Rooms Division Operations
.pdf107. Yield management is a pricing strategy in which the price of rooms is adjusted based on consumer demand, rising in periods of peak demand and falling in the “slow season”.
4. Answer Key
|
Test 1 |
Test 2 |
|
Test 3 |
1. |
C |
1. C |
1. |
D |
2. A |
2. C |
2. |
B |
|
3. A |
3. D |
3. |
C |
|
4. |
D |
4. B |
4. |
C |
5. |
B |
5. C |
5. |
B |
6. |
C |
6. A |
6. A |
|
7. |
B |
7. D |
7. A |
|
8. |
C |
8. A |
8. |
C |
9. A |
9. D |
9. A |
||
10. |
C |
10. A |
10. |
D |
LINKS
1.Accommodation Management: Perspectives for the International Hotel Industry / ed. by Constantinos S. Verginis and Koy C. Wood., thomson, 2009. – P. 256.
2.Check-in, Check-out: Managing Hotel Operations / Gary K. Vallen, , 7th ed., 2005. – P. 636.
3.Dimensions of the Hospitality Industry. An Introduction / Paul R. Ditter, Gerard G. Griffin., 1993. – P. 255.
4.Hotel and Lodging Management. An Introduction / Allan T. Stutts., John Wiley& Sons. Inc., 2001. – P. 318.
5.Hotel Front Office Management./ James A. Bardi., 1990. – P. 364.
6.Hotel Management and Operations./ ed. by Denny G. Rutherford., 2nd ed., 1995. – P. 462.
7.Principals of Hotel Front Office Operations./ Sue Baker, Jeremy Huyton, Pam Bradley., 2nd. ed, 2000. – P. 325.
8.Professional management of Housekeeping Operations / Thomas J. A. jones, Robert J. Martin., 4th ed. by John Wiley & Sons,
Inc., 2005. – P. 508.
71
|
СОДЕРЖАНИЕ |
|
COURSE AIMS......................................................................................... |
3 |
|
LEARNING OUTCOMES ........................................................................ |
3 |
|
CHAPTER I............................................................................................ |
5 |
|
1. |
Types of Hotels ........................................................................... |
5 |
2. |
Major Departments of a Hotel.................................................... |
8 |
3. |
The Organizational Chart of the Hotel ....................................... |
9 |
4. The Guest Cycle ....................................................................... |
10 |
|
5. |
The Security Aspects of a Hotel ............................................... |
11 |
CHAPTER II ........................................................................................ |
13 |
|
1. |
Front Office............................................................................... |
13 |
2. |
The Duties of Hotel Front Office Personnel............................. |
16 |
3. |
The Reservation Department .................................................... |
17 |
4. |
Pre-Arrival Activities at Check-in ............................................ |
18 |
5. |
Room Status.............................................................................. |
22 |
6. |
Room Rates............................................................................... |
23 |
7. Taking Payments....................................................................... |
26 |
|
8. |
Black List.................................................................................. |
27 |
9. |
Front Office Link to Housekeeping.......................................... |
28 |
CHAPTER III....................................................................................... |
30 |
|
1. |
Housekeeping Department ....................................................... |
30 |
2. |
Cleaning and Preparing Rooms for Guests............................... |
32 |
3. |
Housekeeping Reports.............................................................. |
33 |
4. Turndown Service..................................................................... |
34 |
|
5. |
Supply and Inventory Management.......................................... |
35 |
6. |
Housekeeping and Maintenance............................................... |
40 |
CHAPTER IV....................................................................................... |
43 |
|
1. Yield Management.................................................................... |
43 |
|
2. |
Projecting Hotel Occupancy..................................................... |
48 |
3. |
Selling Strategies ...................................................................... |
51 |
4. |
Increasing Average Room Rates............................................... |
52 |
5. |
Property Management Systems ................................................ |
52 |
TESTS AND GLOSSARY ................................................................... |
56 |
|
1. |
Room Division Tests................................................................. |
56 |
|
Test 1. ....................................................................................... |
56 |
|
Test 2. ....................................................................................... |
58 |
|
Test 3. ....................................................................................... |
60 |
2. Abbreviations............................................................................ |
62 |
|
3. |
Terminology.............................................................................. |
64 |
4. Answer Key .............................................................................. |
71 |
|
LINKS...................................................................................................... |
|
71 |
72