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Answer the questions:

  1. What is Paula’s position in the company?

  2. What problem is she discussing with her assistant?

  3. Why is Mercury Computers LTD interested in doing business with Mr. Carrera?

  4. How large are the orders going to be?

  5. How will Mr. Carrera deliver the goods?

  6. What kind of policy are they going to take out? Explain their choice.

  7. What risks are mentioned in the policy?

  8. What is the procedure of taking out the policy?

  9. When are the consignments insured?

  10. How is the record of each insured shipment provided?

PART 2

Dialogue 2

An Italian importer, Mr. Mazzi, telephones Miss Scott, manager of a British firm supplying typewriters.

SCOTT Hello?

MAZZI Hello. This is Mazzi here. Gennari Import Agency. I'm calling about, the consignment of typewriters you've just sent us.

SCOTT Before you go any further, Mr Mazzi, could you tell me the order number, please?

MAZZI Oh, I'm sorry. It's PT two-six-o (260).

SCOTT Thank you. I'll just note that down. Now then, what's the problem?

MAZZI I'm afraid there's been a great deal of damage to the goods. I'd say the consignment is a complete write-off. We can’t salvage anything.

SCOTT Really? What on earth happened?

MAZZI We're not absolutely sure. When we received it, the case was badly crushed. All the machines were damaged beyond repair,

SCOTT Mm, sounds as if something heavy fell on it. Another con­signment probably. You'd better get the surveyor to inspect the case right away.

MAZZI I've already done that. It didn't take him long to carry out his investigation. The machines were in a terrible state — bits and pieces everywhere.

SCOTT That's bad. Would you mind sending the surveyor's report to me personally, please? You could forward it with your claim. I’ll take the matter up with our insurers.

mazzi It's going to be a pretty big claim, you know. Well over ...

SCOTT I realise that, and I assure you we'll try to speed things up for you at this end. You must be compensated without delay.

mazzi Thanks. That's very good of you. But we still need replace­ment machines. We can't keep our customers waiting.

scott No, of course not. We'll despatch another ten machines to you by the end of this week. I'll telex you as soon as we have shipping details.

mazzi Fine. Let's hope this consignment is handled more carefully.

scott It had better be, or else I’ll start sending our goods by air —

even if it does cost a lot more.

mazzi Oh, I'm sure it won't come to that. Let's keep our fingers crossed and hope for the best.

scott Well, sorry for all the trouble. Goodbye, Mr. Mazzi.

mazzi Ciao.

Answer the questions:

  1. What is Miss Scott’s occupation?

  2. What is she discussing on the phone?

  3. What happened to the consignment of typewriters?

  4. How were the goods damaged?

  5. Why was it necessary to get the surveyor?

  6. What did the investigation of the surveyor show?

  7. Why was it necessary to send the surveyor’s report to Miss Scott?

  8. How will the compensation be provided?

  9. Why will another ten machines be despatched to Mr. Mazzi? What are they called?

  10. Why is Miss Scott thinking of sending the goods by air?