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© Siemens AG 2008

Appendix

Customer support

Our services for every phase of the project

Configuration and Software Engineering

Support in configuring and developing with customer-oriented services from actual configuration to implementation of the automation project. 1)

Service On Site

.I

In the face of harsh competition you need optimum conditions to

 

With Service On Site we offer

 

services for startup and mainte-

keep ahead all the time:

 

 

nance, essential for ensuring

A strong starting position. A sophisticated strategy and team for

 

 

system availability.

the necessary support - in every phase.

 

 

 

Service & Support from Siemens provides this support with a

 

In Germany

complete range of different services for automation and drives.

0180 50 50 444 1)

In every phase: from planning and startup to maintenance and

 

(0.14 €/min from the German

 

fixed network)

upgrading.

 

 

 

Our specialists know when and where to act to keep the produc-

 

 

tivity and cost-effectiveness of your system running in top form.

 

 

 

 

Repairs and Spare Parts

Online Support

 

In the operating phase of a ma-

The comprehensive information

 

chine or automation system we

system available round the

 

provide a comprehensive repair

clock via Internet ranging from

 

and spare parts service ensur-

Product Support and Service &

 

ing the highest degree of oper-

Support services to Support

 

ating safety and reliability.

Tools in the Shop.

 

In Germany

 

 

http://www.siemens.com/

0180 50 50 446 1)

automation/service&support

 

(0.14 €/min from the German

 

 

fixed network)

 

 

 

 

Optimization and Upgrading

Technical Support

 

To enhance productivity and

Competent consulting in techni-

 

save costs in your project we of-

cal questions covering a wide

 

fer high-quality services in opti-

range of customer-oriented ser-

 

mization and upgrading. 1)

vices for all our products and

 

 

systems.

 

 

Tel.: +49 (0)180 50 50 222

 

 

Fax: +49 (0)180 50 50 223

 

 

(0.14 €/min from the German

 

 

fixed network)

 

 

http://www.siemens.com/ automation/support-request

 

5

Technical Consulting

Support in the planning and designing of your project from detailed actual-state analysis, target definition and consulting on product and system questions right to the creation of the automation solution. 1)

1)For country-specific telephone numbers go to our Internet site at: http://www.siemens.com/automation/service&support

Siemens DA 12 · 2008

5/5

 

 

© Siemens AG 2008

Appendix

Customer support

Knowledge base and Automation Value Card

 

 

 

 

Knowledge Base on CD-ROM

 

 

 

For locations without online con-

edge Manager for targeted searches for solutions. The CD-ROM

 

nections to the Internet there are

will be updated every 4 months.

 

excerpts of the free part of the

Just the same as our online offer in the Internet, the Service &

 

information sources available on

 

Support Knowledge Base on CD comes complete in 5 lan-

 

CD-ROM (Service & Support

 

guages (German, English, French, Italian, Spanish).

 

Knowledge Base). This CD-

 

 

 

 

ROM contains all the latest

You can order the Service & Support Knowledge Base CD

 

product information at the time

from your Siemens contact.

 

of production (FAQs, Down-

Order no. 6ZB5310-0EP30-0BA2

 

loads, Tips and Tricks, Updates)

 

as well as general information

Orders via the Internet

 

on Service and Technical Sup-

(with Automation Value Card or credit card) at:

 

port.

http://www.siemens.com/automation/service&support

 

The CD-ROM also includes a

 

in the Shop domain.

 

full-text search and our Knowl-

 

 

 

 

Automation Value Card

 

 

 

 

By entering the card number and PIN you have full access to the

 

 

Service & Support services being offered. The charge for the

 

 

services procured is debited from the credits on your Automa-

 

 

tion Value Card.

 

 

All the services offered are marked in currency-neutral credits,

 

 

so you can use the Automation Value Card worldwide.

 

 

Automation Value Card order numbers

 

 

 

 

 

 

Credits

Order no.

 

 

 

 

 

 

200

6ES7 997-0BA00-0XA0

 

 

 

 

 

 

500

6ES7 997-0BB00-0XA0

 

 

 

 

 

 

1000

6ES7 997-0BC00-0XA0

 

 

 

 

 

 

10000

6ES7 997-0BG00-0XA0

Small card - great support

The Automation Value Card is an integral component of the comprehensive service concept with which Siemens Automation and Drives will accompany you in each phase of your automation project.

