Thompson Work Organisations A Critical Introduction (3rd ed)
.pdf452 • W O R K O R G A N I S AT I O N S
Marchington, M. and Wilkinson, A. 164, 181 Marchington, M. et al. 81
Marcuse, H. 370
Margerison, C. J. and McCann, D. J. 265, 318 Marginson, P. 160, 176
Marglin, S. A. 21, 22
Marks, A. et al. 53, 99, 159, 196, 205, 207, 254, 255 Mars, G. 352
Marsden, R. 124, 126
Martin, J. 137, 200, 201, 250, 264, 378 Martin, J. and Siehl, C. 200, 202 Martin, P. and Nichols, J. 193, 198, 199 Martinez Lucio, M. and Weston, S. 196 Martinko, M. J. 227, 344
Marx, K. 16, 17, 22, 103, 365, 366, 369, 371, 373, 374, 382
Maslow, A. H. 51, 55, 74, 295, 296, 304 Masreliez-Steen, G. 146
Mather, C. 177
Mathews, J. 165, 247, 254
Maurice, M., Sorge, A. and Warner, M. 78
Mayo, E. 45, 47, 48, 49, 51, 55, 191, 194, 201, 360 McArdle, L. et al. 182, 188
McCabe, D. 329
McCann, D. 265 McGill, M. et al. 257
McGregor, D. 51, 53, 267, 268, 295, 353 McHugh, D. 289
McHugh, D. et al. 248, 249, 256, 258, 346, 350, 351
MacInnes, J. 176
McKenna, E. 224, 231, 233, 241, 245, 270, 282, 292, 307, 318, 319
McKinlay, A. 170, 172, 173, 174, 184, 190, 329 McKinlay, A. and Taylor, P. 114, 131, 205 McKinnon, G. 143
McLelland, D. 296
Mead, G. H. 365
Mechanic, D. 121 Meek, V. L. 201, 206 Meindl, J. R. et al. 276 Melling, J. 112 Merton, R. K. 39, 225
Meyer, J. W. and Rowan, B. 76, 362 Meyer, P. B. 66, 153, 182, 220 Meyer, P. B. et al. 274
Milkman, R. 181, 183 Miller, D. R. 335
Miller, E. J. and Rice, A. K. 325, 330 Miller, G. A. et al. 242
Miller, H. G. and Verduin, J. R. 246 Miller, P. and O’Leary, T. 111 Miller, P. M. 52, 197
Mills, A. J. and Murgatroyd, S. J. 362 Mills, A. J. and Tancred, P. 15, 136 Millward, N. 181
Millward, N. et al. 166, 196 Mintzberg, H. 40, 89, 91, 92, 96 Mirchandani, K. 161
Mischel, W. 309
Mitter, S. 68, 153, 161, 176 Montgomery, D. 24, 33
Morgan, G. 3, 17, 368, 376, 378, 389 Morgan, G. and Hooper, D. 112 Morishima, M. 70
Moscovici, S. 381
Moscovici, S. and Zavalloni, M. 320 Mueller, F. 81, 183
Mulgan, G. 150 Mulholland, K. 99, 180, 208
Mullins, L. 12, 54, 91, 98, 118, 224, 244 Munro, R. 182
Murakami, T. 182 Murdoch, R. 6, 9, 10, 129
Murphy, L. R. and Sorenson, S. 283 Murray, F. 153, 169
Murray, F. and Wickham, J. 107 Myers, M. T. and Myers, G. T. 311 Myers, S. 44, 213, 214, 313
Nadworny, A. 33
Naisbitt, J. and Aburdene, P. 193, 202 Nandhakumar, J. 161
NEDO Report 184
Neimark, C. and Tinker, T. 50
Nelson, D. 25, 29, 32, 34, 44 Newell, H. and Dopson, G. 95, 180 Newton, T. 376, 391
Newton, T. and Findlay, P. 128 Ng, C. W. and Fosh, P. 147 Nichols, T. 369
Nichols, T. and Beynon, H. 95, 209, 296, 318, 323, 331
Nicholson, N. 277 Nickson, D. et al. 171 Noble, D. 64
Nohria, N. 155
Nonaka, I. and Taukeuchi, H. 153, 169 Nord, W. and Fox, S. 220, 382
Norris, C. 375, 392 Nyland, C. 29, 32, 34
O’Connell Davidson, J. 144, 155, 172 O’Donnell, M. 205
O’Neill, N. 126, 130, 373, 384 O’Reilly, C. A. and Chatman, J. A. 101 O’Reilly, J. 176
O Riain, S. 179, 184, 188 Ogbonna, E. 201, 203, 204, 205
Ogbonna, E. and Wilkinson, B. 187, 203, 206 Oliver, J. 100
Osterman, P. 165, 180
Ouchi, W. G. 191, 194
Ouchi, W. G. and Johnson, J. B. 202 Owen, G. 24
Palmer, B. 31
Palmer, I. and Hardy, C. 375
I N D E X • 4 5 3
Pantelli, N. et al. 185
Parker, M. 194, 202, 374, 384 Parker, M. and Jary, D. 174
Parker, M. and McHugh, G. 356, 398
Parker, M. and Slaughter, J. 115, 188 Parsons, T. 118, 124, 360
Pascale, R. T. 11, 88, 149
Pascale, R. T. and Athos, A. G. 191 Pearce, F. 360
Pearson, R. 86, 108 Penn, R. 291 Penrose, R. 15 Perlmutter, H. V. 82 Perloff, R. M. 231 Perrons, D. 189
Perrow, C. 4, 8, 37, 42, 49, 51, 62, 63, 66, 155, 169, 192, 199, 206, 355, 356
Peters, T. J. 4, 117, 154, 155, 156, 170, 273, 331 Peters, T. J. and Austin, N. 199
Peters, T. J. and Waterman, R. H. 11, 49, 52, 55, 92, 191, 193, 195, 199, 202, 208, 250, 360
Pettigrew, A. 120
Pettigrew, A. and Whipp, R. 248 Petty, R. E. and Cacioppo, J. T. 229
