Деловое администрирование (на английском языке)

4.Основная функция менеджмента – это умение достигать поставленных целей.

5.Менеджмент – это наука, позволяющая находить наилучшее решение в каждой конкретной ситуации.

6.Менеджмент – это информационный, целенаправленный процесс воздействия на коллектив людей.

7.Практически все известные зарубежные энциклопедии трактуют понятие «менеджмент» как процесс достижения целей предприятия посредством привлечения других людей.

7. Sum up the text and discuss with your partner the necessity of talent management and the difficulty to find it.

1. Переведите текст.

How to manage the managers

The Low on Enterprise resently enacted by the Government must help create a relationship when a factory manager and his work collective b ecome parters. Management and employees must be equally interested in the fruite of their labour.

In a result-oriented management the key thing is not to issue instructions but to get results. That is why a manager’s pay should increase. If the productions plan is not met, then a manager must be penalized along with the workers he supervises.

About 40 or 50 per cent of a manager’s monthly pay should depend on the end result of the enterptise. If the result is poor and a manager doesn’t get the full pay for a few months running he must leave his office. New people schould come instead. It’ll be a naturel selection of a managerial staff when people with better knowledge, more expertise and truly original thinking will come to management.

2.Выпишите из текста термины.

3.Переведите на русский язык сочетания слов:

delegate responsibilities, decision-making, cross-communication, long-range planning, midde management, managerial staff, result-oriented management, manager’s pay, the end result of the enterprise, top management, a comparative basis, equal partners.

4. Найдите в словах префиксы и суффиксы

recently, government, relationship, partner, manager, managemant, performance, instruction, collective, interested, production, produced, running, monthly.

5. Переведите предложения, повторив предварительно неличные формы глагола.

a) Дорога, которая должна соединить эти два города, строится. b) Мы должны много работать, чтобы овладеть английским. c) Я имел удовольствие знать его лично.

d) Он не любил, когда на него смотрели.

e) Посмотрев журналы, он отдал их Майклу. f) Эта новость обрадовала меня.

6. Поставьте глагол главного предложения в Past Simple и внесите соответствующие изменения в придаточное предложение (правило согласования времен).

a)The director says to him that he must charter a steamer of 8000tons.

b)I know that he will work at his new book new book next year.

c)I think that we shall do this work next week.

d)I nottice that he makes progress in his Englich.

e)I know that he is going to the cinema now.

Продвинутый уровень владения иностранным языком

Cultures

I. Tick the preposition that usually follows the noun.

a key

a conference

an expert

an invitation

a trend

an appointment

an attitude

an equivalent

a tendency

experience

a shock

a reputation

II. Complete the text with the above nouns and suitable prepositions, some of them may be used more than once.

WEST versus EAST

Our world is gradually becoming a global village. Although there is an obvious a) ... bridging different cultures we still need to learn more about each other’s folkways. Cultural awareness is a b) ... success in business overseas. In every culture there are different c) ... work, hierarchy, time, dress and etc. In an unfamiliar culture a person may feel strangely disoriented, out of place or even have a d)... a conflicting value. For example, some cultures don’t share the western e) ... keeping appointments precisely. King Hassan II of Morocco has a stable f) ...

arriving late at the meetings. In 1980, when Britain’s Queen Elizabeth II received an g) … dinner and paid a call, the king kept her waiting for 15 minutes. She had a h) ... such a reception but the Moroccans could not understand why she was so upset. “The king can never keep anybody waiting, because the king can not be late” a Moroccan later remarked. An American manager was having an early i) ...a multinational when he got a diagonal promotion to China. In Beijing he wanted a local meat for dinner and was stunned to learn that the specialty was dog meat. In some countries of Europe kissing on the cheek is an j) ... informal greeting. But in many parts of the world, kissing is completely absent. Attending an international k)

...”cultural awareness” I heard about some peoples of Asia, Africa and Oceania and their reaction on the mouth-to-mouth kiss. When the Tonga first saw it they laughed and remarked: “Look at them! They eat each other’s saliva and dirt!” Be careful with your salutation or farewell habits.

By the way, customers unfamiliar with Western culture should be well supervised from arrival to departure with an interpreter provided at all times. Making an l) ... a customer from a strict Islamic culture in your office, always remember that he may be shocked upon provocative dress styles and open displays of affection that are common in Europe and America.

If you are going to work abroad especially in Asia or Africa you’d better try to become m) …local folkways in order to avoid culture shocks.

III. Match 1-10 to a-j to form expressions and use them in the sentences of your own.

VI. Match these words and expressions to the appropriate situations.

VII. Match the modal verbs to their meanings.

VIII. Fill in the blanks with the appropriate form of the modal verbs.

1.Sometimes, you ___ do things that you don’t like, for example, fire an employee.

None enjoys ___ to do this.

2.___ you tell me about topics suitable for discussion at meals?

3.International managers communicating in Germany ___ be direct use humor with care as it is a national culture with strong uncertainty avoidance.

4.You ___ loosen up a little. Take off your jacket and join us for a drink of beer.

5.Self mocking humor ___ be completely misunderstood by your new French colleagues.

6.The technician tried to fix my laptop, but it ___ work.

7.Doug Ivester joined Coca-Cola when it was having hard times but he ___ turn it around and to make into a power house.

8.One ___ get by in Japan without hiring an interpreter.

