Добавил:
Upload Опубликованный материал нарушает ваши авторские права? Сообщите нам.
Вуз: Предмет: Файл:
яз.внешнеторг.деятельности.doc
Скачиваний:
5
Добавлен:
22.09.2019
Размер:
267.78 Кб
Скачать

Answer the questions:

  1. Who is taking part in this conversation?

  2. Who did Mr. Johnston talk to?

  3. What did he see at the factory?

  4. What was his impression?

  5. What gives firms the edge over the competition?

  6. How can you characterise PX5 model?

  7. What documentation did Mr. Evans promise to give?

  8. What can you say about their price lists?

  9. Why was Mr. Evans interested in Mr. Johnston’s sales catalogues?

  10. Do you think it could be the start of a long association between their firms?

PART 2

Dialogue 2

After lunch, Jack Evans, Sales Manager of Textafabrik, continues his discussion with his American visitor, Mr. Johnston.

evans When we set up this visit, Mr. Johnston, I forgot to ask you how you heard about us. Did you see our goods on display at the New York exhibition?

johnston No, it was nothing like that, actually. I saw one of your machines in action when I was on a business trip to Eastern Europe.

evans Really?

johnston Yes. I was visiting a factory in Bulgaria. They were using some of your stitching machines. The Director praised them to the skies. So, I asked him who the manufacturer was.

evans Ah, it was like that, was it? We do a lot of business in Eastern Europe. One of our sales techniques there is to get a machine installed in a factory, then invite other people to see it working.

johnston The machines I saw were operating very efficiently, even though they were over ten years old.

evans That's because we offer a good after-sales service. It's important to keep machines running once they've been installed.

johnston That's true.

evans We always promise to get spare parts to customers as fast as possible. Sometimes we move heaven and earth to do it.

johnston I like to hear that. So often suppliers(поставщик) just don’t want to know as soon as one of their machines breaks down.

evans It's not the way we run our business. When we sell a machine, we offer a complete package: a high-quality product, competitive price, two-year guarantee, reliable after-sales service ... and, of course, a good service manual — one that the customer can understand easily.

johnston I'm impressed by your approach to business. You know, we might be able to do a deal while I’m here.

evans Ah, that sounds interesting.

johnston It's possible I’ll place an order for your PX5 model.

evans Good.

johnston If I did, could you despatch, say, four or five immediately.

evans Yes. We've got plenty in stock at the moment. No problem.

johnston I'd like to call my office first. I’ll talk to some of my col­leagues. Sound them out a little. If they agree, we could discuss the deal tomorrow, perhaps.

evans That'd suit me fine. There's no rush.

johnston Great. Before I go back to my hotel, could I ask you for a small favour?

evans Go ahead.

johnston I was wondering, would it be possible to talk to your Design Manager, or someone from that department? I'm very interested in design. When I started out in this business ... many years ago …