Етап ііі

Вправа 1

1. Б	6. Г	11. Б	16. Б
2. А	7. А	12. А	17. Г
3. А	8. А	13. В	18. А
4. Г	9. Г	14. Г	19. A
5. В	10. Б	15. В	20. Б

Вправа 2

1. А	5. Е	9. Н	13. Д
2. О	6. М	10. І	14. И
3. Л	7. З	11. В	15. Б
4. Г	8. К	12. Ж	16. Є

Вправа 5

1. Chinese people would find this very offensive (образливий). They consider Taiwan to be a part of China, not a separate country.

2. This would be the right thing to do. In most Muslim cultures (and the Malays are Muslims) you should not handle food with the left hand, as it is considered unclean.

3. A Japanese businessman who said this would actually mean ‘No, it is not possible’’, or ‘No, I don’t want to’. Sometimes this phrase is used because they consider it rude (грубий) to refuse a request directly.

4. This would be perfectly acceptable (прийнятний). At most informal social occasions, it is normal to arrive a little late (but not too late). It would be wrong to arrive too early.

5. Your Saudi hosts would appreciate an attempt at speaking Arabic, even if you could only speak a few words such as “Good morning’.

6. This would be the right thing to do. In many Arab countries, it would be considered rude to start talking about business immediately.

Вправа 6

1) 3

2) 1; 2; 3; 7; 9.

2.2. Методичні рекомендації до роботи над темами 10, 13

Мета роботи над темою 10: засвоїти лексичні одиниці, необхідні для розуміння й надання інформації щодо сутності управління людськими ресурсами і таких функціональних обов’язків менеджера з персоналу, як планування, набір та відбір працівників.

Мета роботи над темою 13: оволодіти комунікативними компетенціями, які забезпечують адекватну мовленнєву поведінку в ситуаціях, пов’язаних з розумінням і наданням інформації відносно сутності управління людськими ресурсами і таких функціональних обов’язків менеджера з персоналу, як планування, набір та відбір працівників.

Роботу над темами 10 і 13 слід здійснювати паралельно, виконуючи всі завдання, надані в методичних рекомендаціях. Контрольні вправи необхідно виконувати в спеціальному зошиті. Загальна сума балів за контрольні вправи - 60.

План роботи над темами 10, 13

1. Сутність управління людськими ресурсами.

2. Планування людських ресурсів.

3. Набір працівників.

4. Відбір працівників.

Методичні рекомендації до роботи над темами 10, 13

1. Щоб оволодіти лексичними одиницями, необхідними для розуміння й надання інформації про сутність управління людськими ресурсами, виконайте вправи 1, 2.

Exercise 1. Match up the following English words to their Ukrainian equivalents. Use your dictionary if necessary. (Оцінюється в 2 бали)

	to forecast to develop skill to recruit to select concerned with	to bring appropriate performance appraisal to evaluate accomplishment		to reward compliance with reason sound to ensure to meet	need to design to implement workforce competitive
а) винагороджувати б) виконувати в) доброякісний г) забезпечувати д) набирати е) конкуруючий є) уміння, майстерність ж) відповідність (чомусь) з) прогнозувати и) вибирати, відбирати і) причина ї) потреба к) планувати			л) приводити, доставляти м) задовольняти (щось), відповідати (чомусь) н) виконання о) розвивати(ся) п) працівники, робоча сила р) досягнення с) оцінювати т) оцінка у) придатний ф) що має відношення до (чогось), що займається (чимось)

Exercise 2. Which verbs in A can go with which nouns in B?

E.g. to forecast the number of employees

A

to forecast to develop to recruit to carry out to evaluate to reward to meet to implement

B

best employees HR programs work accomplishments the skills the number of employees individuals the work the needs

2. Постарайтесь усно відповісти на запитання, використовуючи фрази:

I think I know … I’ve no idea …

I’m not sure … I don’t know …

• What activities are needed to bring the appropriate workforce into the company?

• Why is it important to find employees that have the appropriate skills?

3. Прочитайте швидко (за 2-3 хвилини) текст 1, намагаючись зрозуміти його якомога точніше й повніше.

Text 1

The nature of human resource management

Nature of human resource management (HRM) includes activities that first forecast the number and type of employees an organization will need, then find, and develop employees with necessary skills.

For example, human resource planning, recruiting, and selecting are programs concerned with bringing the appropriate individuals into the organization. Orientation and training programs develop the skills required by employees to carry out the work of the company. Performance appraisal evaluates work accomplishments, while compensation can reward those who perform at high levels.

Compliance with the law is also important, but such compliance is not the major reason for developing sound human resource programs. The primary reason is to ensure a sufficient number of employees who have the appropriate skills to meet the organization’s needs.

If these HR programs are appropriately designed and implemented, the organization will have an efficient workforce that serves as a primary strength in competitive markets.

4. Для перевірки правильності розуміння прочитаного тексту виконайте вправу 3.

Exercise 3. Are the following statements true or false? Correct the false ones. (Оцінюється в 3 бали)

1. One of the functions of human resource management is to predict the organization’s future demand for staff.

2. Selecting programs involve developing the proficiency necessary for doing the work of the company.

3. Performance assessment is the judgement about how an employee is working.

4. The main goal of working out a good human resource program is to comply with the law.

5. The company’s effective employees act as a key force in competitive markets.

5. Прочитайте текст 1 ще раз, потім виконайте вправу 4.

Exercise 4. Find words in the text that mean the same as the following.

a. actions	g. institution	n. employment	u. demand
b. cause	h. involves	o. assesses	v. put into practice
c. requirements	i. planned	p. functioning	w. proficiency
d. main	j. effective	q. do	x. assessment
e. achievements	k. proper	r. administration	y. high-class
f. staff (three words)	l. improve	s. choosing	z. involved in
	m. predict	t. instruction

6. Щоб оволодіти лексичними одиницями, необхідними для розуміння інформації щодо важливості управління людськими ресурсами, виконайте вправу 5.

Exercise 5. Match up each of the words and phrases in A to its synonym or an explanation for it in B. Use your dictionary if necessary. (Оцінюється в 3 бали)

A B

organization	to make a choice
work-related	qualified
to make a decision	a company that sells the same goods or services as another company
reason
to face	to try to be more successful
competitor	to take action to do smth
costs	to influence
to compete	connected with work
skilled	personnel
to deal with	to provide what is necessary
issue	work that is done to keep sth in good condition
to affect
complex	to meet
to meet the needs	to discover
workforce	existing
to be concerned with	to involve
maintenance	common
to find	problem
general	cause
current	company
to concern	difficult
	to give attention to smth because it is important
	expenses

1.7. Постарайтесь сказати, що з переліченого нижче може бути причинами зростаючої ролі управління людськими ресурсами.

HRM is becoming more and more important to business because...

1. presently, business operations require the use of new technology.

2. companies with relatively high labour costs can compete with companies that have low labour costs only by having skilled employees.

3. it is HRM that deals with finding skilled work force.

4. experienced employees demand high payment for their work.

5. human resource managers take care of training qualified employees.

6. many companies have to make laws affecting employment decisions.

7. laws relating to employment are too difficult to understand.

8. HRM can arrange that an organization keeps to existing laws that have to do with employment decisions.

8. Прочитайте текст 2, потім дайте усні відповіді на запитання, представлені у вправі 6.

Text 2

The importance of human resource management

Organizations use HRM programs to make work-related decision about employees. These decisions have become increasingly important to companies in recent years for several reasons, the most important of which is that industries have become more and more competitive, and many face foreign competitors that have low labor costs. Companies with relatively high labor costs can compete by having well-skilled employees who are rewarded for high performance. HRM deals with these issues.

Another important reason for the increased importance of HRM is that a number of laws affecting employment decisions have been introduced in the last 30 years. Many of these laws are very complex in their interpretation and implementation. HR specialists are concerned with how an organization can both comply with these laws and meet its needs for an effective work force.

A third reason concerns the increasing use of new technology in business operations. Such technology, of course, requires operators who are skilled in its use, maintenance, and repair. The task of finding these skills in the general work force and developing these in current employees falls primarily to human resource managers.

Exercise 6. Аnswer the questions.

1. What are HRM programs aimed at?

2. What is the key reason for the ever-increasing role of employment decisions?

3. What is special about foreign competitors?

4. How can companies with rather high labour costs compete?

5. Why do human resource managers have to give special attention to laws involved in making employment decisions?

6. What kind of employees is required by the use of new technology in business operations?

7. How is HRM connected with the introduction of new technology into business operations?

8. Скажіть, які дії відповідають функціональним обов’язкам менеджера з людських ресурсів, а які – ні.

If I were a human resource manager...

1. ... I would be responsible for lowering labour costs.

2. ... I would have to make laws affecting employment decisions.

3. ... I would make every effort to meet the needs of the organization for an effective work force.

