4. Прочитайте и переведите текст на русский язык.

Текст 3. Total quality management

The key to quality is very simple. You should do a job right first time. Most organizations do jobs approximately. They make mistakes that they have to fix later so they incur higher costs. In a TQM organisation they know it's cheaper to do the job right in the first place. So what does "doing it right" involve? It means you mustn't waste resources; no wasted materials, no wasted time and no wasted space. And it means you have to throw out outdated processes. It's constant and never-ending process and it has to involve everyone in the organization. You have to push responsibility close to the point where employees and customers meet. It's your operating employees that have to make important decisions because they're closest to the customers. And that means you have to stand the traditional management hierarchy on its head. You must give employees more decision-making powers. Instead of giving them orders from above, your administration should support them and try to make their life easier. You can't do that in an atmosphere of conflict. You can only do it through creative teamwork. NOTES: fix – исправлять; incur - нести потери; outdated – устаревший. ANSWER THE QUESTIONS: 1. What does it mean "doing it right"? 2. Who has to make important decisions? 3. How can you achieve the successful results in your management? 4. Should you give the employees the orders or should you support them?

Английский язык. Задание № 4

"ГЛАГОЛ. ВРЕМЕНA: Past Indefinite, Past Continuous, Present Perfect.

Упражнение 1. Выберите подходящий вариант из данных: 1. A: What was she doing this morning?     B: She interviewed/was interviewing candidates for the sales job. 2. A: How did Brenda spend her holiday?     B: Most days she went/was going to the bich. 3. A: What happened after you launched the product?     B: While we promoted/were promoting it, our main competitor dropped/was dropping their prices. 4. A: I didn’t see you in the office last week.     B: No, I worked/was working at home for a few days. 5. A: What did Pat do when she saw the artwork?     B: She called/was calling the designers and said/was saying it wasn’t suitable. 6. A: Why did Renata take so long to get here?     B: She said they mended/were mending the road and so the traffic moved/was moving very slowly.

Упражнение 2. Поставьте глаголы, данные в скобках, в Past Indefinite или Past Continuous: 1. What ______ (eat) when you ______ (go) to Paris? 2. While I ______ (negotiate) the contract, my boss ______ (phone) me to say that he wanted completely different conditions. 3. The last time something like this ______ (happen), she ______ (call) a press conference immediately. 4. Anne ______ (explain) her proposal when Pedro ______ (interrupt) her. 5. We never got the chance to interview him. While we ______ (investigate) the incident, he ______ (resign). 6. When he ______ (finish) reading the article, he ______ (give) it to me. 7. Everyone ______ (wait) for the meeting to begin when he ______ (call) to say that he was stuck in a traffic jam. 8. When I ______ (clean) the piece I ______ (drop) it by mistake. 9. I ______ (find) the missing file while I ______ (look) for some other documents. 10. When Tim ______ (arrive), we ______ (tell) him what had happened.

Упражнение 3. Заполните пропуски глаголами в форме Past Indefinite: go, take, think, sell, like, have(2), make(2), be(4), buy.

Dale:	Hi, Jill. You (1) ______ to the Milan Fashion Show last week, didn’t you? (2) ______ you ______ a good trip?
Jill:	Yes, it was great.
Dale:	(3) ______ you ______ any useful contacts?
Jill:	Well, there (4) ______ loads of people at the show, and I (5) ______ a lot of good contacts but we (6) ______ nearly as many orders as last year.
Dale:	Oh, why was that? (7) ______ they ______ our new styles?
Jill:	No, no, that (8) ______ the problem. The shoes (9) ______ really well, but we (10) ______ so successful with some of our other products, like handbags, for example, and there (11) ______ much more competition this year.
Dale:	Who from?
Jill:	Well, the Paul Smith stand was really busy.
Dale:	Oh, but his clothes are expensive ______ Um, (12) ______ people at the show ______ our prices were too high?
Jill:	Possibly. But we (13) ______ the authority to lower them at the time.
Dale:	Oh, what a shame. So it was a waste of a trip then?
Jill:	Well, not exactly ______ I(14) ______ this great pair of Prada shoes and this Gucci handbag ______.

Упражнение 4. Заполните пропуски словами: already, yet, ever, never, just, for, since, always: 1. The goods will be with you soon. They’ve _______ left our warehouse. 2. I’ve _______ had a great idea. Why don’t we launch a new range of colours? 3. We’ve known each other _______ more than twenty years. 4. I’ve _______ used my credit card on the Internet. I don’t think it’s safe. 5. I haven’t had a chance to speak to Magda _______, but I’m sure she’ll agree. 6. I’ve _______ worked in insurance, ever since leaving university. 7. I’m sorry he hasn’t called you back. He’s been in a meeting _______ lunchtime. 8. Have you _______ been to Sao Paulo? It’s completely different from Rio.