
Иванов Р.В. (Методика внедрения ИС) / ЛР 8 (Эссе) / ITB_6_ ARIS_process_modeling_tool
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Modeling tools

Case study
Small advertising agency in Szczecin produces calendars, mugs, paper and other gadgets with customer logo or according to any specific order.
During a year there is a strong trend that 80% of annual income is generated from October till December (mainly calendars)
The number of customers and orders is very high than and all the production order „queue” is kept in production director head. Last year he got sick and production was stopped – company lost a lot of customers and money.
When new customer appears there is prepared unique project for him (graphical) and send to him for approval in printed form. There number of project which were done for nothing is high. Customer sends back the answer/improvements or just rejection.
What do you think should be reorganized and how?