4. ... I would fire unqualified employees.

5. ... I would try to find skilled employees in the general work force.

6. ... I would be in charge of developing skills in current employees.

8. Прочитайте швидко (за 3-4 хвилини) текст 3, намагаючись зрозуміти його якомога точніше й повніше. Придумайте доречний заголовок тексту, потім виконайте вправи 7, 8.

TEXT 3

A basic activity of HR managers is collecting information to use in making job-related decisions about individuals. Most HR programs use some combination of three types of information: job characteristics, worker qualifications, and job performance.

Job analysis is the systematic process of gathering information about important work-related aspects of a job. It identifies the first of two types of information, which includes the tasks that make up the job; the worker knowledge, skills, and abilities (KSAs) needed on the job; the information, equipment, and materials used; and the working conditions.

Table 1 provides some example task statements and KSAs that are appropriate for the position of regional sales manager.

Performance appraisal, discussed in a later section, is the process of collecting the third type of information, job performance of individual employees.

Table 1

A partial list of tasks and KSAs for the position of regional sales manager

Job Tasks

Use data from last year’s sales, the present state of the economy, and the number of competitors in the region to develop a sales forecast for each product item for the next six months. Interview applicants for sales positions and, together with the district sales manager, decide which applicants to select. Use training and experience forms, ability tests, and performance tests. Develop promotion and sales campaigns using data from the sales forecast, recent sales, company-sponsored market surveys, and competitors’ promotion and sales practices.

Knowledge, Skills, and Abilities Needed

Knowledge of algebra Ability to use situational interviewing for selection of sales staff Ability to design a promotion campaign for each product for a six-month time period Skill in use of personal computer for word processing and development of mathematical tables for sales forecasting

Exercise 7. Аnswer the questions. (Оцінюється в 2 бали)

1. What information must be collected to have full characteristics of job?

2. What does the abbreviation KSAs mean?

3. What must a good sales manager be proficient in?

4. What must a regional sales manager do to work out a sales forecast for each product item?

5. What does a regional sales manager need a sales forecast for?

6. In what way does a regional sales manager select applicants for sales positions?

Exercise 8. You are going to be interviewed for the position of HR manager. To be well prepared, you need to make a table showing duties and KSAs that are required for this job.

1. Прочитайте текст 4, намагаючись зрозуміти його якомога точніше й повніше. Придумайте доречний заголовок тексту, потім виконайте вправу 9.

TEXT 4

Human resource planning involves forecasting the organization’s future demand for employees, forecasting the future supply of employees within the organization, and designing programs to correct the discrepancy between the two. It serves the same purpose for human resource management as strategic planning does for other management activities. The purpose of human resource planning is to ensure that, in the future, the firm has enough employees with the appropriate skills so that it can accomplish its long-term goals.

The starting point of human resource planning is the organization’s strategic plans and goals. Let’s use a hypothetical example. Hubert Spotswood presently owns a successful jewellery store. Hubert has read that, because of the cost of building new homes, economic forecasters are predicting that individuals will choose to remodel their existing homes rather than buy new ones. He has therefore decided that in six years he wishes to be the largest jewellery and tool marketer in the area. His strategic plan is to open a large discount store, Jewels & Tools, which will carry watches and other jewellery as well as tools for household repair and maintenance. In addition, he wishes to have three upscale boutiques for each of the two product groups, to be called Pretty Things and Puttering Things.

He knows that implementing these plans will necessitate more employees with different skills than those he presently employs. Hubert does not have the time to handle all the details of the strategic plan, so he has hired Diana Taylor as a human resource manager. Diana, because she did well in her management courses, knows that she must start by drawing up a human resource plan that will be implemented over the next six years.

Exercise 9. Аnswer the questions. (Оцінюється в 2 бали)

1. What is human resource planning?

2. Why is it important to predict the organization’s future demand for and supply of employees?

3. Why has Hubert Spotswood decided to reform his business?

4. What kind of business reorganization is Hubert Spotswood planning?

5. Why has he employed Diana Taylor?

6. Imagine that you are a HR manager. What information would you need before drawing up a human resource plan?

2.2. Прочитайте текст 4 ще раз, потім виконайте вправу 10.

Exercise 10. Find and write down a word or words in the text that mean the same as the following definitions. They are in the same order as they appear in the text. (Оцінюється в 3 бали)

making a statement about what is likely to happen, usually relating to the weather, business, or the economy	the amount of a product or service that people want, or the fact that they want it	quantity of something that is available to use
deciding how something will be made, including the way it will work, and often making drawings of it	a difference between things that should be the same	the aim that someone wants to achieve
g. to make certain that something happens or is done	h. to succeed in doing something	i. to legally have something, especially because you have bought it
someone whose job is to make a statement about what is likely to happen	to decide to do something	to change the structure or appearance of something
m. a person or company that buys and sells a particular product	n. a reduction in the price of something	o. to have goods for sale
p. work that is done to fix something that is broken or damaged	q. work that is done to keep something repaired and in good condition	r. the quality of services or goods that are designed for people who have a lot of money
doing something in a slow and enjoyable way	making something start to work and be used	u. to make something necessary
v. to pay someone to work for you (two words)	w. to take action to deal with a difficult situation	preparing and writing something such as a document or plan

2.3. Щоб оволодіти лексичними одиницями, необхідними для розуміння й надання інформації про планування попиту на людські ресурси, виконайте вправи 11, 12, 13.

Exercise 11. Write the following words in the correct column. (Оцінюється в 3 бали)

specific quantitative qualitative productivity index regression analysis ratio unit output population area competitor strength community enrol expert (2) planner different from assume occur continue produce (2) happen start up weaken accurate move to environment agenda decision-making step (2) member fashion (2) turn (2) viewing purpose clarification evaluation ballot (2) silently priority order (2) ranking adopt decision participant series carefully design (2) independently anonymously location original (2) respondent position (2) repeat

Nouns (37)	Verbs (18)	Adjectives (8)	Adverbs (4)
		specific

Exercise 12. Which verbs in A can go with which nouns in B?

E.g. to develop a forecast / forecasts

A

to develop to determine to rank to write down to present to divide to arrange to rely on to account for to reach to consult to complete to compile to correlate to introduce to find out to cause to review to trigger to ask for to engage in to redistribute to restrict to gather to need to hold to identify to provide to use (employ) to record to predict to go through to forecast

B

demand method(s) technique(s) record(s) salesperson(s) amount data number(s) variables sales judgement(s) forecast(s) product(s) expert(s) idea(s) information group exchange meeting discussion communication solution(s) questionnaire(s) survey opinion(s) problem result(s) amendment(s) consensus

Exercise 13. Working in pairs, form as many noun phrases as possible combining a word in A with a word in B.

E.g. accurate method, adopted method, qualitative method, quantitative method, statistical method, etc.

A B

accurate adopted business decision-making designed different economic expert group highest historical hypothetical interpersonal large local meeting open original potential priority productivity quantitative regression secret specific statistical strategic useful written yearly

job method technique index analysis example sales goal strength school data forecast activities products operation judgement group agenda communication process discussion ballot order ranking decision survey opinion meeting solution questionnaire position

4. Ви вже знаєте, що компонентом планування людських ресурсів є прогнозування попиту на працівників. Методи, які використовуються при цьому, можно розділити на дві групи. Постарайтесь усно відповісти на запитання:

• Do you have any idea what these groups are?

• Can you exemplify each of these two groups of methods?

5. Прочитайте швидко (за 3-4 хвилини) текст 5. Чи є в ньому підтвердження ваших припущень? Потім виконайте вправу 14.

TEXT 5

Forecasting Demand for Employees

Forecasting demand for employees involves predicting how many employees the firm will need in specific jobs in the future. There are two types of forecasting methods: quantitative and qualitative.

Quantitative Forecasting Methods. Quantitative methods, as you can probably guess, use statistical techniques. Two of the most often used techniques are the productivity index and regression analysis. The productivity index is the ratio of employees to unit of output. Returning to our hypothetical example, Diana goes through Hubert's records for the last ten years and calculates that each salesperson accounts for $85,000 in yearly sales. If she can find out the amount of sales in the strategic goal, Diana can determine the number of salespersons that will be needed. Regression analysis uses data about a number of variables that are correlated to predict sales and numbers of employees. In this case, Diana uses population of the area, number of competitors, economic strength of the community, and the number of students enrolled in the local building and trade school to determine the number of salespersons needed.

Qualitative Forecasting Methods. Qualitative forecasting methods rely primarily on the judgements of experts. These methods are used when planners cannot gather historical data to develop statistical forecasts or when they think that future business activities will be quite different from those of the past.

