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5. Dealing with difficulties. Imagine the following situation.

Despite the excitement about the conference you are organizing, the team has to attend to daily business. Here Mike describes a problem – but he does not call it that! Other words are used instead. Choose the correct ones to finish the sentences.

Mike: We’ve had to deal with an unexpected a) challenge / charge / chase while making business with our foreign partners. It’s been a real b) heart burn / headache / backache trying to break the ice in our negotiations. We’ve also had to deal with a c) conduct / contract / conflict involving one of our managers. A d) coincidence / controversy / condition arose over his working hours: he preferred to answer the telephone from midnight to 5 a.m.! We saw no choice but to let him go. So we then had a e) sample / storage / shortage of manpower. The f) issue / article / notice has now been taken care of, but I’m afraid we’re about two weeks behind schedule.

6. Match the general and business English meanings of the following words.

Word

General English

Business English

a) chair _ _ _ _ _

_

1. a command

A. work accomplishments

b) minutes _ _ _

_

2. a piece of furniture

B. the record of a meeting

c) performance _

_

3. units of time

C. the general feelings

among colleagues

d) order _ _ _ _ _

_

4. the atmosphere & weather

D. the local office of a large

company

e) environment _

_

5. a part of a tree

E. work place surroundings

f) climate _ _ _ _

_

6. nature

F. a formal request for

products

g) branch _ _ _ _

_

7. a show or concert

G. the person running a

meeting

7. George tells Kate about a customer order. He uses adjectives and adverbs that are regularly used in business. Choose the best alternative to complete the following sentences.

1.

It isn’t __________ (possible) to do the work at that low price.

a) feasible

b) likely

c) real

2.

We used the most __________ (complex) software for the design.

a) ahead

b) advantageous

c) advanced

3.

But the price estimate was too __________ (careful).

a) worried

b) cautious

c) hesitant

4.

Using this special cover would __________ (in truth) cost 28 per cent more than the customer wanted to spend.

a) openly

b) considerably

c) actually

5.

We __________ (very clearly) had a problem.

a) notably

b) remarkably

c) obviously

6.

The customer __________ (with regret) agreed to pay more.

a) awfully

b) reluctantly

c) doubtfully

7.

He said our __________ (one-of-a-kind) solution was worth it.

a) genuine

b) only

c) unique

8. Some things go well for the team and others don’t. Business language contains a mix of positive and negative terms. For each positive word, choose the correct prefix and write the negative form.

-im

mis-

ir-

il-

dis-

un-

positives

negatives

logical

a)

advantage

b)

regular

c)

fortunate

d)

possible

e)

understanding

f)

9. Below you are given 8 sentences. Unscramble the letters to form business expressions with the word from your active vocabulary: “track”.

1.

We decided to hire someone to __________ (peek) track of water use.

2.

Sorry, I wasn’t clear. Let me __________ (kacb) track for a moment.

3.

This year‘s growth estimate is __________ (thrig) on track.

4.

I’ve __________ (slot) track of the number of times the food company forgot to deliver.

5.

Did you hear that they might __________ (staf) track Miguel into management?

6.

His track __________ (derrco) is really impressive.

7.

The office is off the __________ (tanbee) track, so customers sometimes can’t find it.

8.

I believe that everything is finally __________ (kbac) on track.

10. Find the antonyms in columns B and C to the words in column A.

A

B

C

1. to purchase

1. irrelevant

1. unique object

2. to trace

2. simplicity

2. to take away

3. substantial

3. to sell

3. to enliven

4. complexity

4. to stay unchanged

4. evidence

5. to vary

5. to excite

5. to be stable

6. multitude

6. to lose

6. unimportant

7. to provide

7. to deprive

7. fail to find

8. to exhaust

8. singleton

8. to vend