It doesn't matter whether you want just specific services from our Technical Support or want to purchase high-quality Support Tools in our Online Shop, you can always pay with your Automation Value Card. No invoicing, transparent and safe. With your personal card number and associated PIN you can view the state of your account and all transactions at any time.

Services on card. This is how it's done.

Card number and PIN are on the back of the Automation Value Card. When delivered, the PIN is covered by a scratch field, guaranteeing that the full credit is on the card.

5

Detailed information on the services offered is available on our Internet site at:

http://www.siemens.com/automation/service&support

Service & Support à la Card: Examples

Technical Support

”Priority“

Priority processing for urgent cases

”24 h“

Availability round the clock

 

 

„Extended“

Technical consulting for complex questions

Support Tools in the Support Shop

”System Utili-

Tools that can be used directly for configuration, anal-

ties“

ysis and testing

 

 

”Applications“

Complete topic solutions including ready-tested soft-

 

ware

 

 

”Functions &

Adaptable blocks for accelerating your developments

Samples“

 

 

 

5/6

Siemens DA 12 · 2008

 

 

© Siemens AG 2008

Appendix

Indices

Subject and Order No. index

Subject index

 

 

Page

A

 

A&D in the WWW

5/4

A&D online services

5/4

Acoustic power level

2/4

Aggressive gases and vapors

2/3

Air filter

3/118

Air flow

3/120

Air flow monitor

2/6

Air inlet

3/118

Air-to-water heat exchanger

2/5, 3/121

Anti-condensation heating

2/6, 3/120

Appendix

Part 5

Armature voltage

2/2

B

 

Balancing

2/6, 3/120

Bearing monitoring

3/120

Bearing temperature monitoring

2/5

Bearings

2/4, 3/119

Benefits

1/5

Brakes

3/121

Brush length

3/120

Brush materials

2/2

Brush monitoring

2/6

Brush service life

2/2

Brushes

3/120

C

 

Cable infeed

3/118

Carbon brushes

2/2

Commutation

2/2

Compensated motors

3/24 … 3/77,

 

3/92 … 3/117

Condensation

2/2

Conditions of delivery

5/10

Conditions of sale

5/10

Configuration and software engineering

5/5

Converter connection

2/2

Coolant supply temperature

2/2

Cooling

2/4

Cooling air temperature

3/120

Cooling air thermometer

2/6

Cooling method

3/3

Customer Support

5/5 ... 5/6

D

 

Degree of protection

3/3, 3/119

Determining the motor type

3/3

Diagnostics

3/120

Dimensions

Part 4

Direction of rotation

2/3, 3/120

Drive selection

3/2

Dry-type filter

3/118

Duct connection

2/5, 3/119

DURIGNIT 2000

2/3

DURIGNIT insulation system

2/3

E

 

Easy shopping with the A&D Mall

5/4

Encoders

2/5

Explanations

Part 2

Export regulations

5/10

Extended field control range

3/120

F

 

Fan unit

2/5, 3/121

Field control range

2/3

Field weakening speed

2/3

Fields of application

1/4

Field voltage

3/6

Filter installation

2/5

 

Page

 

G

 

 

Gases

2/3

 

Guideline for drive selection

3/2

 

I

 

 

Indices

5/7 … 5/9

 

Information and ordering on the Internet and

 

 

on CD-ROM

5/4

 

Installation and operating conditions

2/2

 

Intermittent duty

2/3

 

Introduction

Part 1

 

K

 

 

Knowledge base and Automation Value Card

5/6

 

L

 

 

Leak warning

3/120

 

Leak warning device

2/6

 

M

 

 

Magnetic circuit

2/2

 

Monitoring

2/5

 

Motor design

2/2

 

Motor type

3/3

 

Mounted assemblies

3/118

 

Mounted equipment

2/4, 3/121

 

Mounting of fan unit

3/118

 

N

 

 

Noise levels

2/4

 

Non-standard rated field voltages

3/6

 

O

 

 

Online support

5/5

 

Operating conditions

2/2

 

Operating mode

2/3

 

Operation and diagnostics

3/120

 

Optimization and Upgrading

5/5

 

Options

3/118 … 3/121

 

Order No.

