resource department are head hunters.
- •Managers who are working in financial department are analysing financial contracts. – Managers working in financial department are analysing financial contracts.
- •When he read the report, he found a lot of errors. – When reading the report, he found a lot of errors.
- •When he discussed everything with the partner, he signed the contract. – Having discussed everything with the partner, he signed the contract.
- •Our office is situated in the building, which was built last year. – Our office is situated in the building built last year.
- •I saw them as they were planning the change and how they were moving from the present to the ideal. – I saw them planning the change and moving from the present to the ideal.
- •As my colleague was on a business trip, I prepared the financial report. – My colleague being on a business trip, I prepared the financial report.
- •As his partner had prepared the report, they went home. – His partner having prepared the report, they went home.
- •When the work had been done, they phoned to the office. – The work having been done, they phoned to the office.
- •Reading and writing
- •Text 1. The profession of a manager
- •Text 2. Professional and personal skills of a manager
- •Developing speaking skills
- •Opening a New Restaurant
- •Business research and research ethics
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •After he forecasted changes in the market, he began to work as an analyst. – After forecasting changes in the market, he began to work as an analyst.
- •She insisted that she should solve the problem herself. – She insisted on solving the problem herself.
- •He insisted that he should be eliminated from the team. – He insisted on being eliminated from the team.
- •I want to get your report very much. – I am looking forward to getting your report.
- •It gave me much pleasure to work with you. – I enjoyed working with you.
- •It is useless to apply old methods. – It is no use applying old methods.
- •I am a team leader. I am proud of it. – I am proud of being a team leader.
- •He is given important information. He is proud of it. – He is proud of being given important information.
- •He was given important information. He is proud of it. – He is proud of having been given important information.
- •I did not request permission. I planned the interview myself. – Instead of requesting permission, I planned the interview myself.
- •Reading and writing
- •Text 1. Business research
- •Text 2. Research ethics
- •Developing speaking skills
- •Peculiarities of business communication
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •The Infinitive and its complexes:
- •The Gerund and its complexes:
- •The Participle and its complexes:
- •Reading and writing
- •Text 1. Problems of cultural differences
- •Text 2. Nonverbal communication: body positions and movements
- •Developing speaking skills
- •Body talk.
- •Information technologies in management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Knowledge is a key to success, so there are so many ways to gather and keep information. – If knowledge weren’t a key to success, there wouldn’t be so many ways to gather and keep information.
- •I didn’t know about telecommuting, so I didn’t use it. – If I had known about telecommuting, I would have used it.
- •I am sorry an online chart room is not available in my computer now. – I wish an online chart room were available in my computer now.
- •It’s a pity, I had such poor information about ongoing situation. – I wish I hadn’t had such poor information about ongoing situation.
- •I advise you to stop your attempts in this sphere of business. – You had better stop your attempts in this sphere of business.
- •I prefer to use a chat room. – I would (had) rather (sooner) use a chat room.
- •Subjunctive I.
- •Subjunctive II.
- •Reading and writing
- •Text 1. Information technologies for electronic commerce
- •Text 2. Management information system
- •Developing speaking skills
- •Head-hunting and job hunting
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Referring to the Present and Future (Conditional II);
- •Referring to the Past (Conditional III).
- •Reading and writing
- •Text 1. Head-hunting
- •Text 2. Job hunting
- •Developing speaking skills
- •How to choose the best career?
- •Famous ukrainian names
- •In economics and management
- •Introduction
- •Use of the essential vocabulary
- •Applied grammar
- •Reading and writing
- •Text 1. The development of administration and management as a science in ukraine
- •Text 2. Mykhailo tuhan-baranovskyy
- •Developing speaking skills
- •Extended reading
- •Inquiring minds want to know – now!
- •Violence on tv
- •International electronic cash
- •Ivan vernadskyy
- •Tests for self-control
- •Keys to tests
- •Grammar reference
- •§ 1. The noun
- •§ 2. Pronouns
- •§ 3. Verb tenses
- •Past Simple Tense
- •§ 4. Modal verbs
- •§ 5. The verb: passive voice
- •§ 6. Direct and indirect speech
- •Changes of Verb tense forms when transferring sentences from Direct into Indirect Speech
- •§ 7. The infinitive
- •§ 8. The participle
- •§ 9. The gerund
- •§ 10. The verbal complexes: comparison
- •Syntactic functions of the verbals: comparison
- •§ 11. The subjunctive mood
- •The suppositional mood is used in:
- •§ 12. Conditional sentences
- •§ 13. The compound sentence
- •§ 14. The complex sentence
- •Vocabulary
- •Literature
- •Іноземна мова професійного спрямування (англійська мова для менеджерів)
Human resource management
Introduction
Task 1. Discuss the following questions:
How do you understand the word “leader”?