Pfeffer, J. 58, 61, 63, 101, 103, 108, 115, 117, 118, 119, 120, 122, 123, 134, 135, 389
Pheysey, D. 208 Phizacklea, A. 176
Pillingier, D. and West, M. 258 Piore, M. J. 151
Piore, M. J. and Sabel, C. F. 82, 151, 153 Pitelis, C. 80
Poggio, B. 135, 140 Polan, A. J. 372 Pollard, S. 22, 23
Pollert, A. 108, 140, 167, 175, 176, 184, 209, 329 Poole, M. and Mansfield, R. 99
Porter, M. 79, 82, 110
Potter, J. and Wetherall, M. 380 Potter, M. E. 386
Potterfield, T. 172, 180 Prethus, R. 4
Pringle, R. 133, 135, 136, 137, 142, 144, 390 Pritchard, C. 220
Proctor, A. J. et al. 177
Proctor, S. and Mueller, F. 159, 164, 327 Pugh, D. S. 7, 37
Pugh, D. S. and Hickson, D. J. 60 Pugh, D. S. et al. 40
Purcell, J. and Sissons, K. 109 Purcell, J. T. 65, 270, 271 Purcell, K. et al. 160
Putnam, L. L. and Mumby, D. K. 137, 187, 378
Quinn Mills, D. 156
Rainbird, H. 173
Rainnie, A. 173
Ramazanogolu, C. 134
Ramsay, H. 163
Ramsay, H. and Scholarios, D. 138, 139 Ramsey, K. and Parker, M. 135, 372, 380 Randle, H. and Rainnie, A. 8
Randolph, A. 117
Ray, C. A. 114, 194, 203, 205
Reed, M. S. 13, 49, 58, 61, 90, 100, 192, 356, 359, 360, 364, 376, 377, 378, 389, 390
Rees, T. 134
Reich, R. 75, 154, 171
Reich, R. and Gordon, D. M. 106 Reicher, S. 384
Reinstein, A. and Bayou, M. E. 258 Rhinesmith, S. 75
Rifkin, J. 67, 170
Ritzer, G. 41, 168, 186, 358, 373, 374, 390 Robertson, D. et al. 183, 329
Robinson, P. 160
Roethlisberger, F. G. and Dickson, W. J. 45, 46, 47, 49, 50, 55, 360
Roffe, I. 257 Rogers, C. 296 Rollinson, D. 270
Rollinson, D., Broadfield, A. and Edwards, D. J. 271 Rollinson, D. et al. 250, 251, 257, 265
Roper, M. 380
Rose, G. 303
Rose, M. 3, 29, 32, 43, 49, 50, 60, 64, 105 Rose, M. and Jones, B. 109, 112
Rose, N. 126, 200
Rosenberg, S. and Hovland, D. 229
Rosenberg, S. and Lapidus, J. 161 Rosener, J. 136, 138
Rosenfeld, P., Giacolone, R. A. and Riordan, L. A. 344
Rosenman, R. H. et al. 277, 282 Rosenthal, P. et al. 206
Rosier, M. 384 Rosnow, R. L. 381
Rothschild-Whitt, T. 372
Rothwell, W. J. and Kazanas, H. C. 229 Rotter, J. B. 236, 347
Rowan, D. 69
Rowlinson, M. 6, 21, 37, 38 Rowlinson, M. and Hassard, J. 369 Roy, D. F. 128, 298, 302, 346 Rubery, J. et al. 132, 147 Rueschemeyer, D. 23, 39, 71, 96, 123 Rugman, A. 85
Russ, G. S. 343 Ryan, R. 177
Sabel, C. F. 151, 156
Sabel, C. F. and Piore, M. 169
Salaman, G. 6, 11, 13, 54, 139, 209, 290, 291, 349, 367, 370, 371
Salancik, G. R. and Pfeffer, J. 225 Sandberg, A. 80, 183
Sandelands, L. E. and Srivatsan, V. 15
454 • W O R K O R G A N I S AT I O N S
Sargent, A. G. 139
Saunders, C. S. 263
Sayer, A. 60, 163, 165, 168, 188, 358, 366, 370, 371 Sayer, A. and Ray, L. 191
Scarborough, H. and Burrell, G. 95
Schein, E. H. 8, 12, 48, 107, 193, 206, 261, 290, 316, 318, 319
Schienstock, G. 85 Schiller, T. 170 Schlenker, B. R. 343 Schneider, M. 384
Schneider, M. and Barsoux, J. L. 76, 196 Schor, J. 188
Schumann, M. 186
Schultz, M. and Hatch, M. J. 389 Schutz, A. 363
Schwartz, H. S. 309 Scott, J. 105, 205 Seivers, B. 290, 306 Seligman, M. E. P. 347 Selye, H. 278, 279, 282
Selznick, P. 11, 249, 267, 272 Senge, P. 249
Sennett, R. 180 Seve, L. 336, 381
Sewell, G. 114, 115, 127, 130, 165, 183, 325 Sewell, G. and Wilkinson, B. 114, 127, 183 Shaiken, H. et al. 172, 185
Shamir, B. 308, 309, 310
Sharpe, D. 184, 185, 329 Shaw, M. 110
Shenhav, Y. 20, 25, 26, 27, 30, 32, 33, 35, 42, 43, 48, 87, 89, 94, 360, 371
Sheppard, D. 139, 141 Shrivastava, P. 249
Silver, J. 45, 199, 201, 202, 208 Silverman, D. 363, 364, 365 Silverman, D. and Jones, J. 364 Simpson, R. 135, 138, 140, 145, 147 Sims, D. et al. 248
Sirriani, C. 372 Sisson, J. 166, 196
Sisson, K. and Marginson, P. 173 Skinner, B. F. 241
Slappendel, C. 253, 254 Slaughter, J. 185, 188 Sloan, M. 346
Smart, B. 130, 167, 373, 374 Smircich, L. 200
Smith, C. 151, 167, 168
Smith, C. and Elger, T. 79
Smith, C. and Meiksins, P. 78, 81, 83, 84 Smith, C. and Thompson, P. 84