Quantitative forecasts usually assume that what has occurred in the past will continue in the future. For example, if one salesperson produced $85,000 in sales for the last five years, then this should happen in the next five. However, if more competitors start up, or the economy weakens significantly, or the firm introduces many different products, these forecasts will not be accurate. In such a case, moving to qualitative methods, planners consult experts in the business operation who have a good idea about the future environment of the business, and who can provide useful judgements. One technique for gathering information from these experts is through the Delphi method. Another is nominal grouping, which divides a large group into smaller ones, and then arranges the exchange of information among the groups.

Nominal Group Technique. This technique involves the use of a highly structured meeting agenda and restricts discussion or interpersonal communication during the decision-making process. The following steps occur in a nominal group:

1. Members meet as a group, but before any discussion takes place, each member independently writes down his or her ideas for possible problem solutions.

2. In round-robin¹ fashion, each member takes a turn presenting a single idea to the group. This continues until everyone’s ideas have been presented and recorded. No discussion of the ideas occurs until all ideas have been recorded for general viewing.

3. The group then engages in an open discussion of the ideas for the purpose of clarification and evaluation.

4. A secret written ballot is then taken, with each member individually and silently ranking the ideas in priority order. The idea that has the highest aggregate ranking becomes the adopted decision.

Delphi Group Technique. This method employs a written survey to gather expert opinions from a number of people without holding a group meeting. Delphi group participants never meet face to face. In fact, they may be located in different cities and never see each other. The following steps take place in a Delphi group:

1. The problem is identified, and members are asked to write down potential solutions through a series of carefully designed questionnaires.

2. Each member independently and anonymously completes the first questionnaire.

3. Results of the first questionnaire are compiled at a central location and then redistributed to the original respondents.

4. After reviewing the results, members are asked again for their solutions. This process usually triggers new solutions or causes amendments to the original position.

5. Steps 3 and 4 are repeated as often as necessary until a consensus is reached.

Exercise 14. Write down the names of quantitative and qualitative methods that you can remember.

6. Прочитайте текст 5 ще раз, потім виконайте вправу 15.

Exercise 15. Complete the sentences with the appropriate ending, a, b, or c. (Оцінюється в 3 бали)

1. The productivity index is …

1. the indicator of improved production due to skilled employees.

2. a figure that shows the relationship between the output and the number of workers needed to produce it.

3. a number that indicates the dependence of production on workers’ skills.

2. Diana calculates that …

1. the annual sales figure per one salesperson in Hubert's store makes $85,000.

2. each salesperson in Hubert's store earns $85,000 annually.

3. each salesperson in Hubert's store gives an account of sales figures that make $85,000 yearly.

2. To determine the number of salespersons that will be needed, Diana has to …

1. correlate such variables as resident population, competitors, economic state of the people, and the number of students admitted to the local building and trade school.

2. find out the number of correlated variables that are essential for regression analysis.

3. use data about people living in the area, competitors’ strong points, business environment and students enrolled in the local building and trade school.

2. Qualitative forecasting methods can be used when …

1. no previous statistics are available to develop quantitative forecasts.

2. the strategic goal of future business activities is unspecified.

3. the past business activities are likely to continue in the future.

2. Quantitative forecasts may not be accurate if …

1. the company increases the number of employees.

2. the firm increases the output.

3. the business launches a lot of diverse products.

2. Qualitative methods are concerned with …

1. planning of business operations.

2. using information obtained by statistical methods.

3. collecting required data from the specialists.

2. Unlike nominal groups, Delphi group participants …

1. have to rank different ideas.

2. can feel free to speak their opinions with guaranteed anonymity.

3. are not asked to write down their judgements.

7. Постарайтесь висловити усно свою думку щодо переваг і недоліків методу номінальної групи і методу Delphi-групи для прогнозування попиту на працівників.

8. Щоб оволодіти лексичними одиницями, необхідними для розуміння й надання інформації про планування пропозиції людських ресурсів, виконайте вправу 16.

Exercise 16. Using your dictionary, match up words in A to their synonyms in B. (Оцінюється в 3 бали)

A B

forecast	currently
to assess	record
particular	to collect
at present	to leave
to go on	probability
to employ	to continue
note	prediction
to ascertain	to move to
likelihood	to calculate
to proceed to	appropriate
to go away	to use
relocation	position
to compute	external
model	expert
post	to determine
outside	transition
specialist	round
to gather	trend
series	specific
information	simulation
tendency	available
obtainable	data
approximation	estimate
proper	to estimate

9. Перед читанням тексту про прогнозування пропозиції людських ресурсів, спробуйте сказати, на яких двох прогнозах базується таке прогнозування.

10. Прочитайте швидко (за 2-3 хвилини) текст 6. Чи є в ньому підтвердження ваших припущень?

TEXT 6

Forecasting supply of employees

Forecasting the supply of employees involves two predictions. The first estimates how many employees there would be in the organization in specific jobs if the human resource programs currently in place continue. As with forecasting demand, both quantitative and qualitative techniques can be used. The most-used quantitative technique is Markov Modelling, which uses historical records to determine the probabilities, in one year, of employees in a specific job either staying in that job, moving to another job in the company, or leaving the company. These are known as transition probabilities and are calculated for each job. By using these probabilities in computer simulations, planners can determine how many individuals should be in each position at any year in the future.

The second prediction is how many individuals in the external labour market would have the necessary skills for employment in the organization at a specific time in the future. As an example of using a qualitative forecasting technique, Diana Taylor could gather experts in a Delphi situation and collect several rounds of data concerning population trends, education levels of specific age groups, and the demand for employees by other companies. She could then use these data to estimate the number of individuals available in the external labour market. The results from both predictions will provide an estimate of the total supply of individuals with appropriate skills.

11. Прочитайте текст 6 ще раз, потім виконайте вправу 17.

Exercise 17. Are the following statements true or false? Correct the false ones. (Оцінюється в 3 бали)

1. To forecast the supply of employees, one has to calculate transition probabilities for each position.

2. Transition probabilities are likely retirements in one year.

3. We can calculate transition probabilities with the help of Markov Modelling.

4. Qualitative techniques are used for estimating the external labour market.

5. The Delphi method is usually employed for measuring individual skills of those currently employed in the organization.

6. Proper assessments of the external labour market and the transition probabilities make it possible to forecast the total supply of employees.

12. Щоб оволодіти лексичними одиницями, необхідними для розуміння й надання інформації про програми планування людських ресурсів, виконайте вправи 18, 19.

Exercise 18. Match up the following Ukrainian words to their English equivalents. Use your dictionary if necessary. (Оцінюється в 2 бали)

а) порівнювати	и) набирати	р) вихід на пенсію
б) схожий, подібний	і) відбирати	с) старший за віком
в) робити висновок	ї) навчати	т) добровільно
г) поточний	к) винагороджувати	у) змушувати
д) достатній	л) зіткнутися з	ф) завершення
е) розбіжність	м) протилежний	х) допомога у пошуку нової роботи для звільнених
є) зменшувати	н) видатки	ц) звільняти
ж) збільшувати	о) різниця	ч) пошук роботи
з) зростання	п) вистачати

a) voluntarily	sufficient	discrepancy	job search
b) to select	current	to train	to compensate
c) termination	similar	to recruit	difference
d) outplacement	costs	to increase	retirement
e) to reduce	opposite	to force	to face
f) to lay off	to compare	senior
g) growth	to suffice	to conclude

Exercise 19. Complete the charts with the different parts of speech. Translate the obtained pairs of words into your mother language.

E.g. cost / cost – коштувати / ціна, вартість

Verb	Noun
	selection
terminate
	reduction
grow
cost	cost
	comparison
	sufficiency
recruit
	increase
force
	conclusion
	compensation
retire
face
Noun	Adjective
sufficiency
	current
similarity
	opposite
senior
	different

13. Слова і словосполучення у рамці є ключовими в тексті, який вам належить прочитати. Про що цей текст?

to compare forecasts demand supply similar sufficient employees to meet future demands discrepancy to redesign HRM programs

to reduce to increase to employ various programs difference between supply and demand recruitment and selection programs early retirement program termination programs outplacement activities

14. Прочитайте уважно текст 7 і придумайте доречний заголовок. Потім виконайте вправу 20.

TEXT 7

After HR planners have made forecasts of both future demand and supply, the next step is to compare the two forecasts. If they are similar, the planners may conclude that continuing current HRM programs will provide sufficient employees to meet the organization’s future demands. If there is a discrepancy between the two forecasts, then managers must redesign HRM programs either to reduce or increase the supply of employees to meet future demand. In the case of Jewels & Tools, the two forecasts will be different because of the growth that Hubert plans. Diana will, therefore, design the HRM programs of recruiting, selecting, training, and compensating to bring more individuals into the organization over the next six years and to develop their appropriate skills.

