ПО_УП / Конспект лекций / Приложение 1
.docПриложение 1.
Программное обеспечение управления проектами
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Система |
Создатель |
Лицензия |
Язык реализации |
Пользовательский интерфейс |
Серверная часть |
Интеграция с системами управления версиями кода[1] |
Интеграция или генерация динамической документации |
Интеграция с планированием тестов |
Настраиваемый workflow |
Поддержка Юникода |
LDAP авторизация |
Настраиваемые поля |
Интеграция с Email (двухсторонняя)[2] |
|
|
|
AccuWork |
AccuRev |
Коммерческая |
C++ |
Java Client, Web-интерфейс |
проприетарное ПО |
AccuRev |
Экспорт в CSV,HTML,XML |
|
Да |
|
Да |
Да |
Да |
|
|
|
AdminiTrack |
AdminiTrack |
Коммерческая, с 2000 |
ASP.NET |
Web-интерфейс, оповещение по e-mail |
SQL Server |
|
Статистические отчёты, Статистика, Настраиваемые отчёты и графики, Экспорт в Excel/CSV |
|
Да |
|
N/A |
Да |
Да, очень гибкая двухсторонняя |
|
|
|
Assembla |
Assembla |
Коммерческая |
Ruby |
Web-интерфейс, e-mail integration |
MySQL |
Subversion, Git, Mercurial |
Wiki |
|
Да |
Да |
|
Да |
Да |
|
|
|
ASTRES |
IVDS, french Civile Aviation |
free |
PHP |
Web-интерфейс, оповещение по e-mail |
MySQL |
|
Статистические отчёты, Гибкая фильтрация отчётов, Экспорт в MS Excel, CSV, XML, HTML, интегрированные графики, база знаний (встроенная или основанная на MediaWiki, редактирование технологического процесса |
|
Да |
|
Доступ только для чтения |
Да |
Да, только оповещения |
|
|
|
Atadesk |
Ataminds |
проприетарное ПО |
C#, ExtJS |
Web-интерфейс, e-mail integration |
SQL Server |
|
автоматический экспорт в Excel |
|
Да |
|
|
|
Да, двухсторонняя |
|
|
|
Avalon[3] |
Vermont Whisper |
проприетарное ПО |
VB.Net |
Windows |
Microsoft SQL Server 2008 or newer |
Нет |
|
|
Да, Parallel Task Workflows |
|
Да |
|
|
|
|
|
Bontq |
BONTQ |
hosted, проприетарное ПО |
PHP |
Web-интерфейс, оповещение по e-mail |
PostgreSQL |
|
Wiki |
|
Да |
Да |
|
|
Да, только оповещения |
|
|
|
bugUp |
InformUP.com |
проприетарное ПО |
ASP.NET, C# |
Windows, Web, e-mail |
Access|SQL Server 2005 Express |
|
Да |
Да , Both Tests Management and Bug Tracking in the same system |
Да |
Да |
Да |
Да |
Да |
|
|
|
c.Support |
GWI Software, Inc. |
проприетарное ПО, Коммерческая, Source Code License available |
ASP.NET, XHTML, C# |
Web, e-mail |
Microsoft SQL Server |
|
Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, escalation rules, surveys, related issues, call scripts |
|
Да Extensive and dynamic |
Да |
Да Microsoft Active Directory |
Да |
Да Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS) |
|
|
|
Cerberus Helpdesk |
WebGroup Media LLC |
Free (up 3 agents), Коммерческая |
draft |
to be completed |
|
|
|
|
|
|
|
|
|
|
|
|
Cerebro |
CineSoft |
Коммерческая |
C++, Qt |
Client (Mac OS X/Windows/Linux), E-mail, Web interface, Rss, API |
PostgreSQL |
|
Да Rich text editor, MS Excel (c изображениями) c фильтрацией, CSV |
|
Да |
Да |
|
Да |
|
|
|
|
Codendi |
Xerox |
Коммерческая, free unstable version |
PHP |
Web, e-mail, RSS, API |
MySQL, |
CVS, Subversion, |
Document manager, Wiki, Customizable charts, graphs & reports, Notifications, Emails, Surveys |
