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10 Spontaneous Reporting Systems
235
Fig. 10.2 CIOMS I Form for reporting of ICSR (cioms.ch/cioms-i-form)

236
J. Petracek and M. Fialova
3 Origins ofSpontaneous
Reporting Systems
While the history of pharmacovigilance is as old
as the human civilisation, the spontaneous reporting system is a relatively recent component.
Various players developed multiple versions of
spontaneous reporting in response to the thalidomide tragedy in the 1960s.
Chemie Grünenthal developed thalidomide in
Germany shortly after the Second World War. It
rst entered the German market in 1957 as a sedative and mild hypnotic, available even without a
prescription. It was widely marketed for morning
sickness in pregnancy with great commercial
success. By 1960, thalidomide was sold in 46
countries [2].
In 1961, Dr. WG McBride, based in Australia,
sent a letter to Lancet (Fig.10.3) announcing his
observation ‘that the incidence of multiple severe
abnormalities in babies delivered of women who
were given the drug thalidomide (‘Distaval’) during pregnancy as an anti-emetic or as a sedative,
to be almost 20%, asking whether anybody else
has observed similar abnormalities’ [3].
At the same time, during a Paediatric
Convention in Germany, Dr. Lenz suggested a
correlation between malformations and thalido-
mide. His suspicion was published in a German
Journal (Welt am Sonntag) [4].
Chemie Grünenthal formally withdrew the
drug on 26 November 1961 in Germany and
other European countries. In the USA, the drug
was never approved thanks to the very cautious
assessor at US FDA—although this was not
because of concerns about birth defects [5].
Nevertheless, it took many years for thalidomide to be eventually removed from the market
worldwide, as it was marketed under various
names, by many pharma companies, and in
developing countries. More than 10,000 babies
have been born with phocomelia and other
anomalies, affecting millions of people, including families, caregivers, and many
communities.
At the time, there was no single place where the
suspicions of adverse effects of medicines could be
reported. It took many years before the observations of individual physicians were put together
and an association could be hypothesised.
The legal amendment in the United States
of America (USA) (1962) required drug safety
and efcacy data before marketing approval was
passed. Since then, the safety data must include
teratogenicity tests in different animals [6]. In
1964, the United Kingdom(UK) introduced the
THALIDOMIDE AND CONGENITAL
SIR,
Congenital abnormalities are present in approximately 1.5% of babies. In recent months I have oberved
that the incidence of multiple severe abnormalities in
babies delivered of women who were given the drug
thalidomide (“ Distaval ”) during pregnancy, as an
antiemetic or as a sedative, to be almost 20%.
These abnormalities are present in structures developed
from mesenchyme–i.e., the bones and musculature of the
gut. Bony development seems to be affected in a very
striking manner, resulting in polydactyly, syndactyly, and
failure of development of long bones (abnormally short
femora and radii).
Have any of your readers seen similar abnormalities in
babies delivered of women who have taken this drug
Confluence of data
Fig. 10.3 McBride’s letter and important elements forming spontaneous reporting [3]
during pregnancy?
Hurstville, New South Wales.
ABNORMALITIES
W. G. McBRIDE.
ADR
Risk group
Increased
frequency