Many organizations in the real world have recently faced the opposite situation. Many have made strategic plans to reduce business costs and, therefore, their demand for employees is less than the supply. Depending on the size of the difference between supply and demand, they can employ various programs. If the difference is small, perhaps reducing recruitment and selection programs will suffice. Or the HR manager can design an early retirement program to increase the number of senior employees who will leave the organization voluntarily. If the difference between demand and supply is great, the company will be forced to develop systematic termination programs. Such programs frequently include outplacement activities in which the organization assists those employees who have been laid off in preparing for and carrying out job searches.

To work well, HRM programs must be appropriately designed and implemented.

Exercise 20. Here are some answers about planning programs. Write the questions. (Оцінюється в 3 бали)

a) What _______________________________________________________?

That existing HRM programs will provide adequate workforce to meet the business’s future demands.

b) In what case__________________________________________________?

In case there is a discrepancy between the two forecasts.

c) Why__________________________________________________________?

Because Hubert is going to expand.

d) What ______________________________________________________?

Those of recruiting, selecting, training, and compensating employees.

e) Why _______________________________________________________?

Because they have made strategic plans to reduce business costs.

f) In what case _________________________________________________?

If the difference between supply and demand is small.

g) What ____________________________________________________for?

For increasing the number of older employees who will leave the company voluntarily.

h) What ______________________________________________________?

It will have to develop systematic termination programs.

i) What ______________________________________________________ ?

They mean that the company helps those employees who have been made redundant to arrange and implement job searches.

15. Користуючись ключовими словами завдання 2.13., розкажіть, що ви дізналися про програми планування людських ресурсів.

16. Дайте відповіді на запитання:

Which program would you design and implement if it turned out that:

• demand for employees in your company could grow in future?

• demand for employees in your company could decrease insignificantly in future?

• demand for employees in your company could fall considerably in future?

• no discrepancy between demand for and the supply of employees in your company was going to take place in future?

17. Щоб навчитися анотувати прочитаний текст, ознайомтесь з відповідною інформацією.

Анотація – це коротке повідомлення, яке допомагає читачеві швидко визначити мету роботи, і тому надає тільки найважливішу інформацію, без деталей. Це може бути анотація книги, наукової статті, доповіді тощо.

Написання анотації вимагає знання її структури, а також уміння переробляти інформацію, використовуючи спеціальні мовні засоби.

Структура анотації:

• вступ (тема, мета роботи, яка анотується);

• основна частина (сутність роботи, що анотується);

• заключна частина (авторський висновок; призначення роботи, що анотується).

Алгоритм складання анотації:

1. Прочитайте текст один раз для загального розуміння.

2. Прочитайте текст ще раз і виділіть в ньому основні моменти та важливі деталі.

3. Запишіть на основні моменти і важливі деталі на окремому аркуші паперу. Використовуйте тільки свої власні слова!

4. За допомогою нотатки, напишіть вступ до вашої анотації: вкажіть автора, назву роботи, джерело, а у випадку журнальної статті – дату публікації; потім сформулюйте тему і мету повідомлення.

5. Напишіть основну частину вашого резюме, використовуючи тільки свої власні слова; переконайтесь, що ви охопили всі ключові моменти і додали важливі деталі.

6. Напишіть заключну частину, в якій поясніть авторські висновки. Хоча анотація написано вами і вашими власними словами, вона не повинна містити ваших ідей.

7. Перечитайте і відредагуйте вашу анотацію. Виправте граматичні, орфографічні та пунктуаційні помилки.

Під час редагування анотації важливо звернути увагу на таке:

- наскільки чітко додержано структуру анотації;

- чи дає вступ уявлення про тему анотованого твору;

- наскільки точно визначено сутність анотованої роботи;

- чи не використана зайва інформація;

- чи правильно побудовані речення;

- наскільки дотримані норми правопису.

Доцільно здійснювати редагування анотації на комп’ютері. Це дозволить вам заощадити час і сприятиме розширенню вашого словарного запасу завдяки можливості комп’ютера надавати синоніми (команда “Тезаурус”).

8. Напишіть чистий варіант та впевніться, що в ньому немає помилок.

Корисні вирази, які можна використати під час написання анотації

• У вступі

Storey J (1989) Human resource management in the public sector. Public Money and Management, 9(3):19-24.	Сторей Дж. Управління людськими ресурсами в громадському секторі // Громадські гроші та менеджмент. - 1989. - № 9(3). - С. 19-24.
The article is devoted to … The article deals with … The text presents… - the analysis of … the comparison of … the description of … the discussion of … the results of the research on / in (investigation of / into, study of) … - a review of literature on …	Статтю присвячено … У статті розглядається … У тексті представлено … - аналіз … - порівняння … - опис … - обговорення … - результати дослідження з … - огляд літератури з…
The author - analyses … - compares … - describes - discloses (reveals)… - reviews … - shows (demonstrates)… - provides the reader with ...	Автор - аналізує … - порівнює … - описує … - розкриває … - робить огляд … - показує … - надає читачеві …
In the book ‘Motivation and Personality’ A. Maslow discusses ….	У книзі «Мотиваціия і особистість» А.Маслоу обговорює …
Text ‘Groups and Teams in the organization’ presents… describes…	Текст «Групи і команди в організації» представляє … описує …
In the article on Orientation and Training of Employees (Ohio State University Fact Sheet), Mark Mechling explains ….	У статті «Орієнтація та навчання працівників» (Ohio State University Fact Sheet) Марк Меклинг пояснює …
The purpose of the article (text / chapter, etc) is … - to inform … - to clarify … - to determine (ascertain, establish) … - to elucidate … - to explain … - to prove (validate) … - to substantiate … - to compare … - to persuade …	Мета статті (тексту / розділу тощо) полягає в тому, щоб ... - поінформувати …. - з’ясувати (внести ясність у) … - визначити (встановити) … - висвітлити (роз’яснити) … - пояснити … - довести … - обґрунтувати … - порівняти ... - переконати …

• В основній частині

The author begins by explaining ...	Автор починає з пояснення…
The author emphasizes (stresses) the importance of …	Автор підкреслює важливість …
The author focuses on …	Автор зосереджується на …
Special emphasis (stress) is laid (placed, put) on …	Особливий наголос ставиться на …
Particular importance (significance, value, weight) is attached to …	Особливе значення надається …
Readers’ attention is called (attracted, drawn) to …	Увага читачів привертається до …
The author uses examples to confirm / prove that…	Автор використовує приклади, щоб підтвердити / довести …
The obtained data are exemplified with …	Прикладом отриманих даних служить ...

• В заключній частині

The author makes two important implications (inferences, conclusions).	Автор робить два важливі припущення (висновки).
Hence (therefore, thus) it is concluded that …	Отже (таким чином), робиться висновок, що …
It follows from these findings that …	Із цих результатів випливає, що …
The article (text / section, etc.) is intended for …	Стаття (текст / розділ тощо) призначена для ...
The article (text / chapter, etc) will be useful (helpful, valuable) for ... bankers and accountants personnel managers students of Economics students majoring in HR management	Стаття (текст / розділ тощо) буде корисною для ... банкірів і головних бухгалтерів менеджерів з персоналу студентів-економістів студентів, що спеціалізуються в управлінні людськими ресурсами
The book is intended for a wide audience, including ...	Книга призначена широкій аудиторії, включаючи …

18. Вивчіть уважно приклад анотації на матеріалі тексту 6.

Text “Forecasting supply of employees” is devoted to measures that are crucial for estimating the future supply of individuals with appropriate skills. The author shows the essence of two predictions involved in the aforementioned process and gives description of the relevant forecasting techniques. Particular importance is attached to such a quantitative technique as Markov Modelling. The application of a qualitative forecasting method - the Delphi technique - is exemplified with an imaginary business situation. Readers’ attention is called to practical effects of the techniques under consideration. The text is intended for students majoring in human resource management.

19. Користуючись рекомендаціями до написання анотації та прикладом анотації тексту 6, напишіть анотацію тексту 7. (Оцінюється в 3 бали)

1. Прочитайте уважно текст 8 про цілі набору працівників, заповнюючи пропуски словами у рамці. Потім виконайте вправу 21.

diverse qualified few many less processing position purposes applications applicants

TEXT 8

The Purposes of Recruiting

Recruiting is the process of attracting potential new employees to the organization. This HR program is closely related to selection, which we will discuss next, because it supplies a pool of qualified (a) ______ from which the organization can choose those best suited for its needs.

Recruiting serves three (b) ______. The first is to provide enough applicants from which to select future employees. If there are too (c) ______ applicants, the company’s chances of hiring the best employees will be limited. The worst case takes place when the number of applicants is equal to or (d) ______ than the number of available positions, possibly causing the organization to hire all the applicants regardless of their level of skills and abilities or not to fill all the open positions. The opposite problem can also occur – too (e) ______ applicants are recruited. This happened at a paper mill in Duluth, Minnesota, when 10,000 individuals applied for 300 operator positions. In such cases, the time and cost involved in gathering (f) ______ and reviewing applicants are considerable and may delay the schedule of hiring. Generally, selection specialists think that five to ten applicants for each available (g) ______ is appropriate. This number is small enough to process easily and yet it should provide a large enough pool to identify potentially excellent employees.

