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9.6 Chapter Summary and Conclusions

317

aids from a trained and qualified orientation and mobility instructor. Most users of electronic travel aids find that they must train themselves.

Most, possibly all, suppliers and developers of electronic travel aids recommend that blind and visually impaired people should be competent travellers before they start to use their electronic travel aid. Given the lack of training that integrates the use of electronic travel aids into a broader orientation and mobility programme, this caution appears to make sense. However, consider the following questions? If a blind or visually impaired person is already a competent and confident traveller will they be prepared to purchase a (costly) electronic travel aid? Would the benefits of an electronic travel aid, as foreseen by a competent and confident traveller, justify the cost? It seems probable that only those interested in technology may choose to use an electronic travel aid but that others will continue to travel without. At the other end of the scale, people with poor travel skills, those who lack competence and confidence to travel, are advised against the use of an electronic travel aid and so will never benefit from them.

If electronic travel aids are to reach the widest possible range of users, and if they are to be used with greatest efficiency and benefit, it seems that what is needed is a comprehensive approach to training blind and visually impaired people to be independent travellers. This must combine training in the established concepts and skills of orientation and mobility with training in the use of user-chosen electronic travel aids. Importantly, it must also address psychological issues such as motivation and confidence (Dodds 1989; Dodds et al. 1993). Training in the use of electronic travel aids should be an integral part of orientation and mobility training programmes and cease to be left to individuals to do the best they can.

9.6 Chapter Summary and Conclusions

Electronic travel aids must be assessed from the user’s perspective. This may be achieved in many different ways. The choice of method(s) must be suited to the purpose of the assessment. The user, the tasks he or she needs to perform and the context in which these take place must drive the development of technology.

Modern-day electronic mobility aids use a range of sensing systems including sonar, laser and optics. Some provide basic information about the absence or presence of objects. Others provide complex spatial information such as the shape of individual objects and spatial relationships between objects. They use vibrations or simple or complex auditory output. Each approach has advantages and disadvantages. Further research is needed to identify optimal solutions for a wide range of users in a wide range of settings.

Modern-day navigation aids provide blind and visually impaired people with access to maps and location information that would otherwise be inaccessible to them. They combine geographic information systems with positioning information from the global positioning system. Though making available otherwise inaccessible information blind and visually impaired travellers need and want access to more information than is currently provided. Ways of providing this additional information need to be further developed. Output from navigation aids is through

318 9 Electronic Travel Aids: An Assessment

synthesised speech or Braille. Other formats for presenting this information need to be explored.

Currently there is little training available in the use of electronic travel aids. What training there is tends to relate to the operation of the device. It is proposed that an integrated approach to training in the use of electronic travel aids and other aspects of independent travel needs to be developed.

Currently available electronic travel aids all have their advantages and disadvantages. The successes so far indicate that there are substantial potential benefits to be gained through the use of electronic travel aids by blind and visually impaired people. By engaging with users, by undertaking user-focused assessments to identify how devices can be improved and by taking a user-centred approach to design researchers and developers can ensure that the electronic travel aids of tomorrow will enhance the mobility of all blind and visually impaired people. The benefits will be seen most quickly if potential users, developers and orientation and mobility instructors work together to ensure that the needs of users are at the centre of future developments and that training in electronic travel aids becomes an integral part of orientation and mobility programmes. There is still significant work to be done before the challenges of mobility and of navigation for blind and visually impaired people are solved. By working together and taking a user-centred approach, refinements of existing devices and new innovations will overcome these challenges.

Acknowledgement. The author would like to thank GDP Research for permission to include Figures 9.2 and 9.3, Bay Advanced Technology for permission to include Figures 9.4 and 9.5, Peter Meijer for permission to include Figure 9.6 and PulseData Europe for Permission to include Figures 9.7 and 9.8.

Questions

Q.1 Describe the challenges that blind and visually impaired people face when travelling.

Q.2 At what stage(s) in the design process are user-focused formative assessments useful? Why?

Q.3 What is meant by “user-focused assessments”? List at least five methods that can form part of a user-focused assessment. Why is simulation NOT a userfocused method?

Q.4 The Miniguide, Ultracane and the Laser Cane are examples of obstacle detectors (safe/not safe devices). The Bat K Sonar Cane and the vOICe provide rich spatial information. What difference does this make to the user?

Q.5 Successful navigation aids need to provide blind/visually impaired users with more detail than is provided on standard maps. Give at least two examples of the extra information needed and, for each, say why it is needed.

Q.6 What are the advantages of integrating training in the use of electronic travel aids into a broader travel training programme?

9.6 Chapter Summary and Conclusions

319

Projects

P.1 Choose three of the following methods for identifying user requirements or assessing electronic travel aids. Find out as much as you can about the methods you have chosen and write a list of the advantages and disadvantages of using it and any special considerations that there may be using it with blind or visually impaired people. Choose from: questionnaires; interviews; focus groups; user trials; field trials; heuristic evaluation.

P.2 Devise a questionnaire or structured interview to find out about blind and visually impaired people’s experiences of using any kind of travel aid and why they chose the aid(s) they use over other devices. Conduct the questionnaire with as many blind or visually impaired people as you can. Analyse your results to identify the main criteria your respondents used for selecting their travel aids. What does this tell you about the design of electronic travel aids? Take a critical look at your questionnaire. How could it be improved?

P.3 Design a prototype travel aid for use by blind or visually impaired people. Conduct a focus group with between four and eight blind or visually impaired people. Find out about the challenges they face with mobility or navigation. Explore with them how your device fits in with this. From the discussions, how could your device be improved? What mistakes did you make? What did you get right?

P.4 Choose one electronic travel aid, if possible one that you have access to. Find out as much as you can about it. What do you perceive as its strengths and weaknesses? Conduct a focus group with between four and eight blind or visually impaired people. What do they perceive as the strengths and weaknesses of your chosen device? Do they agree with you? If not, can you work out why?

P.5 Choose one primary and one secondary simple obstacle detecting mobility aid (the Miniguide, Ultracane or Laser Cane are discussed in this chapter but there are others you may choose). Find out as much as you can about them. From a user perspective, what are the advantages and disadvantages of each? Compare and contrast them.

P.6 Choose one simple obstacle detecting mobility aid (the Miniguide, Ultracane and Laser Cane are discussed in this chapter but there are others you may choose) and one mobility aid that provides complex spatial information (the BAT “K” Sonar Cane and the vOICe are discussed in this chapter but you may find others you can choose). Find out as much as you can about each. From a user perspective, what are their advantages and disadvantages? Compare and contrast them.

P.7 Find out as much as you can about two navigation devices. The BrailleNote GPS and the Victor Trekker are discussed in this chapter but there are others you may choose. From a user perspective, what are the advantages and disadvantages of each? Compare and contrast them.

P.8 Find out about protocol analysis. Use it to identify the information a blind or visually impaired person uses to navigate a short familiar route. Be aware that talking aloud or your presence may distract the blind or visually impaired