- •Business English For Students of Management Faculty
- •Укладачі:
- •1. Here are some phrases you might need to use.
- •2. Work in pairs. Look at these situations.
- •3. Read and listen to the dialogues.
- •4. Answer the questions.
- •5. Translate into English.
- •6. Make up your own dialogues.
- •7. Work in groups. Discuss these problems with your partners.
- •8. Here are some phrases you can use when giving directions.
- •9. It’s a good idea to get to know your own city or town from a visitor’s point of view – this may be quite different from your view as a resident.
- •10. Read and translate the text “Classification of Organization Cultures”.
- •11. Match the words and word combinations in column a with those in column b.
- •12. State what part of speech the following words belong to.
- •13. Study a visit card and answer the questions.
- •14. Read and translate the text. Managerial Skills and the Organizational Hierarchy
- •15. Write t if the sentence is true and f if the sentence is false.
- •16. Give the English equivalents for the following phrases:
- •17. Translate the following sentences into English.
- •18. Answer the questions to this text.
- •19. Retell the text.
- •20. Make up sentences using the given words.
- •21. Choose the correct form of the verb.
- •22. Complete the description with a/an, some or the.
- •23. Put in a/an or the in the sentences where necessary.
- •24. Answer the questions about yourself.
- •Word list
- •1. Study this information from a magazine article.
- •2. Work in pairs. Look at this list and decide together which points are important when you’re starting a new job.
- •3. Work in pairs. Decide where you in your country and in your line of business, would normally give this information.
- •6. Fill the gaps in these sentences with a suitable verb from the list, as in the example.
- •8. Answer the questions.
- •9. Give the English equivalents for the following phrases:
- •10. Work in groups. Imagine that you have received a lot of applications for a job in your firm. Sort them into three piles.
- •11. Work in small groups. Here is some advice that might be given to an inexperienced interviewer. Which of the points do you agree with entirely – or partly? Give your reasons.
- •12. Imagine that a young friend of yours is about to attend an interview. Note down at least ten pieces of advice that you would give to him or her. Here are a few suggestions.
- •13. Match the words and word combinations in column a with those in column b.
- •14. Make up your own covering letter.
- •15. Expressions to the covering letter.
- •16. Study the following Resume.
- •17. Make up your own Resume according to the following.
- •18. Give the English equivalents for the following phrases:
- •19. Read and translate the sample Thank-You Letter.
- •20. Translate the following sentences into English.
- •21. Read and listen to the conversation.
- •22. Fill in the gaps with the related words.
- •23. Translate the following sentences into English.
- •25. Find the correct equivalents.
- •26. Pioneering Tomorrow’s Electronics.
- •28. Describe these people using the following adjectives.
- •29. Put the following words in the correct form.
- •30. Use the correct form of the words given.
- •31. Write the opposites of the following adjectives.
- •32. Fill in the gaps.
- •33. Put the adverbs on the right of each sentence into the most ‘comfortable’ place in the sentence. The first one is done for you as an example.
- •34. Put the adverbs on the right in the correct position in each sentence.
- •Word list
- •1. Here are some expressions you can use if you're on the phone.
- •3. Answer the questions.
- •4. Give the English equivalent for the following phrases:
- •5. Fill in the propositions if necessary.
- •6. Work in pairs. Decide which of the verbs fit best in the following sentences. What other verbs could you use instead?
- •7. Translate into English.
- •8. Translate the conversation “Buying a Ticket from London to Kiev” into English.
- •9. Fill the gaps with suitable words from the list.
- •11. Listen, read and translate the text. The internet
- •12. Answer the questions.
- •13. Match the words and word combinations in column a with those in column b.
- •14. Fill in the gaps with words from the text choosing from the ones given in brackets.
- •15. Translate the following sentences into English.
- •16. Put the verbs in brackets into the correct form (Participles or Gerunds).
- •17. Match the words and word combinations in column a with those in column b.
- •18. Translate the following sentences into English.
- •19. Match American and English equivalents and translate them.
- •20. Put the verb in the correct form.
- •21. Complete the text with the present simple form of the verbs.
- •22. Complete the question with the present simple form of the verbs and answer these questions.
- •23. Fill the gaps with a suitable verb from the list and (if possible) a suitable adverb too. The first is done as an example.