The second purpose, really an extension of the first, is to attract at least minimally (h) ______ applicants. It does little good to have a number of applicants if most are not suited for the open positions. The (i) ______ of such applicants wastes time and resources.

The third purpose of recruiting is to attract a demographically and culturally (j) ______ applicant pool. For example, it is difficult to achieve a diverse work force in the organization if the recruitment process uses sources such as schools, media, or mailing lists that are dominated by one or a few demographic groups.

Exercise 21. Say if the following sentences are true or false. Correct the false ones. (Оцінюється в 3 бали)

1. Thanks to a recruiting program, the organization can have a group of appropriate candidates for existing vacancies.

2. The company is forced to employ all the applicants regardless of their level of skills and abilities if the number of applicants exceeds the number of available vacancies.

3. The company is in the best situation when exceptionally large numbers of applicants are recruited.

4. To be able to find potentially first-rate workforce, the company should have not less than ten candidates for each vacant position.

5. Not to waste time and resources in processing applications, the company should recruit applicants who are skilled enough for the open positions.

6. To have demographically and culturally diverse employees, the company cannot use sources in which one demographic group dominates.

2. В тексті 8 чотири абзаци. Придумайте доречні заголовки до кожного з них. Випишіть ключові слова з кожного абзацу.

3. Користуючись виписаними ключовими словами з тексту 8, розкажіть, що ви дізналися про цілі набору працівників.

4. Прочитайте швидко (за 3-4 хвилини) текст 9, намагаючись здогадуватися про значення підкреслених слів, потім перевірте себе за словником. Придумайте доречний заголовок тексту.

TEXT 9

The company controls three ways of fulfilling the purposes of recruiting: the sources through which potential applicants are contacted, the information given to applicants, and the contacts between the applicants and the company. Although all three affect the number and types of applicants, companies cannot totally control recruiting. Individuals often contact companies on their own, especially well-known ones such as the Coca-Cola Company and General Electric. However, some firms refuse to respond to such applications because of the cost in staff time and resources that such responses would require.

HR managers may recruit externally or internally. External sources include newspapers, broadcast media, employment agencies, educational institutions, and brochures, flyers, and signs. Internal sources include posted notices within the organization as well as formal programs that encourage current employees to recommend that friends and family members in the job market apply to the organization. These various external and internal sources differ greatly in terms of the number of individuals and the demographic groups they attract and the costs involved. For example, AMP Incorporated, the world’s largest manufacturer of electronic interconnection products, installed a telephone-based job-posting system that decreased recruiting costs from $311,000 in 1991 to $87,000 in 1992.

The second factor, the information conveyed to applicants during the recruiting process, is important because applicants use this information to decide whether to pursue further contact with the company. Research has shown that, at the initial stage of recruiting, lengthy ads providing relatively large amounts of information attract more applicants than do shorter ads. Announcements that describe specific job tasks and necessary KSAs also increase the percentage of appropriately qualified applicants while reducing the total number who apply. Another recruiting tactic is providing applicants with realistic job previews (RJPs), accurate descriptions about the job and the organization, positive points as well as negative ones. This gives any applicants who do not think the position is appropriate for them a chance to drop out of the process on their own. Utilising RJPs benefits the company because it is better to lose such individuals before the company has invested considerable time and effort in them.

Several aspects of contact between the organization and applicants are important. One is the promptness with which the firm gives information to the applicant, such as how quickly it schedules interviews after initial contact, when it provides information promised by recruiters, and how soon it gives evaluation messages after interviews. Another aspect is the attention given to arranging for on-site visits. Sometimes applicants are expected to find the hotel or the company’s office with very little instruction, or the details of schedules are not provided or are changed without notice. A third aspect is the interaction between recruiters and applicants. Applicants generally react favourably to the organization when there are frequent contacts, the company is receptive to visits, and recruiters are viewed as being representative of the employees of the company.

5. Прочитайте текст 9 ще раз, потім виконайте вправу 22.

Exercise 22. Аnswer the questions. (Оцінюється в 3 бали)

1. Why can’t companies completely control recruiting?

2. Do companies react to all applications? Why?

3. What is the key difference between external and internal sources of recruiting?

4. Is the telephone-based job-posting system installed by AMP Incorporated an external or internal source of recruiting?

5. What facts in the text prove the importance of information that applicants receive at the early stage of recruiting process?

6. What practice helps any applicants who do not think that the position is appropriate for them to leave the process on their own?

7. Why is such a procedure beneficial to companies?

8. Which aspect of contact between the organization and applicants do you think is the most important? Why?

6. Напишіть анотацію тексту 9.

7. Щоб оволодіти лексичними одиницями, необхідними для обговорення характеристики претендентів на вакантну посаду в організації, виконайте вправу 23.

Exercise 23. Match up the following English words and word combinations to their Ukrainian equivalents. Use your dictionary if necessary. (Оцінюється в 2 бали)

to look for	advertisement	top
software	degree in …	age limit
desirable	computing	applicant
draft	preferably	to be fluent in …
to draft	to afford	o) assignment

завдання	план, проект	дозволяти собі
найкраще	шукати	верхній, найвищий
рекламне оголошення	вільно розмовляти (певною мовою)	13) комп’ютерне програмування
комп’ютерні програми	складати план, проект	14) ступінь з (певної науки)
бажаний	вікове обмеження	15) претендент

8. Joe Andrews – менеджер з персоналу; Pilar Soto - менеджер відділу інформації в іспанській компанії Industrias Montresor. Вони зустрілися, щоб обговорити характеристики потрібного їм нового менеджера відділу програмного забезпечення. Прочитайте розмову Joe Andrews і Pilar Soto, потім запишіть їх побажання під двома рубриками: ‘essential’ (необхідні якості) and ‘desirable’ (бажані якості).

JOE Pilar JOE Pilar JOE Pilar JOE Pilar JOE Pilar JOE Pilar

Come in, Pilar – take a seat, won’t you? Thanks for your draft of the job description – it looks OK to me – what we need to do now is to draft the advertisement. Yes. That’s more your line, of course. But I can tell you something about the qualifications we’ll be looking for. Previous experience? Well, to start with, a degree in computing – preferably a postgraduate qualification – plus at least three years’ experience. Mhm. Need that be in the chemical industry? We can’t afford to be that specific. We just need a good software engineer. Right. How old should he be? Joe, it needn’t be a ‘he’. Sorry! What’s the top age limit? Just say ‘the successful applicant is likely to be under thirty-five’. And they must be fluent in English, I suppose. Oh yes, that’s essential, because whoever gets the job, their first assignment is going to be a training course in Japan.

9. Користуючись словничком у рамці, прочитайте рекламне оголошення, яке з'явилося в газетах і фахових журналах. Що з того, що обговорювали Joe Andrews і Pilar Soto, є в оголошенні?

division – відділ, high-flier – успішна людина, expanding – що розширюється, petro-chemical – нафтохімічний, urgently – терміново, to seek – шукати, ambitious – честолюбний, to take charge of – взяти під управління, enthusiastic – сповнений ентузіазму, outstanding – видатний, track record – репутація, salary negotiable – заробітна плата за домовленістю, expense allowance – сплачення поточних витрат, generous fringe benefits – значні додаткові вигоди, c.v. (curriculum vitae) – резюме (документ про освіту, кваліфікацію та попередні посади претендента на роботу), referee – рекомендуюча особа.

ĨNDUSTRIAS MONTRESOR ******************************************************************************************************** *************************************************************************** ************************** IM IM IM

DIVISIONAL SOFTWARE ENGENEERING MANAGER rapid career development for a high-flier INDUSTRIAS MONTRESOR is an expanding multinational corporation, active in chemical engineering and marketing its products and services to the petro-chemical industry. Our West European Division, located in Zaragoza, Spain, is urgently seeking an ambitious Software Engineer to build and take charge of an enthusiastic team. The successful applicant is likely to be under 35 and to have an outstanding track record in the field of software engineering (not necessarily relating to the chemical industry). He or she currently holds a post of responsibility at middle management level and is fluent in Spanish and English. A postgraduate qualification will be an advantage. Salary negotiable. Expense allowance, company car, generous fringe benefits. Apply with c.v. and names of two referees to: Dept. F, Industrias Montresor SA, Apdo 234, Zaragoza, Spain, before 15 January 2006.

1. Щоб оволодіти лексичними одиницями, необхідними для розуміння й надання інформації про відбір працівників, виконайте вправи 24, 25.

