§Give neither too few nor too many choices. If you use a Likert scale, it’s best to give three to five choices. If you ask for a rating, 1 to 10 allows more accuracy than 1 to 5 and is less complicated than 1 to 20;

§Allow neither too little space nor too much for open ended questions or

comments.

If you want reactions, the amount of space that you leave indicates how much or how little you expect. A quarter inch is probably too little; a page is probably too much. Also, remember that handwriting will vary widely – and usually takes more space than we would estimate. If you allow too little space, you may get substantial comments, but you may need a magnifying glass to read them.

If all goes well, you’ll receive a lot of survey forms reporting “Highly Effective,” “Strongly Agree”, and “Too Much.” That’s good for the ego. But if you want to improve, you’ll focus on the other responses. Those responses indicate the need to improve. And, if all goes well, you’ll receive some thoughtful, specific, and articulate comments. But what if the forms come in with the “Comments” spaces empty? Here are some suggestions, using the Sample Survey Questions, to guide you in “getting something out of nothing.” How to interpret “Not Effective” answers if no comments were added:

§Did you present the materials in a way that showed why they are important and how the participants would benefit from the information given?

§Did you allow enough time for the participants to review the materials and ask questions?

How to interpret “Do Not Agree” answers if no comments were added:

§Review your agenda and try to pinpoint areas that took longer to present than you’d planned. Maybe you moved on to the next section too soon because you were concerned with time;

§Remember the different ways in which we learn. Did you present the materials in ways that would fit the different learning styles?

Task 67. Choose the correct word from the box below and put it into the sentence.

Likert scale

A (1)_________ for rating responses to a statement by (2)________

among points along a continuum, consisting of the two extremes and any number of equidistant intermediate points. The scale can range from the simple (two (3)_______: e.g., “Agree” and “Disagree” or “Always” and “Never”)

ДВНЗ “Українська академія банківської справи НБУ”

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