Salome TMF |
|
|
Да |
Да |
Email notifications |
|
|
|
codeBeamer |
Intland Software |
Properietary, free version |
Java |
Web, e-mail, API |
MySQL, Oracle, Apache Derby or Postgres |
Subversion, Git, Mercurial, CVS and others |
Да, Integrated document manager, Wiki, charts, reporting engine, remote API, notifications |
|
Да |
Да |
Да |
Да |
Да, двухсторонняя |
|
|
|
ConSol CM |
ConSol Software |
проприетарное ПО |
Java |
Web, e-mail, Web services, |
Microsoft SQL Server, Oracle, DB2 |
|
configurable reporting (Crystal Reports), Экспорт в MS Excel (CSV) |
|
Да GUI-based, Extensive and dynamic |
Да |
Да |
Да |
Да Outbound SMTP, Inbound POP3, IMAP |
|
|
|
CreationFlow |
CreationFlow |
проприетарное ПО |
Java, Flex |
Web, e-mail |
MySQL |
|
|
|
|
|
|
|
Outbound SMTP |
|
|
|
CustomerWise |
TechExcel |
проприетарное ПО |
C++, C#, ISAPI |
Windows client, Web, e-mail, Web services |
SQL Server, Oracle |
|
Reporting, Dynamic Report Links |
Integrated with DevSuite for test management |
Да |
Да |
Да |
Да |
Да |
|
|
|
DayLite |
DayLite |
Коммерческая |
? |
Mac, iPhone |
DayLite Server |
? |
? |
? |
? |
? |
? |
? |
? |
|
|
|
DeskPRO |
DeskPRO |
Коммерческая |
draft |
to be completed |
|
|
|
|
|
|
|
|
|
|
|
|
DevTrack |
TechExcel |
проприетарное ПО |
C++, C#, ISAPI |
Windows client, Web, e-mail, Web services |
SQL Server, MySQL, Oracle, Access |
CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase |
reporting engine |
Integrated with DevTest for test management |
Да |
Да |
Да |
Да |
Да |
|
|
|
DoneDone |
We Are Mammoth |
Сommercial |
C# |
Web, Email, Webservice |
SQL Server 2005 |
|
Webservice API allows you to implement a variety of custom features. |
|
|
Да |
|
|
Да Email to comment support |
|
|
|
doTask![3] |
doTask! |
Free, Сommercial |
C# |
Windows client |
MySQL |
|
Integration with any wiki |
|
|
Да |
|
|
|
|
|
|
Easy Projects .NET |
Logic Software Inc. |
Бесплатная, коммерческие (хостинговая, внутренняя), условно бесплатная |
.NET |
Web, Windows, E-mail |
IIS, MS SQL Server, .NET Framework |
|
Да MS Project, Excel, PDF, iCal, Vyew, QuickBooks, SmarterTrack, Dbxtra, Easy Time Tracking |
|
Да |
Да |
Да Microsoft Active Directory |
Да |
Да |
|
|
|
egTracker |
[grise]] |
Free, Коммерческая |
ASP.NET |
Web, e-mail |
SQL Server |
|
|
|
|
Да |
|
|
Outbound SMTP |
|
|
|
EnterpriseWizard CRM |
EnterpriseWizard |
Сommercial, Hosted version or On-Premise packages |
Perl, Java, Javascript, PHP |
Web (hosted or installed on local server), email, Web Service, REST |
SQL Server, MySQL |
|
Unlimited workflows, escalation rules, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports (Excel, CSV, HTML, graphs), Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, surveys, related issues, call scripts |
Да Via API |
Да Extensive, dynamic workflows configured via graphical workflow editor. Business rules engine also available. |
Да GUI-based localization - supports unlimited number of concurrent languages on a per-user configurable basis. |
Да Built-in Active Directory or LDAP out of the box. Easily configured to other authentication systems. |
