14

02070743.00569-01 12 01

flash[:message] << "<font color=green><image src=\"/images/icon_success.png\"> #{@user.email} saved successfully!!</font><br>"

else

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> Failed Saving!</font><br>"

end

#redirect_to :login

end

def expand_ticket

render :layout => false

end

def index

render :layout => false

end

def login

if request.post?

if session[:user]= User.authenticate(params[:user][:email], Digest::SHA256.hexdigest(params[:user][:password]))

flash[:message]= "<font color=green><image src=\"/images/icon_success.png\"> Login Successful!</font><br>"

#redirect_to_stored

session[:logged_in]= "y"

@msg = "#{params[:user][:email]} logged in successfully!<br>"

redirect_to :action => "view_tickets"

else #login failed

flash[:message]= "<font color=red><image src=\"/images/icon_failure.png\"> Login Failed!</font><br>"

redirect_to :controller => "admin" :action => "index"

end

end

end

def lookup_ticket

#render :text => params.inspect

@ticket = Ticket.find(params[:ticket][:id] :limit => 1) #look up the ticket to make sure it exists

rescue ActiveRecord::RecordNotFound # If the ticket doesn't exist...

flash[:message]= "<font color=red><image src=\"/images/icon_failure.png\"> I couldn't find ticket: #{params[:ticket][:id]}</font><br>"

redirect_to :action => "view_tickets"

end

def open_ticket

@user = User.find(session[:user][:id])

@categories = Category.find(:all :limit => 100)

@statuses = Ticketstatus.find(:all)

end

def save_post

103

if request.post?

15

02070743.00569-01 12 01

flash[:message]= ""

#----------Check and Updated Status-----------------

if(params[:ticket][:status]== "none") #make sure they set а status

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> Please choose а status other than #{params[:ticket][:status]}!</font><br>"

else

@ticket = Ticket.find(params[:ticket][:ticket_id])#test to see if the status has changed

if(params[:ticket][:ticketstatus_id]!= @ticket.ticketstatus_id) #if the ticket status has been changed

if @ticket.update_attribute(:ticketstatus_id, params[:ticket][:ticketstatus_id])#save the status

flash[:message] << "<font color=green><image src=\"/images/icon_success.png\"> The status of your ticket was changed successfully!</font><br>"

else

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> There was а problem changing your ticket status! #{params[:ticket][:status]}!</font><br>"

end

else #the ticket status is the same

flash[:message] << "<font color=green><image src=\"/images/icon_warning.png\"> Your Ticket Status will stay the same.</font><br>"

end

#--------------------------------------------------

#----------Add Post to Ticket----------------------

#add the ticket text to the tick

@ticket_text = Tickettext.new()

@ticket_text.text_content = params[:ticket][:text_content]

@ticket_text.user_id = session[:user][:id]

@ticket_text.ticket_id = params[:ticket][:ticket_id]

@ticket_text.post_type = params[:ticket][:post_type]

if @ticket_text.save#save the text

flash[:message] << "<font color=green><image src=\"/images/icon_success.png\"> Your post was added successfully!</font><br>"

else

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> There was а problem saving your post!</font><br>"

end

#--------------------------------------------------

#flash[:message] << "#{params.inspect} <br><br><br> #{@ticket.inspect} <br><br>@ticket.id: #{@ticket.id}<br>params[:ticket][:ticket_id]: #{params[:ticket][:ticket_id]}<br>params[:ticket][:status]: #{params[:ticket][:status]} "#for debugging

redirect_to :action => "view_tickets"

end

end

end

def update_ticket_status

@ticket = Ticket.find(params[:ticket][:ticket_id])

104

flash[:message]= ""