Icelandisaworldapart.

Co•oiiiCIIII.III1111UII.OIIIII!IIUIII.ICIIIR.IIIIIIIINIIftCIIIIIIlllllssl.:lllutilll.Wll.SCHill.nlciRIII,Dllclln.bll..IIIII:IIIIJIIJPIJII.C-lllbllICCIIIIIIGIUIIII.1111IHtllotiiiiUIIIHllldlPasl

TmolcoomouesnorvWoular!llo.lr•dloston...._.,,,ftlulllllllllollkllroonIDdlo11111classIIIIIBCCI.IIIdiUIIIRIIJI(Intliii•IIXIIICIICI!UIJIIIIUIIIII....WIIIIcllallllln•Jilllllll'tllllllltftlrlDllhtofJMrltiV.

ONLY£789FORTENDAYS/11

CanyouaHardtomiS!Sit?

365

StudentA

YouareinIceland.YoubookedtheTravelcoholidayandyouwereveryexc1ted,buttherehasbeenanawfulm1stake.Attheairportacouriermetyouandtookyoutoagroupofpeople.whoare,infact,onadifferentTravelcoholiday.Thisholidayistwoweekscamp­mg1nIceland,travelling1naminibusandcookingallyourownfood.Youhatecamping!YourealisedafterafewhoursthatsomethmgwasverywrongYouarefurious.RingthecounermReykjavikandtellhimIherwhathashappenedIfyouarenotsatisfied,demandtospeaktotheLondonoffice.YouwouldhkeafreeflighttoLondonimmediatelyandarefund

_Student8

_I

YouareacourierforTravelco1nReykjaVIkYougetanangryphonecallfromacus-'tamerwhohassomehowbeentakenonthewrongholiday.FmdoutwhatallhisIherprob­lemsareYouknowthattheluxuryholidayisfullybookedandthebestthatyoucanofferhtmIheristhatheIshestaysonthecampingholidayforfourdays,whenheIshecanjointhenextgroupfortheluxuryhohday.Ifthisisnotgoodenough,heIshewillhavetospeak

totheLondonoffice.Forthis,youneedtogeth1sIhername,address1nLondon,holidaynumberandthephonenumberwhereheIsheisringingfromCheckthedetails,thenex­platnthattheLondonofficewillcallhimIherbackinfiveminutesRingtheLondonoffice.

StudentC

YouareamanageratTravelcotnLondon.YoureceiveacallfromacourierinIcelandaskingyoutoringacustomerwhohasbeentakenonthewrongholiday.Getthedetatls,thenringthecustomer.checkhisIherdetails(name,address,holidaynumber)andaskthedetatlsoftheproblem,thenaskwhatheIshewouldlikeyoutodoOffertobringhimIherbacktoLondonImmediately,andexplainthatheIshecanthentaketheholtdaylaterintheyearYoucannotgiveafullrefundbecausethecustomerhashadpartoftheholiday,ieflighttoIceland.Trytoreachanagreement

366

Ex.15

_{AftertheHoliday}

StudentA

IThinkofsomewheremyourcountrythatwouldbeanidealplacetogoonholiday.NowimaginethatyouareEnglishandhavejustspenttwoweeksinthrsplaceYouaretravellinghomebybusfromLondonwhenyougetintoconversationwiththepersonsittingnexttoyou(StudentB),andenduptalkingaboutyourholiday.

Beforestarting,thinkaboutthefollowmg·

^- whereyouwent

- _{whyyouchoselh1splaceforahohday}

- ^{howyoutravelled}

^- whoyouwentwith

^- whereyoustayed

^- howyouspentyourt1me

- ^whoyoumet

^- whatsortoffoodyouate

^- whattileweatherwaslike

^- whatsouvenirsyoubought

^- howmuchtheholidaycostaltogether

_- ifyouwouldrecommenditto

^{someoneelseetc.}

Whenyouarebothready,youcanstartStudent

Bbegins.

