- •Table of Contents
- •1Purpose
- •2High Level Service Flows
- •2.1Service Lifecycle When lpf Purchased Before Loss
- •2.2Service Lifecycle When lpf Purchased After Loss
- •Owner specifies a call-back number that is used to contact the Owner when a person other than the Owner finds the phone.
- •The Lost Phone screen gives instructions that guide the person finding the phone to contact the Owner.
- •2.3Automatically Deprovision Service after Phone is Permanently Lost
- •3Lost Phone Finder Handset Interface Use Cases
- •3.1General Notes
- •3.2Subscribe to lpf Service by Downloading Handset App, Pre-Loss (Pri: Hi)
- •3.3Lpf Handset App Launched from Handset by User (Pri: Med)
- •3.4Lpf Handset App Activated by Server Message while Phone Powered-On and In-Coverage (Pri: Hi)
- •3.5Lpf Handset App Activated by Server Message while Phone Powered-Off or Out-of-Coverage (Pri: Med)
- •3.6Lpf Handset App Commanded to Report Location (Pri: Hi)
- •3.7Lpf Handset App Commanded to Ring Loudly (Pri: Hi)
- •3.8Lpf Handset App Commanded to Erase Personal Data (Pri: Med)
- •3.9Deactivate lpf Service after Recovery (Pri: Hi)
- •3.10Bystander Finds Phone and Returns It to Owner (Pri: Hi)
- •3.11Return Phone to Insurer if Found After Filing Claim (Pri: Low)
- •4Self-Service Website Use Cases
- •4.1Subscribe to lpf Service via Website, Pre-Loss, Preloaded lpf Handset App (Pri: Hi)
- •4.2Subscribe to lpf Service via Website, Pre-Loss, User-Downloaded lpf Handset App (Pri: Hi)
- •4.3Subscribe to lpf Service via Website, Post-Loss (Pri: Hi)
- •4.4Activate lpf Service via Website after Loss (Pri: Hi)
- •4.5Enter the lpf Website after Previously Activating Service (Pri: Hi)
- •4.6Locate Phone via Website (Pri: Hi)
- •4.7Ring Phone via Website (Pri: Hi)
- •4.8Erase Personal Data via Website (Pri: Med)
- •5Toll-Free ivr Application User Interface Use Cases
- •5.1Activate lpf Service after Loss (Pri: Med)
- •5.2Call the lpf ivr App after Previously Activating Service (Pri: Med)
- •5.3Locate Phone via ivr (Pri: Med)
- •5.4Ring Phone via ivr (Pri: Hi)
- •5.5Erase Personal Data via ivr (Pri: Low)
- •6Call Center Operator Interface Use Cases
- •6.1Subscribe to lpf through Call Center Operator, Post-Loss (Pri: Low)
- •7Self-Service Website User Interface Design Concepts
- •7.1General Application Screen Template
- •7.2New User Welcome Screen
- •7.3Lpf Subscriber Welcome Screen
- •7.4Lost Phone Activation Screen
- •7.5“Help Me Find My Phone” Screen
4.6Locate Phone via Website (Pri: Hi)
Owner navigates to and logs in to the LPF Website.
Owner activates the LPF service as described in an earlier use case.
User selects “Locate My Phone”.
LPF Server sends a “Locate” message to the LPF Handset App.
If the LPF Server successfully contacts and activates the LPF Handset App, then:
The Website displays a progress indication stating that the phone is turned on and being located.
The Website displays on a panable/zoomable hybrid (aerial + roadway) map the phone’s:
GPS location with uncertainty halo,
Name of nearest street address or smallest enclosing polygon.
Speed
Direction (North, South, Northwest, etc.)
Battery Charge Status – every locate returns the phone’s battery status.
If the LPF Server detects that the phone is turned off or out-of-coverage (by using the SMSC “transaction mode” interface, as is done with Chaperone,) then:
The user gets immediate feedback that the phone is turned off or out of coverage.
The Website re-displays the “Help Me Find My Phone” options.
4.7Ring Phone via Website (Pri: Hi)
The Owner may use the LPF to ring the phone at maximum volume without activating the service (i.e. putting phone into “Lost” mode.)
Owner navigates to and logs in to the LPF Website.
Owner activates the LPF service as described in an earlier use case.
User selects “Ring My Phone”.
LPF Server sends a “Ring” message to the LPF Handset App.
If the LPF Server successfully contacts and activates the LPF Handset App, then:
The Website displays a progress indication stating that the phone is turned on and being rung.
If the LPF Server detects that the phone is turned off or out-of-coverage (by using the SMSC “transaction mode” interface, as is done with Chaperone,) then the user gets immediate feedback that the phone is turned off or out of coverage.
The Website re-displays the “Help Me Find My Phone” options (without hiding or losing the map.) At this point, the “Lock and Locate My Phone” option is grayed out, and the “Ring My Phone”, “Locate My Phone”, and other options are enabled as appropriate.
4.8Erase Personal Data via Website (Pri: Med)
The Owner may use the LPF Website to erase all personal data on the phone. This may require that the data was successfully backed up when the LPF service was activated.
Owner navigates to and logs in to the LPF Website.
Owner activates the LPF service as described in an earlier use case.
User selects “Erase My Personal Data”.
LPF Server sends an “Erase Data” message to the LPF Handset App.
If the LPF Server successfully contacts and activates the LPF Handset App, then:
The display indicates that the erase process is beginning.
If the LPF Server detects that the phone is turned off or out-of-coverage (by using the SMSC “transaction mode” interface, as is done with Chaperone,) then the Owner gets immediate feedback that the phone is turned off or out of coverage, and that the erase operation will be executed when the phone is next turned on.
The LPF Website confirms that the erase operation has completed.
The Website re-displays the “Help Me Find My Phone” options (without hiding or losing the map.) At this point, the “Lock and Locate My Phone” and “Erase my personal data” options are grayed out, and the “Ring My Phone”, “Locate My Phone”, and other options are enabled as appropriate.