Management Levels

Each organization can be represented as 1) … or a pyramid. Each story corresponds to one of the three general levels of management: top managers; middle managers; and first-line managers. At the basic level of this pyramid there are operating employees.

A top manager is an upper –level executive who guides and 2) … . Tор managers constitute a small group. They are generally responsible for the organization's planning and developing its mission. They also 3) … . It takes years of hard work as well as talent and good luck, to reach the ranks of top managers. They are president, vice president, chief execu­tive officer, and member of the Board.

A middle manager is a manager who 4) … handed down from the top level of the organization. Middle managers 5) …, and they coordinate and supervise the activities of first-line managers. Titles at the middle-manage­ment level include division manager, department head, plant manager, and operations manager.

A first-line manager is a manager who 6) … of operating employees. First-line managers spend most of their time working with employees, answering questions, and solving day-to-day problems. Most first-line man­agers are 7) … who, owing to their hard work and potential, were promoted into management. Many of today's middle and top managers began their careers on this first management level. Common titles for first-line managers include office manager, supervisor, foreman and project manager.

Operating employees are not managers. They are qualified and non-qualified persons working for the organization. For their labour or services they get salaries or wages. They 8) … of the organization.

c) Read the text again and answer the questions that follow (1-5):

1. What are the levels of management?

2. What are the common titles associated with top management?

3. What are common titles associated with middle manage­ment?

4. What are the common titles associated with first-line management?

5. Who is at the bottom of the management level?

4. Suggest the Russian equivalents:

to get salaries for the labour or services; a three-story structure; to constitute a small group; to supervise the activities; to spend most of the time; to get wages; to solve day-to-day problems; titles for first-line managers; develop tactical plans; to represent the work force; an upper-level executive; to be promoted into management; to reach the ranks of top managers; qualified and non-qualified persons; to be handed down from the top level of the orga­nization; to de­termine the firm's strategy and its major policies; to spend most of the time working with employees.

5. a) Explain the words in italics given in the text, make up sentences of your own. Use English-English dictionaries to help you.

2. Find synonyms for the words: performance; to resemble; task; to occur; day-to-day; non-qualified persons; supervise.

6. Give the English equivalents:

любую организацию можно представить в виде пирамиды; менеджер по проектам; начальник отдела; менеджер первого (низшего) звена; главный исполнительный директор; благодаря трудолюбию и потенциалу; член правления; вице-президент; рабочая сила организации; управляющий производством; руководитель подразделения; администратор; директор завода; требуется талант, удача и много лет усердной работы; руководитель низшего звена; мастер; работник-исполнитель; преобладание аутсорсинга; руководитель высшего звена.

7. Fill in the blanks and translate.

1. Each organization can be represented as a three-story struc­ture or ... .

2. There are three general levels of management: top managers, ... managers and . . . managers.

3. A top manager ... and ... the overall functions of the organization.

4. Top managers also . . . the firm's strategy and define its major ....

5. A middle manager ... the strategy and major policies hand­ed down from the top level of the organization.

6. Middle managers ... tactical plans, policies, and standard operating procedures.

7. They also coordinate and supervise the ... of first-line man­agers.

8. A first-line manager is a manager who ... and supervises the activities of operating employees.

9. First-line managers spend most of their time working with . . . , answering questions, and ... day-to-day problems.

10. Operating employees are ... and non-qualified persons working for the organization, they represent the work force of the organization.

8. Translate into English:

1. Существует три основных уровня управления: высший менеджмент, менеджмент среднего зве­на и менеджмент первого звена.

2. В структуре любой организации руководители высшего звена направляют и контролируют общую деятельность компании, определяя ее стратегию и основную политику.

3. Президент, вице-президент, главный исполнительный дирек­тор и члены совета правления являются высшими менеджерами организации.

4. Менеджер среднего звена реализует стра­тегию и основную политику фирмы, спускаемые с верхнего уров­ня организации.

5. Средними менеджерами организации являются руководитель подразделения, начальник отдела, директор заво­да и руководитель производства.

6. Менеджер первого звена следит за деятельностью неуправленческих служащих и координирует ее.

7. Менеджерами первого звена являются инспектор, мастер, руководитель отдела, руководитель проекта.

8. Менеджеры первого звена работают с неуправленчески­ми работниками и решают повседневные проблемы.

9. Неуправленческие работники представляют основную рабочую силу организации.

9. Make up the dialogue based on the text “Management Levels”.

10. a)When reading the text match appropriate heading to the certain paragraph:

a) An administrative manager;

b) A financial manager;

c) A human resources manager;

d) An operations manager;

e) A marketing manager.