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Чуркіна Англійська мова 2006 частина 2.doc
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I. Make up situations of your own using the given words and word combinations

1. Provision and maintenance of a work­force (at the right time; available in; concerned with; dimensions to the task; ensure; enthusiasm and motivation; evidenced by; for the jobs; highly motivated workers; more productive; necessary skills; of quantity; Personnel Department; quality of; relates to; right numbers; workforce).

2. The personnel function in an organization (applicants for jobs; ascertain; contact with; departmental managers; efficient; fit in with; for appointments; induction programmes; line managers; many facets; members of the team; new re­cruits; off-job; on-job; recommendations; staffing requirements; upgradings and promotions; work schedules)

3. A legal requirement that every employee must receive a written statement (be discriminated against; by law; compensation; depending on; dismissed for; dismissed unfairly; employee's job; entitled to compensation; industrial tribunal; job title; length of service and pay; made re­dundant; modern employment law; relevant; set out; subsequently; taken from; terms and conditions; wrongful or unfair).

4. Responsibility for carrying out the policies of the Board of Directors (area of involvement; at­tempting to; be concerned with; cope with; department; formulation of; grievances and attempting; in relation to; lighting and heating; matters of; negotiations with; safety and personal hygiene; shop stewards; trade unions; wel­fare).

5. The roles of people are central in every business (approval of; automated production; careless or disgrun­tled; core time; firm's policy on; important subject; in the hands of; ineffective; most expensive; Personnel Department; production line; professional manner; remaining; responsibility for; same token curtness; starting and finishing times; within the flexbands).

II. Complete the open dialogue and learn it by heart

M.

S.

As a rule the Personnel Department is concerned with the provision and maintenance of a work­force.

M.

S.

As far as I know there are two dimensions to the task.

M.

S.

To my mind the first is to ensure that employees are available in the right numbers, at the right time and with the necessary skills for the jobs that need to be done.

M.

S.

I think this is the dimension of quantity.

M.

S.

In my opinion the second dimension relates to the quality of the workforce and is evidenced by the workers' enthusiasm and motivation.

M.

S.

On the contrary, highly motivated workers will be more productive.

M.

S.

I don't think so. The Personnel Department has an overall responsibility for carrying out the policies of the Board of Directors in relation to staffing.

M.

S.

I'm of the same opinion. The Department should be concerned with all matters of wel­fare, from lighting and heating through to safety and personal hygiene.

M.

S.

The matter is that no matter how automated production becomes, the roles of people are central in every business.

M.

S.

As far as I am concerned the Personnel Department carries the main responsibility for ensuring that morale is high in the organization.

UNIT 10

MARKETING IN ADVERTISING

BEFORE YOU READ

Answer these questions

1. Do you know what the objective of any firm is? What responsibilities might the owner or chief executive officer assume?

2. Do you agree that large firms offer numerous products and services nationally or even worldwide? What policies does an executive vice president direct in such firms?

READING TASKS

A. Understanding main points

Read the text any business problems and answer these questions, beginning your answers with the fol­lowing phrases: as a rule …; to tell the truth …; as far as I know …; the matter is that …; as far as I remember …; as far as I am concerned …; frankly/strictly speak­ing …; to make a long story short …

1. What is the re­sponsibility of the marketing department?

2. What do sales managers coordinate? What activities are covered?

3. What are the duties of the marketing manager and the production manager?

4. When can any business survive? What gap can clever advertising and salesmanship bridge?

5. Is it necessary to advertise any businesses? Why?

6. What is advertising aimed at? What does it re­quire?

7. What do firms in the advertising and public relations services industry prepare for other companies and organizations and design campaigns? Why?

8. What do most advertising firms specialize in?

9. What characteristics should employees in advertising and public relations services have?

10. Do you agree the advertisers must keep in tune with the changing values, cultures, and fashions of the Nation? Why?

B. Understanding details

Mark these statements T (true) or F (false) according to the information in the text. Give your reason using the fol­lowing phrases: as a matter of fact ...; I don't think so …; I'm of the same opinion …; in my opinion …; on the contrary …; strictly speaking ...; to my mind ...

1. Marketing managers develop the firm’s detailed marketing strategy with the help of subordinates.

2. Marketing managers develop pricing strategy with an eye towards maximizing the firm’s share of the market and its profits.