Smith, D. 164, 181
Snyder, M. and Gangestad, S. 236 Snyder, M. et al. 344 Sondergaard, M. 72, 73
Sorge, A. et al. 78
Sparrow, P. and Hiltrop, J. M. 78
Spears, R. 384, 385, 386 Springer, R. 186, 188 Stacey. R. D. 253, 256
Stainton-Rogers, R. and Stainton-Rogers, W. 386 Standing, G. 160
Stanko, E. 141 Starkey, K. 245, 360
Steffy, B. D. and Grimes, A. J. 127
Steiner, T. and Miner, B. 106, 110 Stephenson, C. 329
Stewart, E. 89. 91. 92
Stodgill, R. M. 267, 268, 271, 272, 273 Stone, K. 24, 26, 27
Storey, J. 17, 95, 97, 99, 107, 108, 109, 118, 175, 196, 358
Storlie, F. J. 287 Strauss, G. et al. 363
Streek, W. 85, 111, 157, 159 Stryker, S. 309
Sturdy, A. 114, 292
Sturdy, A. and Fineman, D. 286
Sturdy, A., Knights, D. and Willmott, H. 330 Supple, B. 27, 37, 38, 70, 71
Sussman, L. 262 Sweiger, D.M. et al. 321
Swieringa Wierdsma, A. 248 Symons, G. 145
Taber, T. D. 229
Tailby, S. and Turnbull, P. 163 Tajfel, H. 226
Tajfel, H. and Turner, J. C. 226, 336
Taylor, F. W. 11, 20, 24, 25, 29, 30, 31, 32, 33, 34, 35, 36, 37, 40, 41, 42, 44, 47, 48, 50, 187, 358, 392–3
Taylor, P. and Bain, P. 116, 188 Taylor, S. 116, 187, 206 Taylor, W. 156, 175
Teasdale, P. 169, 173, 175, 179 Tedeschi, J. T. et al. 231, 344 Tennen, H. and Affleck, G. 275 Teulings, A. 94, 95, 96, 350 Thackray, J. 41, 201, 207, 393 Thomas, A. and Kitzinger, C. 141 Thomas, B. 93, 104
Thompson, E. P. 22 Thompson, J. D. 56, 57, 58
Thompson, J. D. and McEwan, W. J. 66, 385 Thompson, P. 108, 113, 132, 140, 197, 366, 375, 377 Thompson, P. and Ackroyd, S. 131
Thompson, P. and Bannon, E. 95, 322, 330 Thompson, P. and Findlay, P. 192, 194, 200, 208, 352 Thompson, P. and McHugh, D. 301
Thompson, P. and O’Connell Davidson, J. 167, 189, 393
Thompson, P. and Smith, C. 84, 86, 366 Thompson, P. and Wallace, T. 328
Thompson, P., Wallace, T. and Flecker, J. 67, 85, 173
I N D E X • 4 5 5
Thompson, P. and Warhurst, C. 369
Thompson, P., Warhurst, C. and Callaghan, G. 188 Thompson, P. et al. 82, 173, 185, 186, 206, 368 Thurley, K. and Wood, S. 110
Tichy, N. and Devanna, M. A. 272 Tichy, N. et al. 52, 110
Tierney, M. 140
Toffler, A. 240, 252, 258
Tolbert, P. and Zucker, L. G. 361, 362 Tomlinson, J. 109
Tompkins, P. K. and Cheney, G. 325 Torrington, D. 98
Towers, B. 176 Townley, B. 123, 128 Tran, V. 257 Triandis, H. C. 231
Trist, E. L. and Bamforth, K. W. 56 Trist, E. L. et al. 56
Tsoukas, H. 83, 87, 93, 94, 249, 361, 365, 378 Tuckman, A. 41, 185, 268, 269, 317
Turnbull, P. J. 157, 175, 185, 188 Turner, J. C. 226, 336
Turner, L. and Auer, P. 182
Tyler, M. and Taylor, S. 142
Ure, A. 22
Van Maanen, J. 247, 344 Vidal, J. 169
Vroom, V. H. 294, 301
Vroom, V. H. and Mann, F. C. 268 Vroom, V. H. and Yetton, P. W. 270, 271
Wainwright, H. 159
Wajcman, J. 132, 133, 138, 140, 145, 147 Walby, J. 132
Walker, C. R. and Guest, R. H. 60 Wall, T. D. et al. 324
Wallace, C. 111 Walton, R. E. 102 Walzer, M. 128 Wardell, M. 98 Warhurst, C. 79
Warhurst, C., Nickson, D. and Shaw, E. 80 Warhurst, C. and Thompson, P. 171, 189 Waterman, R. H. 103
Watson, T. 13, 89, 93, 94, 95, 109, 120, 121, 208, 241, 369, 390, 392
Webb, J. 147, 208 Webber, A. 156
Weber, M. 4, 7, 11, 16, 19, 20, 34, 35, 36, 37, 40, 41, 74, 119, 122, 126, 133, 149, 186, 272, 273, 327, 355, 357, 358, 359, 360, 363, 366, 370, 371, 372, 373, 374, 375, 379, 380
Webster, F. 132, 140, 379
Webster, M. F. and Robbins, K. 127 Weick, K. 202, 305
Weigert, A. J. 335, 340 Weigert, A. J. et al. 334
Weightman, J. 217 Weir, D. 368 Weldon, F. 137 Wellin, M. 305
West, M. and Farr, J. L. 253, 255 West, P. 247, 256, 258 Westwood, S. 108, 140, 209, 338 Wexler, P. 303, 336, 381 Wheeler, S. and Lyon, D. 286 Whipp, R. 110
Whitaker, A. 66 Whitehead, T. 45, 50
Whitley, R. 54, 68, 76, 77, 78, 79, 82, 86, 88, 90, 99 Whittington, R. 65, 177, 368
Whyte, W. H. 5, 191, 263, 294, 314, 331 Wickens, P. 165, 184
Wiener, N. 307
Wilkinson, A. 64, 107, 164, 183, 342 Wilkinson, A., Godfrey, W. and Marchington, M.
