
- •Contents
- •Структура підручника
- •Unit 1 looking for a job
- •Words to Remember:
- •Job Hunting
- •Job advertisement
- •An application form
- •Text: Resume or Curriculum Vitae (cv)
- •Types of resume
- •Sample: Chronological resume
- •Sample: Functional resume
- •Sample: Targeted Resume
- •Cover Letter
- •Interview
- •Cv (Resume)
- •Sample Thank-You Letter
- •Supplementary text
- •Gain a wealth of experience
- •Unit 2 the structure of a company
- •Words to Remember:
- •Text a Basic Forms of Business Organisation
- •Words to Remember:
- •Text b Business structure. Staff of the enterprise
- •Board of Directors
- •Text c Corporate Culture
- •Unit 3 telephoning
- •Useful language
- •Cross-cultural communication on the phone.
- •Unit 4 marketing
- •What is marketing?
- •Branding
- •If you can make it, they can fake it
- •Unit 5 presentation
- •1. The introduction
- •2. The main body.
- •3. Summarizing and concluding
- •4. Questions and discussion
- •Using visual support
- •Unit 6 promotion
- •Unit 7 advertising
- •Is it important to adapt advertising for different cultures? What differences in advertising have you noticed when travelling abroad?
- •Information sheet
- •Effects of Advertising
- •Unit 8 payment
- •Me and my money
- •Here are some abbreviations you can meet
- •In business documents:
- •Exercise 17 Read and translate the dialogue ‘Discussing the price problem’.
- •Unit 9 business letters
- •Structure of a Business Letter
- •Letters of Enquiry
- •Letters of Offer
- •Letters of Order
- •Letters of Complaints
- •Unit 10 negotiations
- •Effective negotiating requires clear thinking and a constructive approach
- •Stages of Negotiation Opening statement
- •Dealing with conflict
- •Ending / Breaking off negotiations
- •Unit 11 business contracts
- •Contract № 123
- •Insurance
- •Unit 12 transport logistics
- •1 Multimodal ▪ 2 piggyback ▪ 3 intermodal ▪ 4 unaccompanied
- •5 Block train ▪ 6 single-wagon
- •Instructions ▪ fit ▪ distribute ▪ exceeded ▪ diagonally
- •1 Commercial invoice
- •1 Advance payment 2 cash on delivery 3 open account
- •4 Documents against payment 5 documentary credit 6 bank guarantee
Instructions ▪ fit ▪ distribute ▪ exceeded ▪ diagonally
1. … vehicle carefully. 2. Do not place items … across the wagon. 3. When loading is complete, ensure that it fully complies with the … given in our Rail Instruction Manual. 4. Examine load carefully and make … it is undamaged and suitable for loading. 5. … longer, heavier pieces on the bottom of the load. 6. Make sure that load is … . 7. Ensure vehicle is … to be loaded. 8. Strap … loads. 9. When checking the vehicle, give special … to door securing mechanisms. 10. Examine vehicle and load … after loading. 11. … load as evenly as possible and make sure wheels are evenly loaded. 12. Check whether vehicle capacity has not been … .
b) Now match the correct sentences with the Instructions below.
a before loading: 1, …..
b during loading: ….
c after loading: …
c) Compose a dialogue according to the instructions.
A: Tell B that you have just found out you have shipped the wrong products to them.
B: Ask A what he/she wants to do about it.
A: Apologize for the mistake. Tell B what you have done so far.
B: Tell A that you need the items urgently. You expect to have them within two days.
A: Tell B what exactly you want to do next. Ask B if he/she is happy with that.
B: Thank A for help.
A: End with a friendly sentence.
Exercise 13 Complete the list of documents used in foreign trade and transportation with words from the box.
approved ▪ authority ▪ required ▪ commercial ▪ indicating
draft ▪ receipt ▪ conditions ▪ carriage ▪ hazardous
1 Commercial invoice
A document that contains specific information regarding the goods shipped and the … agreed between buyer and seller.
2 Certificate of origin
Document used in foreign trade which states where the goods were produced. It is often … by customs authorities.
3 Packing list
A document which specified the contents of any form of packaging, e.g. boxes, containers, cartons, without … the value of the goods shipped.
4 Air waybill
A contract between airline and shipper. It is a shipping document which states the terms and conditions of … and is also a receipt for the consignment.
5 Consular invoice
A special kind of invoice sometimes required by the importing country. It needs to be … by an embassy.
6 Pro forma invoice
A … invoice which the seller prepares before the actual shipment takes place.
7 Export licence
A document which is granted by a government … and states that specified goods can be exported.
8 Customs invoice
A specific document required by customs in some countries e.g. US when importing goods. It includes more details than a … invoice.
9 Dangerous goods declaration
Certificate prepared by the shipper/consignor which stated that … goods are handled according to international shipping regulations.
10 Bill of lading
A contract between carrier and shipper which specified the goods to be shipped and the delivery terms. It is also a … of shipment and accompanies the goods until they reach their destination.
Exercise 14 a) Read the information about rail transport documents.
International carriage of freight by rail is governed by two main sets of rules:
the CIM Uniform Rules (in Western and Central Europe, Near East and North Africa), and
the SMGS ( in Eastern Europe and Asia).
When transporting goods, operator should have the appropriate document such as the consignment note which confirms that the rail carrier has received the goods and that a contract of carriage exists between trader and carrier. And it doesn’t give its holder rights of ownership or possession of the goods. Key details to be provided in the note include: description and nature of the goods, method of packing, number of packages and their weight, special marks, the agreed transit period, the agreed route, the names and addresses of the consigner, carrier and consignee, etc. Consignment notes are made out for each consignment.
Consignment notes may be of several types: CIM consignment note (накладна ЦИМ)1, SMGS consignment note (накладна СМГС)2, CIM/SMGS consignment note (єдина накладна ЦИМ/СМГС) and consignment notes established under bilateral or multilateral arrangements.
Another document of importance in transportation is the certificate of origin which is issued by the Chamber of Commerce as proof of where the goods were produced. There are two reasons why a certificate of origin might be necessary:
When there is a trade agreement between the exporting and importing countries. In this case, if it can be proved that the goods were made in the exporting country, duty is charged at a lower rate or possibly not charged at all.
For political reasons, to prove that importers aren’t importing goods from countries with which trading relations are not desired.
In the case of multimodal transport such documents as Multimodal Bill of Lading and Rail Waybill can be used.
1CIM – ЦИМ (єдині правові накази до договору а міжнародному залізничному перевезенні вантажів)
2SMGS – ЦМГС (угода о міжнародному залізничному вантажному сполученні_
b) Answer the following questions.
1. What set of rules is used for transporting the goods on the territory of Ukraine, Russia and Belorussia? 2. What information does the consignment note provide? 3. Does the consignment note give its holder rights of ownership of the goods? 4. What types of consignment notes are mentioned? What does the choice of consignment note depend on? 5. What document certifies the origin of the goods and which body issues it? 6. In which cases can the certificate of origin be of great importance?
c) Study the CIM/SMGS consignment (appendix on pages 191-192)
Exercise 15 Match the payment methods (1-6) with the definitions (a-f).