Добавил:
Upload
Опубликованный материал нарушает ваши авторские права? Сообщите нам.
Вуз:
Предмет:
Файл:Business English.doc
X
- •Unit I.Meeting people
- •I. Which of the following happens the first time you meet someone?
- •II. Can you remember when and where you met some of the following people for the first time? Tell your teacher what happened.
- •I. Invent name, job, and place of work. Practice introductory conversations.
- •I. Complete the introductions according to the phrases from Active Vocabulary:
- •II. This dialogue is in the wrong order. Rearrange it to make a natural flow of conversation.
- •II. Look at the extracts from the conversation. Complete them with the useful phrases for meeting people for the first time.
- •I. What do you understand by this quotation? How far do you agree with the idea?
- •II. Read the text and check your understanding. A World of Gestures.
- •Lesson 2. Further contacts
- •Lesson 3. Making, accepting and declining offers
- •II. Now listen again. This time complete the spaces with the words used.
- •Unit II. Dealing with people
- •Lesson 1.Asking for something
- •I. Make a suitable request for the following situations. Try to use phrases from Vocabulary and Language. Your teacher will respond to your requests.
- •I . You have received the following note from your boss. Write an email to the travel agency requesting information for his trip. Lesson 2. Consultants. Making suggestions
- •I. Read the quote and say: if there is any truth in it; how important the role of a consultant in business is.
- •II. Would you like to be a consultant? Why? / Why not?
- •II. Listen to the presentation that one consultant from Bright Ideas gives to the management of Bruston. He mentions four of the problem areas. Which ones?
- •III. Now listen again. This time complete the spaces with the words the man uses to make his proposals.
- •Lesson 3. Reacting to suggestions
- •I. Do you have any colleagues with the following habits?
- •II. Which of the habits do you find most annoying?
- •III. How could you deal with these colleagues?
- •Imagine you have to deal with the following situations, in which you have to give feedback.
- •U nit III. Applying for a job Lesson 1.Choosing Careers
- •1. Read the following suggestions for finding a job and, in pairs, discuss which ones you agree with and why.
- •I. Listen to two friends talking about job hunting. Check ü the points that are mentioned in their conversation.
- •I. Interview each other:
- •D Os and Don’ts For Job Seekers
- •I. In the text find the English equivalents to the following words and word combinations. Explain the following words in English. Make up your own sentences with these words.
- •II. Make your own advice for job hunters. Use the following expressions:
- •II. Complete the sentences using the expressions from the previous.
- •Lesson 2. Filling Out Forms
- •I. Look at the following ads and underline skills and qualifications needed for each job.
- •II. Read the ads again and answer the questions.
- •I II. Complete the following sentences with a suitable word used in any one of the three ads above.
- •IV. In pairs, discuss the relative merits of each of the three jobs.
- •3. In pairs, share and compare your opinions and give your reasons. Use the language in the chart to help you.
- •1. In pairs, combine words from box a with phases from box b to form appropriate collocations. Some verbs and phrases may be used more than once.
- •2. Read and complete the text with the right words.
- •1. Find English equivalents of the following words and word combinations. Use them in the sentences of your own.
- •2. Complete the notes with key information from the text.
- •3. Read and complete the sentences with up or in.
- •Lesson 3. Preparing Your Resume
- •1. Listen to the Human Recourse manager speaking about what to include in a resume. Check the items that should be included and mark with a those that should not.
- •1. Read this extract from an advertisement for a job at a large banking organisation. Then read through the two resumes and decide which applicant is better suited for the job.
- •I. Listen to two people from the Human Recourse Department discussing the two applicants. Check ü the positive points for each applicant.
- •Lesson 4. Winning an Interview
- •II. In pairs, discuss the questions.
- •II. Discuss your answers with your partner.
- •I. Paraphrase the following sentences using the words and expressions from the previous text.
- •II. Discuss the following statements with your group mates. Which of the statements in each pair do you think gives the best advice?
- •II. What do the proverbs mean? Do you agree with them? Do you have any similar expressions in your language?
- •III. Make at least three situations suitable for any of the proverbs.
- •I. Complete the following interview with appropriate questions
- •II. The Career Fantasy
- •Unit IV. Business trip Lesson 1.Travelling
- •I. Answer the following questions
- •II. Read and translate the following quotations. Express your point of view (agree/disagree)
- •I. Skim the text to grasp the general idea. Tourism: the biggest business in the world
- •I. In the two columns match the words on the left with those on the right to make word partnerships about travel.
- •II. Use some expressions from exercise I. And complete these dialogues:
- •IV.Choose the right variant.