182, 183, 205
Wilkinson, A. and Willmott, H. 41, 185
Williams, K. et al. 33, 81, 151, 167, 168, 169, 185 Williams, R. 172
Williamson, O. 37, 38, 67, 128 Willis, P. 140, 209, 291
Willmott, H. 90, 118, 127, 188, 192, 200, 201, 204, 207, 327, 361, 374, 378, 385
Wilson, F. and Thompson, P. 131, 141 Wilson, F. M. 133
Wilson, G. 134, 136
Winfield, I. J. and Kerrin, M. 249 Winstanley, D. 108
Wise, S. and Stanley, L. 143, 144 Witz, A. 111, 147
Witz, A., Halford, D. and Savage, M. 142, 143, 144 Witz, A. and Savage, M. 132, 136, 148, 379, 380 Womack, J., Roos, D. and Jones, D. 164, 165 Womack, J. et al. 81
Wood, S. 59, 63, 107, 165, 167, 168, 173, 182, 187
Wood, S. and Albanese, M. T. 181
Wood, S. and De Menzes, L. 166 Woodward, J. 60, 361
Woolf, J. 15
Wray, D. 198
Wright, C. and Lund, J. 185 Wright, E. O. 200, 205 Wright Mills, C. 6
Yates, D. 159, 160
Yakhlef, A. and Sulzer-Morling, M. 169
Yarrow, M. 330, 331
Zeitlin, M. 104
Zimbalist, A. 107
Zimbardo, P. G. et al. 232
Zimmerman, D. 363
Zuboff, S. 114, 115, 131, 263, 277
Subject Index
accountants, role of accounting controls 7, 29, 37, |
careers 38–9, 53, 95, 159, 178–9, 345–6, 371 |
||
94, 97–8, 128, 314 |
Central and Eastern Europe |
38, 80, 85 |
|
agency xviii, 17–18, 97–8, 100, 104–5, 124–5, 131, |
change xvi, 17, 213, 240, 247–59, 260, 272–5, |
||
221, 251, 308, 362, 364, 368–9, 373, 378, 384–6 |
283–6 |
|
|
aggression |
217, 238, 282 |
and learning organisations |
247–53 |
alienation |
60, 289, 306, 338, 350, 366, 371 |
models 250–3 |
|
appraisal |
116, 127–8, 227, 232, 237, 242, 275, |
programmes 99, 200–1, 206–9, 253–5, 351–2 |
|||||
289, 343, 351 |
|
|
see also creativity, learning, innovation |
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Aston Studies |
39–40, 50–1 |
|
China 75, 80 |
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attitudes |
xvi, 207–8, 215, 222, 225, 229–33, 236–7 |
class relations 4, 11, 86, 96, 331, 341–2, 366–8 |
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and identity |
220, 340 |
|
classical management theory 19, 37, 41, 86–9, 92–3 |
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and personal development 246 |
|
clerical, white-collar employees 27, 105, 139, 159, |
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attitude-behaviour correlation 230–1 |
171 |
|
|||||
theory of reasoned action 231 |
|
co-operatives, alternative forms of organisation |
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change |
231–3, 250, 273, 312, 326–8, 340–1, |
195–7, 220, 394–5 |
|||||
352–4 |
|
|
|
|
|
commitment 42, 138, 164–6, 180–2, 191, 195–6, |
|
and teams |
328–30 |
|
208, 228–9, 248, 273–6, 284, 287, 292–3, 294, |
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components and definitions 229–30 |
299–305, 308–10, 349–51, 385 |
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surveys |
215, 229–31 |
|
group 272, 318–21, 330–2 |
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see also values |
|
|
mainstream v. critical view 319 |
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attribution theory |
xvi, xvii, 226–8 |
mobilisation of 53, 310–15, 327 |
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and leadership 275–6 |
|
public 231–2, 237, 249, 265, 273 |
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and stress |
297–84 |
|
communication xvi, xvii, 220, 251, 257, 260–4, |
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attributional labour 289, 348–9 |
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268–9, 300 |
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self-attribution |
283, 348–50 |
|
and groups 316–18, 331 |
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Australia |
86, 134, 177, 179, 181 |
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and influence xvii, 264–6 |
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Austria |
80, 111 |
|
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and power 262–4 |
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behaviourism |
214, 241 |
|
non-verbal |
344 |
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|
management information systems 248, 263–4, |
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see also learning |
|
|
openness 262–3 |
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benchmarking 81, 85, 185, 251 |
|
process 260–3 |
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Benetton |
153, 173–4 |
|
see also culture, leadership |
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best practice, spread of 75, 84–5, 111, 123, 157, |
