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3. Listen to the people who are going out to eat. Write numbers in the box on the right to show in which order the events take place on the tape.

4. Answer the questions below.

1) Had Carol been waiting long for a meal?

2) Was the restaurant full when they came?

3) What day was it?

4) Did the visitors like the service?

5) What surprised the man in the bill?

5. Listen to the dialogues again and choose the correct continuation of the sentences.

1. The man noticed that there was

a) a room at the back;

b) more room at the back.

2. The visitors were looking for

a) a table for two;

b) table 42.

3. They got one table

a) right at the back of the kitchen;

b) right at the back near the kitchen.

4. Carol ordered

a) the avocado prawn and the trout and some vegetables to start with;

b) the avocado prawn to start with

6. Here is the second part of the conversation. Listen to the recording and put down the missing words and the pronouns.

The man: I’m sorry, Carol, I should have ____ before I ____you.

Carol: Don’t ___. What would you ___?

The man: Yes. What d’you___?

Carol: Erm, let’s see, erm, I think I’ll ___ the avocado prawn to ___ with.

The man: Jolly good. And to ____?

Carol: I’m not sure. What are you ___?

The man: Some mineral water?

Carol: Yes, OK. And how about orange juice?

The man: Good idea. Right, let’s ___, shall we?

7. Make up your own conversation using the vocabulary of the recording. What's on the menu

Here are some words and word combinations that you will hear in the recording. Make sure you know them.

available—свободный, незанятый

stone cold—совершенно холодный

short-staffed—недоукомплектованный (о штате работников)

burnt underneath—подгорелый снизу

overcharge smb — обсчитать кого-либо

I. Listening and comprehension tasks

1.1. Listen to the people complaining about the service at a restaurant and answer the questions that follow.

1. Who are the people making complaints?

  1. a daughter and a father;

  1. husband and wife;

  1. two strangers.

2.Who are they making complaints to?

  1. the owner;

  1. the waiter;

  1. the manager.

3.Who is going to check the bill?

  1. the owner;

  1. the waiter;

  1. the manager.

4. What service charge will be paid?

  1. none at all;

  1. 4 pounds;

  1. 40 pounds.

1.2. Choose the complaints from the dialogue.

soup not hot enough/too hot

steak undercooked/overcooked/tough/raw/soggy

wrong course/wrong dessert only

one fish course/only one dessert

no bill brought/overcharged

II. Language focus and auditory memory check

2.1. Fill in the prepositions or postpositions as in the dialogue.

l. Calm !

  1. We're a bit short-staffed present.

  1. Um, mainly illness.

  1. I'll pass your complaints the people concerned.

5.1 don't feel satisfied it.

6. Can you check the bill again, please.

2.2. Give the English equivalents used in the recording for the following Russian sentences.

1. Что-то случилось? 2. Мне очень жаль! 3. Я посмотрю, свободен ли менеджер. 4. Это не оправдание. 5. Невероятно! 6. Очень сожалею об этом. 7. Нас обсчитали! 8. Я очень извиняюсь. 9. Нам совсем не понравилась еда.

III. Follow up activity

When did you have a meal at a cafe or a restaurant last? Did you like the service? Have you ever made complaints at any eating place? How would you behave if you were a manager and a visitor complained to you about the service or /and the food? (Act out the situation).