Да Unlimited custom fields - many different types (text, list, popup, date, day, number, image, html area, text area) including validation of data type and composition. |
Да |
|
|
|
Eventum |
MySQL AB |
GPL |
PHP |
Web, E-mail, IRC |
MySQL |
CVS, Subversion |
Statistical reports, report writer |
|
Да Extensive and dynamic |
Да |
Нет (instructions are available for adding it, though) |
Да |
Да Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS) |
|
|
|
ExtraView |
ExtraView Corp. |
проприетарное ПО, hosted |
Java |
Web, Email, Web services, Programmable API |
Oracle, MS SQL Server, MySQL |
CVS, Subversion, Perforce |
Statistical reports, flexible filtering engine for reporting, Экспорт в MS Excel, PDF, CSV, HTML, integrated charting, configurable dashboards, knowledgebase, workflow/process definition |
Yes |
Да GUI-based, Extensive and dynamic, custom workflow, Rules Engine |
Да GUI-based localization - can support unlimited number of concurrent languages on a per-user configurable basis. |
Да Active Directory or LDAP out of the box. Easy to configure for any custom authentication scheme |
Да Unlimited number of custom fields - many different types (text, list, popup, date, day, number, image, html area, text area) including validation of data type and composition. |
Да Outbound (S)SMTP, Inbound (S)POP3, (SSL/TLS) |
|
|
|
fixx |
hedgehog lab |
проприетарное ПО |
Java |
Web, REST, e-mail |
DB2, Firebird, HSQLDB, MaxDB, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA |
|
flexible filtering engine for reporting, Экспорт в MS Excel, PDF, CSV, XML |
|
|
Да |
|
|
|
|
|
|
FogBugz |
Fog Creek Software |
проприетарное ПО |
ASP/VBScript on Windows, PHP on Mac and Linux. |
Web, e-mail, REST, RSS |
Microsoft Jet, SQL Server, MySQL |
Да |
Integrated rich text wiki. |
|
|
Да |
|
|
Да |
|
|
|
Gemini |
Countersoft |
Free, Коммерческая, Hosted, Open Source, Not for Profit |
C#/ASP.NET |
Web, Windows, E-mail, Web Services, Outlook, Visual Studio, MSN Messenger |
SQL Server/MSDE |
Subversion, Visual SourceSafe |
Да MS Excel, PDF, CSV |
|
Да |
Да |
Да |
Да |
Да |
|
|
|
GLPI |
Indepnet |
GPL |
PHP |
Web, e-mail |
MySQL |
|
Knowledge Base,Asset Management done via OCS Inventory |
|
Да |
Да |
Да |
Да |
Да |
|
|
|
Google Code Hosting |
Google Code |
free |
Python |
Web, RSS |
BigTable |
Subversion,Mercurial |
Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues |
|
Да, custom fields, issue templates and reports |
Да |
|
Да |
Email notification about issue updates, but not about issue creation |
|
|
|
h2desk |
Heathco |
проприетарное ПО |
PHP |
Web, e-mail, RSS |
MySQL |
|
Email management, trouble tickets, knowledge base, troubleshooter, file manager, auto-responders, reporting |
|
Да |
Да |
Да |
Да |
Да |
|
|
|
HelpSpot |
UserScape |
проприетарное ПО |
PHP |
Web, e-mail, RSS, API |
SQL Server, MySQL, PostgreSQL |
|
reporting: integrated charts and reports, Экспорт в Excel |
|
Да |
|
Да |
Да |
Да |
|
|
|
HelpSTAR |
UserScape |
проприетарное ПО |
PHP |
Web, e-mail, RSS, API |
SQL Server, ] |
|
reporting: integrated charts and reports, Экспорт в Excel |
|
Да |
|
Да |
Да |
Да |
|
|
|
IBM Rational ClearQuest |