9.Should Buyers fail to open the Letter of Credit in time, they ___ pay Sellers a fine for each day of the delay.

10.You ___ drive fast; there is a speed limit sign here.

11.You ___ know, they accused me of taking drugs when I won the big races.

12.Yesterday due to commercial pressure we ___ oversell flights.

IX. Paraphrase the sentences using the given modal verb. You should retain the meaning.

Example

It is possible that the new distributor failed to sell the company’s product in Japan. may

The new distributor may have failed to sell the company’s product in Japan.

1.It is certain that he has made a lot of embarrassing mistakes managing Asian staff. must

2.It is not possible that they served pork to a group of Muslims from Kuwait. couldn’t

3.It is likely that he labeled all local staff as being the same. might

4.It is almost certain that our Islamic partner was shocked upon first seeing these provocative dress styles in the office. must

5.During negotiations in Asia it is recommended to wait quietly without interrupting, in order to avoid unneeded concessions. should

6.Perhaps, the Japanese have the strictest rules of social and business behavior. might

7.Fortunately the English counterpart managed to resolve the conflict and safeguard his partner’s face. be able to

8.It is necessary to fill in the application form carefully in order to open a bank account. be to + (passive infinitive)

9.It is not necessary to buy a very expensive present to your Japanese host but it should be chosen carefully. needn’t

10.You are strongly prohibited to wink in Pakistan. It is offensive. mustn’t

X. Complete the text using the active vocabulary.

SILENCE IS GOLDEN

Most Westerners a) испытывают чувство превосходства по отношению к азиатам. Business people often think that b) создание хорошей репутации компании за границей довольно легкая задача. They sincerely believe that c)

разные культуры можно сблизить through informal “eye-to eye” talk or a few drinks together while d). наслаждаясь гостеприимством. In Asia, the meaning of a “relationship” is much deeper. Asians maintain their business relationships by e) предлагая подарки, разного рода одолжения, продвигая по службе.

Relations are based on trust, f) зависимости и обязательствах, but reciprocity is their lifeblood. g) Основной акцент, однако, на честности. Extroverted Westerners usually h) общаются в прямолинейной и неформальной манере,

чтобы снизить напряженность. But Asians have little respect for too direct and assertive people, such behavior may be considered as i) слишком невежливым, высокомерным и даже рискованным, чтобы иметь с ними дело. Westerners are often regarded as “all-talk-and- nosubstance” or even more offensive “a paper kite hanging in the wind with huge mouth open and nothing inside”.

Westerners totally ignore “belly language” or “face reading”. Asian counterparts are very sensitive to non verbal signals and read the reactions as if they are lettered on a billboard: “I am impatient, I am irritated.”

Although we sometimes say silence is golden it makes us feel uncomfortable during business talks j) Американский стиль ведения переговоров не допускает молчаливых пауз. They have idioms to express their dislike for silence: “dead air” and “pregnant pause”. k) На подготовительных курсах they learn that silence is a dead-knell to a potential sale. “Never stop talking” is their motto and the best sales people l) обладают так называемым даром for gap.

Asians feel much easier with silence. They take their time collect their thoughts and formulate a clear reply.

During negotiations in Asia Americans generally feel so uncomfortable with silence m) что они делают ненужные уступки. Fear of silence costs them millions of dollars. One businessman negotiating in Japan n) сбросил цены дважды because he took silence for to mean a rejection to an offer. On one deal he dropped his price $750,000 because he could not wait out 30 seconds of silence. о) представитель японской стороны had thought his initial price was fine. If he had p) нанял хорошего переводчика he would have learnt that q) ключ к успеху заключался в том, чтобы переждать затянувшуюся паузу, не прерывая. The quite wait may be the longest wait of your business life but breaking the silence will mean the proposed terms won’t be accepted.

Employment

I. Choose the best correct alternative to complete each sentence.

8.Unfortunately the factory will have to close and all the workers will be made

……………

unemployable excessive edundant

II. In the following sentences, two of the alternatives are possible and one is not. Circle the two alternatives which are possible.

III. Put the correct preposition into each sentence.

1.I have invested a lot of time and effort …………… this project and I don’t want it to fail.

2.He was incapable …………… understanding even the simplest instructions.

2.As a result, training costs have increased dramatically.(disjunctive question)

3.Sales staff meet informally after work once a month to consider how to improve customer service.(special question)

4.They are having difficulty recruiting enough properly qualified staff.(indirect question)

5.The company employs 2000 people worldwide.(general question)

6.Highly motivated workers will be more productive.(alternative question)

VII. Complete the sentences with the correct word from the box. Make changes if they are necessary.

1.The interviewer asked if I had any previous ……………

2.I get a company car – it’s one of the ………… of the job.

3.The Personnel department has received over forty …………… for the post of assistant supervisor.

4.She’s very …………… as she wants to become a senior manager by the time she’s forty.

5.When a company wishes to recruit a new employee, the post …………… in the press.

6.They are interviewing three …………… for the post of sales manager.

7.He is not good at coming up with original ideas. He isn’t really a ……………

person.

8.We were surprised that he …………… from the company – we all thought he was happy there.

9.The embassy employs around fifty full-time ……………

10.People who stay more than two years in the job receive a special ……………

VIII. Give a synonym to each word, phrase.

staff (n)

manage (v)

direct (v)

provide (v)

carry out (v) or put into practice

get rid of (v)

motivation (n)

support (v)

human resources management