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5. Complete the sentences with words from the box.

so ● because ● although ● due ● as a result ● despite ● because ● in spite of

1.

Our customer wants to ship valuable freight, __________ we need to think about insurance.

2.

A part of the shipment seems to be damaged __________ of rough handling.

3.

__________ the customer needed them urgently, the goods couldn’t be delivered at the weekend.

4.

The flight was cancelled __________ to bad weather.

5.

The driver had the wrong address, __________ , it took him three hours to deliver the pallets.

6.

The consignment arrived on time __________ all the customs formalities at the border.

7.

We are unable to ship today __________ we’ve had problems with our dispatch.

8.

__________ being well secured, the load was damaged on arrival.

6. Choose the correct words to complete these sentences.

1.

The documents stated the wrong quantities. As a reason / result / cause, the shipment was not accepted at the warehouse.

2.

The delay was found / noticed / caused by an accident on the motorway.

3.

When I spoke to the logistics manager, it noticed / saw / turned out that they had used different packing material.

4.

Unfortunately, we are unable to deliver the consignment due to / because / so technical problems in our warehouse.

5.

Although / In spite of / But the delay, the delivery will still arrive on time.

6.

What is the cause / reason / result for this delay?

7. Say which sentence in each pair is more polite and / or less direct.

1.

a)

You have made an error on the December statement.

b)

There appears to be an error on the December statement.

2.

a)

The discount has not been deducted from the total amount.

b)

You did not deduct the discount from the total amount.

3.

a)

There is a discrepancy between invoice and packing list.

b)

It appears that there is a discrepancy between invoice and packing list.

4.

a)

Could you let us have a corrected invoice?

b)

Send us a corrected invoice.

5.

a)

A mistake has been made in invoice № 09-234.

b)

There is a mistake in invoice № 09-234.

6.

a)

Use the above bank account number for future transactions.

b)

Please make sure that the above bank account number is used for future transactions.

8. Extend all the saying to the volume of independent monologue utterances.

1.

The purchase of transportation services demands a high degree of skill and knowledge.

2.

Large firms should have a separate traffic department.

3.

Many firms spend more on transportation freight than necessary.

4.

There are several variations in FOB terms.

9. Below there is a part of a telephone conversation between a manufacturer, Mr Jones, and a clearing and forwarding agent, Mr Brown. Choose from the words in the box to complete the conversation. The first has been done for you.

documentation

declaration

licence

pro forma

ex works

present

stencilled

customs

transport

bill of lading

Jones:

… So you feel that the (1) documentation isn’t complete yet?

Brown:

No, I’m afraid not. I’m not at all sure what (2) __________ has been arranged to get the goods to Southampton.

Jones:

I’ll ask our shipper – we’re using Carson and Napier this time – and I’ll get them to let you know.

Brown:

Please make sure that we get a list of the marks (3) __________ on the container.

Jones:

Yes, I’ll do that. And we have the export (4) __________ , which we’ll send on to you. We’ve made the (5) __________ at the consulate, so we’re getting the consular invoices which will confirm the (6) __________ __________ cost of the consignment. Will you send it through to the importing (7) __________ authorities, or shall we?

Brown:

We’ll do that for you. Have you sent a copy, with the other documents, to your bank so that they can (8) __________ them all through the Bank of South America?

Jones:

Not yet, because there’s been a delay with the (9) __________ __________ __________ . For some reason they’ve put the wrong number of packages on it, so we’re just waiting for that to be cleared up. We’ll get it off as soon as we can.

Brown:

Good. And there should be no trouble with the terms since they’ve already seen a (10) __________ __________ invoice.

Jones:

No, there was no problem at all.