intermediate_listening_tests_buneeva_Im_sycheva_Aa_tasks / Programme 19 / Test 1 / Test One

Test One. A Formal Complaint

Listen to the text and say if the statements are true (T) or false (F):

1. Not long ago Mrs Jones bought a dishwasher.

2. Mrs Jones invited a fitter to install the machine.

3. The old tap was not good so the fitter installed a new one.

4. The fitter talked Mrs Jones into buying a lot of things he thought necessary for connecting up the machine.

5. The bill that Mrs Jones got was much more than reasonable.

6. Mrs Jones expects the company to send another fitter to remove the things which were not necessary.

7. Mrs Jones also hopes the company will return all the money she had paid for the machine installation.