What famous leaders do you know? Do you think they have anything in common?
Are leaders born or made, in your opinion?
How can be people motivated?
What motivates you to work and study better?
Use of the essential vocabulary
Task 2. Memorise the essential vocabulary to Text 1 and translate the sentences containing it:
(1) to adapt (пристосовуватися) – become or make suitable for a new situation. He’s able to adapt and work with different age groups. adaptable – той, що легко пристосовується adaptation – адаптація, пристосування adaptability – здатність пристосовуватися
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(2) approach (підхід) – way of dealing with smth. There are several approaches to leadership.
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(3) authority (керівництво, влада) – power to give orders. Authority rather makes you a boss than a leader. authoritarian – авторитарний, владний
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(4) charisma (харизма) – power to inspire devotion and enthusiasm. Most people who succeeded in leading others possessed charisma.
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(5) coherent (зв’язаний) – (of ideas, speech) connected logically; clear and easy to understand. Leadership is a process by which a person influences others to accomplish an objective and directs the organisation in a way that makes it more cohesive and coherent. coherence – зв’язок to cohere – гармоніювати, узгоджуватись cohesion – зв’язок, згуртованість cohesive – зв’язаний
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(6) common (поширений, загальновідомий, спільний) – shared or used by two or more people; shared by everyone in society. The most common approaches to study and analyse leadership are traits theory, situational theory and transformational leadership theory.
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(7) compliance (згода) – agreement to smth., obeying. Authority gets you compliance. in compliance with – згідно з compliant – поступливий
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(8) to confront (протистояти) – oppose; to face in hostility. A manager may need to confront an employee for inappropriate behaviour. confrontation – конфронтація, протиборство
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(9) to delegate (делегувати, доручати; передавати повноваження) – give duties, rights to smb.; appoint smb. as a representative. In order to have time for more important tasks a good manager should be able to delegate some minor ones to his subordinates.
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(10) democratic (демократичний) – characterised by social equality. Democratic (or participative) style of managerial leadership is characterised by greater interaction within the group, flexibility, empathy. democracy – демократія
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(11) to distinguish (відрізняти, розрізняти) – see or understand the difference between two things. One should distinguish between being a manager and being a good leader.
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(12) effective (ефективний, дійовий) – producing the results that one wants. In order to be an effective manager one should be a leader.
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(13) empathy (співчуття; уміння поставити себе на місце іншого) – the power to enter into the feeling or spirit of others. Empathy is one of the characteristics of a democratic style of leadership. |
(14) to encourage (підбадьорювати; заохочувати) – give support, confidence or hope to. Teachers are supposed to encourage and supervise subordinates. encouragement – підбадьорювання, підтримка, заохочення encouraging – заохочувальний
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(15) to implement (впроваджувати; забезпечувати виконання) – carry out (a plan, idea, etc). Mary Follett’s ideas are now being implemented in many firms throughout the world.
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(16) to influence (впливати) – to direct others to achieve common goals. Leadership is a process by which a person influences others to accomplish an objective and directs the organisation in a way that makes it more cohesive and coherent. influence – вплив influential – впливовий
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(17) to integrate (об’єднувати в єдине ціле) – combine smth. so that it becomes fully a part of smth. else. The most important task set before the leader is to create team spirit and to integrate individual and group goals. integration – об’єднання, зведення в єдине ціле
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(18) interpretation (пояснення; інтерпретація) – explaining smth. that is difficult to understand; understanding smth. in a particular way. As a rule, one notion has more than one interpretation.
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(19) laissez-faire (невтручання) – allowing subordinates to work as they choose with minimum interference. Laissez-faire leadership means that the manager mainly sets objectives to the subordinates and allows them freedom of action.