comparative organisation, analysis of xiv, 70–1, 78, |
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173 |
|
|
|
|
|
82–5 |
|
Body Shop 193, 206 |
|
compliance 229, 231, 249, 265, 312–14 |
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bureaucracy 3–7, 10, 20, 35–41, 59, 77, 134–7, |
and learned helplessness 227, 347 |
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139–41, 145–9, 156–7, 172–5, 182, 189, 190, 327, |
conflict 9, 17, 33, 36, 39, 104, 217, 261, 299 |
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357–9, 370–4, 380 |
|
intergroup |
321–4, 336 |
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bureaucratisation of production |
25–8, 29–41 |
conformity |
265, 312–13, 346 |
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post-bureaucratic organisations |
136–7, 147–50, |
consent 291, 330 |
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154–6, 173, 189, 375–7 |
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mobilisation of 17, 113, 123, 216, 221, 248, 306, |
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see also control, bureaucratic |
|
323, 338–9, 350 |
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business process re-engineering (BPR) 163, 182, 185 |
consultants |
29, 50, 100, 191, 201, 203, 253, 255, |
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call centres |
114–16, 154, 187, 287–8, 346 |
265, 283, 296, 300, 350 |
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contingency theory 7, 58–61, 71–2, 88, 219, 361, |
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capitalism |
28, 85–6, 90, 123, 358, 366–73 |
364 |
|
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circuits of |
111–12, 369 |
|
critiques of 63–9 |
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managerial |
70–1, 77, 87–8, 90 |
|
see also leadership |
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types, development of 21–2, 77–8 |
control 30–2, 63–9, 101–16, 127–8, 180–4, |
I N D E X • 4 5 7
214–21, 241, 256, 262–5, 273, 286, 307–8, 316–19, 338–9, 348–54
and stress 289–93
and teams 102–3, 329–33
bureaucratic 38–41, 52, 106–7, 115, 130, 156–7, 192, 198, 203, 298, 345, 373
concertive 325–7 craft 24–5, 29
mainstream perspectives on 101–3
management strategies of 97, 105–11, 232, 238, 266
normative regulation 192–3, 197, 202–4, 290, 313, 325–33
personal, pre-bureaucratic 23–5 radical perspectives xv, 103–9 technical 106, 115–16
see also motivation
coping 288–9, 299, 302, 320, 333 responses 219, 282, 286
with uncertainty 247, 258, 260–6, 312–15, 326–7, 338–40, 347–50
see also stress
counselling xvii, 213–15, 282–6, 301, 349 see also stress
craft see skilled workers
creativity xvi, 169–70, 184, 229, 240, 249, 253, 255–9, 298, 319, 320–1, 331, 338–9, 342, 382 see also change, innovation, learning
culture 114, 191–209, 234–6, 254–6, 261, 271–6, 291, 310, 337–41, 352
corporate 52–3, 55, 82, 113–14, 126–7, 190–5, 198–201, 204–8, 215, 224, 313, 360, 376 gendered 135, 139–40
national 71–6, 196, 228
organisational, sub-cultures 196, 200–1, 207–9, 228, 323, 329
scripted 288, 345
customer care programmes 192, 195, 203–5
decentralisation of organisations 40, 153–6, 172–5, 189
decision-making 38, 58, 123, 149, 182, 236–8, 252, 257, 268, 317–23, 327
see also motivation deconstruction 376, 378, 395
dialectical perspective 17, 255–6, 333, 363 direct selling organisations 10, 209 disorganisation 3–4, 18, 151, 156, 172, 175 diversity, managing 145–7
downsizing 9, 95, 107, 155–6, 174, 179, 189, 207, 217, 273, 325, 358
Durkheimean perspectives 194, 203, 359–60
East Asian economies 74, 77, 104, 147 effort bargain 39, 162, 175, 188–9, 198, 367 embeddedness 16, 79, 82, 355
emotions in organisations 137–8, 142, 192–3, 217, 220, 229, 233, 258, 268, 277, 281, 308, 313, 330 emotional labour 186–8, 286–93, 345, 351
employment relationship 3, 5–6, 38, 41, 48, 52–3, 156–62, 178–80, 196, 205, 254, 262, 369–71
employment trends 171–2
empowerment 12, 19, 103, 117, 180, 187, 248, 257, 313, 323, 391, 395
engineers, ideology and practices 27, 29–32, 40–1, 43, 64, 71, 77, 87, 94, 170, 360
environments, of organisations 8, 54–69, 85, 97–8, 258, 277, 311, 360–2
equal opportunity practices 133, 145–7, 395 ethnic divisions 29, 41, 140, 146, 162, 176 ethnomethodology 364–5, 369
exchange theory 58, 253, 301
family, the 7–8, 16, 23, 66, 77, 140, 147, 339, 369 flexibility, at work 33, 111, 156–62, 188, 248, 257,
299, 328–9, 346, 350
flexible firm model 158–61, 175–8, 189
flexible specialisation theory 151–3, 155, 167–9, 173, 186, 189
Ford Motor Company 45, 58, 80, 128, 157, 163, 183, 246, 291
Fordism, post-Fordism 33, 82, 150–3, 168, 205 Foucault, Foucauldian perspectives xv, 116,
124–31, 137–8, 143–5, 183, 204, 373, 376 France 30, 33, 37, 71, 78, 176
franchising 155, 173 free trade zones 68–9
functionalist theory 118, 357, 360, 389
gender, in organisations 15, 41, 72, 132–42, 193, 206, 224–7, 298, 379–80
divisions, women workers 108, 132, 160–1, 176, 218–9, 298, 330–1
identity 137–8, 143, 218–9, 337–8
General Motors 37, 50, 58, 66, 153, 163, 183, 202–3
Germany 37, 71, 78, 111, 186 globalisation xiv, 79–86, 91, 149, 393
goals 8–10, 15, 49, 192, 207, 220, 237–8, 242–6, 270–2, 290–1, 294–303, 306–10, 316, 325, 336–8, 364
goal-setting 252, 273, 282, 303–6 superordinate 190, 194, 267, 309 see also motivation
Greece 345
groups xv, xvii, 220, 225–8, 248, 316–17 and autonomous working 325–6, 351 and leadership 267–9, 275–6
and socialisation 243–4, 319–20 cohesiveness 48, 320–1 definitions 316–17
formation, typologies 317–19, 325, 330 Groupthink 320–1, 331
identity 47–8, 305, 321–4, 332–3, 335–8, 341 see also motivation, perception, personality, teamwork
Hawthorne Studies 45–51, 199, 215, 283, 317, 360
458 • W O R K O R G A N I S AT I O N S
Hewlett Packard (HP) 195–6, 205
hierarchy 4, 7, 12, 21–2, 37–8, 227, 266, 325, 367 high performance work systems 53, 163–6, 180–1 homeworking 174–6, 179
see also teleworking
human relations theory 45–52, 55, 88, 102, 108, 150–4, 191, 194, 203, 215–16, 268, 273, 294–5, 357, 359–60, 392–3
human resource management (HRM) xvii, 51–3, 71, 79, 98–9, 110, 112, 146, 192, 195–7, 200, 208, 215, 229, 237, 247–9, 274, 301, 317, 331–2, 353, 385, 389, 395
IBM 72–3, 84, 191, 195–6, 199, 201–2, 205 identification 231, 243, 258, 287, 312–13, 335 identity ix, 49, 129–30, 204, 218–21, 236–9,
334–54, 376, 382–5
and motivation 295, 302–3 and perception 223, 225–6 collective 284, 292, 338, 384–5
construction of xvi, 233, 242–3, 251, 298, 320 definitions 220–1, 235, 334–6
identity work xvii, 346–50, 386 managerial 109, 236, 276, 351–4 pressures on 292, 319, 321–4, 341–3 projects 305–6, 310–12, 3323 securing 339–41
superordinate 323, 332
see also gender, groups, impression management, subjectivity
ideologies of management 11–14, 32, 50–1, 91, 96, 208, 298, 338, 348–50, 377
impression management (IM) xvii, 237, 264–6, 287, 343–6, 351
tact 275, 314, 335, 343 India 184
industrial relations systems 3, 78–9, 85, 98, 157, 165–6, 226, 353
industry
bio-technology 67, 169–70
computers, software 67–8, 107, 170, 184–5, 188, 203
high-technology, engineering 37, 114–15 financial services 71, 218, 225 food/drink 171, 205, 255, 329
iron/steel 25–6, 30, 177 mining 57, 330–1
motor 33, 39, 186 (see also Ford, General Motors, Nissan, Volvo)
services, retail and other see service work textiles, clothing 23, 176–7
informal organisation 8, 47–9, 194, 324, 359–60, 363–4
innovation xvi, 21–2, 24–5, 33, 174, 189, 240, 249, 253–9, 354
see also change, creativity, learning
insecurity of employment 95, 159, 177–80, 207–8 institutional theories 71, 76–9, 82–4 intensification of work 81, 95, 115, 188–9, 273,
289, 293, 329
interests, nature and divergence of 9, 11, 31, 53, 94, 102–3, 112, 121–4, 129–30, 189, 393
internalisation, of values 114–15, 165, 200, 205–6, 231, 246, 273, 290, 312–13, 326–7, 338
Italy 168–9, 173, 176
Japan 33, 77, 86, 177–8, 183, 191–2, 194, 203, 393
Japanese management, methods in Western economies 41, 58, 81–2, 149, 157, 163–4, 222, 267, 319, 345
just-in-time, method of production (JIT) 58, 66, 114, 127–8, 157, 163, 165, 168, 249
knowledge
economy 150, 153–4, 169–70
in work 23–4, 27, 30–2, 76, 84, 164, 171, 371 managerial 169–70, 184
see also tacit skills
labour markets 66, 98, 106, 147, 158–61, 337 internal 27, 38, 139, 197
labour process theory 365–70, 384, 386, 388 of control 65–6, 93–4, 103–8, 114–15, 131, 366–7
leadership xvi, xvii, 151, 193, 264, 266–76 and power 274–6
charismatic 272–4 contingency model 269–71 definitions 266–7
roles and acts 267–9, 347 styles 268–72
traits 267 transformational 271–2
see also culture, networks, stress
lean production 80–2, 115, 164–5, 183–4, 188 learning xvi, 185, 217, 222, 240–58, 278, 312, 327
behaviourist and cognitive theories of 217, 240–3 curve 246, 249
definitions 240
rules and action regulation 242, 290–3, 345 social learning theories 243–4, 335 transfer 245–6
see also scripted behaviour, socialisation learning organisation xvi, 240, 247–53
see also organisational learning
locus of control 227, 236, 248, 280–1, 325–7, 336
management
and relationship to capital 94–5, 104–5, 108, 221, 288, 368–9
as a labour process 94–100 by objectives 246, 304
see also classical management theory managerial work, nature of 89–94, 118, 179–80, 271, 275, 350–4
of meaning 262, 264, 273, 394 self248, 327
I N D E X • 4 5 9
see also control, change, stress managerial revolution thesis 56, 90 Marxist theory 21, 93–4, 369, 374
and psychology xviii, 381–5
of organisation 103–4, 108, 111–12, 123, 365–6 masculinity 134–8, 140, 147, 206, 344, 346,
378–80
mass production 5, 27, 33, 70, 167–8, 390 McDonald’s, McDonaldization 41, 84, 186, 202,
373–4, 390
mergers and acquisitions 6, 25, 67–8, 170–1 misbehaviour 120, 256, 352–4
mission statements 8–9, 192, 196, 205 models of man approach 217, 339, 393 motivation xv, xvii, 31, 227–8, 246, 272, 292
and job design 225, 258, 324 and satisfaction 297–300, 302 and self concepts 308–10 content theories 295–301 control theories 307–10 definitions 294–5
intrinsic and extrinsic 256–7, 306, 309–11, 321, 385
process theories 301–5
see also commitment, goals, identity, product life cycle, values
multidivisional structures 27, 37–8, 67, 95 mutual gains 165–6, 258
networks 121, 138–40, 151–5, 173, 189, 243, 254–5, 263–4, 267, 305, 321, 354, 382
and leadership 274–5
neuro-linguistic programming (NLP) 265 New Zealand 177, 179
non-standard employment 160–1, 176–7 Nissan 123, 157, 159, 173
NUMMI 145, 165, 183, 185, 188
organisation development (OD) 272, 343 organisation man 191, 208–9, 263–4, 336 organisation society 4–5, 90
organisation theory 7–8, 51, 118–19, 133–4, 216, 277, 386, 388–94
mainstream 355–62 radical 365–80, 386
organisational learning 240, 246–9, 255 see also learning, learning organisations
organisational behaviour (OB) xv, xvi, 3, 7, 18, 51, 192, 213–21, 229, 234, 303, 339, 382 mainstream agenda xvi, 213–18, 240, 295, 300–1, 336, 381
organisations, definitions of 5–7 organising logics xi, 8, 10
paradigms, of organisation theory 214, 356, 382, 386–92, 394
participation, of employees 45, 73, 123, 151, 153, 157, 163–6, 180–3, 395
paternalistic organisations, management 227, 338
patriarchy 16, 83, 132, 136, 337, 380
peer pressure 114–15, 128, 165, 183, 314, 325, 329 see also surveillance
perception xvi, 221–9, 233, 237–9, 246, 261, 275–6, 279, 299, 320, 336
definitions 222
halo and accentuation effect 225 perceptual organisation 222–6 projection (assumed similarity) 225–6
self-fulfilling prophecy 225, 232, 281, 314, 347 social information processing model 225 stereotyping 225–7, 229, 234–6, 244, 257, 267, 321, 337–40
see also attribution theory
personality xvi, 42–3, 220–1, 227–8, 233–7, 245–6, 251, 265, 318–19, 354, 384
and genetics 233, 236–7, 311, 334 and testing 234–7, 246, 284 definitions 233
traits and types 234–5, 266, 277, 310
see also leadership, perception, recruitment and selection
personnel function 44–5, 50–2, 98, 393 political economy 14, 54, 68–9, 83–5, 367, 393 political system, of organisations 61, 118–19,
274–5
popular management literature 55, 91, 117, 149–50, 189, 265, 280, 377, 393–4
population ecology 61–3, 65–6 portfolio employees 178–9
post-modernism, and organisations xvii, 110, 124, 150, 156, 201, 374–9, 384–7, 389–92, 395
positivism 14, 357, 389–91, 394 post-structuralism 124–31, 137–8, 144, 200, 205,
376, 379
power 3–4, 9, 19, 57–8, 72–3, 112, 117–31, 262–6, 275, 384
and gender 134–6, 379–80
mainstream understandings of 49, 117–21, 214–5 panoptic 114–15, 125–30
radical theories of 121–31, 371 situational 299, 314, 336–42, 350
practitioners 13, 18, 63, 118, 216, 220, 265, 289, 292, 295, 300, 392–3
product life cycle 280, 301
product markets 55, 58–9, 62, 65, 68, 151–3, 168 professions, role of in organisations 87–8, 96, 99,
174, 179–80, 185, 246, 264, 290–2, 360 inter-professional competition 96–100, 369 see also accountants, engineers, personnel
psychology/organisational psychology xvi, 16–17, 213–21, 233, 303, 354, 381–6
cognitive psychology 223–6
critical theories of xviii, 365, 381–6 definition 213
industrial psychology 42–9, 213–17 mainstream perspectives on 213–18
social psychology 215–17, 226, 247, 265, 335, 381–6
460 • W O R K O R G A N I S AT I O N S
see also Marxism
psychological contract 162, 178–80, 189, 290, 314 public sector 7, 39, 65, 99, 184, 188–90, 207, 257,
370, 379
quality 245, 258
quality circles 163, 181, 215, 383
quality of worklife programmes (QWL) 163, 165, 182, 300, 325
total quality management (TQM) 114, 127–8, 164–5, 175, 182, 185, 188, 192, 249, 306