- •Lesson 2.Business trip
- •I. Skim the text to grasp the general idea. Think of the most suitable heading. Scan the text paying attention to the words in bold.
- •III. Explain the following words in English. Use English-English dictionary if necessary.
- •I. Skim the following text for general understanding. Made in Japan, Sold on Britain
- •I. How was your trip?
- •I. Read the dialogue in pairs.
- •Lesson 3. Buying a ticket
- •I. Discuss with your partner.
- •II. Read the dialogue in pairs.
- •III. Complete the dialogue
- •I. Imagine you are going on a business trip. What should you do beforehand?
- •2. Now Sarah phones Four Seasons Travel to book Mike’s trip.
- •3. Now listen to the conversation between Sarah and Lucy again and mark each sentence below true (t) or false (f).
- •4. Lucy phones Sarah back with Mike’s travel details. Listen to their conversation and complete these extracts.
- •I. What you would say in these situations?
- •II. Make a phone call to a travel agent to arrange flights and accommodation for a business trip to two different cities, with one night in each city. A tour operator should find out:
- •III. Make up dialogues based on these situations.
- •Lesson 4. Staying at the hotel
- •I. Answer the following questions.
- •II. You are checking into a hotel. Help the receptionist to fill in your hotel card and registration form.
- •III. Imagine you wish to stay at a London hotel. What would you reply to the hotel clerk?
- •IV. Imagine you are checking out of the hotel.
- •I. Listen to the conversation of a guest in a hotel. Find five mistakes in the following sentences.
- •II. Listen to the conversations once again and check you found the ten mistakes.
- •II. Complete the useful expressions for checking into and out of a hotel.
- •Lesson 5. Getting around the town
- •I. Translate the words and phrases and try to pronounce them correctly.
- •I. Skim the text for general understanding. Pay attention to the words in bold. Travel scams
- •I. Two Chinese Americans, Jun and Wei, are visiting Sydney, Australia. They are at Central Station. Listen to their conversation and mark the places and streets mentioned on the map.
- •II. Now listen to two conversations where Jun and Wei are checking their route. Write the expressions they use.
- •I. What’s the best way to the post office? (Use the map for orientation.)
- •II. Fill in the words below correctly. (Use the map for orientation.)
- •III. Look at the map and do the following exercises.
- •1. Define if the sentences are true (t) or false (f). Correct the false ones
- •Unit V. Eating out Lesson 1. Meals
- •I. Skim the text to grasp the general idea. Meals. Eating out
- •III. Discuss the following questions in class.
- •I. What do we call places where people go to eat? Match the words in the left column with the definitions in the right column.
- •II. What types of restaurant would you recommend to the following people?
- •I. Work in small groups. Choose one of the following situations and design a suitable meal. The meal should consist of at least three courses.
- •II.When you have finished read out your menu to the rest of the group and ask them to guess which situation you chose.
- •Lesson 2.Describing taste of food
- •I. Explain the following words in English. Use English-English dictionary if necessary.
- •I. Skim the text for general understanding. About Eating Out in Britain
- •II. Match a paragraph 1–5 with a summary below.
- •III. Read the article more carefully. Choose the best answer, a, b or c.
- •It is interesting to know.…
- •I. Choose the right word
- •III. Match the two halves of the sentences
- •IV. Choose the appropriate verb
- •I. Work in pairs and explain your partner how to cook these foods.
- •Lesson 3. The working lunch
- •II. Try to arrange the words in the right order to make up correct sentences.
- •I. Skim the text for general understanding. A business lunch
- •II. Read the text once again. While reading define if the sentences are true (t) or false (f). Correct the false ones.
- •II. Complete the table using the text.
- •I. Put these foods in the groups below
- •II. Group the names of food into 3 categories.
- •III. Complete the text using the missing words.
- •IV. Sort these foods into the categories.
- •V. During a meal out with a client or colleague, when would you expect to hear the following? Match each expression with its meaning.
- •III. Work with a partner and complete a conversation.
- •Lesson 4. Dining etiquette
- •I. Etiquette Quiz
- •IV. Read the list of Table Dos.
- •Unit VI Technical means of communication Lesson 1.Telephoning skills
- •I . Read the questionnaire and tick (√) the sentences which are true about you. Discuss your answers.
- •II. Match the statements 1–6 with the responses a–f.
- •I II. List the words and expressions in ex. I. Connected with telephoning.
- •IV. Which ways of communicating do you use regularly?
- •It is interesting to know ….
- •I. Skim the text for general understanding.
- •VI. Answer these questions.
- •II. These are some common and useful telephone questions. Match the endings with the question starters. (more then one combination is sometimes possible.)
- •I. What you would say in these situations.
