Тема 14. Социально-деловая сфера

1. Hostess: “Thank you for coming”. Guest: «Thank you for inviting us, it was a lovely evening.»

2. Caller: "I'd likе to speak to Mr Granger, please." Operator: Hold the line, please. Trying to connect you.

3. Journalist: Which is his team?

Head of a firm: "As a manager of the enviromnental business unit, he is responsible for a team of eight."

4. Colleague : But London is too expensive for young people.

John: "Anyhow, I am going to live in London. I've got a new job."

5. Consultant: "Why did you leave your last job?"

John: I wanted to earn more money.

6. Firm representative: Morning, I would like to talk with Mr. Brown.

Secretary: "Sorry, the boss isn't in now. Please call back in an hour."

7. Interviewer: "Do you mind if I ask how old you are?" Applicant: Actually, I'd rather not say. But put it this way, I'm about 40.

Тема 14. Социально- бытовая сфера

1. Waiter: "Would you likе something to drink?"

Customer:"Can I have a cup of coffee, please?

2. Mother: Have а nice weekend!

Daughter: "Thank you!"

3. Waiter: "Would you like something to drink?"

Customer: Can I have a cup of coffee, please?

4. Guest: The meal was absolutely delicious.

Hostess: "Oh, I'm glad you enjoyed it."

5. Clerk: "How do you want your cash?"

Customer: In tens and twenties, please

6. John: "I have been waiting for you for two hours!"

Ann:"Sorry. It was wrong of me.

7. Daughter: It looks like raining. I don't know what to do.

Mother: "You'd better return home now."

Тема 15. Великобритания (культура и традиции, достопримечательности, выдающиеся личности)

1. Madame Tussaud's is a museum in London.

2. Londoners call their metro the Tube.

3. Stratford-on Avon is the birthiplace of the great English poet and writer W. Shakespeare.

4. The financial centre of London is the City.

5. The Queen who ruled for the longest period in British history was Victoria

6. The official residence of the British Prime Minister is at №10 Downing Street

Тема 16. Сша и Канада (культура и традиции, достопримечательности, выдающиеся личности)

1. A well-known name for the USA is "melting pot".

2. The National flag of Canada is popularly known as Maple Leaf.

3. What was Martin Luther King famous for? - He aroused American people to protest against racial discrimination.

4. The British Queen is represented in Canada by the Governor General.

5. The Library of Congress is situated in Washington.

6. The US Capitol is situated in Washington

7. Canadian's native people are Indians

8. In the USA the Constitution was signed on July 4,1776.

9. French is an official language in Canada.

Блок 2

Модульное наполнение

Модуль 1. Оформление делового письма. Расположите части делового письма в правильном порядке

CellFirst, Inc.(1)

10 Harbor Place

Baltimore

Maryland 21220

January 28, 2006

In our telephone conversation yesterday, we discussed plans to conduct our training seminar at your conference center…

…I look forward to meeting you next week when I come to look over your facilities.(4)

Dear Ms. Turner:(3)

Jan Turner(2)

Arroehead East Conference Center

412 Bellevue Lane

Annapolis, MD 21401

Best wishes.(5)

Curt Marks

Special Projects Officer

CM/ls

……………………………………………………………………………………………………….

We are holding our annual meeting from May 2-5…(4)

…I look forward to hearing from you.

Sincerely yours,(5)

Frank Feder

Frank Feder

Director of Operations

Help the Ocean(1)

2601 Ocean Park Avenue

Santa Monica, CA 90405

February 23, 2008

Dear Ms. Glass:(3)

Ms. Rachel Glass(2)

Sunburst Conference Planning

P.O. Box 61875

Monterey, CA 93940

……………………………………………………………………………………………..

Dear Mr McPherson, (4)

Thank you for you consideration. (6)

Yours sincerely,

LaRlionda S. Jackson

Kansas Community College Graduate

Mr Clarence T. McPherson (3)

Recruting Specialist

The Hyde Park Group

92401 South Broadway, Suite 140

Kansas City, MO 64154

627 North Grand Boulevard (1)

St. Louis, MO 63105

3 August 2008 (2)

Recently I've learned that the Hyde Park Group routinely recruits and hires college graduates. Having lived in the Kansas City area for ten years, I am very familiar with your organization and its reputation for being a leader in the management consulting industry and I am certain that my education and experience would compliment the Hyde Park Group's tradition of excellence. (5)

…………………………………………………………………………………………………..

Yours sincerely, Brenda Wallis (5)

Loans Manager

Suzanna Bragg (2)

127 Polk Drive, No. 112

Gary, Indiana. 46402

After a thorough review of your application and the supporting documents you supplied, we have concluded that your current financial situation precludes this institution from extending further credit to you at this time. When your financial picture changes and your current level of risk-exposure becomes lower, we would be happy to reconsider your application. (4)

Meridian National Bank (1)

12187 S. Polo Dr.

Fairfax, VA 22030

26 May 2008

Dear Mis Bragg, (3)

Модуль 2. Оформление конверта.

