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4 Fill in the gaps in the letter using both of the verbs in brackets.

Dear Sir,

I am writing to complain about the service I received in your hotel at the weekend. I arrived at your hotel at lunchtime on Friday and your receptionist 1 told me to take (tell/me/take) a seat while she dealt with some other customers. I 2 _______ (not feel like/wait) after a long journey but I sat down anyway. However, after your receptionist 3 _______ (finish/talk) to the other customers she walked away and left no one behind the desk. After about ten minutes, I rang the bell, but still no one came. I 4 _______ (try/find) someone else to help me, and when I 5 _______ (fail/do) this I went behind the desk and called through the door. The receptionist was sitting in the back room at the computer. When she 6 ________ (see/me/stand) in the doorway, she apologized and said she 7 _______ (need/send) an urgent email and 8 ________ (carry on/look) at her screen.

If this had been the only poor service I received during my stay, I would not 9 _______ (bother/write) this letter. However, later that evening, in the dining room, I had another bad experience. Your menu only had one vegetarian dish, so I ordered this. Imagine my horror when I 10 _______ (start/eat) and discovered meat in the dish. I 11 ________ (consider/leave) immediately, but instead I explained the situation to the waiter. I 12 ________ (expect/him/get) me another vegetarian meal, but instead he simply shrugged his shoulders, removed the plate and walked away.

I 13 _________ (hope/receive) a full apology from you for this poor service and some recompense for the unpleasant time I experienced whilst staying in your hotel. I 14 _________ (advise/you/give) your staff some customer care training in the immediate future.

Yours faithfully,

Geraint Rees

Unit 12 numerical data in tables and graphs

1. Practice the pronunciation of the words:

Practicable, continuous, occurrence, vertically, horizontally, inter-quartile, axis, alter, measure, strength, straight, doubt

2. Memorize the following words and word combinations. Use them in the sentences. Pay attention to the prepositions.

to overcome

to join

to alter

in response to

straight

no doubt

3. Read and translate the following sentences:

1. Eventually she managed to overcome her shyness in class. Twenty thousand demonstrators sang "We shall overcome" as they marched through Washington today. 2. Join the two pieces together using strong glue. The island is joined to the mainland by a road bridge. If you join (up) the dots on the paper, you'll get a picture. 3. We've had to alter some of our plans. Although long-distance phone calls are going up, the charge for local calls will not alter. Giving up our car has radically altered our lifestyle. 4. Responses to our advertisement have been disappointing. Her proposals met with an enthusiastic response. I looked in her face for some response, but she just stared at me blankly. Management has granted a 10% pay rise in response to union pressure. 5. Can't you see it? - It’s straight ahead (of you)! The dog seemed to be coming straight at/for me. Go straight along this road and turn left at the traffic lights. 6. We will, no doubt, discuss these issues again at the next meeting. No doubt you'll want to unpack and have a rest before dinner.