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V. Fill in prepositions, where necessary

1. Everyone involved … a business operation has to refer … the office … time … time.

2. The secretary uses an electronic calculator, and there is a photocopier … the office … making copies … letters and other papers.

3. … the typist’s desk there is usual office equipment, such as a telephone, a computer, and filing trays … letters and papers.

4. Technology affects the whole … business, not least the office, and the concept … a completely paperless office is beginning to emerge.

5. Telephone systems are now incorporating a host … facilities … an answering service … video-conferencing.

6. The computer can print many separate copies … a letter and put a different name and address … each one.

7. The introduction … robotic production lines … factories and new technology … offices will change the way men and women work.

8. The salesperson telephones … a customer's shop to find … some details … prices, or discounts, or delivery dates.

9. There is a great variety … tasks undertaken … the office and the staff engaged … these operations need to know a great deal … the business.

10. We can expect a cen­tralisation … decision-making powers, … the office becoming even more emphatically the very hub … the business.

VI. Fill in articles where necessary

1. Letters are normally sent by …post, but if it is necessary to send … written message quickly then it is possible to use … telex.

2. On … typist’s desk there is usual office equipment, such as … telephone, … computer, and filing trays for letters and papers.

3. Technology affects … whole of business, not least … office, and … concept of … completely paperless office is beginning to emerge.

4. Telephone systems are now incorporating … host of facilities from … answering service to video-conferencing.

5. … Company Secretary arrives earlier than usual to ask whether … Agenda for … Board of Directors' Meeting later in … day has been typed yet.

6. … computer can print many separate copies of … letter and put … different name and address on each one.

7. … introduction of robotic production lines in factories and new technology in offices will change … way men and women work.

8. … office junior brings in … morning mail which he has opened and sorted, and which needs to be distributed to … various managers.

9. … salesperson telephones from … customer's shop to find out some details about prices, or discounts, or delivery dates.

10. … secretary doesn’t use electronic typewriters or manual type­writers any more, she uses … com­puter with … word processor and … printer.

VII. Complete the following sentences filling in appropriate words from the box

Agenda; Board of Directors'; business operation; business; cen­tralisation; Company Secretary; concept; customers; decision-making powers; office equipment; operations; Personnel Manager; production lines; role of the office; staff; technology.

1. … expect their enquiries to be dealt with courteously, promptly and competently.

2. Everyone involved in a … has to refer to the office from time to time.

3. On the typist’s desk there is usual … , such as a telephone, a computer, and filing trays for letters and papers.

4. … affects the whole of business, not least the office, and the … of a completely paperless office is beginning to emerge.

5. The … arrives earlier than usual to ask whether the … for the … Meeting later in the day has been typed yet.

6. The introduction of robotic … in factories and new technology in offices will change the way men and women work.

7. The short-listed applicants for the new Quality Control Manager's job turn up for their interviews with the … .

8. There is a great variety of tasks undertaken in the office and the … engaged in these … need to know a great deal about the … .

9. We can expect a … of … , with the office becoming even more emphatically the very hub of the business.

10. Whatever happens as a result of the new technologies, the … will be changed rather than diminished.