Rational Software |
проприетарное ПО |
kernel: executables for several platforms; hooks: Perl and Visual Basic |
Web, Windows client, e-mail |
IBM DB2, Oracle, SQL Server, Access, Sybase ASA |
ClearCase AccuRev |
reporting: integrated charts and interface to Crystal Reports |
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
IgnitionDesk |
RattleSoft |
проприетарное ПО |
.NET / C# |
Windows |
Microsoft SQL Server 2005 or higher |
|
export reports to Excel 2007 (Advanced charting and filtering) and Outlook 2007 |
|
|
Да |
Да, Active Directory |
Да, partial support |
Нет |
|
|
|
Instant Business Network |
Mediachase |
Hosted version or local server package |
C# |
Web, Optional Windows client for secure messaging, MS Office integration |
SQL Server |
CVS, Team Foundation Server |
Reporting: Canned as well as Custom Reports available |
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
IssueNet |
Elsinore Technologies Inc. |
проприетарное ПО |
ASP.NET, C#, C++ |
Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, |
SQL Server |
Subversion, Visual SourceSafe, Perforce |
Advanced reporting, configurable dashboards, Microsoft Project integration |
|
Да |
Да |
Да |
Да |
Да |
|
|
|
IssueTrackerProduct |
Peter Bengtsson |
ZPL |
Python |
Web, e-mail |
ZODB |
|
|
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
Issuetrak |
Issuetrak Inc. |
hosted, проприетарное ПО |
ASP |
Web |
Microsoft SQL Server |
|
|
Да |
Да |
Да |
Да Active Directory |
Да |
Да Inbound and Outbound |
|
|
|
itracker |
itracker.org |
LGPL |
Java |
Web |
MySQL (Hibernate) |
Нет |
Нет |
Нет |
Да |
Да |
Да |
Да |
Нет |
|
|
|
Issue Tracking Anywhere |
Dynamsoft Corporation |
Hosted, проприетарное ПО |
ASP.NET, C# |
Web |
Microsoft SQL Server |
|
reporting: integrated charts and reports |
|
Да |
Да |
Нет |
Да |
Да |
|
|
|
IssueView |
IssueView |
проприетарное ПО |
ASP.NET, C# |
Windows, Web, Mobile, Email |
SQL Server, Access |
|
.xsl based Reporting, charts, graphs |
|
Extensive, Configurable, Execute SQL. Stored Procs |
Да |
Да Active Directory |
Да |
Да Inbound and Outbound |
|
|
|
Jitbit HelpDesk |
Jitbit |
проприетарное ПО |
ASP.NET, C# |
Web, Email, Notifications |
MS SQL Server |
|
reporting, charts, graphs, file attachments |
|
|
Да |
Да, Windows-integrated authentication |
Да |
Да, both ways: email-to-issue, issue-to-email |
|
|
|
k Systems Management Appliances |
KACE |
проприетарное ПО |
PHP |
|
MySQL, Apache |
[MySQL] |
|
|
Да |
Да |
Да |
Да |
Да |
|
|
|
Liberum Help Desk |
Doug Luxem |
GPL |
ASP |
Web |
SQL Server, Access |
|
|
|
|
|
|
|
|
|
|
|
LibreSource |
Artenum |
GPLv2 |
HTML/Java on all platforms |
Web |
PostgreSQL |
Subversion, LibreSource Synchronizer |
|
|
|
Да |
|
|
|
|
|
|
Open Project Manager[3] |
Free Hosting |
GPLv2 |
Java, Javascript, AJAX |
Web |
MySQL, PostgreSQL, SQL Server |
Нет |
Да Velocity, Iterations planning |
Нет |
Да fully customazible, buttons |
Да |
Нет |
Color Labels |
Да Outbound SMTP, (SSL/TLS) |
|
|
|
Microsoft Dynamics CRM |
Microsoft |
проприетарное ПО, Коммерческая |
.NET |
Web, Web services, Outlook, e-mail |
Microsoft SQL Server |
Нет |
