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Приложение 1.

Программное обеспечение управления проектами

Система

Создатель

Лицензия

Язык реализации

Пользовательский интерфейс

Серверная часть

Интеграция с системами управления версиями кода^[1]

Интеграция или генерация динамической документации

Интеграция с планированием тестов

Настраиваемый workflow

Поддержка Юникода

LDAP авторизация

Настраиваемые поля

Интеграция с Email (двухсторонняя)^[2]

AccuWork

AccuRev

Коммерческая

C++

Java Client, Web-интерфейс

проприетарное ПО

AccuRev

Экспорт в CSV,HTML,XML

Да

AdminiTrack

Коммерческая, с 2000

ASP.NET

Web-интерфейс, оповещение по e-mail

SQL Server

Статистические отчёты, Статистика, Настраиваемые отчёты и графики, Экспорт в Excel/CSV

Да

N/A

Да

Да, очень гибкая двухсторонняя

Assembla

Коммерческая

Ruby

Web-интерфейс, e-mail integration

MySQL

Subversion, Git, Mercurial

Wiki

Да

ASTRES

IVDS, french Civile Aviation

free

PHP

Web-интерфейс, оповещение по e-mail

MySQL

Статистические отчёты, Гибкая фильтрация отчётов, Экспорт в MS Excel, CSV, XML, HTML, интегрированные графики, база знаний (встроенная или основанная на MediaWiki, редактирование технологического процесса

Да

Доступ только для чтения

Да

Да, только оповещения

Atadesk

Ataminds

проприетарное ПО

C#, ExtJS

Web-интерфейс, e-mail integration

SQL Server

автоматический экспорт в Excel

Да

Да, двухсторонняя

Avalon^[3]

Vermont Whisper

проприетарное ПО

VB.Net

Windows

Microsoft SQL Server 2008 or newer

Нет

Да, Parallel Task Workflows

Да

Bontq

BONTQ

hosted, проприетарное ПО

PHP

Web-интерфейс, оповещение по e-mail

PostgreSQL

Wiki

Да

Да, только оповещения

bugUp

InformUP.com

проприетарное ПО

ASP.NET, C#

Windows, Web, e-mail

Access|SQL Server 2005 Express

Да

Да , Both Tests Management and Bug Tracking in the same system

Да

c.Support

GWI Software, Inc.

проприетарное ПО, Коммерческая, Source Code License available

ASP.NET, XHTML, C#

Web, e-mail

Microsoft SQL Server

Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, escalation rules, surveys, related issues, call scripts

Да Extensive and dynamic

Да

Да Microsoft Active Directory

Да

Да Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS)

Cerberus Helpdesk

WebGroup Media LLC

Free (up 3 agents), Коммерческая

draft

to be completed

Cerebro

CineSoft

Коммерческая

C++, Qt

Client (Mac OS X/Windows/Linux), E-mail, Web interface, Rss, API

PostgreSQL

Да Rich text editor, MS Excel (c изображениями) c фильтрацией, CSV

Да

Codendi

Xerox

Коммерческая, free unstable version

PHP

Web, e-mail, RSS, API

MySQL,

CVS, Subversion,

Document manager, Wiki, Customizable charts, graphs & reports, Notifications, Emails, Surveys

Salome TMF

Да

Email notifications

codeBeamer

Intland Software

Properietary, free version

Java

Web, e-mail, API

MySQL, Oracle, Apache Derby or Postgres

Subversion, Git, Mercurial, CVS and others

Да, Integrated document manager, Wiki, charts, reporting engine, remote API, notifications

Да

Да, двухсторонняя

ConSol CM

ConSol Software

проприетарное ПО

Java

Web, e-mail, Web services,

Microsoft SQL Server, Oracle, DB2

configurable reporting (Crystal Reports), Экспорт в MS Excel (CSV)

Да GUI-based, Extensive and dynamic

Да

Да Outbound SMTP, Inbound POP3, IMAP

CreationFlow

проприетарное ПО

Java, Flex

Web, e-mail

MySQL

Outbound SMTP

CustomerWise

TechExcel

проприетарное ПО

C++, C#, ISAPI

Windows client, Web, e-mail, Web services

SQL Server, Oracle

Reporting, Dynamic Report Links

Integrated with DevSuite for test management

Да

DayLite

Коммерческая

Mac, iPhone

DayLite Server

DeskPRO

Коммерческая

draft

to be completed

DevTrack

TechExcel

проприетарное ПО

C++, C#, ISAPI

Windows client, Web, e-mail, Web services

SQL Server, MySQL, Oracle, Access

CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase

reporting engine

Integrated with DevTest for test management

Да

DoneDone

We Are Mammoth

Сommercial

Web, Email, Webservice

SQL Server 2005

Webservice API allows you to implement a variety of custom features.

