Object, tasks and methods of psychology of business communication
The object and tasks for learning the discipline.
Basic concepts of the discipline: personality, communication, working group, team, professional staff.
Psychology of communication, human communication skills and their influence on the effectiveness of communication.
The object and tasks for learning the discipline
Discipline status in the system of professional training
The discipline is the basis for forming of professional competences of future aviation industry specialists, which are shown in the process of communication with colleagues, administration and in common professional activity.
Aim of the discipline
The aim of the discipline is to highlight (выдвигать на первый план) modern scientific concepts, definitions, methods and techniques of interpersonal business communication, which promote the formation of professional competences of future aviation industry specialists.
The main tasks for learning the discipline are:
to receive knowledge of psychological foundation of business communication and conflictology;
to examine the level of communication skills and student's proneness (склонность) to conflict;
to master the system of methods and means of business communication, which influences on the effectiveness of interpersonal interaction;
to form the abilities to apply chosen methods and means during business conversations, collective discussion of issues, in performing to the audience;
to master the behaviour strategies in conflict situation.
Basic concepts of the discipline: personality, communication, working group, team, professional staff.
Personality
A brief definition would be that personality is made up of the characteristic patterns (модель) of thoughts, feelings and behaviors that make a person unique. In addition to this, personality arises from within the individual and remains fairly (фактически) consistent throughout life.
Some of the fundamental characteristics of personality include:
Consistency (постоянство) - There is generally a recognizable order and regularity to behaviors. Essentially, people act in the same ways or similar ways in a variety of situations.
Psychological and physiological - Personality is a psychological construct (строение), but research suggests that it is also influenced by biological processes and needs.
Impact behaviors and actions - Personality does not just influence how we move and respond in our environment; it also causes us to act in certain ways.
Multiple (многократный) expressions - Personality is displayed in more than just behavior. It can also be seen in out thoughts, feelings, close relationships and other social interactions.
Communication
Communication is essentially the ability of one person to make contact with another and to make himself or herself understood.
Depending on who you ask, the answers may vary. Let's start with the most basic definition of communication. Straight from Wikipedia:
Communication is a process of transferring information from one entity (объект) to another.
Your next question may be: What is an entity (объект)? For now, let's call the entity that transfers information Sender and the entity that receives the information Receiver.
The sender and the receiver can be people, animals or devices (устройства).
Information can be a lot of different things depending on the context. People sometimes view information and the medium (способ) to transfer it as one and the same. They aren't. Let's distinguish between the information being sent that the medium used to send it.
The information can be: Words, gestures, drawings, paintings, songs, music.
The means (средства) can be: speeches (выступление), emails, blogs, forums, text messages, voice messages, poems, essays (очерк), books, newspapers, ads, articles, and practically anything you can speak through, write on or draw on.
The definition and formula of communication open the door to understanding this subject. By dissecting communication into its component parts, we can view the function of each and thus more clearly understand the whole.
Any communication involves a particle which can be in one of four categories: an object. . .
.
. . a written message. . .
.
. . a spoken word. . .
.
. or an idea.
Any
successful communication contains all the elements shown here. Any
failure to communicate can be analyzed against these components to
isolate what went wrong.