3/5

 

Order No. index

5/8

 

Order No. supplements

3/6

 

Order No. code

3/5

 

Our services for every phase of the project

5/5

 

Output

3/4

 

Output changes

2/2

 

Overload capability

2/2

 

Overtemperature

3/120

 

P

 

 

Paint finish

2/3, 3/119

 

 

Preselection of the motor according to torque

 

 

and output

3/4

5

Product selection using the interactive catalog

5/4

Protection

2/5

Pulse encoder

2/5, 3/121

 

Q

 

 

 

 

Quality management

1/1

 

R

 

 

Rate of change of current

2/2

 

Rated field voltages

3/6

 

Rated output

2/3

 

Rating plate

3/120

 

Regreasing device

2/4

 

Regulations

5/2

 

Repairs and Spare Parts

5/5

 

Rotors

2/2

 

Siemens DA 12 · 2008

5/7

 

 

 

 

© Siemens AG 2008

 

 

Appendix

 

 

 

 

 

Indices

 

 

 

 

 

Subject and Order No. index

 

 

 

 

 

S

Page

 

T

Page

 

 

 

 

 

 

 

Sector-specific applications

2/3, 3/120

 

Tachometers

2/5, 3/121

 

Selection and ordering

Part 3

 

Technical consulting

5/5

 

Service on Site

5/5

 

Technical support

5/5

 

Shaft end

2/6, 3/119

 

Temperature class

2/3

 

Short codes

3/118 … 3/121

 

Terminal box

2/6, 3/118

 

Siemens contacts worldwide

5/3

 

Terms of supply

5/10

 

Silencer

3/118

 

Thermal motor protection

2/5

 

Site altitude

2/2

 

Torque

3/4

 

Sound pressure level

2/4

 

Types of construction

3/6

 

Specifications

5/2

 

U

 

 

Speed data on the rating plate

2/3

 

 

 

 

Uncompensated motors

3/7 … 3/23,

 

Speed deviations

2/2

 

 

 

 

3/78 … 3/91

 

Standard paint finish

2/3

 

 

 

 

 

 

 

Standard rated field voltages

3/6

 

V

 

 

Standards

5/2

 

 

 

 

Vapors

2/3

 

Structure of the Order No.

3/5

 

 

 

Ventilation

2/4

 

Supply

2/2

 

 

 

Vibration quantity

3/120

 

 

 

 

 

 

 

 

W

 

 

 

 

 

Welcome to Automation and Drives

1/2

 

 

 

 

 

 

Order No. index

 

 

 

 

 

Order No.

Page

 

Order No.

Page

 

1GG5

 

 

1GG7

 

 

1GG5 500

3/56 … 3/57

 

1GG7 351

3/24 … 3/25

 

1GG5 501

3/58 … 3/59

 

1GG7 352

3/26 … 3/27

 

1GG5 502

3/60 … 3/61

 

1GG7 353

3/28 … 3/29

 

1GG5 503

3/62 … 3/63

 

1GG7 354

3/30 … 3/31

 

1GG5 504

3/64 … 3/65

 

1GG7 355

3/32 … 3/33

 

1GG5 631

3/67 … 3/68

 

1GG7 401

3/34 … 3/35

 

1GG5 632

3/69 … 3/70

 

1GG7 402

3/36 … 3/37

 

1GG5 633

3/71 … 3/72

 

1GG7 403

3/38 … 3/39

 

1GG5 634

3/73 … 3/74

 

1GG7 404

3/40 … 3/41

 

1GG5 635

3/75 … 3/76

 

1GG7 405

3/42 … 3/43

 

1GG6

 

 

1GG7 451

3/45 … 3/46

 

 

 

1GG7 452

3/47 … 3/48

 

1GG6 162

3/7

 

 

 

1GG7 453

3/49 … 3/50

 

1GG6 164

3/7

 

 

 

1GG7 454

3/51 … 3/52

 

1GG6 166

3/8

 

 

 

1GG7 455

3/53 … 3/54

 

1GG6 186

3/9

 

 

 

 

 

 

1GG6 188

3/10

 

 

 

 

1GG6 206

3/12

 

 

 

 

1GG6 208

3/13

 

 

 

 

1GG6 226

3/15

 

 

 

 

1GG6 228

3/16

 

 

 

 

1GG6 256

3/18

 

 

 

 

1GG6 258

3/19

 

 

 

 

1GG6 286

3/21

 

 

 

 

1GG6 288

3/22

 

 

 

5

5/8

Siemens DA 12 · 2008

 

 

© Siemens AG 2008

 

 

 

Appendix

 

 

 

 

Indices

 

 

 

 

Subject and Order No. index

 

Order No.