Exercise 24. Match up the following English words to their Ukrainian equivalents. Use your dictionary if necessary. (Оцінюється в 2 бали)

a) selection	h) content		o) attendance		v) to describe
b) to hire	i) to reflect		p) job title		w) to relate to
c) device	j) to fill		q) superficiality		x) to respond
d) application form	k) avocational		r) sound		y) inaccurate
e) interview	l) honours		s) to falsify		z) to detect
f) testing	m) space		t) experience
g) reference	n) major		u) to indicate
а) зміст		и) досвід		р) підбір
б) засіб		і) співбесіда		с) поверховість
в) вказувати		ї) простір, місце		т) рекомендація
г) непрофесійний, аматорський		к) описувати		у) фальсифікувати
д) розумний		л) бланк заяви		ф) займати (посаду)
е) відвідування		м) виявляти		х) мати відношення до
є) неточний		н) відображати		ц) наймати
ж) посада		о) відповідати		ч) головний предмет
з) нагороди		п) випробування		(в університеті)

Exercise 25. Form as many noun phrases as possible combining a word in A with a word in B.

E.g. basic device, selection device, etc.

A B

application avocational basic brief educational inaccurate job job-related limited reference selection sound sufficient

training form checking skills device history interests space information title details judgement answer

2. Постарайтесь усно відповісти на запитання, використовуючи фрази:

I guess I know … Unfortunately, I have no idea …

I'm not absolutely certain, but I think … As far as I can remember …

• Do you know anything about devices used for selecting employees?

• What information does a traditional application form ask?

• A standard application form has some disadvantages. Do you have any idea about what they are?

3. Прочитайте швидко (за 3-4 хвилини) текст 10. Чи є в ньому підтвердження ваших припущень? Потім виконайте вправу 26.

TEXT 10

THE APPLICATION

Selection is the process of collecting systematic information about applicants and using that information to decide which applicants to hire. The major purpose of the various devices of selection - application form, interviews, testing, and reference checking - is to gather information about the applicants’ job-related skills. A very important principle used in developing selection devices is that the content of the questions should reflect the activities of the job to be filled.

Traditional application forms ask information about educational and work history, avocational interests, and honours. However, such forms have limitations. In the majority of cases, they have limited space, so the applicant can supply only basic information such as the names of schools attended, major, dates of attendance, and previous job titles and dates of employment. Such superficiality of information often does not give the manager sufficient details to make sound judgements about the applicant’s skills and abilities. A second limitation is that a large percentage of respondents falsify the information that they report. Such falsification is easy because often all that is requested is brief information such as job title and major. A company can use one of several devices in addition to or instead of application form to minimize these limitations.

One device that has been used successfully is a training and experience form, which presents a small number, for example five, of the important tasks of the job. The form asks applicants to indicate whether they have ever performed or been trained in each of the activities. If they answer yes, they are then asked to describe briefly how to perform the activity. Thus, the questions relate directly to the major tasks of the job, satisfying the principle that the content of the questions should reflect the activities of the job to be filled. It is also more difficult to falsify answers because it is necessary to have some knowledge of the activity to respond to these questions; inaccurate answers can usually be easily detected.

Exercise 26. Are the following statements true or false? Correct the false ones. (Оцінюється в 3 бали)

1. To collect information about the applicants’ professional skills, the manager has to employ a number of methods.

2. The major advantage of usual application forms is that they ask only basic information about the applicant’s skills and abilities.

3. Many applicants falsify the information that they report because it is difficult to check it.

4. The questions of a training and experience form reflect the important activities of the vacancy.

5. To answer the questions of a training and experience form, an applicant must have some knowledge of the activities of the job to be filled.

3. Прочитайте текст 10 ще раз, потім виконайте вправу 27.

Exercise 27. Find words in the text that mean the same as the following. (Оцінюється в 3 бали)

a. to reply	g. restricted	n. to provide	u. instrument
b. creating	h. in place of	o. opinion	v. award
c. essential	i. gathering	p. to employ	w. to occupy
d. to discover	j. disadvantage	q. preceding	x. enough
e. proportion	k. reasonable	r. usual	y. examining
f. professional (2 words)	l. to do	s. short	z. recommendation
	m. room	t. to point out

3. Будьте готові до виконання ролей у діловій грі за ситуацією:

Student A

You are a human resource manager in a food processing company who selects both management and non-management employees. You are expected to help an intern who has come to the company to get experience in human resource management.

Student B

You are an intern who has come to the above company to get experience in human resource management. You want to know the differences in the selection instruments that are used for the two types of positions, including what information about the applicants is required.

Have a talk with a human resource manager.

3. Щоб оволодіти лексичними одиницями, необхідними для розуміння телефонної розмови між менджером з персоналу і претендентом на вакантну посаду в організації, виконайте вправу 28.

Exercise 28. Read and memorise the words and phrases that are essential when having a talk with an applicant.

1. deadline – кінцевий строк (syn. – closing date)

2. to spell – вимовляти слово по буквах

3. surname – прізвище

4. first name – ім’я

5. date of birth – дата народження

6. education – освіта

7. secondary education – середня освіта

8. high school – середня школа

9. high school graduation certificate – атестат про середню освіту

10. to do military service – служити в армії

11. to go to university – вступити до університету

12. to get a qualification – отримати спеціальність

13. BSc (Bachelor of Science) in … - ступінь бакалавра з …

14. a PhD (Doctor of Philosophy) in … - ступінь доктора філософії з …

15. to work with (for) a company from … to … - працювати в компанії з … по …

16. to fax – відправити факсом

17. to put smb’s name on the list of applicants – занести когось до списку претендентів

3. Carlos Vila – іспанський програміст, який працює в Британії. Він побачив кадрове оголошення вже після закінчення терміну його дії, тим не менш вирішив зателефонувати Joe Andrew. Прочитайте їх розмову. Carlos остаточно запізнився? Запам'ятайте інформацію, надану ним.

JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE

Joe Andrews speaking. Good morning. My name is Carlos Vila. I’ve just seen an advertisement in the ‘International Herald Tribune’. It said you were looking for a Divisional Software Engineering Manager. I’m very interested, but I wonder if it’s too late to apply. Well, the deadline was two days ago, but give me some details about yourself. What did you say your name was? Vila – Carlos Vila Monterde. Could you spell that, please – surname first. Vila, V-I-L-A. Monterde, M-O-N,T-E-R-D-E. First name, Carlos, C-A-R, L-O-S. OK, Mr Vila. Now, can we have your date of birth? The thirteenth of May nineteen seventy-four. And what about your education? – secondary education, I mean. I attended the Senior High School in Santander from nineteen eighty-nine to nineteen ninety-two. Uh-huh. What qualification did you get when you finished school? I got the High School Graduation Certificate. I see. Where did you go then? I did military service for twelve months. Yes, I suppose everyone has to, don’t they? What about further education? I went to the University of Zaragoza. And that led to – a degree? Yes, a BSc in Computer Studies. And when you finished that, you started work? No, I went to the University of Madrid, where I got my PhD in Systems Engineering. Oh, so it’s Doctor Vila, is it? What year did you finish your PhD? Two thousand. What then? I took a year off and, with some friends, I sailed round the world. Did you? But then, I suppose, you started work. What company did you go to first? I went to the Franco-Italian Bank in Milan. I worked there from two thousand-one two thousand-two. What post did you hold? I was a Systems Analyst. OK. What other companies have you worked for? I worked for one year with a company in Paris called ILE as a Control Systems Supervisor. Then I came to England to work for Topdown Systems as a Client Consultant, but last July I was promoted to Senior Software Development Engineer. Mm, interesting. I think we’d certainly like to have your c.v., Dr Vila. As time is short, why don’t you fax it to us today or tomorrow? I’ll put your name on our list of applicants.

3. Користуючись словничком у рамці, прочитайте резюме, яке Carlos надіслав Joe Andrews. Чи є в ньому інформація, яку Carlos не згадав у телефонній розмові з Joe?

sex – стать; marital status – сімейний стан; single – самотній, неодружений; secondary education – середня освіта; systems engineering – системотехніка; to promote – підвищувати (на посаді); software development engineer – інженер-програміст; supervisor – наглядач, керівник; to take a year off – піти у відпустку на рік; to sail – пливти під вітрилами; sailing cruiser - вітрильник; current salary – поточна заробітна плата; bonus – премія; native – рідний; fluent – вільний (про мову); on request – на прохання.

