- •Customer Service level
- •I. Vocabulary Work
- •1. To check or build up your vocabulary on this subject, look at the words and word combinations listed on this page.
- •2A. Look at the pictures of warehouse equipment. Match the pictures (a-f) with the words (1-6).
- •2B. Choose from the words in the box and write the numbers in the correct place. The first has been done for you.
- •9. Several English words are often formed from the same root. Make new words from the root words below to complete the sentences.
- •10. A) From the sentences given below form interrogative sentences;
- •11. A) Read and translate the following text. While reading, write out the numbers you’ll come across.
- •12. Numbers
- •15. Just for fun.
- •16. Now see how quickly you can find the answer to this rather long sum. The answer is at the back of the book. (Key section)
- •17. Now think about the number 2. Read the text. How much of the language would change if Daniel found himself a third girlfriend?
- •18. Study the following phraseological units and their translation.
- •II. Reading Comprehension
- •1. Read and translate the following text. Use a dictionary if necessary. Read the text very carefully so that to grasp both the main idea and the details added.
- •III. Comprehension and Word study
- •6. Fill in the gaps with a suitable derivative from the word given in brackets.
- •8. A) Translate the following words.
- •11. Give a customer a quotation by email based on the following details.
- •15. Put the processes described in the presentation about crp in the correct order.
- •IV. Speaking Practice
- •Just for fun
- •Supplementary unit 1 Using the supply chain to increase sales
- •Vocabulary
- •2. Use the words and phrases in the box to complete the sentences.
- •5. We often use the passive form of the verb to describe a process.
- •Supplementary unit 2 The importance of good supplier relationships
- •Vocabulary
- •8. Complete these sentences using verbs from the box in the correct form.
- •9. Find two more phrases in this extract from the article which are used to make comparisons.
Vocabulary
1. Find words or phrases in the article which fit these meanings.
1. |
something that gives a company an advantage over others (paragraph A) |
2. |
fight against (paragraph A) |
3. |
extremely valuable and rate, which a lot of people want (paragraph A) |
4. |
in the leading position (paragraph B) |
5. |
rapidly increasing (paragraph B) |
6. |
the way goods are arranged in a store so they are easily seen by customers (paragraph D) |
7. |
a test done on a small scale to see how something works (paragraph E) |
8. |
information about sales, which is current or in real time (paragraph F) |
9. |
replacement of what has been used or sold (paragraph F) |
10. |
put together in a certain way (paragraph F) |
2. Use the words and phrases in the box to complete the sentences.
cost control |
freight costs |
growth targets |
inventory |
replenishment deliveries |
road congestion |
sales data |
vendors |
working capital |
1. |
To keep costs down, it is important for retailers to keep their __________ levels as low as possible. |
2. |
If retailers carry too much stock, they will use a lot of their __________ __________ . |
3. |
A more cost-effective way to operate is to schedule _________ _________ on a just-in-time basis. |
4. |
If suppliers have live access to a customer’s __________ __________ , they can prepare deliveries specially for each store. |
5. |
Suppliers are also known as __________ . |
6. |
Delivering goods by truck now takes longer in many countries due to increased __________ __________ . |
7. |
With rising oil prices, __________ __________ are also going up. |
8. |
A traditional aim of supply-chain managers is __________ __________ , keeping costs down. |
9. |
P&G is using its supply chain to meet sales __________ __________ . |
3. Complete the chart.
noun |
verb |
noun |
verb |
shipment |
__________ 1 |
investment |
__________ 6 |
distribution |
__________ 2 |
replenishment |
__________ 7 |
growth |
__________ 3 |
storage |
__________ 8 |
improvement |
__________ 4 |
competition |
__________ 9 |
delivery |
__________ 5 |
manufacturer |
__________ 10 |
4. Choose the best explanation for each phrase from the article.
1. |
‘ … capacity issues’. (line 14) |
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a) |
problems about the company’s expertise |
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b) |
problems about production volumes |
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2. |
‘ … input costs’. (line 21) |
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a) |
costs of materials purchased by a company |
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b) |
costs of manpower employed by a company |
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3. |
‘ … top-line sales growth’. (line 23) |
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a) |
increased sales turnover |
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b) |
better sales of the most profitable products |
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4. |
‘ … a growth engine for the company … ’ (lines 23-24) |
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a) |
something that will make the company bigger |
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b) |
something that will help the company increase sales |
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5. |
‘ … bottom-line performance’. (line 27) |
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a) |
better sales of poor performing products |
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b) |
better profitability |
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6. |
‘ … sharper pricing … ’ (line 36) |
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a) |
more competitive prices |
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b) |
more risky prices |