
- •Introduction
- •Section 1 Different Kinds of Conflicts
- •Section 2 Conflict Mapping
- •Section 3 conflict resolution styles (strategies)
- •1. The Five Styles of Conflict Resolution [Электронный ресурс]. – Режим доступа к документу : http://www.Notredameonline.Com/conflict-resolution-styles/
- •2. Conflict Resolution [Электронный ресурс]. – Режим доступа к документу : http://www.Mindtools.Com/pages/article/newLdr_81.Htm
- •Section 4 The Ways of Solving Conflicts
- •Instructions
- •Section 5 the algorithm of conflict resolution
- •Section 6 Tips about how to avoid conflicts
- •Section 7 online courses and helpful sites on conflict resolution
- •1. Conflict Resolution Network (http://www.Crnhq.Org/).
- •2. Universal Class – Conflict Resolution 101 (http://www.Universalclass.Com/I/crn/30043.Htm).
Section 1 Different Kinds of Conflicts
Korobova Svetlana
Before starting viewing properly the process of conflict resolution, it is important to mention what types of conflicts exist.
One singles out 6 kinds of conflicts:
- Relationship conflict;
- Interest conflict;
- Value conflict;
- Leadership conflict;
- Personality conflict;
- Style conflict.
1. Relationship conflict. Disagreements, negative emotions, miscommunication, or repetitive negative behaviours are the major causes of relationship conflicts. Even the smallest of problems in relationships can often land up in an unnecessary escalating spiral of conflicts that can be extremely disruptive and destructive. In order to manage relational conflict and prevent the most terrible consequences, it is best to accept and support the expression of perspectives and emotions of the other person in a balanced manner.
2. Interest conflict. Extensive disagreements or competition leading to ignorance of one’s needs over the others, leads to conflict of interests. This often results when the needs and interests of the opponents have to be sacrificed in order to satisfy one’s own needs. Therefore, it can be said that interest conflicts likely occur over substantive issues (money, physical resources, time, etc.), procedural issues (the way the dispute is to be resolved), and psychological issues (perceptions of trust, fairness, desire for participation, respect, etc.).
3. Value conflict. Every culture and religion has its own values that explain what is “good” or “bad”, “right” or “wrong” and “just” or “unjust”. Conflicts in values occur when individuals coming from different cultures and religious backgrounds cross each other over differing opinions of what is right or wrong. This usually occurs when one person tries to enforce his set of values over the other person.
4. Leadership conflict. Every individual has his own unique style of leadership and management. Conflicts occur when each individual tries to impose his leadership and managerial style over his employees, thereby confusing them. While one leader may be open and inclusive, the other could be more autocratic or directive in nature.
5. Personality conflict. Individual personalities can clash at school, home and work. Depending upon one’s perceptions and emotions, a person draws out the motives and character of another person. Say, for instance, if you perceive your boss to be rude and inconsiderate, you would definitely find ways to be out of his team, which, in turn, would cause disagreements in interest and leadership.
6. Style conflict. Just as a person possesses unique and different leadership and personality traits, so does his style of completing a delegated task or duty. While this style may be suitable for some, others can object, thereby leading to conflicts. For example, you are eager to get something done, while your partner may be laid-back. This can create conflict. Likewise, your team member could be task-oriented, while you believe in being more artistic to complete the same project.
References:
1. Types Of Conflict [Электронный ресурс]. – Режим доступа к документу : http://lifestyle.iloveindia.com/lounge/types-of-conflict-11415.html
2. Types of Conflict [Электронный ресурс]. – Режим доступа к документу : http://www.livestrong.com/article/96120-types-conflict/
3. Types Of Conflict [Электронный ресурс]. – Режим доступа к документу : http://www.mediate.com/divorce/pg17.cfm
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