- •24. Choose the correct response.
- •Word list
- •3. Write t if the sentence is true and f if the sentence is false.
- •4. Translate into English.
- •6. Match the terms in column a with the equivalent terms in column b and learn them by heart.
- •In the City
- •7. Read and translate the text. National express
- •8. Answer the questions.
- •10. Match the words and word combinations in column a with those in column b.
- •12. Give some advice to the passenger in a foreign country.
- •13. Translate the conversation into English.
- •14. Fill in the gaps using the following questions.
- •15. Match the verbs in column a with those in column b and learn them by heart.
- •16. Translate the following sentences into English.
- •18. Put one of the following words in each space in the sentences below.
- •19. Translate into English.
- •22. Complete the sentences with who/when/whose/which/what.
- •23. Put one of the following words in each space in the sentences below.
- •24. Put in the missing preposition.
- •25. Choose the right conjunction.
- •26. Put the prepositions and conjunctions in the following sentences.
- •Word list
- •1. Look at the different uses of these modal verbs.
- •2. Work in pairs. Rewrite each sentence using a modal verb. The first one is done for you as an example.
- •3. Rewrite these sentences using a modal verb so that they mean the same. The first one is done for you as an example.
- •5. Answer the questions.
- •6. Translate into English.
- •7. Translate the following dialogues into English.
- •8. Make up your own dialogues.
- •10. As you read the introductory passage mark whether the following statements are true [√] or false [X].
- •11. Read, listen and translate the following dialogues.
- •12. Match the words and word combinations in column a with those in column b.
- •13. Translate into English.
- •14. Make up your replies.
- •15. Read and translate the text. Banks and business
- •16. Answer the questions to the text.
- •17. Fill in the gaps with the related words.
- •18. State what part of speech the following words belong to.
- •19. Translate into English.
- •20. Match the word combination in column a with those in Column b.
- •22. Read and translate the text.
- •23. Answer the questions.
- •24. Give the English equivalents for the following phrases:
- •25. Find in the text synonyms for the following words.
- •26. Translate the following sentences into English.
- •27. Fill in the correct form of the infinitive.
- •Word list
- •8. Expressions to the Inquiry Letter:
- •9. Make up your own Inquiry Letter:
- •10. Read, translate and learn the requirements to the Letter of Order:
- •11. Read and translate sample Letter of Order.
- •12. Read and translate sample Letter of Acknowledgement.
- •13. Expressions to the Letter of Order, Letter of Acknowledgement, Letter of Refusal the Order
- •14. Make up your own Letter of Order, Acknowledgement and Refusal of Order:
- •15. Are the sentences true or false? Correct the false ones:
- •16. Find in the texts the synonyms for the following words and expressions:
- •17. In the list below find a definition for the given words:
- •18. Complete the sentences with the words from the texts and letters:
- •19. Match the terms in column a with the equivalent terms in column b and learn them by heart.
- •20. Put the words in correct order
- •21. Translate the following information into English:
- •22. Read and translate the text:
- •International Business
- •23.Answer the questions:
- •24. Correct these statements, as in the example. Use the words in the box:
- •25. Complete the sentences. Use one word only.
- •26. Put the verb in the right form (positive, negative or question).
- •27. Which of the points in this text do you agree or disagree with?
- •28. What would you say in these situations? Write down the exact words you’d use. The first is done for you as an example.
- •29. Work in pairs. Complete each sentence with one of the words in the list.
- •Word list
- •2. Listen to the similar dialogue.
- •3. Answer the questions:
- •5. Find in the dialogue the synonyms for the following words and expressions:
- •6. Match the terms in column a with the equivalent terms in column b.
- •8. Complete the sentences with the words from the dialogue:
- •9. Put the words in correct order:
- •10. Translate into English:
- •11. Make up the similar dialogue.
- •12. Read and translate the interview with Bill Gates:
- •13. What do you know about Bill Gates? Write down some information about him.
- •14. Match the verbs and corresponding expressions:
- •15. You have concluded the contract where the form of payment is a Letter of Credit. Make up questions according to the following scheme:
- •16. Translate from English the following expressions:
- •17. Make up sentences:
- •18. Look at the following expressions with numbers. Decide which expressions correspond to these numbers. Which numbers are not used? Fill in the blanks:
- •19. Read and translate the following text. Note the changes which have taken place in foreign trade recently: Foreign Trade
- •20. Make up 10 questions to the text.
