- •The law and consumers
- •Influences 1) ___ consumers
- •The Law and Consumers
- •Product Liability
- •Consumer Rights
- •How laws protect the consumer
- •Consumer protection agencies and organizations
- •What to do before buying
- •What to do after buying
- •Discussion / writing
- •Employment law
- •Employment law
- •Employment rights
- •Eu employment law
- •Labour legislation in the Republic of Belarus
- •Legal aspects of the contract of employment
- •Formation of the contract
- •Remuneration of labour. Leaves
- •Termination of employment
- •Redundancy Law in Europe
- •Discussion
- •The law in business
- •A. Titles
- •B. Extracts from the details
- •Running a business
- •Company formation and management
- •Setting up a business under English law
- •Fundamental changes in a company
- •Internal management
- •Termination
- •Discussion / writing
- •Contracts
- •Forms of contracts
- •Essential elements of contract
- •Legal remedies for a breach of contract
- •Discussion
- •Commercial activities and types of contracts contract: subject of the contract. Prices and total value
- •Commercial activities and types of contracts
- •A. The Concept of a Contract
- •B. The Formation and Forms of Contracts
- •Pair work
- •Contract: subject of the contract. Prices and total value
- •Subject of the Contract
- •Prices and Total Value
- •Subject of the Contract
- •Parties to Contract
- •Discussing prices and terms of payment contract: terms of payment.
- •Terms of payment
- •Pair work
- •Contract: terms of payment
- •4. Terms of Payment
- •Discussing delivery and transportation contract: delivery dates. Marking and packing
- •The rights of the unpaid seller. Lien
- •Stoppage in Transit
- •Resale of Goods
- •Repossession of Goods
- •Remedies Against the Buyer
- •The remedies of the buyer
- •Carriage on land
- •Private Carriers
- •Common Carriers
- •Carriage by sea
- •Pair work
- •Contract: delivery dates. Marking and packing
- •4. Delivery Dates
- •4. Delivery Dates
- •4. Delivery Dates
- •5. Packing and Marking
- •7. Packing
- •8. Marking
- •9. Shipping Instructions and Notifications
- •5. Marking of Goods.
- •Discussing guarantee and arbitration contract: guarantee and arbitration
- •Arbitration
- •Pair work
- •Headings
- •Descriptions
- •Contract: guarantee. Arbitration
- •Guarantee of the Quality of the Equipment
- •Guarantee
- •Arbitration
- •Arbitration
- •A. Гарантии
- •B. Арбитраж
- •Discussing sanctions and force majeure circumstances. Insurance (indemnity) contract: sanctions. Force majeure. Insurance
- •Pair work
- •Contract: sanctions. Force majeure.
- •Insurance (indemnity)
- •10. Insurance
- •11. Sanctions
- •10. Indemnity
- •5. Insurance
- •6. Sanctions
- •7. Force Majeure
- •12. Force Majeure
- •Discussing general conditions of sale. Assignment and third-party rights contract: other conditions. Legal addresses
- •General Conditions of Sale
- •The Rights of Third Parties Act 1999
- •Pair work
- •Contract: other conditions. Legal addresses
- •12. Other conditions
- •13. Legal Addresses of the Parties
Discussion / writing
1. Compare consumer law in developed and developing countries.
2. In English law, after a breach of contract a consumer may refuse goods more easily than services. Why do you think the law makes this difference?
3. It is impossible to balance the interest of the consumer against those of the producer. Give your pros and cons.
4. “People should have the right to sue TV companies showing programmes that may have a harmful influence on viewers”. Write a paragraph containing two arguments for and two against this statement.
5. Agree or disagree with the statements:
“The customer is always right”.
“Many people want the government to protect the consumer. A much more urgent problem is to protect the consumer from the government”. (Milton Friedman)
6. Do you prefer comparison shopping or making purchases on impulse? Do you belong to the people who measure twice and cut once?
7. Discuss the cases of consumer law violation.
8. Write a letter and e-mail complaint to the seller of goods or services. (see the templates below)
9. Prepare a presentation on consumer law in your country.
Template 1
Your Address Your City, State, Zip Code (Your e-mail if sending via e-mail)
Date
Name of Contact Person (if available) Title (if available) Company Name Consumer Complaint Division (if you have no specific contact) Street Address City, State, Zip Code
Dear (Contact Person or Organization Name):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location, date and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate your (state the specific action you want—money back, charge card credit, repair, exchange, etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
Sincerely,
Your name
Enclosure(s) |
Template 2
To: Company e-mail cc: Your e-mail (This will ensure that you receive a copy of the email for your records). bcc: Subject: Re: (account number or name of product or service)
Date
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location, date and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate your (state the specific action you want—money back, charge card credit, repair, exchange, etc.)
I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the e-mail address or phone number below.
Sincerely,
Your name Your Address Your City, State, Zip Code Your Daytime Phone Number Your e-mail |
UNIT 10