25. Speak on direct and indirect methods of selling which are available in your country. Which ones do you prefer? Have u ever tried the Internet shopping?

The world is constantly changing. People create new ways of life because the tempo of modem life is too fast so people don't want to waste their precious time on such things as shopping. So now there is a wide choice of ways to do the shopping. You can choose any according to your willing, money and time. If you don't want to stay in queues, if you don't like crowds of people, if you have no time to find the product you need or just don't want to carry your products you can choose direct way of shopping that doesn't require retail outlets. The easiest way of such shopping is using the Internet There is a computer almost in every house so you just visit some websites, choose the goods you need and click on the "Buy" button.

TV sales are the similar way of shopping: you just watch some ads and phone the number shown on the screen. Then you can buy something by mail, a company will send goods by post from its warehouse. You only need a catalogue to look for the price and item number. There are such unusual ways of shopping as door-to-door sales (an agent of the company sells the product at the customer's home) and cash-and-carry (when customers have to buy goods directly from the warehouse). But indirect shopping is more habital for people. A retail outlet is the place where customers can purchase goods, for example, a supermarket (a large self-service shop selling food, drinks and also some household items), a hypermarket Departament stores offer a wide range of products. Exceptional things you can find in specialized retailers (a shop which offers only one type of product usually of high quality). Some retailers create even chain stores. At the end I want to mention a shoppnig mall. It's a collection of independent retail stores, banks, restaurants.

25. Why do you think troubleshooting or solving problems, is so important in business? Do you think that everyone has a role in troubleshooting and anticipating problems, or do you see it as only a managerial skill? What's the one most important strategy to avoid problems

Problems, when they arise, cost money and waste time. So in this situation it's extremely important to solve problems as soon as possible. In order to avoid happening problems you should be realistic.

You should be realistic in the number of ppl working on the project, the cost of the project and the size of the project When you put pressure on a project because you don't have enough ppl working on it, or you are spending too money, you create problems. Pressure means problems, so to avoid problems, reduce the pressure.

27. Name three of Bic's products. Are disposable products popular in your country? Why, why not? What disposable products do you use and why? Are disposable products good for the environment?

The ballpoint pen, disposable lighter, throwaway razor are Bic’s products. I think that disposable products are popular in our country because this products are easy-to-use and rather cheap and they are available for most of ordinary people. they are sold particularly everywhere.

I use disposable ballpoint pen, dishes, razons, toiletries, parcels. But these products are not environmentally friendly. They do a lot of harm to nature. Mainly disposable products are made from plastic, glass, polythene, in other words from materials that don t break down into components, so they destroy our biosphere.

28.I agree, because manager has to be able to encourage your knowledge, help you while working and at the same time be your friend that will create good atmosphere for working. An ideal manager for me is a manager whom I would like to follow. And I will follow a person whom I believe. This person has to respect his workers, be unselfish and be able to listen to others' ideas. Of course I would like to be managed by a generous and not nervous person, who will be responsible, serious and at the same time with a sense of humor and ready to understand.

29. Do you think there is a difference in style between men and women or is any difference usually because of personality? Do you know any men who have a "female" style of working or women who have a "male" style of working? Give examples. Do yon find it easier to work with men or women? Why? I agree with the fact that there is a difference in style between men and women. Practically every businessman is a confrontational, competitive, forceful, self-protective, challenging and direct person. He is always eager for personal achievements and likes to be in control. Most of businesswomen are collaborative; they share credit for success, welcome contributions and they like to talk about personal matters. When the problem arises, the male goes to the heart of it, the female prefer to look at various options. But it doesn t matter that in today cruet business only men can flourish; women can also be successful in business, as women's characteristics are valued too. Besides many males have a female style of working, and in one's turn many female have male one. Example of such females can be Margaret Thatcher, who is called "an Iron Lady". I don't think it's not important who you work with, a man or a woman, because you can't say anything about the abilities of person, knowing only its sex. It's necessary to accustom to your candidates and make rational choice.

33. Think of a job you would like to have in the future. Speak on the responsibilities; the perks or extra benefits; skills you need to develop; qualifications you need; where you need to look for information and job advertisement, etc.

I would like to run my own business, and it doesn't matter in what field. Responsibilities: as a CEO I will be responsible for everything in the company - for the personnel, for the income, equipment Skills I need to develop- managerial skills, communicational skills. Qualifications I need: I should be a very qualified specialist in the field I work in order to control the things going on in the company and the staff Perks and extra benefits: I will earn a lot if everything in the company goes right I'll have to travel on business. I'll have an opportunity to visit different countries and learn a lot about different culturies.

34. If I had to tackle this problem I'll do the next: Check conditions of their working places, may be they're uncomfortable for them. Higher salaries are a good motivation for everybody. I will create more friendly and respectful atmosphere of working. I'll check if the tasks of company for workers are according to their experience and skills, because if people have too easy or too difficult tasks they lose their interest.