- •21. You are speaking over the telephone with a firm. Answer the questions:
- •23. Translate into English the following dialogue in the bank:
- •24. Read and translate the text: Marketing
- •25. Answer the question:
- •26. Speak about marketing.
- •27. Fill in the gaps. Use Past Simple or Present Perfect.
- •29. Complete the sentences with gone or been.
- •31. Choose the correct form.
- •32. Complete the sentences (1, 2 or 3 words)
- •33. Put one verb in each sentences into the past perfect simple and the other verb into the past simple.
- •34. Fill the gaps in these sentences with a suitable verb.
- •Word list
- •1. Read, translate and study this information:
- •2. Read the contract:
- •3. Answer the questions:
- •4. Are the sentences true (V) or false (X). Correct the false ones.
- •5. Match the terms in column a with the equivalent terms in column b.
- •6. Find in the text the synonyms for the following words and expressions
- •7. Find the list below a definition for the given words
- •8. Complete the sentences with the words from the text
- •9. Put the words in correct order.
- •10. Differences in American and British business terminology:
- •12. Which sign is the odd one out in the following list? Why?
- •13. Translate the following part of the contract and answer the questions:
- •15. Which of these products would most likely be exported by air freight? Or by road transport? Or by sea?
- •16. Read the following extract from the article and answer the questions.
- •17. Read and translate the text.
- •In the Bank
- •18. Answer the questions:
- •19. Write a new sentence with the same meaning.
- •20. Active or passive? Complete the sentences.
- •21. Circle a passive or active verb form.
- •22. Write passive sentences.
- •23. Make the sentences passive. Use by … only if it is necessary to say who does/did the action.
- •24. Turn the following into the Passive Voice:
- •25. Finish the sentences with the words from the second column:
- •26. What is the difference in meaning in the following sentences.
- •27. Rewrite the following sentences, using the passive form. Start with the words given and try to retain the same meaning more or less. The first one is done for you as an example.
- •28. Rewrite these passive sentences in the active form. Begin with the word in brackets. The first one is done for you as an example.
- •29. This exercise gives you practice in using the right preposition after a verb, a noun or an adjective. The first one is done for you as an example.
- •30. Decide how best to fill the gap in each of these sentences, as in this example:
- •Word list
- •1. Study this information.
- •Sample of Letter of Complaint
- •Sample of Answer
- •3. Expressions for letters of complaint:
- •4. Expressions for answering a complaint:
- •5. Match the terms in column a with the equivalent terms in column b.
- •6. Find in the text the synonyms for the following words and expressions
- •7. In the list below find a definition for the given words.
- •9. Put the words in correct order.
- •10. Make up your own letter of complaint and answer a complaint.
- •11. You are speaking over the telephone with you business partner from Great Britain.Respond to his words:
- •12. Which word-combinations are the odd ones out:
- •13. Read and translate the text: Small Business in the usa:
- •14. Answer the questions:
- •15. Speak about Small Business in the usa:
- •16. Rewrite the sentences in indirect speech, changing the tenses. Begin He/She/They said ….
- •17. Report these sentences. Sometimes two answers are possible.
- •18. Put in say/said or tell/told
- •19. Put these statements, into reported speech, as in the examples.
- •20. Put these statements into reported speech.
- •21. Before you do these exercises, look at 9,5 in the Student’s Book. Fill the gaps in these sentences, using the verbs in the list below with –ing or to…The first is done for you as an example.
- •22. This exercise revises some of the functions you have practiced. Look at the expressions below. Which of them would you use to express each of these ideas?
- •23. Fill the gaps in these sentences with a word built from the word given on the right. Here is an example:
- •Word list
- •References
28. What would you say in these situations? Write down the exact words you’d use. The first is done for you as an example.
1. The customer services manager, Mrs. Hanson, doesn’t know Linda Morris, the new export clerk.
‘Mrs. Hanson, I’d like you to meet Linda Morris. She’s our new export clerk.