StudentB

Thinkofsomewhereinyourcountrythatwouldbeanidealplacetogoonholiday.NowimagineyouareEnglishandhavejustspenttwoweeksinth1splace.YouaretravellinghomebybusfromLon-donwhenyougetintoconversahonwiththeper-sonsittingnexttoyou(StudentA),andendup

talkingaboutyourholiday_

Beforestarting,thinkaboutthefollowing-

- ^whereyouwent

- ^{whyyouchosethisplaceforaholiday}

- ^{howyoutravelled}

^- _{whoyouwentwith}

- ^{whereyoustayed}

^- howyouspentyourtime

^- whoyoumet

- ^{whatsortoffoodyouate}

- ^{whattheweatherwashe}

^- _{whatsouvenirsyoubought}

- ^{howmuchtheholidaycostaltogether}

^- _{ifyouwouldrecommend1ltosomeone}

plc;pF!lr.

Whenyouarebothready,youcanstart Youbeginandcansay:

-Letmeguess.You'vebeenonholiday.

IfWriting

Ex.16Readtheextractfromaholidaybrochureandwriteanextractfromaholi­

daybrochureadvertisingaholidayInBelarusIRussiaIGreatBritain.

HassleFreeHolidays

Holidaysoffertheperfectantidoteforstressed-outlifestyles.Holidaymust-haves-likebeautifulbeaches.bluesk1esandbalmynights-suddenlyreplacethatfabulousnewoutfitatthetopofyourwishlist.Freespiritunderstandshowvaluabletimeoutcanbe,andhasmadesure1tsholidaysgiveyoueverythingyou'relookingfor.

367

Whetheryouwantadventureswithyourfriendoraromanticgetaway,Freespirithastheholidayforyou.

YoucanenjoytheFreespiritholidayexperienceinsomanyways.BeachloverscanbaskunderaMediterraneansun,orbronzethemselvesontheshoresoftheCanaryIsles,orthatperennialfavourite,theCaribbean.Activetypescanindulgetheirappetiteforen­countersnewbyexploringthestylishvillagesinnorthernItaly.Watersportsenthusiastsbenefitfromresortslocatednearwindsurfingareas,withdiscountsonboardhire.

Sowhateveryourbag,aFreespiritholidaywillleaveyouhappyandrefreshed.Youjustwon'twanttocomehome!

Ex.18Describeaholidaywhichwasacompletedisaster.Writeaboutaholidayofyourdream.

^Nominations:

_• ^{themostactive}

_• ^thequietest

_• ^{themostexotic}

• ^{themostexpensive}

_• ^thecheapest

_• ^{thehealthiest}

_• ^thewildest

• ^{themostadventurous}

Employee:

Client:

Employee:

Client:

ATAHOTEL

BookingaRoomataHotel

Reception.CanIhelpyou?

Yes,I'dliketobookaroomfortwo,please.WeplantoarriveinNiceonthe1^81•butwedon'tknowhowlongwe'llbestaying.Itcouldbeanythingfromthreetoeightdays.

,

Wouldyoulikearoomwithbathorshower?Withbath.

Employee:

Onemoment,please,sir....Wecanconfirmroomsforthe1⁵¹

2noand3'd,

Client:Employee:

Client:Employee:Client:Employee:

Client:Employee:

368

butasyou'renotsurehowlongyou'llbestaying,wewon'tbeabletoguar­

anteeyouaroomafterthe3"'.

Andwhatifthereisn'tanyroomthen?

Wecaneitherputyouonawaitinglist,orwecanfindyouaroominanotherhotel.

'Fine.

Whoisthebookingfor?MrAlfredKing.

AlfredKing,adoublewithbathfromthe1^51tothe3'd.We'llseeyouonthefirstthen.MrKing.

Thankyou.Good-bye.Good-bye,sir.

SkillDeveloping

Ex.1Withoutlookingatthefirstdialogue,trytocompletethedialoguethatfol­

_lows.

Employee:Client:

_Employee:

Reception.CanIhelpyou?

Yes.I'dliketo a two,please.We toarrive Nice the1'\butwedon't how _

we'llbestaying.Itcouldbeanything threetoeightdays.youlikearoomwithbathor ?

_Client: ^bath.

Employee: One ,please,sir....Wecan aroomforthe1'',2"⁰

and3'd,but you'renotsurehow you'llbe .We

ableto youaroomafterthe3"'.Client: Andwhatifthereisn'tanyroomthen?