10 Spontaneous Reporting Systems
237
‘Yellow Card’ system. The Yellow Card is a specic form for collecting a spontaneous report of
suspected ADRs [7].
In Europe (1965), the disaster of thalidomide
stimulated the development of European legislation with the EC Directive 65/65. It established
the foundations of pharmacovigilance and development ofADR reporting systems.
In 1966, a pilot study of the Boston
Collaborative Drug Surveillance Program started
[8]. It was the rst group to conduct epidemiologic research to quantify the potential adverse
effects of drugs. Paper-based in-hospital monitoring and early utilisation of computers played
an essential role in developing and applying
methods in drug epidemiology, broadly informing the design of pharmacovigilance systems.
In 1968, the World Health Organization (WHO)
established a Programme for International Drug
Monitoring. Ten member states initially piloted the
programme (Australia, Canada, Czechoslovakia,
Federal Republic of Germany, Ireland, Netherlands,
New Zealand, Sweden, the UK, and the USA).
Today, over 170 members contribute to one central
database of ICSRs—VigiBase [9].
4 National andGlobal
Spontaneous Reporting
Systems
The organisation of spontaneous reporting systems varies around the world. Health professionals, and sometimes patients or consumers, may
send reports of adverse experiences to one or
more specied locations. These locations can be
the drug regulatory authority, an academic or
hospital-based pharmacovigilance centre, or the
drug manufacturer.
Member states of the WHO Programme for
International Drug Monitoring share information
with the Uppsala Monitoring Centre (UMC)that
operates the programme for WHO.All the reports
are available in VigiBase, the world’s richest
source of pharmacovigilance data. Regulatory
authorities may access VigiBase fully. Selected
services and datasets are also available to other
interested parties.
5 Types of Individual Case
Safety Reports
5.1 Adverse Events andAdverse
Drug Reactions
The level of suspicion for the causal relationship
between the exposure to the medicinal product
and the described adverse experience determines
whether the ICSR would be considered an AEor
an ADR.
While there are many local variations of
denitions of AEs and ADRs, the ICH guidelines
is a good source of denitions for global
applications.
An adverse event (AE) is any untoward medical
occurrence in a patient administered a medicinal
product and which does not necessarily have to
have a causal relationship with this treatment. An
adverse event can therefore be any unfavourable
and unintended sign (for example, an abnormal
laboratory nding), symptom, or disease tempo-
rally associated with the use of a medicinal prod-
uct, whether or not considered related to this
medicinal product. (ICH E2D)
Adverse Drug Reaction is a noxious and unin-
tended response to a medicinal product related to
any dose. The phrase "response to a medicinal
product" means a causal relationship between a
medicinal product and an adverse event is at least
possible. (ICH E2D)
In contrast to an AE, an ADR is characterised by
a suspected causal relationship between the drug
and the occurrence. In many countries, the term
‘suspected adverse drug reaction’ is used to further stress the uncertainty around causality to
protect reporting parties from potential legal consequences associated with communication about
this information. Thus, communicating about
suspected ADRs does not mean the parties
acknowledge the causal relationship.
5.2 Special Situations
Special situations are observations that provide
valuable safety information about the medicinal
product while not meeting thedenition of anAE
or ADR.They are the third category of ICSRs,

238
Special situations
Ov
Of
Dr
Dr
Medication err
Lac
Lac
Ef
Pr
Occupational e
Dr
Use of medicinal pr
in a paediatr
population
Use of medicinal pr
dur
br
Pr
Discontinued pr
Unusual f
Ef
ne
Administration, Health Canada- Drug regulatory agency of Canadian government
J. Petracek and M. Fialova
other than ADRs and AEs, that may be reported
via spontaneous systems. However, in some
regions (e.g. EEA) they should be reported only
in case they are related to an ADR.
between regions. Globally, they include the following concepts:
• Overdose
• Off-label use
• Drug abuse
• Drug misuse
• Medication errors
• Lack of efcacy
• Use of product in pregnancy or breast-feeding
• Occupational exposure
situations according to different terms of reference [10].
Fig. 10.4 Overview of special situations according to different terms of reference (example fromiViReg system, 2023)
[10]
All spontaneous reporting systems must
acknowledge reports of special situations and be
able to process them accordingly.
Denition of special situations may vary
5.3 Implied Causality of
Spontaneous Individual Case
Safety Reports
Aspontaneous reporter’s motivation to share an
ICSR is not solicited but related to some suspicion
that an event is related. As the effort to report is
not insignicant, the pharmacovigilance regulatory environment acknowledges this effort by
considering all spontaneously reported ICSRs as
having some level ofimplied causality.
Therefore, all spontaneously reported ICSRs
Figure 10.4 provides an overview of special
GVP MedDRA FDAHealth Canada
erdose
f-label use
ug abuse
ug misuse
ors
k of Efficacy (LOE)/
k of Therapeutic
ficacy
egnancy
xposure
ug addiction
oduct
ic or elderly
oduct
ing pregnancy or
eastfeeding
oduct quality issues
oducts
ailure to
ficacy (only applies to
w drugs)
GVP-Good Pharmacovigilance Practice, MedDRA- Medical Dictionary for Regulatory Activities, FDA- Food and Drug
are classied as reports of suspected ADRs.
While pharmaceutical companies and regulatory
authorities may provide their own causality