_____________________________________________________________
2. Your boss says to you: ‘This is Tony Watson. He’s visiting us from Canada.’
3. Tony Watson says, ‘Hi. I think you know one of my colleagues: Ann Scott.’
4. You’ve been introduced to someone by name, but later in the conversation you can’t remember the person’s name.
5. You enter an office full of strangers one morning. Someone asks if they can help you.
6. A visitor arrives after travelling a long distance to see you.
7. Your visitor looks thirsty.
8. It’s time for you to leave. You look at your watch and see that it’s later than you thought.
29. Work in pairs. Complete each sentence with one of the words in the list.
disk disk drive display hard disk keyboard menu
microprocessor modem monitor mouse operating system
printer RAM (Random Access Memory) ROM (Read Only Memory)
software
1. A _________________ is what you use to input information into the computer. It works like a normal typewriter.
2. The _______________ is where you place the disks to start the program.
3. The _______________ shows what you type and the computer’s calculations.
4. The _______________ is what you can actually see.
5. The _______________ is a list of information that lets you choose what to do next.
6. The _______________ is used for making hard copies of what you can see.
7. Information is stored outside the computer on _____________________.
8. Many modern computers have a __________________ with which you can move an arrow to point at different parts of the screen.
9. The _______________ is the heart of the computer and controls everything it does.
10. ___________________ is another term for the programs you use on a computer.
11. A _______________ is a device which connects a computer to a telephone line.
12. As an alternative to putting information on a floppy disk you can use a _____.
13. _____________ are chips in the computer with permanent instructions and programs which you can’t alter.
14. The _______________ is a complex set of instructions which tells the computer how to carry out different tasks.
15. ________________ is the facility the computer uses to store programming information temporarily. The bigger this is, the more complicated the tasks the computer can carry out.
Word list
|
English |
Russian |
Ukrainian |
|
acknowledgement[Ek’nOlid3mEnt] |
признание, подтверждение |
визнання, підтвердження |
|
advertisement[Ed’vE:tismEnt] |
реклама, объявление |
реклама, об’ява |
|
apply[E’plai] |
обращаться с просьбой |
звертатися з проханням |
|
appreciate [E’pri:Sieit] |
оценивать, ценить |
оцінювати, цінити |
|
availability [E,veilE’bilEti] |
годность, пригодность |
придатність |
|
available[E’veilEbl] |
годный, подходящий |
придатний, підходящий |
|
competitive[kEm’petitiv] |
конкурентоспособный, соперничающий |
конкурентоспроможний; такий, що конкурує |
|
conformity[kEn’fO:mEti] |
согласованность, соответствие |
узгодженість, відповідність |
|
deadline [‘dedlain] |
срок окончания какой-то работы |
термін закінчення якої-небудь роботи |
|
deal with [di:l] |
иметь дело с |
мати справу з |
|
delivery [di’livEri] |
поставка, доставка |
поставка, доставка |
|
description[di’skripS(E)n] |
описание |
опис |
|
discount [‘diskaunt] |
скидка, уменьшение цены |
знижка, зниження ціни |
|
encourage[in’kVrid3] |
одобрять, поощрять, поддерживать |
схвалювати, заохочувати, підтримувати |
|
enquiry[in’kwaiEri] |
спрашивать, узнавать |
запитувати, дізнаватися |
|
enquiry letter [in’kwaiEri] |
письмо-запрос |
лист-запит |
|
expenses [ik’spensiz] |
расходы, издержки |
витрати |
|
favourable[feiv(E)rEbl] |
благоприятный, подходящий |
сприятливий, підходящий |
|
installation[instE’leiS(E)n] |
установка, монтаж |
установка, монтаж |
|
insurance[in’SuEr(E)ns] |
страхование |
страхування |
|
letter of acknowledgement |
письмо-подтверждение |
лист-підтвердження |
|
letter of offer |
письмо-предложение |
лист-пропозиція |
|
letter of order |
письмо-заказ |
лист-замовлення |
|
outperform[,autpE’fO:m] |
превосходить |
переважувати |
|
potential[pE’tenS(E)l] |
возможность, потенциальные возможности |
можливість, потенційна можливість |
|
prompt[prompt] |
быстрый |
швидкий |
|
proposal [prE’pEuz(E)l] |
предложения, план |
пропозиція, план |
|
quantity[‘kwOntEti] |
количество |
кількість |
|
quotation[kwE’teS(E)n] |
цитировать, выдержка, цитата |
цитувати, цитата |
|
quote[kwEut] |
цитировать, ссылаться |
цитувати, посилатися |
|
representative[repri’zentEtiv] |
представитель |
представник |
|
requirement[ri’kwaiEmEnt] |
требование |
вимога |
|
sample[sa:mpl] |
образец |
зразок |
|
separately [‘sep(E)rEtli] |
отдельно, раздельно |
окремо, нарізно |
|
staff[sta:f] |
штат, персонал |
штат, персонал |
|
substitute[‘sVbstitju:t] |
замена, замещение, заменять |
заміна, заміщення, заміняти |
|
supply [sE’plai] |
снабжение, поставка |
постачання, поставка |
|
to accept [Ek’sept] |
принимать, брать |
приймати, брати |
|
to execute [‘eksikju:t] |
осуществлять, выполнять |
здійснювати, виконувати |
|
valid [vXlid] |
действительный, имеющий силу |
дійсний; такий, що має силу |
U N I T 7
Learning points: MONEY, MONEY, MONEY:
Review points:Perfect Tenses.