CURRICULUM VITAE

PERSONAL INFORMATION Name: Carlos VILA Monterde Home address: Calle Sta Ana 47, Apt. 12a, Madrid, Spain Present address: Flat 7, 26 Newcastle Road, Consett, County Durham, DU4 3ME, England Date and place of birth: 13.5.74 in Santander, Spain Nationality: Spanish Sex: male Marital status: single

EDUCATION Secondary education: 1989-92 Senior High School in Santander High School Graduation Certificate Further education: military service University of Zaragoza: BSc in Computer Studies University of Madrid: PhD in Systems Engineering

EMPLOYMENT Topdown Systems, UK: Client Consultant (promoted to Senior Software Development Engineer, July 2004) Imprimerie Ladoux, Paris: Control Systems Supervisor Franco-Italian Bank, Milan: Systems Analyst I took a year off and, with some friends, sailed round the world in a 12- mitre sailing cruiser Current salary: equivalent to $48,000 plus car and bonuses

OTHER INFORMATION Languages: Spanish (native) French, English (fluent, spoken/written) Italian (fairly fluent)

REFEREES Mrs Helen Tomlinson Manager, Industrial Clients Department Topdown Systems Ltd Unit 37, Medomsley Road Consett, County Durham DU11 5AE, England (names of other referees will be supplied on request)

3. Будьте готові до виконання ролей у діловій грі за ситуацією:

Student A

You are a human resource manager in a commercial bank who has to hire an employee to the Lending Department. You have a telephone conversation with a candidate who has just seen your advertisement in the local newspaper.

Student B

You are a graduate in finance who is seeking a job. You have just read an ad in the local newspaper about the vacancy in a commercial bank. You call a human resource manager and have a talk with him/her.

3. Щоб оволодіти лексичними одиницями, необхідними для розуміння й надання інформації щодо такого важливого інструменту відбору працівників, як співбесіда, виконайте вправи 29, 30.

Exercise 29. The words in the chart may be used as nouns and verbs. Write the meanings of these nouns and verbs in your native tongue. Use your dictionary to look up any new words.

E.g. interview – бесіда / мати бесіду

interview format structure set question conduct issue guide role-play use type change point end schedule call

Exercise 30. Complete the charts with the different parts of speech. Translate the obtained pairs of words into your mother language.

E.g. select / selection – вибирати, добирати / вибір, підбір

Verb	Noun
select	selection
	interaction
assess
	interviewer
compare
	action
perform
	decision
evaluate
	response
establish
discuss
	description
	persuasion
argue
converse
	attendance

3. Під час проведення співбесіди роботодавця з претендентом на вакантну посаду дуже важливими є дві речі. Чи знаєте ви, що це за дві речі?

3. Прочитайте швидко (за 3-4- хвилини) текст 11. Чи є в ньому підтвердження ваших припущень?

TEXT 11

The Interview

The interview is, perhaps, the most often used selection device. The purpose of the interview is to allow at least one member of the organization to interact with each applicant and assess that applicant’s job-related KSAs.

Two aspects of the interview format are especially important. First, the interview should be structured, meaning that the interviewer asks the same set of job-related questions of each candidate. This ensures that the interviewer gathers full information from each applicant, and it makes comparisons among applicants easier because they all are evaluated on the same characteristics. The second aspect of format is the nature of the questions. Questions about job-related actions have proven to be quite useful. Table 2 provides some examples of such questions. The idea behind them is that gathering information about actions that are performed on the job is useful in making selection decisions. The interviewer must evaluate the accuracy or completeness of the response.

Training for interviewers usually is concerned with how to conduct a job interview and how to evaluate applicants. In training for conducting interviews, topics such as legal issues, physical barriers to interaction, guiding the interview and how to establish relationship with the applicant are important. In training for making evaluations, interviewers can be asked to make decisions about individuals who are role-playing applicants. The use of various types of information in making these decisions is then discussed.

Table 2

Job interview questions for selection of managers

Interview Questions

1. Describe a situation in which you had to persuade another person to change his or her opinion about how to perform a task. What arguments did you use? What points did the other person bring up? How did you respond to these?

2. Describe a situation in which you had to tell an individual that he or she had performed a task incorrectly. What did you tell the person? What did the person say in response? How did you end the conversation?

3. You are scheduled to attend a training session tomorrow. That night you receive a telephone call that a close relative is seriously ill. What do you do?

3. Прочитайте текст 11 ще раз, потім виконайте вправу 31.

Exercise 31. Here are some answers about the interview. Write the questions. (Оцінюється в 3 бали)

1. _______________________________________________________________?

To assess the applicant’s job-related KSAs.

b) _______________________________________________________________?

It means that the interviewer asks the same set of job-related questions of each candidate.

c) _______________________________________________________________?

Because the applicants are evaluated on the same characteristics.

d) _______________________________________________________________?

It provides some examples of job-related questions.

e) _______________________________________________________________?

In making selection decisions.

f) _______________________________________________________________?

It is concerned with conducting a job interview and evaluating applicants.

g) _______________________________________________________________?

These are legal issues, physical barriers to interaction, guiding the interview, and how to establish relationship with the applicant.

h) _______________________________________________________________?

In training for making evaluations of applicants.

3. Щоб оволодіти лексичними одиницями, необхідними для розуміння співбесіди між менджером з персоналу і претендентом на вакантну посаду в організації, виконайте вправи 32, 33, 34.

Exercise 32. Do you know what these abbreviations stand for? Can you pronounce them?

1) c.v.

2) IBM

3) PC

4) PhD

Exercise 33. Identify an ‘odd’ word in each set. Use your dictionary if necessary.

1. a) sound b) operate c) technical d) heavy

2. a) software b) sound c) communicate d) suppose

3. a) hardware d) development c) software d) confident

4. a) data b) carry out c) communicate d) discuss

5. a) adventure b) compatible c) network d) department

6. a) automated b) computer-aided c) set-up d) wasted

7. a) access b) sales c) hardware d) consultancy

8. a) interesting b) powerful c) banking d) useful

Exercise 34. Match up each of the words and word combinations in A to its synonym or an explanation for it in B. Use your dictionary if necessary. (Оцінюється в 3 бали)

A B

sound	to seem
to communicate	business
software	associate
customer	issue
anyway	chief
to sound	to function
confident	system
matter	sure
to go into detail	past performance
hardware	good
set-up	to get into
network	selling
compatibles	to speak
to operate	varied
workstation	to become a member
to access	in any case
to refresh smb’s memory	to refuse
mixed	to enlarge on
career	computer equipment
to join	to enter upon
assistant	clever
head	to say the reasonable thing
sale	profession
overseas	to make someone remember something
marketing	the programs used by computers for doing particular jobs
track record
smart	pieces of computer equipment that can be used together
to move into
global navigation	to be determined by
to apply	computer unit
to have a point	not at work for a year
a year off	the ways in which a company encourages people to buy its products
to depend on
satellite	abroad
to turn down	sailing around the world
	to use
	client
	an object that is spent into space to travel round the Earth

3. В якій ситуації можна почути такі фрази?

• Software Engineering Manager

• to sound confident

• to discuss technical matters

• c.v.

• present job

• set-up

• rather a mixed career

• to join the company

• a head of department

• track record

• to move from banking to printing

• to move into heavy industry

3. Хто, на вашу думку, може говорити ці фрази?

1. He looks quite good on paper.

2. I’m sure he’s very sound.

3. We must have someone who can communicate.

4. Let’s have the next one in.

5. Tell me about your present job.

6. We have a network of IBM PCs and compatibles.

7. Suppose you do join our company.

8. You’re quite sure about that?

9. You think your track record will help you?

10. Because all those things are my career!

11. I can apply that knowledge equally well to banking or machine automation.

12. I’d like to know a little more about the group I would be working with.

3. Joe Andrews і Pilar Soto тільки що закінчили співбесіду з претендентом на посаду регіонального менеджера з програмного забезпечення. Прочитайте їх бесіду, потім дайте відповіді на запитання.

Pilar JOE Pilar JOE Pilar JOE Pilar

Well, thank you, Mr. Schultz. Goodbye! Well? He looks quite good on paper. I’m sure he’s very sound, technically. The thing is, we must have someone who can communicate. But the Software Engineering Manager isn’t going to be meeting customers. You never know. Anyway, he’s going to be talking to us every day! Schultz didn’t sound very confident in either Spanish or English. Well, let’s have the next one in, and see if he’s any good! Ask Dr Vila to come in, please.

• Do you think Mr. Schultz is likely to get the job?

• Can you reproduce the words that Pilar used to characterize Mr. Schultz?

3. Joe Andrews і Pilar Soto проводять співбесіду з Carlos Vila. Прочитайте їх розмову, потім дайте відповіді на запитання.

JOE Pilar CARLOS JOE Pilar CARLOS

Good afternoon, Dr Vila. Please sit down. My name is Andrews, I’m the Staff Manager, and my colleague here is Miss Soto, the Data Manager. Good afternoon. Good afternoon. I think Miss Soto would like to discuss technical matters with you to begin with. Then I’ll come in with some more general things. Pilar? Thank you. Dr Vila, your c.v. doesn’t go into details about the hardware you’ve been working with recently. Tell me about your present job. What's the set-up? Well, we have a network of IBM PCs and compatibles, which can operate as individual workstations or they can access a much more powerful minicomputer.

• Do you think Pilar is satisfied with Carlos’s answer?

• Do you remember the words in which Pilar explained her request to Carlos?