Да

Да Email to comment support

doTask!^[3]

doTask!

Free, Сommercial

Windows client

MySQL

Integration with any wiki

Да

Easy Projects .NET

Logic Software Inc.

Бесплатная, коммерческие (хостинговая, внутренняя), условно бесплатная

.NET

Web, Windows, E-mail

IIS, MS SQL Server, .NET Framework

Да MS Project, Excel, PDF, iCal, Vyew, QuickBooks, SmarterTrack, Dbxtra, Easy Time Tracking

Да

Да Microsoft Active Directory

Да

egTracker

[grise]]

Free, Коммерческая

ASP.NET

Web, e-mail

SQL Server

Да

Outbound SMTP

EnterpriseWizard CRM

EnterpriseWizard

Сommercial, Hosted version or On-Premise packages

Perl, Java, Javascript, PHP

Web (hosted or installed on local server), email, Web Service, REST

SQL Server, MySQL

Unlimited workflows, escalation rules, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports (Excel, CSV, HTML, graphs), Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, surveys, related issues, call scripts

Да Via API

Да Extensive, dynamic workflows configured via graphical workflow editor. Business rules engine also available.

Да GUI-based localization - supports unlimited number of concurrent languages on a per-user configurable basis.

Да Built-in Active Directory or LDAP out of the box. Easily configured to other authentication systems.

Да Unlimited custom fields - many different types (text, list, popup, date, day, number, image, html area, text area) including validation of data type and composition.

Да

Eventum

MySQL AB

GPL

PHP

Web, E-mail, IRC

MySQL

CVS, Subversion

Statistical reports, report writer

Да Extensive and dynamic

Да

Нет (instructions are available for adding it, though)

Да

Да Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS)

ExtraView

ExtraView Corp.

проприетарное ПО, hosted

Java

Web, Email, Web services, Programmable API

Oracle, MS SQL Server, MySQL

CVS, Subversion, Perforce

Statistical reports, flexible filtering engine for reporting, Экспорт в MS Excel, PDF, CSV, HTML, integrated charting, configurable dashboards, knowledgebase, workflow/process definition

Yes

Да GUI-based, Extensive and dynamic, custom workflow, Rules Engine

Да GUI-based localization - can support unlimited number of concurrent languages on a per-user configurable basis.

Да Active Directory or LDAP out of the box. Easy to configure for any custom authentication scheme

Да Unlimited number of custom fields - many different types (text, list, popup, date, day, number, image, html area, text area) including validation of data type and composition.

Да Outbound (S)SMTP, Inbound (S)POP3, (SSL/TLS)

fixx

hedgehog lab

проприетарное ПО

Java

Web, REST, e-mail

DB2, Firebird, HSQLDB, MaxDB, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA

flexible filtering engine for reporting, Экспорт в MS Excel, PDF, CSV, XML

Да

FogBugz

Fog Creek Software

проприетарное ПО

ASP/VBScript on Windows, PHP on Mac and Linux.

Web, e-mail, REST, RSS

Microsoft Jet, SQL Server, MySQL

Да

Integrated rich text wiki.

Да

Gemini

Countersoft

Free, Коммерческая, Hosted, Open Source, Not for Profit

C#/ASP.NET

Web, Windows, E-mail, Web Services, Outlook, Visual Studio, MSN Messenger

SQL Server/MSDE

Subversion, Visual SourceSafe

Да MS Excel, PDF, CSV

Да

GLPI

Indepnet

GPL

PHP

Web, e-mail

MySQL

Knowledge Base,Asset Management done via OCS Inventory

Да

Google Code Hosting

Google Code

free

Python

Web, RSS

BigTable

Subversion,Mercurial

Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues

Да, custom fields, issue templates and reports

Да

Email notification about issue updates, but not about issue creation

h2desk

Heathco

проприетарное ПО

PHP

Web, e-mail, RSS

MySQL

Email management, trouble tickets, knowledge base, troubleshooter, file manager, auto-responders, reporting