10 Spontaneous Reporting Systems
239
assessment of the reported cases, they cannot dispute the implied causality of spontaneous reports
to distribute the report further.
5.4 Individual Case Safety
ReportsLinked withProduct
Quality Defects or Falsied
Medicines
Should an ICSR be connected with a product
quality complaint, the marketing authorisation
holder(MAH) shall investigate whether the product met the approved quality criteria. If not, the
ICSR is marked as related to product quality and
shall not be used in pharmacovigilance
assessment.
Pharmacovigilance systems are primarily
designed for the situation where medicinal products are of good quality, and still, an adverse
experience is observed. If the adverse experience
is explainable by substandard quality or exposure
to a falsied medicine, then product manufacturing quality departments shall attend to the issue
immediately.
6 Sources of Spontaneous
Individual Case Safety
Reports
6.1 Healthcare Professional
Reports andConsumer
(Patient) Reports
Spontaneous ICSRs originate at the point of
medical care. Healthcare professionals or patients
may report them via various channels. These
include traditional paper reports via post, fax,
email, web, or mobile phone applications. Many
countries have designed their forms in ofcial
languages, mostly based on the CIOMS form
(Fig.10.2).
While some spontaneous reporting systems
were once restricted only to reports from healthcare professionals, there has been growing recog-
nition of the importance of patient reports. Many
systems now accept patient-generated reports.
For example, Italy, Denmark, Netherlands, and
Sweden have accepted patient reports since the
early 2000s, while Australia has accepted them
since 1964. The USA, which has accepted consumer ICSRs since 1969, developed the
MedWatch programme in 1993 to facilitate AE
reporting from patients and healthcare professionals [11]. Nonetheless, even in 2012, some
countries with highly developed regulatory systems were not actively collecting patient reports.
Of the50 countries with developed drug regulatory systems surveyed in 2013, 44 had direct
patient reporting systems, 17 of which were
started onlyin 2012 or 2013 [12].
There is no internationally recognised denition of a ‘patient report’. ICH E2D denes a
‘consumer’ as ‘a person who is not a healthcare
professional such as a patient, lawyer, friend, or
relative of a patient’ and notes that ‘consumers’
can submit AE reports. There is growing evidence that patient reports are a valuable source
of information. They often contain more details
than reports generated by healthcare professionals and can serve to complement those reports
[13].
A study of the UK’s Yellow Card system,
which allows spontaneous reporting by healthcare practitioners and patients, found that
reports generated by patients had a higher
median number of suspected ADRs per report.
They also had a higher median word count,
more detailed information about symptoms, and
more description of the emotional and social
impact of the AE [14].
A study comparing AE reports submitted by
patients and those submitted by healthcare professionals to the Dutch National
Pharmacovigilance Centre, Lareb, found that
patient reports were comparable to those from
health professionals for causality analysis [15].
Similarly, a UMC–Lareb collaboration assessed
the contribution of patient reports to global signal
detection in VigiBase. It concluded that patient
reports provide unique information valuable in

240
J. Petracek and M. Fialova
signal assessment and recommended their inclusion in signal detection processes [16].
Publications also show thatin at least one pharmaceutical company’s AE database, signals were
detected earlier when patient reports were
included than when only reports from healthcare
providers were included [17].
Given the potential importance of patient
reporting, efforts have been made to encourage
and simplify it. In 2012, WHOpublished a guide
for countries to use in setting up a reporting system for the general public, which recommends
that a patient reporting system ideally be established in an existing spontaneous reporting system. The patient reporting form may be a
dedicated one or the same form used by health
professionals, but it should be understandable by
a layperson. Education of the public on the
importance of patient reporting and training of
pharmacovigilance staff in assessing patient
reports is recommended.
A discussion on the active involvement
of patients in medication safety is elaborated
in Chap. 12.
6.1.1 Reporting from Clinical Practice
Process of reporting ADRs in clinical practice
may vary signicantly and needs to consider
local requirements. Many countries have set up
local pharmacovigilance centres, often teaching
hospitals coordinating the local efforts. All leading physicians should ensure juniors are well
trained in differential diagnoses that include
ADRs as potential cause of the patient’s condition. When a suspicion is raised, the reporting
should be as easy as possible, with procedural
and technical support given to healthcare professionals. In addition to the physicians, other
healthcare professionals whoactively involve in
the spontaneous reporting are pharmacists,
nurses, and dentists. Clinical pharmacists and
clinical pharmacologists are the professionals
who usually initiate and coordinateADR reporting programmes within the hospital setup, and
the same supports the national pharmacovigilance activities.
Culture inuences the willingness to talk
about ADRs and sharing experience about them.
Open and transparent culture leads to much
higher likelihood of clinicians sharing the information and learning from it.
Pharmaceutical industry has a very signicant
role in continuous education including pharmacotherapy. It should be performed observing high
standards of ethics, as cited in many internal and
external documents, including guidance from the
WHO [18].
6.2 Individual Case Safety
Reports from Social Media
Social media includes a wide, and constantly
changing, range of computer-based technologies
that allow the creation [18] and sharing of information, ideas, photographs, and other messages
via electronic communication. User-generated
content is a dening feature of social media. This
content can be made available to others via computer-based networks that connect one user with
the other users or groups to form social networks.
Given the widespread use of the internet and
social media for health-related topics, there is
interest in whether social media can be a source
of drug safety signals or otherwise shed light on
ADRs [19].
Because social media posts describe individual experiences, they can also describe
adverse reactions to medicines. The use of
social media for pharmacovigilance presents
both opportunities and challenges. With an estimated 2.5 billion social media users worldwide,
including in parts of the world where formal
pharmacovigilance programmes are not highly
developed, social media can be a source of
patient- and consumer- generated information
about AEs. The ability to tap into this potential
source of information is especially relevant,
given the growing importance of, and attention
to, patient- and consumer- generated reports in
pharmacovigilance.
The use of social media for pharmacovigilance is an area of active research to address these

10 Spontaneous Reporting Systems
241
challenges. Current research focuses on using
natural language processing and other techniques, such as supervised machine learningand
large language model (LLM) on identifying
drug-related AEs in social media. One of the biggest challenges in this regard is the distinction of
drug mentions associated with an AE from those
with no association with an AE [20].
Another area of research is determining the
utility of social media in pharmacovigilance. In
2014, the Innovative Medicines Initiative (IMI), a
public–private partnership between the European
Union and the European Federation for
Pharmaceutical Industries and Associations,
launched WEB-RADR: Recognising Adverse
Drug Reactions to develop new technology tools
to facilitate the detection and analysis of potential
ADRs in social media sites. It also aimed to create a mobile phone app for reporting suspected
ADRs to regulatory authorities in the European
Union (in the context of traditional AE reporting). One of several planned outgrowths of these
efforts is establishing a regulatory framework for
social media mining for ADRs.
7 Quality of Individual Case
Safety Reports
The quality of reports in pharmacovigilance varies signicantly. Despite standardisation, differences in training, national healthcare cultures,
languages, tools, technologies, pharmacovigilance practices, and many other factors inuence
the quality of reports. Poor quality reportsmay
lead to awed data analysis and delays or fails to
detect signals of potential harm. A commonly
used phrase to describe this problem is ‘rubbish
in, rubbish out’.
Reporting clinicians should provide as
muchrelevant information for the proper assessment of the case that may be available to them.
There is very low threshold of reporting enabling a
maximum of initial reports to be captured. The initial reports are then followed up to collect as much
relevant information as possible (Sect. 7.2), with a
focus on those of a more serious nature.
7.1 Validity of Individual Case
Safety Reports
The rst crucial qualitative requirement is a socalled report’s validity. Only valid reports are
exchanged between the parties in the national and
global pharmacovigilance system. Invalid reports
are stored by the rst receiver, who must attempt
follow-up to validate the ICSR.
Four minimum criteria are required for ICSR
validation:
1. One or more identiable reporter
2. One single identiable patient
3. One or more suspected substance/medicinal
product
4. One or more suspected adverse reaction
7.2 Follow-Up of Individual Case
Safety Reports
Follow-up means contacting the reporter for further information about the case. The rst receiving party usually performs a follow-up of a
spontaneous ICSR. Typically, follow-up questions are prepared for the telephone, email, or letter conversation with the reporter.
All invalid ICSRs must be followed up until
validated or until further attempts are considered
futile. Most authorities and pharmaceutical companies perform between zero and three attempts
to follow up on spontaneous ICSRs, based on
their internal prioritisation system.
8 Processing of Spontaneous
Individual Case Safety
Reports
Both industry and regulatory authorities have
developed advanced systems for processing
ICSRs from any source, including spontaneous
reports. As technology progresses and the industry prepares for technological changes, the harmonisation of case processing approaches has
reached a new level of maturity.

242
Redaction
ocessing
J. Petracek and M. Fialova
As clinicians are often interested in the fate of
their reports, a high-level description of the process may be helpful for a better understanding of
modern spontaneous reporting systems and what
they serve to.
8.1 Case Intake
The rst step of case processing is case intake. It
is typically designed to meet the local requirements and adjust to local conditions based on culture, language, and technology.
Case intake should be able to process any
ICSR from any source, acknowledge receipt,
meet local distribution requirements, and prepare
the received piece of information for case processing in the central pharmacovigilance database system. An example of the process developed
by one of the industry consortiums (Transcelerate,
see www.transceleratebiopharmainc.com) is provided in Fig.10.5.
8.2 Case Processing
ICSRs from case intake are processed in the central
safety systems of regulatory authorities and MAHs.
The technological solution varies among the pharmacovigilance players signicantly. However, a
signicant level of harmonisation has been achieved.
Nowadays, case processing usually encompasses a
set of steps (Transcelerate, see www.transcelerate-
biopharmainc.com) depicted in the owchart in
Fig.10.6.
8.3 Case Reporting
Processed cases are further distributed as per
reporting requirements. Typically, the pharmaceutical industry must report to regulatory
authorities. Regulators then report to the global
WHO database (VigiBase). Competent authorities also make the ICSRs available to MAHto
download and process in their system. This way,
Data Sources
12
Data
Acquisition
Acknowledgement
of receipt
9
Prepare and
Send to Global Site
Fig. 10.5 Case intake owchart (developed by Transcelerate)
Inputs (e.g., spontaneous report, clinical trials, literature)
Case
Validation
Local
Structuring
Complete
intake form
10
7
8
Local
Tracking
Entry into
local system
Local
Submissions
3
Duplicate
Check
Alert Case
of Interest
11
Archive
Source Data
4
Prioritization/Triage
– Intake
6 5
Case
Translation
Language
QC
Case Pr

10 Spontaneous Reporting Systems
Case Intake
0
Case
Booking
243
Acknowledge
Receipt
Manual
Automated
7
Archive
Source Data
8
Tr iage and
Initial Assessment
15
Case
Completion
16
Follow-Up
Questions
Fig. 10.6 Case processing owchart (developed by Transcelerate)
Workflow
Management
17
Monitoring
1
Data
Acquisition
6
Alert Case
of Interest
9
Data Entry
14
In-Line
QC
Validation
Translation
10
Full
Coding
Case Reporting
2
Case
5
Case
13
3
Duplicate
Check
4
Prioritization/Triage
– Processing
11
Medical
Assessment
12
Narrative
Writing
all stakeholders should achieve as complete a
picture of reported cases as possible.
In practice, signal detection and validation performed by various pharmacovigilance players
have variable datasets. Differences occur due to
different reporting rules in multiple jurisdictions
and different thresholds for reporting that depend
on the report source, and its seriousness and
expectedness. For spontaneous ICSRs, most of the
serious cases are reportable worldwide. Figure10.7
depicts a standard process of report distribution
within case processing efforts (Transcelerate, see
www.transceleratebiopharmainc.com).
8.4 National and International
Safety Databases
Eventually, all spontaneous ICSRs arrive in the
safety database of a regulatory authority. Member
states of the WHO monitoring programme then
further report the content of their database to
VigiBase. There may be a certain data loss in
each reporting step due to various formats, rules,
and limitations. Therefore, the same ICSRs often
have multiple levels of details available in different databases.

244
J. Petracek and M. Fialova
Case Processing
12
Reporting
Rules Maintenance
87
Reconciliation Acknowledgment
Fig. 10.7 Case reporting owchart (developed by Transcelerate)
Reporting
Rules Configuration
Examples of national reporting systems and
databases include the Blue Card system
(Australia); Canada Vigilance (Canada); the
Canadian Adverse Events Following
Immunization Surveillance System (CAEFISS)
database (Canada); the French Pharmacovigilance
Spontaneous Reporting System database
(France); the Adverse Drug Reaction Information
Management System of the Pharmaceutical and
Medication Devices Agency, Ministry of Health,
Labor, and Welfare (Japan); the Lareb database
(Netherlands); the BiSi database (Sweden); the
MHRA ADR database (UK); the FDA Adverse
Event Reporting System (FAERS) database
database when used as a source for analysis is
critical for the correct choice of methodology
and result interpretation. Coding the suspected
medicinal products and adverse event/reaction
terms in the same way for all reports is one of
the signicant considerations. Many databases
code drugs according to a local or national standard drug dictionary, while others use a standard
international dictionary, such as WHO Drug
Dictionary (WHODrug Global). Medical
Dictionary for Regulatory Activities (MedDRA)
is used in the ICH regions to code AE/ADR
terms.
(USA);and the Vaccine Adverse Event Reporting
System (VAERS) database (USA).
At the international level, there are two central
9 Strengths of Spontaneous
database systems. The European Medicines
Agency (EMA) runs EudraVigilance in the
European Union, and VigiBase pools data from
more than 170 member countries of the WHO
International Drug Monitoring Programme (run
by the UMC). VigiBase is also the system used as
the national database by around 70 pharmacovigilance centres around the world.
Spontaneous reports are an invaluable resource
for signal detection. Most safety issues in the
post-authorisation life of medicinal products
have been discovered due to spontaneous reports
rst and then complemented by evidence from
other sources.
3a
Submission
(Automation)
3b 4
Manual
Assessment
6
Submission
(Manual)
Translation
5a
Distribution
(Automated)
5b
Distribution
(Manual)
Understanding the unique features of the
Reporting Systems
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