Employee: Wecaneither youona ,orwecanfindyoua

roominanotherhotel.Client: Fine.

_Employee: ^{isthebookingfor?}

Client:Employee:

Client:Employee:

MrAlfredKing.

AlfredKing,adoublewith fromthe1^11tothe.We'll youonthefirst,then,MrKing.

Thankyou.Good-bye.

_{Good-bye,sir.}

Ex.2Lookathowthishotelreceptionistrepliestodifferentcallers.

1.Holdtheline,please.I'llputyouthroughtoreservations.

2. I'mafraidsheisn'thereatthemoment.CanItakeamessage?

3.WouldyouliketospeaktotheDutyManager?

4.CanIaskhimtocallyouback?

5.I'msorry.There'snoanswerfromRoom301.

6.Couldyourepeatthat,please?

7.Justamoment.I'llcheckforyou.

8.CouldIhaveyourname,please?

9.Theline'sbusyatthemoment.Willyouhold?

10.Ifyougivemeyournumber,I'llcallyouback.

Whatdoyouthinkeachcallersaidfirst?

,...Example:Hello.I'dliketoreservearoom,please.

^11!u114 369

ClassCommunication

Ex.3Ifpossible,sitbacktobackwithapartner.Taketumstoplaybothroles.Try

tousesomeofthetelephonephrase&fromthelistabove.

Receptionist

YouworkattheHolidayPalaceHotel.Studytheextractfromthehotelbrochure.HelpthecallerwithhisIherenquiry.Makesureyoufindoutthenameandaddress,thedatestheywant.andthenumberofpeople.AskhimIhertoconfirminwriting.

^····

^{···············································}

Thisluxuryhotelhasexceptionalfacilitiesforleisure,sportandentertainment.Thesu­perbnewleisureClubhasaheatedswimmingpool,squashcourts,sauna.sunbeds,ja­cuzzi,fullyequippedgymand3tenniscourts.

All178bedroomshaveaprivatebathroomandareluxuriouslyfurnishedandfittedwith

/colourTV

/directdialtelephone

/in-housevideo

/radio

_,I ^./hairdrier

/ teaIcoffeemakingfacilities.

Thehotel's2restaurantsand3barsofferguestsarealchoiceofwininganddining.

^{•···············}

_Guest

···································

YournameisMrIMrsHill.TelephonetheHolidayPalaceHoteltoenquireaboutaweek'sholidayinJuneforyourself,yourhusbandIwifeandonechild.Askabouttheho­tel'sfacilities.Giveexactdatesandagreetoconfirminwriting.

370

Ex.4

StudentA

**SurreyCornfieldTerrace

(Centre)•927681

Telexno963561Pion22

YouareonholidayInEnglandwithyourwifeIhusband.YouarestayingInlondonatpresentbutwouldliketovisitSouthboumeforafewdays.

YoudecidetophoneuptheSurreyHotelandmakeareservation.

Youwanttostayforthreenightsandwouldlikeadoubleroomwithbath,overlookingthesea,ifpos­

Sible.Youwantaroomonthegroundfloorbe­causeyourwifehasdifficultyinclimbingstairs(shouldtheliftbeoutoforder).

Youwillbearrivingbytraintomorrowandwantto

knowhowfarthehotelisfromthestation.StudentBisthehotelreceptionist.

Youcanbeginlikethis:

Good{morning).Myname's(DovidBrown).I'dliketobookaroamatyourhotelforthreenights.

StudentB

THESURREYHOTEL

CornfieldTerroce

Southbourne

Te:l(0223)927681

*

tominsfromSouthboumestation

*

45bedroom-25withprivatebathroomcentralheatingthrougut

_{(Noair-conditioning)}

*hfttoallfloors

*

^{largebarandrestaurant}

*

weekendentertainment

_{childrenwelcome-anddogstoo!}

_*nightporter

_*T.V.lounge

_{*privatecarpl!lfk}

^{*5m1nsfromshopsandbeach}

CHARGESPERNIGHTBEDANDBREAKFAST

Singleroom £1550

Singleroomwithbath £50.00

TwinIdoubleroom £60.50

TwinIdoubleroomwithbath £65.00

YouareareceptionistattheSurreyHotel.Stu­

dentAphonesuptomakeareservation.