Да

HelpSpot

UserScape

проприетарное ПО

PHP

Web, e-mail, RSS, API

SQL Server, MySQL, PostgreSQL

reporting: integrated charts and reports, Экспорт в Excel

Да

HelpSTAR

UserScape

проприетарное ПО

PHP

Web, e-mail, RSS, API

SQL Server, ]

reporting: integrated charts and reports, Экспорт в Excel

Да

IBM Rational ClearQuest

Rational Software

проприетарное ПО

kernel: executables for several platforms; hooks: Perl and Visual Basic

Web, Windows client, e-mail

IBM DB2, Oracle, SQL Server, Access, Sybase ASA

ClearCase AccuRev

reporting: integrated charts and interface to Crystal Reports

Да

IgnitionDesk

RattleSoft

проприетарное ПО

.NET / C#

Windows

Microsoft SQL Server 2005 or higher

export reports to Excel 2007 (Advanced charting and filtering) and Outlook 2007

Да

Да, Active Directory

Да, partial support

Нет

Instant Business Network

Mediachase

Hosted version or local server package

Web, Optional Windows client for secure messaging, MS Office integration

SQL Server

CVS, Team Foundation Server

Reporting: Canned as well as Custom Reports available

Да

IssueNet

Elsinore Technologies Inc.

проприетарное ПО

ASP.NET, C#, C++

Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin,

SQL Server

Subversion, Visual SourceSafe, Perforce

Advanced reporting, configurable dashboards, Microsoft Project integration

Да

IssueTrackerProduct

Peter Bengtsson

ZPL

Python

Web, e-mail

ZODB

Да

Issuetrak

Issuetrak Inc.

hosted, проприетарное ПО

ASP

Web

Microsoft SQL Server

Да

Да Active Directory

Да

Да Inbound and Outbound

itracker

itracker.org

LGPL

Java

Web

MySQL (Hibernate)

Нет

Да

Нет

Issue Tracking Anywhere

Dynamsoft Corporation

Hosted, проприетарное ПО

ASP.NET, C#

Web

Microsoft SQL Server

reporting: integrated charts and reports

Да

Нет

Да

IssueView

проприетарное ПО

ASP.NET, C#

Windows, Web, Mobile, Email

SQL Server, Access

.xsl based Reporting, charts, graphs

Extensive, Configurable, Execute SQL. Stored Procs

Да

Да Active Directory

Да

Да Inbound and Outbound

Jitbit HelpDesk

Jitbit

проприетарное ПО

ASP.NET, C#

Web, Email, Notifications

MS SQL Server

reporting, charts, graphs, file attachments

Да

Да, Windows-integrated authentication

Да

Да, both ways: email-to-issue, issue-to-email

k Systems Management Appliances

KACE

проприетарное ПО

PHP

MySQL, Apache

[MySQL]

Да

Liberum Help Desk

Doug Luxem

GPL

ASP

Web

SQL Server, Access

LibreSource

Artenum

GPLv2

HTML/Java on all platforms

Web

PostgreSQL

Subversion, LibreSource Synchronizer

Да

Open Project Manager^[3]

Free Hosting

GPLv2

Java, Javascript, AJAX

Web

MySQL, PostgreSQL, SQL Server

Нет

Да Velocity, Iterations planning

Нет

Да fully customazible, buttons

Да

Нет

Color Labels

Да Outbound SMTP, (SSL/TLS)

Microsoft Dynamics CRM

Microsoft

проприетарное ПО, Коммерческая

.NET

Web, Web services, Outlook, e-mail

Microsoft SQL Server

Нет

reporting: integrated charts and reports, Экспорт в Excel, Mail Merge

Нет

Да

Да - Active Directory

Да

Да, двухсторонняя

Mojo Helpdesk

Metadot

online / hosted only

Ruby on Rails, AJAX

Web, e-mail

RSS, API, Web service

Да

OTRS

otrs.org

GPL

Perl

Web/E-Mail

MySQL, PostgreSQL, Oracle, SQL Server

Advanced reporting, configurable dashboards

Да

PerlDesk

LogicNow Limited

Коммерческая

draft

to be completed

Pointinsight

LinkEdge Technologies

Коммерческая

J2EE

Web (Jsp, AJAX)