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(20) to lead (вести, керувати) – control or direct smb./smth. Not every manager has the ability to lead others. leader – лідер, керівник leadership – керівництво, управління leading – провідний
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(21) to maintain (підтримувати, зберігати) – cause to continue; keep in existence. A good manager should always maintain his or her composure while making important decisions. |
(22) respect (повага) – high admiration or esteem for a person or quality; consideration. Leaders and their followers should pay respect to one another. respectable – шанований respectful – шанобливий, ввічливий with respect to smth. – щодо чогось
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(23) reward (винагорода) – smth. given in return for work or services. Most people expect to get a reward for their work.
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(24) skill (навичка; вміння) – ability to do smth. well. Everyone who applies for a position of a manager should possess skills in using a computer. skillful – вправний, досвідчений
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(25) supervisor (наглядач, керівник) – person who manages and controls, e.g. workers. Supervisors should be strict and fair at the same time. to supervise – наглядати, контролювати supervisory – спостережний, контролюючий
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(26) to solve the problem (вирішувати проблему) – to find the answer to a problem. It takes different time and abilities to solve different problems.
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(27) trait (риса характеру) – particular quality or characteristic. According to traits theory, leaders possess certain traits which are common to all of them.
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(28) willing (добровільний, невимушений) – doing smth. enthusiastically and without being forced. Good leaders are willing to work hard. |
Task 3. Match each word in section A with its translation in section B:
Encouragement; to find out; actual; to influence; respectful; willing; skill; objective; available; goal; trait; authority; to delegate; ordinary; leading; decisive; cohesive; common; subordinate; flexible; to integrate; attribute; empathy; to supervise; adaptation; approach; to confront; to maintain; courageous; to distinguish.
Ціль; зв’язаний; ввічливий; впливати; пристосування; підхід; рішучий; розрізняти; звичайний; властивість; наглядати; співчуття; дійсний; риса характеру; довідуватись; зберігати; завдання; сміливий; протистояти; провідний; підтримка; влада; доступний; доручати; об’єднувати в ціле; добровільний; спільний; підлеглий; вміння; гнучкий.
Task 4. Match each word in section A with the one of the similar meaning in section B:
Courageous; available; coherent; ordinary; decisive; willing; leading; compliant; flexible; influential; effective.
Usual; determined; prominent; on hand; efficient; agreeable; brave; powerful; adaptable; consistent; ready.
Task 5. Match each word in section A with the one of the opposite meaning in section B:
Reward; integration; skill; leader; flexibility; commitment; empathy; respect; courage; subordinate; decisiveness.
Follower; incompliance; unfaithfulness; supervisor; disrespect; cowardice; indecision; separation; lack of understanding; inability; punishment.
Task 6. Match each word in section A with its definition in section B:
To carry out; to delegate; to lead; to cohere; to respect; to encourage; to implement; to maintain; to distinguish; to consider; to adapt.
To be in charge for smth.; to stimulate by assistance or approval; to keep in a specified state; to adjust to new conditions; to give one’s duties to smb.; to bear in mind; to show regard or consideration for; to fulfil or complete; to be connected logically; to put into effect; to recognise as distinct.
Task 7. Rearrange the following jumbled words into sentences:
1. Leadership, of a management, is more than just having the authority, or supervisory position. 2. Leadership, a person influences others, is a process by which, and directs the organisation, to accomplish an objective, in a way that makes it more cohesive and coherent. 3. Leadership differs in that it makes the followers want, rather than, to achieve high goals, simply bossing people around. 4. Leadership, and changeable nature, has a very complex. 5. While studying leadership, tried to find out, which would distinguish leaders, psychologists and other researchers, if leaders possess any special skills and qualities, from other people. 6. According to the situational theory, which brings out extraordinary leadership qualities, a crisis or important event, to rise to the occasion, may cause a person, in an ordinary person. 7. Transformational theory says, to become leaders, that people can choose, and therefore learn leadership skills. 8. Researchers single out, and that is the notion, one more notion, of a leadership style. 9. There are, such as dictatorial, to describe a leadership style, many ways, bureaucratic, charismatic, consultative, participative etc. 10. Managers, and tell their subordinates, using authoritarian style, tend to issue orders, what to do.