reporting: integrated charts and reports, Экспорт в Excel, Mail Merge |
Нет |
Да |
Да |
Да - Active Directory |
Да |
Да, двухсторонняя |
|
|
|
Mojo Helpdesk |
Metadot |
online / hosted only |
Ruby on Rails, AJAX |
Web, e-mail |
RSS, API, Web service |
|
Да |
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
OTRS |
otrs.org |
GPL |
Perl |
Web/E-Mail |
MySQL, PostgreSQL, Oracle, SQL Server |
|
Advanced reporting, configurable dashboards |
|
Да |
Да |
Да |
Да |
Да |
|
|
|
PerlDesk |
LogicNow Limited |
Коммерческая |
draft |
to be completed |
|
|
|
|
|
|
|
|
|
|
|
|
Pointinsight |
LinkEdge Technologies |
Коммерческая |
J2EE |
Web (Jsp, AJAX) |
Oracle, SQL Server |
Нет |
Да |
Нет |
Да |
Да |
Да |
Да |
Да Outbound SMTP
|
|
|
|
Polarion ALM Enterprise |
Polarion Software |
проприетарное ПО |
Java + AJAX OSGi standard |
Web (AJAX), Eclipse plug in |
Apache HTTP Server , Java Application Server, Portal JSR-168 compatible, Subversion , Web Services, Open API |
Subversion |
Subversion-based Wiki, CMMI & XP Knowledge base & reports, real-time customizable dashboards, PDF export, Word/Excel export, customizable reports |
Yes (using "LiveDoc" feature if test plan is described in Excel; free HP TestDirector Connector available) |
Да |
Да |
Да |
Да |
SMTP automatic notifications, create issues from email (Both ways) |
|
|
|
Project Kaiser |
Triniforce |
free, Коммерческая |
Java, GWT |
Web |
Derby, MySQL, SQL Server |
Нет |
Да Built-in wiki |
Нет |
Нет not yet |
Да |
Нет |
Нет |
Да Outbound SMTP |
|
|
|
QueWeb |
Queplix Corp. |
GPLv2 and Enterprise |
Java, J2EE, Google Web Toolkit GWT |
Web Thin Client |
MySQL, PostgreSQL, SQL Server, Oracle, Informix, Sybase,DB2 |
CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase |
Да XLS adhoc reporting, export XML, PDF, HTML, Excel, Word |
|
Да Dynamic Workflow Engine, Auto-conversion from legacy |
Да |
Да Single Sign on, SSL, Kerberos, 128 bit encryption |
Full IDE support (Eclipse or IDEA), XML Metadata designer |
Да Inbound and Outbound, Email Routing, Ticket Autocreation |
|
|
|
Remedy Action Request System |
BMC Software |
проприетарное ПО |
|
thick Windows client, Web, Web service |
Oracle, SQL Server, DB2, Informix, Sybase ASA |
|
With RKM, the Remedy Knowledge Base product from BMC |
Нет |
Да[4] |
|
Да |
Да |
Да |
|
|
|
Request Tracker |
Best Practical Solutions, LLC |
GPL |
Perl |
Web, e-mail, command-line |
MySQL, PostgreSQL, Oracle |
Subversion, CVS |
|
|
Да |
Да |
Да[5] |
Да |
Да |
|
|
|
Resolve |
Resolve |
проприетарное ПО |
.NET, SQL Server |
Thick Windows client, Web service |
MySQL |
|
Да Mail Merge and Document Management System Integration |
Да |
Да |
Да |
Да[5] |
Да |
Да |
|
|
|
RMTrack |
RMTrack Issue Tracking Solutions Inc. |
проприетарное ПО |
ASP, VB6, C++ |
Web |
Microsoft SQL Server |
|
Advanced reporting, integrated charts, Экспорт в Excel |
Нет |
Да Extensive and dynamic |
Нет |
Да Microsoft Active Directory |
Да |
Да Outbound SMTP, Inbound (S)POP3 |
|
|
|
Roundup |
Ka-Ping Yee, Richard Jones |
MIT license (ZPL v 2.0 for the template system) |
Python |
Web, e-mail, command line |
SQLite, MySQL, PostgreSQL, Berkeley DB |
Subversion |
|
|
Да |
Да |
