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§1 Main, §3 profitable, §3 to increase, §3 to underline, §4 to debate

  1. Find the definitions of these words and phrases in the text.

  1. somebody that follows so as to further an end or increase effectiveness

  2. likely or expected to happen

  3. to stress, single out as important

  4. intending or having the power to induce action or belief

  5. forming a complete or balanced whole

  1. Look for details in the text and choose the proper option.

  1. The primary duties of sales representatives are …… .

  1. to get the higher profit from the sales

          1. to interest the buyers in the product and to address customer’s questions and concerns

          2. to handle the administrative studies

  1. The job titles of sales representatives are the following……. .

    1. sales representatives and self-employees

    2. sales representatives and independent workers

    3. sales representatives and manufacturer’s agents

  2. Manufacturers’ agents or manufacturer’s representatives …… .

    1. are selling products made by the same manufacturer

    2. might sell several complementary goods made by different manufacturers

    3. might sell their own-made products

  3. Obtaining new accounts is the main part of the job of ……. .

    1. sales representatives

    2. top managers

    3. technical expert

  4. The follow-up visits to the customer are …… .

    1. always planned beforehand and made by sales representatives accurately

    2. inadequate

    3. sometimes made in order to install the equipment and check whether everything works properly

  1. Which of the three is the key message of the text?

  1. Sales representatives form an important part of the manufacturers’ success.

  2. The primary and additional duties of sales representatives.

  3. The process of sales.

Vocabulary Focus

  1. Fill in the table with the missing derivatives from the text.

Nouns

Verbs

Adjectives

representative

merchandise

complementary

retail

quality

approach

persuasive

display

accounting

announce

  1. Match the halves of the phrases.

1. to reduce

a) with prospective buyers

2. to be employed by

b) costs

3. to visit

c) unique qualities

4. to emphasize

d) company's product

5. to introduce

e) expense account reports

6. to fill

f) a manufacturer

7. to arrange

g) from other clients

8. to make a persuasive

h) promotional programs

9. to follow leads

i) follow-up visits

10. to make

j) sales pitch

XI.Paraphrase the following phrases in italics using the expressions from ex. X.

  1. The manager visited the customer once again after the product had been sold.

  2. The company always makes stress on its advantages.

  3. Paul works for a successful international company.

  4. We hold a meeting with our key customers every 2 months.

  5. The company made a presentation of its new product several weeks ago.

A springboard for discussion

  1. In what areas is the help of sales representatives mostly used?

  2. In your opinion, can the computers (Internet) replace human sales representatives in trade in the future?

  3. Do you see any differences between sales representative’s work and the process of net marketing?

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