Task 8. Memorise the essential vocabulary to Text 2 and translate the sentences containing it:
(1) acknowledgement (визнання) – recognition of authority, validity or claims of. Acknowledgement is one of the self-esteem needs of a human being. to acknowledge – визнавати
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(2) to anticipate (передбачати) – to foresee and act in advance. We had anticipated the expansion of the Eastern market and founded four affiliated branches. anticipation – передчуття, сподівання
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(3) to assess (оцінювати) – judge the importance, worth of; calculate the value of. We assessed possible losses and made our decision: to reduce production. assessment – оцінка, судження assessor – експерт, консультант
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(4) assumption (припущення) – supposition. The assumption that individuals are motivated by the desire to fulfil inner needs is true. to assume – вважати, припускати
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(5) to attempt (намагатися) – to try to accomplish. We attempted to change our motivation system. attempt – спроба, намагання
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(6) to coach (готувати, тренувати) – to instruct or train. Our managers coach their team members.
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(7) content (суть, вміст) – smth. that is contained; smth. expressed in ideas, speech, book etc. One can find the content of the presentation on our web-site.
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(8) to drive (спонукати; змушувати до чогось) – to strive or to make others strive vigorously toward an objective; to compel or constrain. The crisis drove us to reduce the range of our services. |
(9) to ensure (забезпечувати, гарантувати) – to secure or guarantee. This company ensures medical care for its employees.
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(10) outcome (наслідок, результат) – a final or decisive result. We are proud of the outcomes of the human resource management department activity: the best specialists in banking work in our company.
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(11) policy (політика) – a guiding principle or course of action adopted toward an objective or objectives. Honesty is the best policy.
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(12) recognition (визнання, схвалення) – approval and acceptance of one’s work, efforts etc. or an expression of this. The recognition of our competitor’s products was obvious. to recognise – визнавати recognised – загальновизнаний
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(13) self-esteem (самоповага, почуття власної гідності) – good opinion of oneself, one’s abilities etc. Self-esteem is one of the most important things in self-assessment.
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(14) staff (персонал, працівники) – personnel, employees. The staff of the restaurant is well-trained. |
Task 9. Match each word in section A with its translation in section B:
Equity; to comprise; feedback; to challenge; self-esteem; performance; justice; efficient; opportunity; social; to assess; motive; to acknowledge; demand; to motivate; assumption; observance; forecast; staff; to employ; safe; to provide; outcome; anticipation; to recruit; attempt.
Товариський; працівники; виконання; припущення; передбачення; охоплювати; результат; самоповага; містити; безсторонність; сподівання; нагода; ефективний; оцінювати; справедливість; мотив; політика; вербувати; ставити вимоги; спроба; забезпечувати; спонукати; визнавати; відповідь; додержання; безпечний.
Task 10. Match each word in section A with the one of the similar meaning in section B:
Recognised; social; human; demanding; just; challenging; safe; efficient; political; driving.
Forceful; strict; approved; fair; secure; kind; effective; sociable; difficult; national.
Task 11. Match each word in section A with the one of the opposite meaning in section B:
Employer; feedback; need; recognition; staff; demand; justice; resource; outcome; challenge; self-esteem.
Authority; lack of self-esteem; help; request; reason; want; employee; injustice; disapproval; result; supply.
Task 12. Match each word in section A with its definition in section B:
To perform; to attempt; to ensure; to involve; to recognise; to comprise; to acknowledge; to drive; to recruit; to provide; to assume.
To make others strive for objectives; to make a part of; to find new people to work in a company; to supply with what is necessary; to make certain; to believe smth. is true; to accept as real or true; to try hard to do smth.; to admit; to consist of particular parts; to do a task or a job.
Task 13. Rearrange the following jumbled words into sentences:
1. The work of managers, that staff works efficiently, is to ensure, in an organisation. 2. Motivation, to do something, is getting others, because they want to do it. 3. To motivate others, is one, of the most important, management tasks. 4. Many methods, of employee motivation, have been developed. 5. Motivation theories, attempting to be effective leaders, are important to supervisors. 6. The content approach to motivation, that individuals are motivated by the desire, focuses on the assumption, to fulfil inner needs. 7. One of the best known theories is Maslow’s Hierarchy of Needs theory, using this approach. 8. The American psychologist, and classifies them, identifies certain basic human needs, in an ascending order of importance. 9. Motivators, achievement, recognition, responsibility, include work itself, growth and advancement. 10. Company policies, supervision, working conditions, interpersonal relationship and salary, which cause dissatisfaction if missing, are called hygiene factors, but are not motivators themselves.