Да |
Да |
Да |
|
|
|
ServiceCenter |
Peregrine Systems |
проприетарное ПО |
|
Web |
|
|
|
|
|
|
|
|
|
|
|
|
ServiceWise |
TechExcel Software |
Коммерческая |
C++, ASP.NET |
Web, Windows Client |
MS SQL, Oracle |
|
Reporting, Dynamic Reports via Web Links |
Yes, via DevSuite integration |
Yes |
Yes |
Yes |
Yes |
Yes |
|
|
|
SharpForge |
XP Software Services |
New BSD |
C#/.NET |
Web, RSS, email, |
SQL Server/MSDE, ASP |
Subversion |
Standard HTML content loaded directly out of the Subversion repository. |
Нет |
Нет |
Да |
Нет |
Нет |
Нет |
|
|
|
Simpleticket |
Spur |
GPL |
Ruby on Rails |
Web |
MySQL, PostgreSQL |
Subversion |
|
|
|
|
|
|
|
|
|
|
Spiceworks Desktop |
Spiceworks |
проприетарное ПО, freeware |
Ruby on Rails |
Web, e-mail |
sqlite |
|
asset inventory, reporting, ticket-based help desk |
|
|
|
|
|
|
|
|
|
SolverMate |
SolverMate |
проприетарное ПО, SaaS, бесплатно до 2-х пользователей |
Java |
Web, e-mail |
PostgreSQL |
|
отчеты: аналитические отчеты и печатные версии документов, экспорт в Excel и CSV |
|
|
Да |
|
|
Да, двухсторонняя |
|
|
|
SupportCalls with Outlook |
AssistMyTeam SMB Solutions |
проприетарное ПО |
.NET |
Microsoft Outlook, Web |
MS Exchange Server |
|
Да |
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
SupportCenter Plus |
ManageEngine |
Free, Trial, Коммерческая |
draft - to be completed |
Web-интерфейс, оповещение по e-mail |
MySQL, MSSQL |
|
|
|
|
Да |
Да |
Да |
|
|
|
|
SupportPRO SupportDesk |
SupportPRO |
Коммерческая, Source Available |
PHP |
Web, e-mail |
MySQL |
No |
Reporting engine, Integrated Knowledge Base |
Да |
Provides a custom workflow, SLA compliance |
Да |
Нет |
Да |
Да |
|
|
|
SupportSuite |
Kayako |
проприетарное ПО |
PHP |
Web, e-mail, SMS, WAP |
MySQL |
|
e-mail management, ticket-based help desk, live chat, knowledgebase, troubleshooter, file management, reporting |
|
Да |
Да |
Да |
Да |
Да |
|
|
|
Support Trio |
ActiveCampaign,Inc. |
Коммерческая |
draft |
to be completed |
|
|
|
|
|
|
|
|
|
|
|
|
TagTicket |
TagTicket Ltd |
Коммерческая |
PHP |
Web, RSS, Email |
MySQL |
|
Да Ticket & File Tagging. Knowledge Base Creation |
|
|
Да |
|
|
Да |
|
|
|
Target Helpdesk Software |
Target Helpdesk |
проприетарное ПО |
.NET |
Windows, Web, e-mail |
SQL Server 2005 Express and Enterprise |
|
Да |
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
tBits Expediter |
tBits Global |
проприетарное ПО |
Java |
Windows client, Web, e-mail, Web services, SMS, Tortoise SVN, Outlook plugin, Lotus plugin |
SQL Server,Oracle |
CVS, Subversion, Perforce, Team Foundation Server, AccuRev, Visual SourceSafe, ClearCase |
Reporting engine, Экспорт в Excel, Provide a datasource plugin of BIRT, |
Да |
Provides a custom workflow, XML based rules, Java Based Plugins, SLA compliance |
Да |
Да |
Да |
Да. Also provides a Email commands to update each field. |
|
|
|
Team Foundation Server |
Microsoft |
проприетарное ПО, Коммерческая |
.NET |
Web, Windows, Visual Studio, MS Excel, MS Project |
MS SQL Server |
Team Source |
Да - workflow definitions, process documentation |
Да |
Да - |
Да |
Да - Active Directory |
Да - |
Да |
|
|
|
TeamSupport.com |
