Dialogue 2

A:. Bennet and Company. Good afternoon. Can I help you?

В.: I'd like speak to Mr. Smith please.

A:. Could I have your name, please?

В.: This is Jake Richard Karridas from BFM.

A.: Is that K-a-r-r-i-d-a-s?

В.: Yes, that's right.

A.: OK. Sorry, what was the name of your company?

В.: BFM, in London.

A.: OK, Mr Karridas. I'll try and put you through, (pause)

Sorry, but apparently he's just gone out for lunch.

В.: Could I leave a message? A.: Certainly.

В.: Could you tell him that the meeting's been postponed till

next Friday, and to call me back later this afternoon?

A.: Does he have your number? В.: Yes, he has my number.

A.: Sorry, you'll have to speak up a bit, the line is very bad.

В.: I think he has my number but I'll give it to you anyway. It's

0044, that's the code for England, then 282-453-8828.

A.: OK. I'll make sure he gets your message, Mr. Karridas.

В.: Thanks for your help. Goodbye.

Dialogue 3

A:. Alfa Group. Can I help you? \

В.: Could I speak to Mr. Parker, please? \

A.: Putting you through.

В.: Hello, Mr. Parker's office. Can I help you?

A.: Hello, can you hear me? It's a bad line. Could you speak

up, please? В.: Is that better? Who's speaking, please? A.: This is Thomas Morrison from АТС Company. В.: Oh, hello. How nice to hear from you again. We haven't

seen you for ages. How are you?

A.: Fine, thanks. Could you put me through to Mr. Parker, please?

В.: Hold the line a moment. I'll see if he's in. I'm so sorry, I'm afraid he's not in the office at the moment. Could you give me your number, and I'll ask him to ring you?

A.: I'm on 458 8762. That's Manchester.

B.: Would you like to leave any message for him?

A.: No, thanks. Just tell him I rang.

В.: Certainly. Nice to hear from you again.

A.: I'll expect him to call me this afternoon, then. Thanks.

В.: You're welcome. Goodbye.

14. Do you find numbers and spelling difficult on the phone? Work with one of your groupmates. Take it in turns to dictate your own or your friend's email address, website address, some numbers, names of foreign companies, and English personal or family names.

15. What expressions are useful for:

1. putting someone on hold?

2. putting someone through?

3. asking for someone?

4. explaining absence?

5. asking for and checking spelling?

0 problems?

g) introducing yourself?

h) taking messages?

i) ending a conversation?

j) asking for the caller's name?

k) answering the phone?

1) giving messages?

16. Match the telephone expressions in a with the responses in b. They are from different telephone conversations.

A

1. Hello, this is Robert Parker.

2. I'm afraid the line's busy.

3. Could you spell that, please?

4. My telephone number is 027 6634.

5. Could I speak to Mr. Adams, please?

6. I'd like some information, please.

7. Than you for your help.

h) Hold the line, please.

В

1. Sorry. What that double six?

2. Yes, speaking.

3. You're welcome. Thanks for calling.

4. OK. I'll call back in an hour.

5. OK. I'll hold.

6. Hello. How can I help you?

7. Certainly. What would you like to know?

8. Certainly. It's J-a-c-k-s-o-n.