The hotel functional organizational design Personnel

A hotel's personnel department is an example of a staff organization set up to handle a specialized function. The personnel department serves no customer, books no business, and prepares no meals, yet it plays a vital role in a hotel's efficient operation. The personnel department is subdivided into three sub-functions: employee recruitment, benefits administration, and training. The personnel director is also expected to be an expert on federal and state labor law and to advise managers in other departments on these topics. Although these three sub-functions are related to each other, there are not many problems of interdependence. Instead, the personnel department's major challenge occurs as it attempts to interact with other hotel departments. For example, although the personnel department will recruit, interview, and screen prospective employees, the final authority for hiring resides in the respective line departments and not in personnel. The same is true of promotion and disciplinary decisions, where the personnel department's input is, in most cases, limited to advice and interpretation of legal questions. As a staff department, personnel's effectiveness is largely dependent on its manager's ability to form effective working relationships with managers of other departments.

Exercise 3. Answer the following questions:

1. The personnel department is subdivided into four sub-functions, isn't it?

2. Is the personnel director also expected to be an expert on federal and state labor law?

3. What is the personnel department's major challenge?

4. What are the initial duties of the personnel department?

5. Who is the head of the the personnel department?

6. Who has the final authority for hiring?

7. What is the personnel department's input in promotion and disciplinary decisions?

Exercise 4. English Grammar.

Past Continuous vs Past Simple

Simple Present gap-fill exercise

James Ellis (…) (go) on a business trip last week. He (…) (be) (…) (visit) some customers in Frankfurt. He (…) (leave) home early on Monday morning and (…) (take) a taxi to the airport. He (…) (get) there at about 8 o'clock. He (…) (check in) and (…) (go) to the airport lounge. He (…) (buy) a newspaper and (…) (go) to get a coffee.

He (…) (be) (…) (drink) his coffee when he (…) (see) an old friend, Bob. He (…) (be) very surprised that Bob (…) (be) in London and (…) (find out) that he (…) (be) (…) (start) a new job in the city. As they (…) (be) (…) (speak) they (…) (hear) an announcement. "Would all passengers for the 9.30 flight to Frankfurt please go to boarding gate 10". James (…) (say) goodbye to Bob and as they (…) (be) (…) (leave) Bob (…) (give) him his business card and (…) (ask) him to phone when he(…) (return) from Frankfurt.

After (…) (board) James (…) (put) his briefcase in the overhead locker and (…) (sit) down. During the flight, James (…) (do) some paper work and (…) (speak) to the woman sitting next to him, while they (…) (be) (…) (speak) the flight attendant (…) (bring) breakfast. When the plane (…) (land) in London, it was almost 11 o'clock.

James (…) (take) a train to his hotel. Then he (…) (walk) to the customer's office. He (…) (get) there at 1.00 pm and (…) (go) to the reception desk. The receptionist (…) (ask) him to wait. Whilst he (…) (be) (…) (wait) she (…) (offer) him a drink. He and his customer (…) (talk) all afternoon. When Bob (…) (get) to his hotel at 7 o'clock that night, he (…) (phone) his wife and then (…) (go) to the hotel restaurant.

UNIT 6

Exercise 1. Match English words and expressions with their Russian

equivalents:

Exercise 2. Read and translate the text: