If you answer the phone and offer your help, you can say:
a. May/Can I help you?
b. What do you want?
When you ask someone on the phone to wait, you can say:
One moment, please.
Hello, wait.
Hold on a moment, please.
Ex.7. Choose the correct response.
1. Who’s calling,please?
a) Tracy Brighton speaking.
b) I’m Tracy Brighton.
c) Oh, this is Tracy Brighton.
\
2. Can I take a message?
(Would you like to leave a message?)
a) Please tell him to call me back.
c) Yes, could you ask him to call me back, please?
3. The reason I’m calling you is we're having problems.
a) Really? That surprises me./ I’m sorry to hear that.
b) I don’t believe it.
c) I don’t mind.
4. Could you manage Monday? (Could we meet on Monday, say, at 10 o’clock?)
a) No, I can’t.
b) No.
c) I’m afraid I can’t. Could we fix another time?
5. So that’s fixed – Tuesday at 10.30.
a) I’m afraid that’s out of the question.
b) Good. See you on Tuesday.
c) Bye.
6. Sorry, Sophie. I’ve got to go to a meeting now.
a) That’s all then.
c) Oh, that’s OK. I’ll be in touch soon. Bye.
d) OK. Talk to you soon, no doubt. Bye.
Ex. 8. Identify and correct the mistakes in the sentences and substitute those which are not appropriate for a telephone conversation.
Give me James, please.
The line is occupied.
Please can you wait on the line?
I’m frightened Mr. Ellington isn’t here at the moment.
Do you want me to tell him something?
Can I give a message, please?
Could you ask him to call to me back?
Could you just tell to her that I called?
One moment, please. I’ll just put through you to one of his colleagues.
I’m Katy Darley speaking.
Ex. 9. Fill in the missing remarks. Refer to the box of useful language if necessary.
a)
Rockline Safety Equipment. Good morning. Can I help you?
_________________________________________
- Yes. Who’s calling, please?
b)
_________________________________________
Oh good morning. Can I speak to Mr. Benson, please?
_________________________________________
This is Mathew Brown, from GST Systems.
Right, Mr.Brown. I’ll ________________________