Muroc Systems, Inc. |
Коммерческая, hosted SaaS. First 3 users free. |
ASP.NET |
Web, e-mail, Customer Portal |
SQL Server |
|
Exports to Excel, custom reporting |
|
Да |
|
|
Да |
Да both directions plus tickets can be subscribed to |
|
|
|
Teamwork (software) |
Open Lab |
проприетарное ПО, some parts LGPL |
Java |
Web, e-mail |
all relational (uses Hibernate) |
Да. Also Subversion integration. |
Да |
Да |
Да |
Да |
Да |
Да |
Да. Also provides notification engine, actions by e-mail. |
|
|
|
Tele-Support HelpDesk (software) |
Resource Dynamics, Inc |
Коммерческая, free trial available |
Win32 |
Windows, Web, EMail |
Access, MSSQL |
|
reporting: crystal reports and fast-reports interface. |
Нет |
Да |
Да |
Нет |
Да |
Да |
|
|
|
ThinMind.com |
Shift Technologies, Inc. |
Hosted |
Microsoft .NET |
Web |
SQL Server |
|
Flexible PDF reporting and Экспорт в CSV, XML, Text |
|
Да |
Да |
Нет |
Да |
Нет Inbound POP3, IMAP4 |
|
|
|
Track-It! Help Desk |
Numara Software |
Коммерческая |
.NET |
Windows |
SQL Server, Oracle |
|
|
|
Да |
Да |
Да |
Да |
Да |
|
|
|
Tracker |
PhaseWare, Inc. |
Hosted and Client Server |
.NET |
Windows |
SQL Server 2005 |
|
Да |
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
True Time Tracker |
True Time Tracker, ExtraSpy Software |
проприетарное ПО |
Visual Basic |
Windows |
SQLite |
|
Integrated charts and reports, PDF and HTML export |
|
Да |
|
|
x |
Да |
|
|
|
Unicenter Service Desk (USD) |
Computer Associates (CA) |
проприетарное ПО |
C++ |
Web, e-mail, API, batch, web services, JAVA client |
SQL Server, Ingres, Oracle |
|
reporting: integrated text reports. External MS Access predefined, Crystal report Predefined. |
Нет |
Да |
Да |
Да |
Да |
Да |
|
|
|
VisionProject |
Visionera AB |
проприетарное ПО |
Java |
Web (hosted or installed version), e-mail, web service |
SQL Server, MySQL |
Да, Subversion |
Да, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, Экспорт в PDF, Excel, CSV, XML, MS Project |
Да |
Да |
Да |
Да |
Да |
Да |
|
|
|
Web Help Desk |
MacsDesign Studio, LLC |
проприетарное ПО |
Java |
Web, e-mail |
OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle |
|
Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help |
|
Да |
Да |
Да Microsoft Active Directory or LDAP |
Да |
Да |
|
|
|
Webolize |
Webolize LLC |
opensource |
C# |
Web (hosted and installed on own server) |
SQL Server |
|
|
|
|
|
|
|
|
|
|
|
Wrike |
Wrike, Inc. |
hosted, проприетарное ПО |
Java |
Web (hosted and installed on own server), email |
PostgreSQL |
Subversion |
real-time customized reports, Экспорт в Excel, scheduled reports by mail, alerts, discussions, Gantt charts, |
API available for any integration |
Да, unlimited number of workflow templates |
Да |
|
|
Да, двухсторонняя email integration with any email software |
|
|
|
XMsuite |
XMsuite.com |
online / hosted (free) |
.NET |
Web, e-mail |
MS SQL Server |
|
Да |
Да |
Да |
Да |
|
Да |
Да |
|
|
|
Zendesk |
Zendesk, ApS |
проприетарное ПО |
Ruby on Rails |
Web, Web services, RSS, e-mail, REST |
MySQL |
|
reporting: integrated charts and reports, Экспорт в Excel |
|
Да |
|
Да |
Да |
Да, двухсторонняя |
|
|