Перед Вами конверт. Соотнесите информацию под определённым номером на конверте с тем, что она обозначает

(1) Broadway New York, (2 )N.Y. 10018 USA (3) Human resources (4) Harvard Plastics Inc. (5) Birmigham BI8 9LL (6) United Kingdom	the town in the mailing address(5) the addressee(3) the state the letter comes from(2) the country in the mailing address(6) the addressee's company name(4) the street name in the return address(1)
(1) Gary J. Marshal Pacific Electronics 1325 Ocean Boulevard (2) Santa Monica. CA (3) 90-415 (4) Ms. Eleanor R. Fleming 246 Shasta Avenue (5) Redding, CA (6) 96001	Addresser's name(1) Addressee's name(4) Addressee's city name(5) ZIP code in the mailing address(6) ZIP code in the return address(3) Addresser's city name(2)
(1) Broadway New York, (2) N.Y. 10018 USA (3) Human resources (4) Harvard Plastics Inc. (5) Birmigham BI8 9LL (6) United Kingdom	the state the letter comes from (2) the addressee (3) the street name in the return address (1) the addressee's company name (4) the country in the mailing address (6) the town in the mailing address (5)
(1) Broadway New York, (2) N.Y. 10018 USA (3) Human resources (4) Harvard Plastics Inc. (5) Birmigham BI8 9LL (6) United Kingdom	the town in the mailing address (5) the country in the mailing address (6) the street name in the return address (1) the addressee (3) the addressee's company name (4) the state the letter comes from (2)
(1) Broadway New York, (2) N.Y. 10018 USA (3) Human resources (4) Harvard Plastics Inc. (5) Birmigham BI8 9LL (6) United Kingdom	the town in the return address (1) the ZIP Code in the return address(2) the addressee (3) the addressee's company name(4) the town in the mailing address (5) the country the letter comes from (6)

Модуль 3. Оформление резюме, письма-заявления, письма-уведомления, письма-запроса, контракта, служебной записки.

Определите, к какому виду делового документа относится представленный ниже отрывок

1. Dear Sirs

Please quote us your most favourable freight rates for the transport of 50 tonnes of palletized house bricks, net weight 1 tonne per unit, for shipment from Southampton to Tunis in the first two weeks of December. - Letter of enquiry

………………………………………………………………………………………………………

2. …In the winter issue of Multimedia News we read that your company sells language laboratories. Our school needs a new language laboratory and we are looking for the best equipment.

Could you please send us information on your laboratories and include a price list and ordering information.

Thank you for your assistance. I look forward to hearing from you. - Letter of enquiry / request

…………………………………………………………………………………………………

3. Dear Mr Rook:

I am applying for the position of file clerk which was advertised in the July 16 Publisher's Monthly.

I have enclosed my resume, and I would like to schedule an interview. I will call you early next week. -Letter of application

……………………………………………………………………………………………..

4. I am writing in connection with the above invoice for an MX3 Facsimile machine. We received this machine yesterday. Unfortunately, the power cable is missing.We would be very grateful if you could send us one as soon as possible. - Letter of complaint

……………………………………………………………………………………………………………….

5. Dear Akram

Thank you for your fax.

I was Sorry to hear that you've had some problems with the WR458. We do all we can to make sure that our products leave our factory in perfect condition, but unfortunately sometimes a bad one does slip through. If you can arrange for it to be returned to me, I'll let you have a replacement by return.

Hoping that you are keeping well.

Regards

Tony

Anthony Hopkins - Memo

………………………………………………………………………………..

Модуль 4. Оформление электронного сообщения, факса, меморандума (служебной записки)

Выберите слово или сочетания слов для заполнения пропусков так, чтобы они отражали особенности оформления служебной записки

(1)___ : Business partners with training interests (2)___ : Patrick Baldoz, Director Tri-Coimty WDC Date: 28 July 2008 (3)___ : Local business workforce survey At the request of several local manufacturing companies, the Tri-County Workforce Council completed a Workforce Skills Needs Survey. We are pleased to provide you with an electronic copy of this survey which contains information from 105 local businesses. (4) ____	From(2) от кого Subject(3) текст, предмет письма То(1) кому Director(4) подпись
То : (1)___ From : (2)___ , R&D Director (3)___ : the Chairman of the corporation visit Date : 28 August 2006 (4)___of our corporation Mr Smith is visiting our company next Monday, 4 September. He is comming to see our new laboratory. Mr Smith will be here at 10.30 a.m. and you are all kindly requested to be at the welcome reception for him at the Conference Hall. J.T.	J. Tramp (2) The Chairman (4) глава, предсдатель Subject (3) All the staff (1) всему коллективу
(1)___: Mark Wilson, Catering (2)___: Jan Turner, Meeting Planner Date: February 4, 20 Subject: (3)___ Re: Your memo of February 3 I spoke to the client today. A buffet lunch is OK. I also asked what brand of computer they are using. They are bringing their own computer. We will provide the cable and a technician to set it up. We've ahead talked about (4)___. Any other problems? Let me know.	2. From 1. То 3. catering for CellFish lunch 4. tables and rooms

Количество модулей: 4

Примечание: Один модуль может содержать несколько тем.

Блок 3

Кейс-задания по дисциплине

Количество: кейс-заданий: 1