Межкультурная коммуникация в сфере бизнеса. Практикум. Для студентов-бакалавров направления «Лингвистика», профиля «Теория и практика межкультурной ко

Tone of voice can reflect the person’s mood: pessimistic or optimistic. Interpreting tone of voice is extremely useful to assess the speaker’s current frame of mind. Even though tone can be controlled to a degree by the speaker, it is usually not faked.

Knowing how to interpret body language at work is very useful, as long as you are always aware that you can’t give 100% weight to the nonverbal cues you are getting.

Always use the nonverbal cues to complement the message. When the body language contradicts the rest of the message, it’s likely that the body language is more reflective of the truth.

Task 2. Find the English equivalents in the text:

1.казаться непринужденным

2.поджатые губы

3.теребить волосы

4.смущение (неловкость)

5.невербальные сигналы

6.похлопывания по спине

7.заинтересован (увлечен, вовлечен)

8.втягивание головы в плечи

9.щекотливая ситуация

10.мужской (жест, поза)

11.противоречить

12.покусывать губы

13.флиртовать (заигрывать)

14.подхалим (льстец, угодник)

15.настроение

16.верхняя часть тела (туловища)

17.расшифровать язык тела (телодвижений)

18.утонченность (изысканность)

19.надуться (надуть губы)

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20.занимать незначительную должность (быть ниже по рангу)

21.хмуриться

22.неодобрение

23.дрожание

24.громкость голоса

25.чрезмерный (в излишке)

Task 3. Fill in the blanks using the above-mentioned vocabulary:

1.Head shaking side to side means … .

2.Don’t … ! What are you worried about? – Nothing. It’s just a habit. My mouth is always dry.

3.… is totally under a person’s control, only you decide what level you use when.

4.With the popularity of Botox injections, some

people don’t … anymore, so you could be facing an angry person with a smooth forehead.

5.… are generally given by someone higher in the hierarchy.

6.Some top executives cringe when someone that

is … gives them a pat on the back.

7.When a person’s hands are in his pockets, he may be

trying to … .

8.Sometimes … is done as a defensive or suspicious gesture, as in: “are you trying to fool me?”

9.Some gestures are perceived as … , e.g. crossing a leg by placing an ankle over the knee.

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10.Hugs are generally given with … .

11.Interpreting tone of voice is extremely useful to assess the speaker’s current … .

12.The most common reason is … , when a person’s face turns red.

13.… arises when your boss is giving you pats on the back that you don’t welcome.

15.Facial expressions, head, torso, arms, hands, legs and

17.A limp handshake may be seen as weakness or too much … .

18.If someone holds a smile for too long, they may be seen as … types.

19.… may mean the person is nervous but it also could just be a habit.

20.When the body language … the rest of the message, it’s likely that the body language is more reflective of the truth.

21.… generally mean the person is refraining from expressing dislike.

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22.Touching hair and other self grooming may mean the person is … with you.

23.Sometimes people tighten their jaws just to stop their lips from … .

expressing a complaint, hurt or dissatisfaction of some sort.

Task 4. Look through the following examples of non verbal communication and try to say what they show.

Examples of Non Verbal Communication

The examples of non verbal communication included in this page are intended to show that we can’t take any single nonverbal gesture at his face value.

We need to look at the entire message, including the words, the facial expression, the body language, the tone of voice, and the specific surroundings of the conversation taking place.

Looking at the entire message is the key to reading and interpreting nonverbal communication in business.

And now, for the examples:

Example 1

Tina is asking her supervisor for a raise, he looks at his watch, she interprets that nonverbal gesture as a signal he doesn’t want to discuss the subject and begins to get up.

Tina’s supervisor looks at his watch to make sure he has enough time to discuss with Tina what a raise would entail for her. He’s glad she had the gumption to ask for the raise, he needs to let her know that the raise will be part of a

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promotion. He’ll let her know that the new job has added responsibilities and needs confirmation from Tina that she’s up to it.

He’s surprised Tina is about to get up and leave, he wonders what’s wrong.

Example 2

Bob is getting ready to go to lunch, he picks up a trade magazine to read while eating lunch and heads for the exit. He runs into a group of his co-workers who are on the hallway chatting with each other.

They look at each other, without saying a word. Some of them say hi to him.

Bob thinks they are all going out to lunch together... without him. He figures he just caught them planning to leave for lunch without inviting him to join them. He concludes that’s why they looked at each other knowingly.

What Bob doesn’t know is that his co-workers had just been talking about him. They had been concerned about Bob just hurrying out at lunch time by himself all the time. They had noticed he stopped going out to lunch with them and seemed to be preoccupied with something at all times. They were worried about him.

Example 3

Tom is asking his supervisor Frank for a raise, his supervisor looks at his watch. Tom interprets that gesture as a signal that Frank doesn’t want to talk about a raise at this time. Tom decides to test his suspicions. He asks his boss: Would you rather talk at another time, do you have to leave now?

Tom’s supervisor looks surprised: “Why? No, Tom, I don’t have to leave now, we can discuss your request”

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Frank wonders why Tom asked him if he needed to leave now. Frank realizes that he was looking at his watch absentmindedly and was caught by Tom doing it.

Frank would rather not have this conversation today, he needs to let Tom know that his performance hasn’t been up to par this year, so he’s not slated for a raise. Frank is dreading this conversation with Tom.

Notice how Tom interpreted Frank's gesture correctly and that Frank gave him a verbal message that contradicted his nonverbal behavior. When this happens, the nonverbal behavior is likely to convey the true message, as in the example above.

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Список использованной литературы и электронных ресурсов:

1.https://bestlifeonline.com/major-cultural-mistakes/

2.https://bizfluent.com/12083818/what-ways-can-culture- affect-ethical-standards-shape-business-behavior

3.https://www.studmed.ru/grishaeva-e-b-angliyskiy- yazyk-mezhkulturnaya-kommunikaciya- praktikum_7399e3a2f0e.html

4.https://yourbusiness.azcentral.com/ways-can-culture- affect-ethical-standards-shape-business-behavior- 24329.html

5.http://www.people-communicating.com/body-language- at-work.html

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