- •II. Practice telephone conversations with your partner:
- •Lesson 2. Making telephone calls
- •I. Complete this questionnaire about telephone habits.
- •III. Fill in the blanks in the dialogues:
- •IV. Put the dialogue in the right order
- •I. Read the text once again and find in the text English equivalents for the following Russian phrases.
- •III. Discuss the following:
- •II. None of the phrases below appear in the conversations. Listen to the phone conversations again, and write down the language used instead of each phrase below.
- •I. Make up the dialogues using the following phrases and translate them into English.
- •II. Translate the dialogues:
- •II. Write an essay on the following problems:
- •Lesson 3. Telephone arrangements
- •I. What are some problems that irritate you when telephoning? Look at the list of complaints. Put them in order from 1 to 5 (5 being the most irritating).
- •I. Skim the text to grasp the general idea. Mobile Madness
- •II. Read the text once again and find in the text English equivalents for the following Russian phrases.
- •III. Read the first three paragraphs once again(to ____'Most young children will use their thumbs'). And define if the following statements are true (t) or false (f).
- •IV. Read the second half of the text to the end, and answer the following questions.
- •V. Find the words in the text that match the following definitions 1-8.
- •VI. From having read the text, who do you think might say the following? Choose one of the people from the box. The sentences do not appear in the text.
- •6. Listen to the third conversation between Della and Peter James again and look at the notes below. Try to reconstruct the conversation with your partner. Change roles when you finish.
- •Lesson 4. Multilingual Internet
- •I. Answer the questions.
- •I I. Look at the e-businesses. What products or services do you think they offer? Discuss with a partner.
- •I II. Which of these Web sites would you be curious to visit?
- •The Web as a Sales Tool
- •II. Complete the text using the missing words.
- •II. Mark the sentences right, wrong or doesn’t say. R w Doesn’t say
- •III.Read the dialogue again and make up your own.
- •I. In pairs exchange your ideas about the following:
- •I.Read the letter written to a newspaper advice column. Discuss possible solutions with a partner and then write a reply to the woman.
- •2. Write an essay
- •Lesson 5. E-mail
- •I. Read the emails below. For each, choose the best subject line.
- •II. Would you write a formal or an informal email in the following situations?
- •III. Some of these phrases are used formally and some informally. Choose the correct order.
- •IV. Read the emails below and explain why the writers use a formal style.
- •V Read the emails again and write the formal equivalent next to these informal expressions.
- •VI. The following table shows some phrases you can use to be friendly in both formal and informal emails. Find the corresponding phrase and complete the table.
- •VII. Write the sentences in this letter in the correct order.
- •Lesson 1. Business cards
- •I. Read the text about how to give and receive business cards correctly.
- •II. Make your own business card. Roleplay the situation of giving and receiving them according to the cultural preferences. Lesson 2. Glass ceiling
- •II. Match the situations 1-4 with the comments a-d below.
- •III. Find less formal words in 2a-d above for the words in italics in 1-4. Do you have equivalents in your language?
- •V. Which sentences in 4 above describe the following crimes?
- •Lesson 3. Discrimination
- •I. Discuss your immediate reaction to each of the three cases.
- •II. What decision would you make if you were a judge?
- •III. Below you may find out what the real tribunals decided.
- •Unit VIII.Negotiating skills Lesson 1. Presenting
- •III. With a partner, discuss the elements in 1 and number them in order of importance. Use the phrases below in your discussion.
- •IV. Add your own ideas to the list in 3
- •I. Read the text below. Is it a good advice? Why?
- •II. Discuss with a partner. How is speaking to the audience – even a small one – different from speaking to a group of friends? Think about the following:
- •III. Look at this famous toast to Albert Einstein by writer, George Bernard Shaw. The extract is unpunctuated. Mark ( | ) where you think the speaker paused. Then listen and check.
- •IV. A. Listen again and underline the stressed words.
- •V. Write a toast to your famous contemporary
- •Lesson 2. Presentation Tips
- •Lesson 3. Negotiating
- •II. What is important for successful negotiations? Why?
- •I. Listen to four business people sharing their views on how to negotiate and answer the questions below.
- •II. Translate the collocations above into Russian. Explain their meanings. Use them in the sentences of your own.
- •Lesson 4. The language of Negotiations
- •I. Answer the following questions. Discuss your answers with the rest of the group.
- •II. Look at the picture below. Do you think these people are good negotiators? Why?
- •II. How direct you want to be in a negotiation is a matter of both cultural and personal choice. In which side on the line below would you place people from your own culture? How about you personally?
- •III. Find someone in your group who put themselves on the other side of the line from you. Try to persuade each other that your side is better.