3. The problem facing any business is that the market for goods and services is always changing.

4. New technologies don’t have any effect on the markets.

5. By means of massive advertising campaigns demand is created and then the goods or services can be unloaded on the market.

6. Advertising is aimed at persuading the public to buy goods.

7. Most advertising firms specialize in a particular market niche.

8. All companies are obliged to produce and solicit outdoor advertising, such as billboards and electric displays?

9. Employees in advertising should have good people skills, common sense, creativity, communication skills, and problem-solving ability.

10. Besides staying abreast of new technology, advertisers must keep in tune with the changing values, cultures, and fashions of the Nation.

MARKETING IN ADVERTISING

The objective of any firm is to market and sell its products or services profitably. In small firms, the owner or chief executive officer might assume all advertising, promotions, marketing, sales, and public relations responsibilities. In large firms, which may offer numerous products and services nationally or even worldwide, an executive vice president directs overall advertising, promotions, marketing, sales, and public relations policies. It is the re­sponsibility of the marketing department to promote and organize the sale of products to the purchaser. Advertising, marketing, promotions, public relations, and sales managers coordinate the market research, marketing strategy, sales, advertising, promotion, pricing, product development, and public relations activities. Broadly speaking, activities such as sales promotion, advertising and mar­ket research are covered.

It becomes obvious that making and selling are two facets of the same undertaking. So the marketing manager and the production manager are two members of the same team. Marketing managers develop the firm’s detailed marketing strategy. With the help of subordinates, including product development managers and market research managers, they determine the demand for products and services offered by the firm and its competitors. In addition, they identify potential markets—for example, business firms, wholesalers, retailers, government, or the general public. Marketing managers develop pricing strategy with an eye towards maximizing the firm’s share of the market and its profits while ensuring that the firm’s customers are satisfied. In collaboration with sales, product development, and other managers, they monitor trends that indicate the need for new products and services and oversee product development. Marketing managers work with advertising and promotion managers to promote the firm’s products and services and to attract potential users.

The problem facing any business is that the market for goods and services is ever changing. New technologies have a devastating effect on the markets. The rapidly changing world is both a headache and an exciting challenge to those engaged in marketing. If they predict correctly their business will survive and prosper. If they mis­read the signs the business will fail and, perhaps more importantly for all of us, valuable economic resources will be wasted.

A business can only survive if it is able to anticipate the needs of consumers, and con­tinue to do so. It could be argued that the major industrial organization is able to pro­duce goods without any consideration of consumers' wishes. By means of massive advertising campaigns demand is created and then the goods or services can be unloaded on the market. In other words, clever advertising and salesmanship can bridge the gap between the quantities produced and the quantities required in the mar­ket-place.

Any businesses need to advertise. If they did not advertise no-one would even learn of the exis­tence of their wares. In part, advertising is aimed at conveying information to potential customers and clients, but it is also used to persuade the public to buy. This re­quires a basic understanding of psychology, the needs of human beings and how those needs can be satisfied. Firms in the advertising and public relations services industry prepare advertisements for other companies and organizations and design campaigns to promote the interests and image of their clients. This industry also includes media representatives—firms that sell advertising space for publications, radio, television, and the Internet; display advertisers—businesses engaged in creating and designing public display ads for use in shopping malls, on billboards, or in similar media; and direct mail advertisers.

There are 47.000 advertising and public relations services establishments in the United States. About four out of ten write copy and prepare artwork, graphics, and other creative work, and then place the resulting ads on television, radio, or the Internet or in periodicals, newspapers, or other advertising media. Most advertising firms specialize in a particular market niche. Some companies produce and solicit outdoor advertising, such as billboards and electric displays. Others place ads in buses, subways, taxis, airports, and bus terminals. A small number of firms produce aerial advertising, while others distribute circulars, handbills, and free samples.

Employees in advertising and public relations services should have good people skills, common sense, creativity, communication skills, and problem-solving ability. Foreign language skills have always been important for those wanting to work abroad for domestic firms or to represent foreign firms domestically. New media, such as the Internet, are creating opportunities to market products, but are also increasing the need for additional training for those already employed. Keeping pace with technology is fundamental to success in the industry. Besides staying abreast of new technology, advertisers must keep in tune with the changing values, cultures, and fashions of the Nation.