Oracle, SQL Server

Нет

Да

Нет

Да

Да Outbound SMTP

Polarion ALM Enterprise

Polarion Software

проприетарное ПО

Java + AJAX OSGi standard

Web (AJAX), Eclipse plug in

Apache HTTP Server , Java Application Server, Portal JSR-168 compatible, Subversion , Web Services, Open API

Subversion

Subversion-based Wiki, CMMI & XP Knowledge base & reports, real-time customizable dashboards, PDF export, Word/Excel export, customizable reports

Yes (using "LiveDoc" feature if test plan is described in Excel; free HP TestDirector Connector available)

Да

SMTP automatic notifications, create issues from email (Both ways)

Project Kaiser

Triniforce

free, Коммерческая

Java, GWT

Web

Derby, MySQL, SQL Server

Нет

Да Built-in wiki

Нет

Нет not yet

Да

Нет

Да Outbound SMTP

QueWeb

Queplix Corp.

GPLv2 and Enterprise

Java, J2EE, Google Web Toolkit GWT

Web Thin Client

MySQL, PostgreSQL, SQL Server, Oracle, Informix, Sybase,DB2

CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase

Да XLS adhoc reporting, export XML, PDF, HTML, Excel, Word

Да Dynamic Workflow Engine, Auto-conversion from legacy

Да

Да Single Sign on, SSL, Kerberos, 128 bit encryption

Full IDE support (Eclipse or IDEA), XML Metadata designer

Да Inbound and Outbound, Email Routing, Ticket Autocreation

Remedy Action Request System

BMC Software

проприетарное ПО

thick Windows client, Web, Web service

Oracle, SQL Server, DB2, Informix, Sybase ASA

With RKM, the Remedy Knowledge Base product from BMC

Нет

Да^[4]

Да

Request Tracker

Best Practical Solutions, LLC

GPL

Perl

Web, e-mail, command-line

MySQL, PostgreSQL, Oracle

Subversion, CVS

Да

Да^[5]

Да

Resolve

проприетарное ПО

.NET, SQL Server

Thick Windows client, Web service

MySQL

Да Mail Merge and Document Management System Integration

Да

Да^[5]

Да

RMTrack

RMTrack Issue Tracking Solutions Inc.

проприетарное ПО

ASP, VB6, C++

Web

Microsoft SQL Server

Advanced reporting, integrated charts, Экспорт в Excel

Нет

Да Extensive and dynamic

Нет

Да Microsoft Active Directory

Да

Да Outbound SMTP, Inbound (S)POP3

Roundup

Ka-Ping Yee, Richard Jones

MIT license (ZPL v 2.0 for the template system)

Python

Web, e-mail, command line

SQLite, MySQL, PostgreSQL, Berkeley DB

Subversion

Да

ServiceCenter

Peregrine Systems

проприетарное ПО

Web

ServiceWise

TechExcel Software

Коммерческая

C++, ASP.NET

Web, Windows Client

MS SQL, Oracle

Reporting, Dynamic Reports via Web Links

Yes, via DevSuite integration

Yes

SharpForge

XP Software Services

New BSD

C#/.NET

Web, RSS, email,

SQL Server/MSDE, ASP

Subversion

Standard HTML content loaded directly out of the Subversion repository.

Нет

Да

Нет

Simpleticket

Spur

GPL

Ruby on Rails

Web

MySQL, PostgreSQL

Subversion

Spiceworks Desktop

Spiceworks

проприетарное ПО, freeware

Ruby on Rails

Web, e-mail

sqlite

asset inventory, reporting, ticket-based help desk

SolverMate

проприетарное ПО, SaaS, бесплатно до 2-х пользователей

Java

Web, e-mail

PostgreSQL

отчеты: аналитические отчеты и печатные версии документов, экспорт в Excel и CSV

Да

Да, двухсторонняя

SupportCalls with Outlook

AssistMyTeam SMB Solutions

проприетарное ПО

.NET

Microsoft Outlook, Web

MS Exchange Server

Да

SupportCenter Plus

ManageEngine

Free, Trial, Коммерческая

draft - to be completed

Web-интерфейс, оповещение по e-mail

MySQL, MSSQL

Да

SupportPRO SupportDesk

SupportPRO

Коммерческая, Source Available

PHP

Web, e-mail

MySQL

Reporting engine, Integrated Knowledge Base

Да

Provides a custom workflow, SLA compliance

Да

Нет

Да

SupportSuite

Kayako

проприетарное ПО

PHP

Web, e-mail, SMS, WAP

MySQL

e-mail management, ticket-based help desk, live chat, knowledgebase, troubleshooter, file management, reporting

Да

Support Trio

ActiveCampaign,Inc.