371

StudentA

THEMONARCHHOTEL

SeafrontParade

Dacldon

_{Tel:(0873)921215}

StudentB

	**lv\onorchSeafrontParade,C015 1PUeJ2121s Victorianbuildingwithmoderninterior; overlookingsea.
YouhavedecidedtotakeyourtwochildrentoDacktonforafewdaysPhoneuptheMonarchHotelandmakeareservation. Youwanttostayforfivenightsandwouldalso likearoomoverlookingthesea. YouwillbedrivingdowntoDacktonthedayaftertomorrowandwanttoknowifthehotelis difficulttofind. YourchildrenlovewatchrngTVandyouwould 6ketohaveone1nyourroom.StudentAisthehotelreceptionistYoucanbeginUkethis: Good(morning).Mynome's (JanetSmith).I'dliketobookaroomatyourhotelforfivenights.

*

•Overlooksthebeach

100bedrooms,mostwithprivatebathroom

*

•Centralheatingandair-conditioningthroughout

2liftstoallfloors

*

•Largebatsandrestaurants

*

*

nightlyentertainmentnightporter

*

3T.V.lounges

Privatecarpark

•5mlnsfromDolphrnarium

CHARGESPERNIGHT-BEDANDBREAKFASTSingleroom £60.50

SingleroomWithbath £65.00

TwmIdoubleroom £80.50

TwinIdoubleroomwithbath £85.00

Extrabedinroom £15.00

TVinthesameroom £5.00

YouoreareceptionistattheMonarchHotelinDockton.StudentBphonestomakeareservation.

_{•CHECKINGINATAHOTEL}

PeterandMariaDeMarioarriveatthehotellntemationalinAthens,wheretheyhavere­

_servedaroom

Peter:Receptionist

Peter:Receptionist:Maria:

372

Goodevening..Myname'sDeMano.Ireservedadoubleroomwithbath­

roomforthreenights.

MrDeMario.Yes,Room312.Wouldyouliketoregister,please?Justfilltnthisform

Thankyou.

AndcouldIseeyourpassport,please?Thankyou.Howmuchdoyouchargeforadoubleroom?

Receptionist:Maria:Receptionist:Peter:Receptionist:Peter:eceptlonlst:eter:R.eceptionist:

!)Jeter:

qeceptionist:

It's$85anight,whichincludesaservicecharge.Canwegetdinnerthisevening?

Yes.we'reservingdinnerintheRoofGarden.AndwhattimeISbreakfast?

Breakfastisfrom7.30to9.00intheground-floorrestaurant.

Andcouldwehaveacal11nthemorning,please?Certa1nly.Whatt1mewouldyoulikeit?

Eighto'clock.please_

Verygood,sir.Andhere'syourkey.Room312.

Thankyou.Oh,arethereanylettersortelephonemessagesforus?No.sir,nothing.I'lljustgetaportertotakeyourluggageup.

ClassCommunication

Ex.5Withapartnertaketurnstobeahotelreceptionistandatraveller.

Travellers'Roles

1. Youarearriv1ngatahotelwhereyouhavebookedasingleroomforonenight.PickupyourkeyatReceptionandfindoutwhereyourroomis.Askaboutbreakfast.Askthereceptionisttogiveyouacallat7.30inthemorning.

2 YournameisBeck.Youhavereservedasingleroomfortwonights.PickupyourkeyatReceptionandaskifthereareanylettersormessagesforyou.Ask1fyoucanstillgetdinneratthehotel.

3 Youareenqwringaboutadoubleroomw1thprivatebathroomfor13th-15thAugustforaMrandMrsHash1s.AskatReception1fthehotelhasaroomonthosedates.Askhowmuchitcostsandifthepriceincludesbreakfast.taxandservicecharge.Findoutwhichmealsareserved.Ifthehotelservesdinner,bookaroomforthosedates.

4. Youarelookingforas1ngleroomwithashowerfortonightandtomorrow.Ifthehotelhasaroom,takeit.Pickupyourkeyandfindoutwhereyourroomis.Askaboutbreakfast.