•Could I have a refund please?

•Can I speak to the manager please?

•I’d like to return this please.

•I’d like to make a complaint.

•I’d like to change this for a different size please.

•Do you have the original receipt?

•Did you buy it from one of our other stores?

•Can I ask why you’re returning it please?

•Can I ask why you’ve changed your mind please?

Responses:

•It doesn’t work.

•It doesn’t fit.

•It was a gift, but I don’t like it.

•It was a gift, but the person I bought it for doesn’t like it.

THINGS WRITTEN ON SIGNS THAT YOU MIGHT SEE

•OPEN

•CLOSED

•Open 24HRS (HOURS) a day

•Special offer

•SALE

•Clearance sale

•Closing down sale

•Everything must go!

•Liquidation sale

•Great value products

•Good value

•Bargains

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•BUY 1 GET 1 FREE

•Buy one get one half price

•Half price sale

•70% OFF EVERYTHING

•Reduced to clear

•Out for lunch

•Back in 15 minutes

•Back at 2PM

•Shoplifters will be prosecuted

•CCTV in operation

USING A CREDIT CARD

•enter your pin

•please wait

•remove your card

•signature

PRICES AND NUMBERS

£5.99 = “Five pounds and ninety-nine pence” (long way) £5.99 = “Five, ninety-nine” (short way)

$12.75 = “Twelve dollars and seventy-five cents” (long way) $12.75 = “Twelve seventy-five” (short way)

€3.20 = “Three euros and twenty cents” (long way) €3.20 = “Three twenty” (short way)

MAKING COMPARISONS

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Example Conversation 1:

A:Which sofa should we buy? I can’t decide!

B:This one is larger, but it’s more expensive. I prefer the smaller one.

Example Conversation 2:

A: I need a new watch, but I don’t know which one to get. Can you give me any suggestions?

B: Rolex watches are better than Sekonda, but they’re not as affordable. Sekonda watches are better value for money.

Example Conversation 3:

A:I like the red sweater. What do you think?

B:I like the red one too, but I think the blue one is better, and the green one is best. The green colour really suits you.

Example Conversation 4:

A:What do you think of this dress? Does it suit me?

B:It suits you well, but the floral print one is my favourite, and it’s more suitable for this season.

Recommended for you:

List of Sentence Connectors in English with Examples!

Essential Academic Writing Examples and Phrases!

Different ways of asking someone to SHOW you something

•Can you show me the ….. please? (Informal)

•Could you show me the ….. please? (Informal / Formal / More Polite)

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•Would you be so kind to show me the ….. please? (Formal)

•I’d like to see the ….. please.

•Could you direct me to the …. aisle please?

When you want to TRY something, you can say:

•Do you have any testers for these (lipstick) colours?

•Can I try it / them on, please?

•Could I try it / them on, please?

•Is it okay if I try this / these on?

•Where can I try it / them on?

•Where are the changing rooms, please?

If you’d like the shop assistant to give you a DIFFERENT SIZE OR COLOUR, you could say:

•Do you have it / them in size ….. please?

•Do you have this/these in a smaller / bigger / larger size please?

•Can I try the larger / small one please?

•Do you have it / them in a different colour please?

•This is a little too tight / loose, do you have another one?

When you finally decide what you want to BUY, you can say:

•Wow, this one is great. I’ll take it!

•This one is perfect, I’ll take it thanks.

•I’ll have this one, please!

•Can I buy the …. , please?

•How much is it / are they?

•I’d like to buy this one, please.

•I’d like to buy it / them, please.

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