Коммерческая

draft

to be completed

TagTicket

TagTicket Ltd

Коммерческая

PHP

Web, RSS, Email

MySQL

Да Ticket & File Tagging. Knowledge Base Creation

Да

Target Helpdesk Software

Target Helpdesk

проприетарное ПО

.NET

Windows, Web, e-mail

SQL Server 2005 Express and Enterprise

Да

tBits Expediter

tBits Global

проприетарное ПО

Java

Windows client, Web, e-mail, Web services, SMS, Tortoise SVN, Outlook plugin, Lotus plugin

SQL Server,Oracle

CVS, Subversion, Perforce, Team Foundation Server, AccuRev, Visual SourceSafe, ClearCase

Reporting engine, Экспорт в Excel, Provide a datasource plugin of BIRT,

Да

Provides a custom workflow, XML based rules, Java Based Plugins, SLA compliance

Да

Да. Also provides a Email commands to update each field.

Team Foundation Server

Microsoft

проприетарное ПО, Коммерческая

.NET

Web, Windows, Visual Studio, MS Excel, MS Project

MS SQL Server

Team Source

Да - workflow definitions, process documentation

Да

Да -

Да

Да - Active Directory

Да -

Да

TeamSupport.com

Muroc Systems, Inc.

Коммерческая, hosted SaaS. First 3 users free.

ASP.NET

Web, e-mail, Customer Portal

SQL Server

Exports to Excel, custom reporting

Да

Да both directions plus tickets can be subscribed to

Teamwork (software)

Open Lab

проприетарное ПО, some parts LGPL

Java

Web, e-mail

all relational (uses Hibernate)

Да. Also Subversion integration.

Да

Да. Also provides notification engine, actions by e-mail.

Tele-Support HelpDesk (software)

Resource Dynamics, Inc

Коммерческая, free trial available

Win32

Windows, Web, EMail

Access, MSSQL

reporting: crystal reports and fast-reports interface.

Нет

Да

Нет

Да

ThinMind.com

Shift Technologies, Inc.

Hosted

Microsoft .NET

Web

SQL Server

Flexible PDF reporting and Экспорт в CSV, XML, Text

Да

Нет

Да

Нет Inbound POP3, IMAP4

Track-It! Help Desk

Numara Software

Коммерческая

.NET

Windows

SQL Server, Oracle

Да

Tracker

PhaseWare, Inc.

Hosted and Client Server

.NET

Windows

SQL Server 2005

Да

True Time Tracker

True Time Tracker, ExtraSpy Software

проприетарное ПО

Visual Basic

Windows

SQLite

Integrated charts and reports, PDF and HTML export

Да

Unicenter Service Desk (USD)

Computer Associates (CA)

проприетарное ПО

C++

Web, e-mail, API, batch, web services, JAVA client

SQL Server, Ingres, Oracle

reporting: integrated text reports. External MS Access predefined, Crystal report Predefined.

Нет

Да

VisionProject

Visionera AB

проприетарное ПО

Java

Web (hosted or installed version), e-mail, web service

SQL Server, MySQL

Да, Subversion

Да, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, Экспорт в PDF, Excel, CSV, XML, MS Project

Да

Web Help Desk

MacsDesign Studio, LLC

проприетарное ПО

Java

Web, e-mail

OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle

Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help

Да

Да Microsoft Active Directory or LDAP

Да

Webolize

Webolize LLC

opensource

Web (hosted and installed on own server)

SQL Server

Wrike

Wrike, Inc.

hosted, проприетарное ПО

Java

Web (hosted and installed on own server), email

PostgreSQL

Subversion

real-time customized reports, Экспорт в Excel, scheduled reports by mail, alerts, discussions, Gantt charts,

API available for any integration

Да, unlimited number of workflow templates

Да

Да, двухсторонняя email integration with any email software

XMsuite

XMsuite.com

online / hosted (free)

.NET

Web, e-mail

MS SQL Server

Да

Zendesk

Zendesk, ApS

проприетарное ПО

Ruby on Rails

Web, Web services, RSS, e-mail, REST

MySQL

reporting: integrated charts and reports, Экспорт в Excel

Да

Да, двухсторонняя

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