2. In the following telephone conversation, choose the correct option from the words in italics.

Hotel: Good morning, Landsdown Hotel. 1) Can / Could I help you?

Guest: Good morning. Could I 2) have / speak Reservations, please?

Hotel: Certainly. 3) Wait / Hold the line, please. I’ll 4) put / connect you through.

Guest: Thank you.

Hotel: I’m sorry, 5) I’m afraid / regret the line’s busy. Will you 6) hold / hang on?

Guest: Yes, that’s 7) fine / splendid.

Hotel: It’s 8) ringing / calling for you now… Reservations. Jane Watson 9) talking / speaking. How can I help you?

Guest: Hello, 10) this is / there is Michael Nelson from Killick & Co. I rang earlier to book two singles from the 18^th.

Hotel: Yes, Mr Nelson, I remember. What can I 11) do / make for you?

Guest: Could I change that to three singles, again from the 18^th?

Hotel: I’m 12) afraid / sorry, could you repeat that? It’s a 13) faint / bad line.

Guest: Yes, could I have another single room for the same dates?

Hotel: Yes, 14) obviously / of course. I’ll see to that now. I’d be 15) grateful / delighted if you could 16) repeat / confirm that in writing.

Guest: 17) Surely / Certainly. Thank you for your help.

Hotel: 18) Your / You’re welcome. Goodbye.

3. Fill in a, an or the where necessary.

Dear Gail,

How are you? I want to tell you about (1) ………trip I took to (2) ………London recently with my family. We went to (3) ………station very early in (4) ………morning and got on (5) ………first train which was going to London. (6) ………journey was pleasant because we had (7) ………lovely view of (8) ………English countryside.

London is fantastic. We visited (9) ……… Covent Garden, which is (10) ………area full of lovely shops. I bought (11) ……… necklace which was very expensive. We also saw (12) ………Houses of Parliament and (13) ………Buckingham Palace. We didn’t see (14) ………Queen, though! I bought (15) ………present too, so I’ll give it to you the next time we meet. I hope you had (16) ……… enjoyable holiday in Spain.

Love,

Fiona

4, Fill in the gaps with the words from the box.

book order change check out fill in get have have sign check

1 I ………a reservation for a double room for tonight.

2 Please could you ……… this form.

3 Please ……… your name at the bottom of the form.

4 ……… your bill carefully before you pay it.

5 Could I ……….. breakfast in my room. please?

6 To ……… an outside line, you should dial 0.

7 I’d like to ……… room service, please.

8 I would like to ……… a room for next weekend, please.

9 Could I ……… some dollars into euros, please?

10 We’re ready to leave, so we’d like to ……… now.

5. Underline the correct word in italics.

I prefer beach holidays because I love (1) surfing/cycling. It’s really (2) exhilarating/boring trying to keep your (3) standing/balance on the board as a big (4) river/wave takes you onto the beach. I don’t like the (5) environment/countryside so much because I’m not interested in plants and wildlife. I know that the (6) scenery/scene can be amazing, but sunsets on a beach are the best. I can really (7) switch on/relax, especially if the beach is full of palm trees. I love to (8) paddle /explore new beaches. I’m lanning to go on an (9) activity/environmental holiday doing (10) extreme/experience sports. I prefer these to gentle exercise like walking.

Practice 4.