Read and translate the dialogue:
After Mr. Klimenko had visited the exhibition he thoroughly studied the prices for equipment and found out that they were somewhat higher than those of other companies for similar types of equipment. So he decided to discuss the prices of payment with the top management of Continental Equipment.
Good afternoon, Mr. Klimenko. I am happy to come back from the Exhibition.
Didn’t you like it, Mr. Rogers?
Not really. It was tiring. I don’t like travelling, you know.
Let’s discuss the commercial side of our transaction. We were inclined to consider the prices today.
You find them attractive, don’t you?
Unfortunately, no. Comparing them with those of your competitors they are 5 – 10% higher.
I’m afraid I can’t agree with you there. Don’t you know that we’ve made some modifications and reduced the power consumption of our equipment?
Sure, I know that, but you can’t say that the power consumption of your equipment is very low. And if we were that interested in power consumption we would have turned to, say, General Installations. However, our main requirements are reliability and trouble-free performance of the equipment. It involves the problem of Test and Guarantee.
We can assure you, Mr. Klimenko, that we won’t let you down. On our part we expect the Release Note for Shipment to be signed immediately after the tests are carried out and the Test Report is submitted.
I see, but in the circumstances could we discuss the matter of Test and Guarantee a little later? As we are in close touch with the market now we are informed that other companies can quote lower prices. We expect your understanding of our good will and of the fact that our company is rather new and intends to have long-term relations with yours.
Right. But business is business. What are your reasons for a discount?
I’ve already mentioned your competitors’ prices. Besides, your price must depend on the amount of the Contract.
Well, if you increase your order to … pounds we will be able to give you a 2% discount.
It’s better, but we expected at least a 4% discount.
Let us make some calculations, … 3% and no more, Mr. Klimenko. Even this concession leaves only a very small profit for us.
But I’m afraid, Mr. Rogers, that at this time we can’t raise the sum of the Contract. Would you take risks and sign our first contract at this price if we find you new customers in CIS countries in the nearest future?
Well, that’s reasonable. We always give our partners a square deal. But this price is final. CIF Odessa, isn’t it? Now the terms of payment. We accept: Cash, Letter of Credit, Telex Transfer, Certified Check.
Unfortunately, cash is out of question. It isn’t allowed in our country for foreign trade, and, it’s a problem for us too. The Letter of Credit appears to be the most acceptable. As to the others they are not so widespread in our country.
All right. What currency can you pay in sterling or dollars? We insist on pound sterling.
It’s possible. Go ahead, please.
What we need is freedom of shipment from any Ukrainian port. We must have a choice in case of a strike.
No objections. But we need a Bill of Lading, an Invoice, a Packing List, a Certificate of Origin, a Certificate of Quality and an Insurance Policy to be faxed within 2 days after the cargo is ready for shipment.
Good. To sum it up let me show you the sample of other company’s L/C but without any figures and names (it’s our commercial secret).We could meet tomorrow after you look through it closely. What time could you come here again, Mr. Klimenko?
I suppose I can make only after two.
Then see you at 3. Goodbye.