rationality xviii, 6–7, 10–12, 15–16, 48–9, 89–91, 108, 110, 118, 133, 137, 141, 150, 220, 257, 295, 326, 350, 357–9, 368, 371–2, 377–8, 394
recruitment and selection 31, 42–3, 66, 108, 165, 187, 224, 235–7, 291, 337
see also personality
reification 8, 63, 89, 220, 224, 247, 257, 303, 305, 350, 363, 382, 386
resistance
to threats to identity 276, 323–4 supervisory and management 32–4
worker 12, 17–18, 22, 31–2, 116, 121–2, 128–30, 206–7, 232, 250–2, 286, 290, 313, 321–3, 330–1, 354, 373
resource dependency model 57–8, 63 reward systems 2, 6, 31–3, 290, 313
role 217, 220, 244–5, 263, 312, 317–19, 324, 345–8
and leadership 268–9, 372, 275–6 control 290–3, 343
specialisation/differentiation 269, 290, 332 see also stress
science |
|
|
of organisations |
14, 88, 156, 360–1 |
|
realist views of 391–2 |
||
status of 14, 32, 375, 390–1 |
||
Scientific Management see Taylorism |
||
scripted behaviour |
228, 232, 242–5, 265, 277, |
|
288, 291–2, 302–4, 312, 341–8, 354 |
||
self |
220–1, 226, 237, 308–12, 314, 343–7, 385 |
|
minimal 220–1 |
|
typified 335
self categorisation theory 226, 264, 336 service sector work 41, 114–16, 154, 171, 186
bureaucratisation of 41, 186–7, 373 sexuality, organisational 22, 135, 140–5
sexual harassment 141–3
skill 22, 171, 184–7, 242–7, 264–6, 270–6, 316, 340–1
deskilling 31–3, 64, 107, 184–5, 302, 340–2, 380 multiskilling 158–9, 163–5, 178, 184–5, 325
soft skills 138, 165, 329 see also tacit skills
skilled workers 24–7, 29, 33, 64, 151, 159, 186, 285, 291–3, 297
small firms 78, 151–5, 169–70, 173–8 social action theory 363–5, 359, 388
social comparison 226, 246, 280, 301 social facilitation 304, 314–15, 325, 349 social identity theory 226, 243, 336
socialisation 215, 224, 239, 241–4, 248, 250, 290–2, 303, 312, 336
group 319–20, 328–31, 338, 352–4 see also groups, learning
socialist societies 83–4, 370, 395 societal effects approach 78–9, 84 staff development 246–7 stakeholders 8–9, 50, 121, 165
state, role of 8–9, 71, 77–8, 80–1, 85–6, 106, 362, 369 strategic choice 63–7, 79, 190, 352
strategic contingency, model of power 120–1 strategy, formation of 65, 156, 177, 192, 197, 253,
349, 373
stress xv, 188, 215, 235, 277–93, 306, 321, 324, 327, 351
and control 289–93 and emotion 285–7 and illness 215, 277–82 arousal 278–9, 293 burnout 287–9
home/work boundary 280, 282 management 281–6
wellness programmes 282, 293
see also coping, counselling, leadership sub-contracting 22–6, 155, 160–2, 174, 177 subjectivity xv, 17, 217–21, 283, 334, 382–6
construction of 218–19, 308
reproduction and transformation of 305, 388 see also identity
supervisory labour 25–6, 31–3, 116, 183, 304, 342, 350
surveillance 115–16, 165, 183, 186, 188, 215, 354 self–-monitoring 188, 236, 327, 336, 343–4, 354 Sweden 33, 76, 80, 147
systems theory 14, 55–6, 64–7, 83, 133–4, 307, 359, 360–3, 377
closed systems 55–6, 89, 361 open systems 56–61, 361
socio-technical systems 56–7, 61–4, 215
tacit skills and knowledge 170, 187, 187–8, 219, 274, 289, 329, 383
Taylorism 14–15, 29–37, 40–1, 43–4, 105–6, 168, 182, 184–7, 236, 267, 286, 295, 337, 357–8, 392–3
teamworking xvii, 45, 64, 97, 102–3, 114–15, 156, 159, 164–5, 182–3, 185–6, 258, 315–17, 321, 324–33, 395
see also groups
team briefings 163–4, 181–2, 196
technologies of regulation xvi, xvii, xviii, 213–17, 232, 240–1, 249, 289, 300–1, 304, 305, 318–19, 348–54, 385
technical workers 8, 183–5
technology, role of 2–4, 51, 60, 64, 107, 113, 250, 254, 379
I N D E X • 4 6 1
advanced manufacturing technology 151–3, 163, 168, 185, 342
information technology, influence of 81, 96, 128, 150–1, 156, 170, 174–5, 64, 99, 127, 142, 180–1, 187, 189–91
teleworking 155, 161–2, 173, 178 total institutions 127, 313–15 Toyota 58, 81, 84, 249
trade unions 24, 26, 34, 38, 45, 48, 50, 53, 66, 81–2, 112, 156–7, 196, 198, 319, 337
training 27, 50, 159, 165, 240, 260 of management 291, 350
transaction costs 38, 67
transnational companies 68–9, 79, 81–3, 122, 137 trust, high and low relationships 53, 151–2, 156,
163, 180–2, 196
United Distillers/UDV 159, 255
United States (USA) 7–8, 23–6, 29–30, 33, 37, 43–5, 50, 70–1, 73, 133, 159, 161, 165, 170–1, 178–9, 181, 189, 214, 258, 273, 284
values, role of in organisations 11–12, 14, 22, 53, 74–5, 192–3, 208–9, 220, 228–33, 258, 277, 316–17, 326–7, 360
and motivation 306, 308–10 Volvo 80, 163, 183, 351
see also groups
Weberian theory 4, 15–16, 34–8, 133–6, 272, 327. 357–9, 378–9
neo-Weberianism 39–40, 135, 364
radical Weberianism 123, 186, 362, 370–4, 388 WERS surveys 165–6, 181–2, 196–7