- •Customer Service level
- •I. Vocabulary Work
- •1. To check or build up your vocabulary on this subject, look at the words and word combinations listed on this page.
- •2A. Look at the pictures of warehouse equipment. Match the pictures (a-f) with the words (1-6).
- •2B. Choose from the words in the box and write the numbers in the correct place. The first has been done for you.
- •9. Several English words are often formed from the same root. Make new words from the root words below to complete the sentences.
- •10. A) From the sentences given below form interrogative sentences;
- •11. A) Read and translate the following text. While reading, write out the numbers you’ll come across.
- •12. Numbers
- •15. Just for fun.
- •16. Now see how quickly you can find the answer to this rather long sum. The answer is at the back of the book. (Key section)
- •17. Now think about the number 2. Read the text. How much of the language would change if Daniel found himself a third girlfriend?
- •18. Study the following phraseological units and their translation.
- •II. Reading Comprehension
- •1. Read and translate the following text. Use a dictionary if necessary. Read the text very carefully so that to grasp both the main idea and the details added.
- •III. Comprehension and Word study
- •6. Fill in the gaps with a suitable derivative from the word given in brackets.
- •8. A) Translate the following words.
- •11. Give a customer a quotation by email based on the following details.
- •15. Put the processes described in the presentation about crp in the correct order.
- •IV. Speaking Practice
- •Just for fun
- •Supplementary unit 1 Using the supply chain to increase sales
- •Vocabulary
- •2. Use the words and phrases in the box to complete the sentences.
- •5. We often use the passive form of the verb to describe a process.
- •Supplementary unit 2 The importance of good supplier relationships
- •Vocabulary
- •8. Complete these sentences using verbs from the box in the correct form.
- •9. Find two more phrases in this extract from the article which are used to make comparisons.
Vocabulary
1. Match these words and phrases from the article (1-10) with their meanings (a-j).
1. |
controversy |
|
a) |
relationships between companies who work together |
2. |
transition |
|
b) |
faults or imperfections |
3. |
continuity |
|
c) |
happening at exactly the right time |
4. |
consistency |
|
d) |
strong belief and willingness to do something |
5. |
timeliness |
|
e) |
continuing over time without interrupts or problems |
6. |
knock-on delays |
|
f) |
always being of the same standard |
7. |
defects |
|
g) |
a strong disagreement |
8. |
subsidiary |
|
h) |
a change from one situation to another |
9. |
partnerships |
|
i) |
a company owned by a larger company |
10. |
commitment |
|
j) |
when a delay causes several other delays, one after the other |
2. Find words or phrases in the article with a similar meaning.
1. |
whole (paragraph B) |
2. |
are connected with (paragraph C) |
3. |
very important (paragraph C) |
4. |
extensive (paragraph D) |
5. |
react (paragraph D) |
6. |
obtain (paragraph E) |
7. |
owned completely (paragraph F) |
8. |
honest and not secretive (paragraph G) |
9. |
work (paragraph G) |
3. Find two expressions in Exercise 1 that are used to talk about timing.
4. Find three other expressions in paragraphs D and E of the article that refer to timing.
5. Think of at least two other words or phrases you can use to describe a delivery that was late.
6. Use words and phrases from Exercise B to complete this description.
Because our main supplier failed to deliver o………t………1, there were serious k………-o………d………2 at each stage of the manufacturing process. The result was that the new Rimo X9 was l………t………m………3. In company like ours, t………4 is of critical importance, so we must take action. Unless they can guarantee more t………5 deliveries in future, we will need to find an alternative supplier.
7. Match the adjectives (1-8) with the nouns (a-h) to make expressions from the article.
1. |
serious |
a) |
subsidiary |
2. |
strong |
b) |
delays |
3. |
entire |
c) |
relationships / partnerships |
4. |
widespread |
d) |
quality |
5. |
short / knock-on |
e) |
business |
6. |
critical / good-quality |
f) |
use |
7. |
high |
g) |
risks |
8. |
wholly owned |
h) |
components |