7.I think that’s outside the ________________________of this presentation, but I’m happy to discuss it with you _________________________.
8.I’m __________________________ you asked me that.
9.I promised to finish __________________________ time, and I see that it’s nearly ten o’clock.
10.You ____________________________ have thought quite a lot about this. What conclusion have you ____________________________ to?
11.Could you be a little more ____________________________?
12.Anyone like to ____________________________ on that?
13.I don’t have that information to ___________________________
.Can I get __________________________ to you? Is that all right?
14.So, if I understand you _________________________, you’re
asking …
3)Match phrases 1-14 from the previous exercise to the techniques
below.
a.Respond positively (2 phrases)
b.Clarify / Ask for repetition (4 phrases)
c.Redirect to the questioner (2 phrases)
d.Redirect to the group (2 phrases)
e.Delay an answer (2 phrases)
f.Control the timing (2 phrases)
Selling
I. ‘SHOPPING EXPRESSIONS’ Quiz
Choose the correct word to insert it into the gap in each sentence
1. I'm off to the shops and I'mreally going to splash the.....
a) credit |
c) plastic |
b) sale |
d) cheque |
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2. The sales are great!Every year in JanuaryI shop till I ......
a) drip. |
c) pop. |
b) pip. |
d) drop. |
3. To find the best price it's a good idea to shop .... |
|
a) about. |
c) above. |
b) around. |
d) a bit. |
4. Sometimes to get what you want you have to pay through the.....
a) nose. |
c) ears. |
b) eyes. |
d) mouth. |
5. Even whenI can't spend anythingI still enjoy... |
|
a) window looking. |
c) window shopping. |
b) shop windowing. |
d) window buying. |
6. These daysI buy lots of things.... |
|
a) offline |
c) byline |
b) inline |
d) online |
II. ‘MARKETS AND SHOPS’ Quiz
Choose the correct word to insert it into the gap in each sentence
1. I usually walk to __________ in the morning to get the papers and some milk. It' s just five minutes away so it'sreally handy.
a) the black market |
c) the corner shop |
b) the stock market |
d) a department store |
2. A lot of manufacturing companies are thinking about __________ in this country. They say the wages and other costs are too expensive here.
a) shutting upshop |
c) shutting up the shop |
b) closing theshop |
d) none of the above |
3. They've opened a new __________ near my office. It's so convenient having all thoseshops under one roof. Whatever I need to buyI can find there.
a) marketcentre |
c) shopping centre |
b) shop mall |
d) chain store |
4. Do you mind if I ask you a few questions, sir? We're doing some
__________ about a new kind of cereal. CanI ask you what you eat for breakfast?
a) market research |
c) shoppingresearch |
b) market questionnaire |
d) buying information |
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