- •I. The following thoughts passed through the minds of two negotiators during a negotiation. Use the words and phrases in brackets to reproduce what they actually said.
- •II. What do the negotiators do to make their statements sound more diplomatically? Do you prefer the direct or diplomatic versions?
- •I. Listen to extracts from two different negotiations and tick off the expressions above as you hear them. Which two are not used?
- •I.Use the following words to complete each expression.
- •II. These are some tips from negotiation experts. Fill in the gaps.
- •I. Find the equivalents of the following words and phrases in the text:
- •II. Classify these expressions according to two groups:
- •III. Use the expressions from 1 to make your own words and phrases
- •Unit IX. Business correspondence Lesson 1. Business Letter Writing
- •I. Read the text for general understanding.
- •IV. Write a format of a business letter: 1. Heading
- •Inside address
- •The scheme of a letter:
- •IV. What is each item for?
- •V. There are some differences between the American and British styles of writing business letters. Study them.
- •Self-Assessment Test Are the following statements True or False?
- •Lesson 2. Making a deal
- •I. Match two parts of the sentences.
- •II. Business Letter Vocabulary Quiz
- •I. What do you think an inquiry is? Choose the items, which in your opinion could be the purposes of writing an inquiry:
- •III. Read the useful phrases for an inquiry-letter, translate them and think what part of a letter they could be used in:
- •IV. Write an enquiry-letter using the following plan.
- •Inquiry Letter Tips:
- •III. Role play
Unit I.Meeting people
Lesson 1. Early Business Contacts
Warm up
I. Which of the following happens the first time you meet someone?
I talk too much because I’m nervous.
I don’t speak at all because I think of anything to say.
I smile a lot so that the other person likes me.
I act in exactly the same way as I would with a person I know.
II. Can you remember when and where you met some of the following people for the first time? Tell your teacher what happened.
• a very good friend
• your boss
• a girlfriend / boyfriend
• a colleague
• a customer
• a teacher
Active Vocabulary
Introductions often include these steps:
Greeting or request for introduction
Introduction
Response to greeting
Phrases for introducing yourself:
Greeting |
Introduction |
Response |
Hello Good morning/afternoon How do you do? |
Let me introduce myself. My name’s…. I’m …. |
Pleased to meet you. I’m …. Nice to meet you. Mine’s…. Glad to meet you. I’m…. |
Phrases for introducing someone else:
Request for introduction |
Introduction |
Response |
…, could you introduce me to…? …, I haven’t met…. …, I don’t know anyone here. You’ll have to introduce me. |
Of course… Let me introduce you to…. I’m sorry… This is …. Of course, I’ll introduce you to…. …, this is …. Let me introduce you two. …, this is …. |
(Very) nice to meet you. … … |
Note: some introductions are more formal than others. The use of first names indicates informality. In English-speaking cultures, people usually shake hands on first meeting.
It’s very common to present yourself in terms of your job. The job identifies the person.
Question/comment |
Filler |
Response |
Comment/question |
What do you do (for a living)? Do you work? What do you do (in the … Department)? I haven’t seen you around before. |
Well Oh |
I’m in computers. Yes, I’m a fashion designer. I’m on the market research side. I’ve just started with Manders. I’m in the Sales Department. |
Not a bad job. That’s interesting. What about you? And you? What do you do there? |
I. Invent name, job, and place of work. Practice introductory conversations.
When you meet someone for the first time and start up a conversation, it is important to find points of common interest so that the conversation can run smoothly. Successful conversation depends on finding a topic both people can easily talk about. One way of reaching this point is to follow a number of steps until a topic of common interest is found. A typical sequence might be:
Speaker |
Step |
A |
Opening question |
B |
Immediate answer |
A |
Follow-up question |
B |
Immediate answer |
B |
Additional comment |
A |
Next question |
A/B |
Topic of common interest |
II. Now look more closely at the typical sequence of conversation.
1) opening question |
Is this your first trip to …? How was your trip? |
2) immediate answer
|
Yes, it is. Fine, thanks. |
3) follow-up question
|
Are you staying long? Business or pleasure?
|
4) immediate answer
|
No. Business. Note: these answers are not helpful in finding a common interest. You need to make additional comment. |
5) additional comment |
But hopefully not my last. Unfortunately only a couple of weeks. Business, I’m afraid. My company is setting up an office here in Tokyo.
|
6) next question
|
Have you found time to see much? Really, where is your company based? |
7) establishing topic of common interest
|
Are you interested in gardens? Oh, I visited Detroit a couple of years ago. That’s (What) a coincidence. My wife is in fashion too. |
Lexical exercises
Соседние файлы в предмете [НЕСОРТИРОВАННОЕ]