35. You're the Marketing Director of a company. Who are your company's main customers or clients? Why do your customers or clients buy from you rather than one of your competitors? Make up the list of points and decide how important they are for your customers? I'm a Marketing Director of the company, which produces electronics. Our main customers are simple people with an average salary. Of course our products are bought by the rich, but income from these sales isn't as high as the income from the main clients. I think that our customers buy our products rather than one of our competitor (we have a lot of them), because our products are of a high quality, reliable, well-made and durable. And they have comparatively low cost, what is very important for our customers. Besides we have helpful professional and co-operative personnel, which help us to avoid many problems, and if they arise to solve them quickly without any consequences. Considerable reason for customer loyalty to us is our advertising campaign. Using it we can freely supply our clients with basic information about our products, about their characteristics. So we can agitate people for buying our products and enjoying them. Due to advertising campaign a number of our customers rising not only on the domestic market, but on the foreign one too.

36. Shopping basket is a minimal number of goods and service for a man to live on during some time, often a month. For different ages, sexes of people shopping basket is different. But if we take an average shopping basket in our country it contains of food, clothes, medicines, cultural events, transport and housing expenses. I don't think that in different countries shopping baskets differ a lot, but differs a number of goods in it.

37. Speak on how businesses are affected by the business environment in which they operate? All businesses are affected by their immediate environment. Many factors influence on them, for example, availability of labour (how easy it is to find employees), its costs (how much it costs to employ people) and availability of raw materials. The amount of money the company has to pay in taxes is another factor. In a period of economic recession many businesses suffer, their profuts fall and they have to make cuts. Environmentalism is closely connected with business. Unfortunately nowadays businessmen concern only about their profit but not about the environment they live in. I think that environmental statements should be planned. Our government should plan to build various facilities, including dams, highways and power plants.

38. I think that he spends 80-90%, because goods and service are very expensive in our country and prices are high.

39. Profit and loss account shows the profit or loss a company has made over a period of time or looks at how well the firm has traded over the time period concerned. Information from this account is used by the company management and investors to see if everything is allright or they have to worry and do something to increase profit.

40. A recent report shows that many companies have an ethical policy which covers areas such as payment on time, product policy and environment. Some companies pay ‘1st world’ prices for ‘3d world’ goods They do it to win new customers, because they expect the companies they buy from to behave responsibly. Customers will trust company and will loyal to it.So the company will get more profit.

41. If the company wants to increase sales it has to interest the customer. Of course advertisement is the most important and company has to achieve people's attention. They can make different actions, for example reduce prices, and give opportunities for people to try the product or to buy for example 2 things for the price of one. To attract attention companies can create smth new or to high the quality of the product, because people like to try new things and be sure they're good.

42. An Annual report is a comprehensive report on a company's activities throughout the preceding year. Public companies make annual reports because reports are intended to give shareholders and other interested persons information about the company's activities and financial performance. The details provided in the report are used by investors to understand the company's financial position and future direction and show if the company is successful or not. In our country publishing annual reports are not popular, may be because our economy is not very strong and it's just developing.

43. My weekly expenditure consists of money that I spend on food, transport and some cultural actions. I don't eat a lot out of home, so I can say that I spend only 20% of my money on food weekly. Speaking about transport I can say that I buy a travel card for a month and it's only 10% a week. As we see 70% of my money I spend on some cultural events, for example on concerts, cinemas, cafes with friends and sport.

44. People choose them because they can save some dollars on taxes. Some offshore banks may operate with a lower cost base and can provide higher interest rates than the legal rate. I think that such accounts are a good idea, but there're some disadvantages. The main is that offshore banks are less financially secure, because yor money isn't insured by the government and one day you can lose them all.

45.Cash-flow is an expense stream that changes a cash account over a given period. Maintaining a healthy cash flow is one of the most important aspects of running any small business.

46. Big companies pay "first world" prices for "third world" goods because of some reasons. The first is to win market. Countries providing "third world" goods are often very poor and this policy helps them to develop and have some money. And if they have money they will be able to buy products of big companies and it's profitable for them.

47. Prove that if a company wants to be profitable it must appear to be ethical. Give some examples of products you always try to buy. Why do you buy them?

A recent report shows that many companies have an ethical policy which covers areas such as payment on time, product policy and environment. They do it to win new customers, because they expect the companies they buy from to behave responsibly. Customers will trust company and will loyal to it.So the company will get more profit.

48. This would be very significant because most of the products that Belarusian people buy nowadays are foreign. I don't think that it would be a good idea, because it can decrease the standart of our living, because not all belorussian products are as good as foreign and without any competitors our companies would become worse. I think that people would be dissatisfied and it would motivate them to create illegal markets that is not good for economy of the country. To my mind such situation will impact the area of technology first of all.

49. People try to organize themselves first of all to save their time, because they can plan their day for example effectively and not to forget something important, solve their own problems and fill their own needs with dignity and strength. I think that there're a lot of organizations nowadays because people want to vary their lifes, to find something useful or interesting exactly for them. In my opinion future organizations won't differ a lot in future, may be they will be just more popular and use more and more technologies.

50. It's important for managers to be knowledgeable about the macro environment because it can help to solve some problems, help to choose the direction of companies goals, to know what people want from the market. If I had my own business I would choose a support or achievement business culture of management or I would mix them. My dress code wouldn't be very strict, schedule of working hours would be flexible. I would like to create a comfortable atmosphere for working.