3. Прочитайте подальшу розмову Joe Andrews, Pilar Soto і Carlos Vila, потім дайте відповіді на запитання.

Pilar CARLOS JOE CARLOS JOE CARLOS JOE CARLOS JOE

All right! Now, I’ll hand you back to Mr. Andrews. Thank you. Yes, Dr Vila. While you’ve been talking to Miss Soto, I’ve been refreshing my memory of your c.v. It makes interesting reading. Rather a mixed career so far. Suppose you do join our company. Where do you expect to be in five years’ time? Well, a head of department – assistant head, anyway – in technical sales, or overseas marketing. I see. More on the marketing side? You’re quite sure about that? You think your track record will help you? Er, yes, I think it will. Hm. I’m glad you think so. You know what I think? I see a young man who may well be smart but who really doesn’t know where he’s going. Why do you say that? Well, you tell me, Dr Vila. Why did you move from banking to printing, to computer consultancy and now you want to move into heavy industry? And perhaps I ought to mention global navigation?

• Is Joe impressed by Carlos?

• Can you reproduce the phrase that Joe uses to characterize Carlos’s career?

• Do you remember the words in which Joe disagrees with Carlos’s view of his future?

3. Прочитайте, як Carlos Vila відповідає на критику Joe Andrews, потім дайте відповіді на запитання.

CARLOS JOE CARLOS JOE CARLOS Pilar

Because all those things are my career! In every position that I’ve had I was developing my knowledge of computer systems. That knowledge I can apply equally well to banking, or machine automation, or image recognition – anything you like. I see. Well, may be you have a point. But taking a year off to go sailing, at the start of your career, when you’ve just got your PhD. Wasn’t that a year wasted? It depends on how you look at it. It was an adventure, of course, but we also carried out a research programme for computer-aided satellite navigation. So actually I think it was quite useful. Anyway, would you turn down a chance like that? Hm! OK, Dr Vila. Are there any questions you want to ask us? Well, yes. I’d like to know a little more about the group I would be working with. ....................... It’s been very interesting talking to you, Dr Vila. However, we still have one more person to interview.

• Does Carlos succeed in changing Joe’s view of his career?

• Can you reproduce the phrase that Joe uses to agree with what Carlos says about his frequent changes of job?

• Can you reproduce the words in which Carlos shows that he understands Joe’s point of view?

• In what way does Carlos show his confidence in receiving the job?

• Do you remember the words that Polar uses to bring the interview to an end?

3. Прочитайте і напишіть переклад діалогу між менеджером з персоналу і претендентом на вакантну посаду. Потім вивчіть цей діалог напам'ять.

INTERVIEWER APPLICANT INTERVIEWER APPLICANT INTERVIEWER APPLICANT INTERVIEWER APPLICANT

Are there any questions you want to ask us? Yes. I’d like to know more about the people I’ll be working with. Well, this is a new post. We’re not quite sure which department it will be in – Marketing or Technical. The thing is, I see my career developing more towards marketing. Marketing’s rather a big jump. After all, as an engineer, you won’t be directly involved in selling. You never know! Anyway, I’m certainly going to be involved in product development. Well, maybe you have a point there. It depends on how you look at it. OK, let’s say I’m going to be on the marketing side. Perhaps you can tell me who I’ll be working with.

3. Будьте готові до виконання ролей менеджера з персоналу і претендента на вакантну посаду в одній з організацій вашого регіону.

3. Користуючись словничком у рамці, прочитайте уривок з резюме італійки Angela Robbiani. Зробіть письмовий переклад тексту. (Оцінюється в 3 бали)

insurance broker – страховий брокер; turnover – оборот, обіг; to supervise - наглядати, керувати; installation – монтаж; support staff – технічний персонал; to report to – бути підзвітним (комусь); to maintain – підтримувати, обслуговувати; throughout the day and night – цілодобово; stock exchange – фондова біржа; portfolio values – вартість інвестиційного портфеля; account – рахунок; earnings – заробіток; accommodation - житло.

May 1997-July 2000 Assistant Data Services Manager, Globe Insurance Brokers (London) Ltd. The Data Services Department had a staff of ten, out of a total staff in the London office of 150. The company had a turnover, in 2000, in the region of US$20m. I was responsible, under the Data Services Manager, for a staff of seven and for the functioning of all data processing services within the company and all data communication. In 2000 I also planned and supervised the installation of new equipment and software, and organized training courses for all employees. August 2000-present Computer Manager, del Conte Financial Services, Geneva. Del Conte is a small, but successful, firm of financial and investment consultants. There are six partners and about seventy support staff, ten of whom report to me. We have clients in most European countries, North America and Japan. I am responsible for maintaining the firm’s data processing system, which is in contact throughout the day and night with the world’s major stock exchanges and money markets. I also maintain the software which processes portfolio values, clients’ accounts, etc. Current earnings, about $90,000 including bonuses, plus company accommodation and allowances.

3. Щоб вибрати особу на вакантну посаду менеджера відділу програмного забезпечення, Joe Andrews і Pilar Soto розробили спеціальну форму. Користуючись зробленими раніше нотатками необхідних (essential) і бажаних (desirable) якостей кандидатів (див. завдання 3.8.), заповніть форму характеристиками Carlos Vila та Angela Robbiani. Починайте з найбільш важливих характеристик, переходячи до менш важливих.

NAME	QUALIFICATIONS AND EXPERIENCE
	Degree in computing
Carlos Vila
Angela Robbiani

3. Щоб оволодіти лексичними одиницями, необхідними для розуміння подальшої розмови Joe і Pilar, виконайте вправу 35.

Exercise 35. Read and memorise the words and phrases.

1. under thirty-five – віком до 35 років.

2. to hold a post of responsibility – займати відповідальну посаду.

3. He’s making half what she is. – Він заробляє половину від того, що заробляє вона.

4. We’d have to pay her twice as much as him. – Нам доведеться платити їй удвічі більше, ніж йому.

5. 90K – 90 тисяч (фунтів або доларів).

6. to double – подвоїти.

7. What really bothers me – Що насправді турбує мене.

8. in the area of finance and banking – у сфері фінансів і банківської справи.

9. the lack of industrial experience – брак виробничого досвіду.

10. drawback – недолік, вада.

11. How about drive, ambition, motivation? – А щодо стимулу, честолюбства, мотивації?

12. to rate – оцінювати.

13. He has the edge when it comes to motivation. – У нього дещо краще з мотивацією.

14. to weigh up – оцінювати.

15. boat trip – подорож на човні.

16. Can you imagine it? – Уявляєш?

17. I’d go crazy. – Я збожеволіла б.

3. Pilar і Joe мають прийняти рішення. Прочитайте їх розмову, потім виконайте вправи 36, 37.

PILAR JOE PILAR JOE PILAR JOE PILAR JOE PILAR JOE PILAR

Under thirty-five. Currently holds a post of responsibility at middle management level, fluent in Spanish and English. Yes, but not as fluent as Vila. She speaks English as well as he does, if not better. But, unlike Vila, she doesn’t have a postgraduate qualification. Look at their current salaries! He’s making half what she is! I suppose we’d have to pay her twice as much as him! Considering the field she‘s in, 90K isn’t all that great. She was getting 45K in Britain five years ago. It’s taken her five years to double her earnings. What really bothers me, though, is that her experience has been totally in the area of finance and banking. Yes, the lack of industrial experience is rather a drawback. How about drive, ambition, motivation? How do you rate Robbiani on that – compared with Vila, I mean? Well, in spite of what I said to Vila, I really feel he has the edge when it comes to motivation. That appears to me to be the essential difference between them. He’s much more ambitious that she is! Yes. I think that, when we weigh them both up, we have to give it to Vila. His experience is more varied than Robbiani’s. And, as you say, he’s more highly motivated. And I get the impression that he’s better at working with people. What makes you say that? That boat trip. Can you imagine it? Living for months in a tiny boat with five other people? I’d go crazy. But when he talked about it, you could see that it was more important to him than anything else he’d ever done.

Exercise 36. Which of the two applicants (Carlos Vila, Angela Robbiani) does each of these phrases refer to?

1. not as fluent as…

2. if not better

3. is making half what … is

4. the lack of industrial experience

5. has the edge

6. much more ambitious

7. experience is more varied

8. more highly motivated

9. better at working with people

Exercise 37. Write the correct name (Carlos or Angela) to fill in the blanks in the sentences explaining why the members of the board made their decision.

Whom have Pilar and Joe chosen?

1. _____ spoke less fluent Spanish.

2. _____ had no postgraduate qualification.

3. Although _____’s current salary was almost double _____’s, the board felt that it was not exceptional for the field she was in. It had taken _____ five years to double her salary.

4. _____’s experience was totally in the area of finance and banking.

5. _____ seemed more highly motivated.

6. _____ appeared to be more used to working with people.