Page

Order No.

Page

 

1GH5

 

1HQ7

 

 

1GH5 500

3/56 … 3/57

1HQ7 351

3/92

 

1GH5 501

3/58 … 3/59

1HQ7 352

3/93

 

1GH5 502

3/60 … 3/61

1HQ7 353

3/94

 

1GH5 503

3/62 … 3/63

1HQ7 354

3/95

 

1GH5 504

3/64 … 3/65

1HQ7 355

3/96

 

1GH6

 

1HQ7 401

3/98 … 3/99

 

 

1HQ7 402

3/100 … 3/101

 

1GH6 162

3/7

 

1HQ7 403

3/102 … 3/103

 

1GH6 164

3/7

 

1HQ7 404

3/104 … 3/105

 

1GH6 166

3/8

 

1HQ7 405

3/106 … 3/107

 

1GH6 186

3/9

 

1HQ7 451

3/108 … 3/109

 

1GH6 188

3/10

 

1HQ7 452

3/110 … 3/111

 

1GH6 206

3/12

 

1HQ7 453

3/112 … 3/113

 

1GH6 208

3/13

 

1HQ7 454

3/114 … 3/115

 

1GH6 226

3/15

 

1HQ7 455

3/116 … 3/117

 

1GH6 228

3/16

 

 

 

 

1GH6 256

3/18

1HS5

 

 

1GH6 258

3/19

1HS5 500

3/56 … 3/57

 

1GH6 286

3/21

1HS5 501

3/58 … 3/59

 

1GH6 288

3/22

1HS5 502

3/60 … 3/61

 

1GH7

 

1HS5 503

3/62 … 3/63

 

 

1HS5 504

3/64 … 3/65

 

1GH7 351

3/24 … 3/25

 

 

 

 

1GH7 352

3/26 … 3/27

1HS6

 

 

1GH7 353

3/28 … 3/29

1HS6 186

3/9

 

1GH7 354

3/30 … 3/31

1HS6 188

3/10

 

1GH7 355

3/32 … 3/33

1HS6 206

3/12

 

1GH7 401

3/34 … 3/35

1HS6 208

3/13

 

1GH7 402

3/36 … 3/37

1HS6 226

3/15

 

1GH7 403

3/38 … 3/39

1HS6 228

3/16

 

1GH7 404

3/40 … 3/41

1HS6 256

3/18

 

1GH7 405

3/42 … 3/43

1HS6 258

3/19

 

1GH7 451

3/45 … 3/46

1HS6 286

3/21

 

1GH7 452

3/47 … 3/48

1HS6 288

3/22

 

1GH7 453

3/49 … 3/50

1HS7

 

 

1GH7 454

3/51 … 3/52

 

 

1HS7 351

3/24 … 3/25

 

1GH7 455

3/53 … 3/54

 

1HS7 352

3/26 … 3/27

 

 

 

 

1HQ6

 

1HS7 353

3/28 … 3/29

 

1HQ6 186

3/78

1HS7 354

3/30 … 3/31

 

1HQ6 188

3/79

1HS7 355

3/32 … 3/33

 

1HQ6 206

3/80

1HS7 401

3/34 … 3/35

 

1HQ6 208

3/81

1HS7 402

3/36 … 3/37

 

1HQ6 226

3/83

1HS7 403

3/38 … 3/39

 

1HQ6 228

3/84

1HS7 404

3/40 … 3/41

 

1HQ6 256

3/86

1HS7 405

3/42 … 3/43

 

1HQ6 258

3/87

1HS7 451

3/45 … 3/46

 

1HQ6 286

3/89

1HS7 452

3/47 … 3/48

 

1HQ6 288

3/90

1HS7 453

3/49 … 3/50

 

 

 

1HS7 454

3/51 … 3/52

 

 

 

1HS7 455

3/53 … 3/54

 

5

Siemens DA 12 · 2008

5/9

 

 

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