busint_trd_test_key

Unit 1  Corporate culture

Part 1 Reading

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  5 points

Unit 2  Customer support

Part 1 Reading

Task 1  6 points

1  E    2  D    3  F    4  A    5  B    6  C

Task 2  7 points

1process

2supervisor

3technician

4symptoms

5refund

6service

7looking

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  5 points

Suggested answers below. Accept grammatically correct and suitably diplomatic alternatives.

1Wouldn’t it be better to wear smarter clothes to work?

2Why don’t you try asking John for help?

3It’s a good idea to learn to delegate.

4You could (perhaps) try to do it this way instead.

5Wouldn’t you agree that it’s not a very good idea?

Part 3 Listening

Task 1  ½ point per correct answer – total 5 points

Task 2  5 points

1before we go on

2It’s about

3It’s not about

4You help them

5manage the problem

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points

1How can I help you?

2Can you switch it on?

3What is your name?

4Can you give me the serial/reference number?

5Can I call you back?

Part 3 Listening

Task 1  Maximum 16 points

Four points for each correct answer. Award 1–3 points for partially correct answers.

Mark as recording scripts 1:15, 1:17, 1:19, 1:20

Task 2  6 points

1per day

2personal space

3job satisfaction

4by email

5answering questions

6horse’s mouth

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points

Unit 3  Products and packaging

Part 1 Reading

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  5 points

1This is the new product which was launched last week.

2This is a low-selling product which has to be relaunched / which we have to relaunch.

3Bill Gates, who was the chairman of Microsoft Corporation, is the world’s richest man.

4Apple is an American computer company whose products are beautiful.

5Google, which is based in America, is a very successful company. / Google is a very successful company which is based in America.

Part 3 Listening

Task 1  5 points

1hundreds

275%

3Nine times out of ten

4three seconds

5millions of dollars

Task 2  5 points

1recommending

2comparing

3explaining

4reassuring

5reassuring

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points

Unit 4  Careers

Part 1 Reading

Task 1  6 points

1D

2A

3B

4B

5D

6C

Task 2  20 points

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  Maximum 5 points

One point per correct sentence.

Part 3 Listening

Task 1  Maximum 4 points

Suggested answers

1Don’t let other people decide for you.

2Choose a career that will make you happy.

3Get to know yourself by taking personality tests,   for instance.

4Find out as much as you can about the jobs you’re interested in.

Task 2  5 points

1high-flier

2work

3terrific

4team-player

5talented / ambitious

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points

Task 2  5 points

1link

2browses

3prices

4selects

5check-out

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  5 points

1I suggested ordering 1,000 pieces initially / that he order/ordered 1,000 pieces initially.

2If I don’t get a big pay rise, I’ll leave.

3Providing you work hard, I don’t care what you wear.

4I suggest (that) you don’t do that.

5As long as the money is good, I might consider it.

Part 3 Listening

Task 1  10 points

1could I ask you a few questions

2tell me how interested you are

3just a rating between zero and five

4in checking in to shopping venues

5can meet up for coffee

6winning gift certificates or prizes

7receiving information on special deals

8more than I can afford

9product by scanning a UPC

10not really into technical stuff

Task 2  5 points

1He is getting more and more enquiries from outside Denmark and wants to be able to reach customer worldwide. / He wants to compete in a global market.

2He doesn’t have the skills, the staff or the money.

3immediate delivery

4very small

5We’re in business.

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points

Unit 6  Company and community

Part 1 Reading

Task 1  6 points

1  E    2  D    3  F    4  B    5  C    6  A

Task 2  10 points

1was offered

2are

3operate

4was opened / opened

5was

6was asked

7have been given / was given

8have

9am

10working

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  6 points

13,500 employees are going to be made redundant by ICBM.

2I was asked some delicate questions about the company finances by the committee.

3The company was successfully floated on the stock market yesterday.

4The CEO said that (last year / the previous year) they had given a dividend to our shareholders of 25p per share (last year / the previous year).

5The spokesperson said that as soon as they had noticed the problem they had taken action.

6According to the stock market, there has been a lot of investment in high technology companies recently.

Part 3 Listening

Task 1  8 points

1Right

2local community

3quality

4recruit

5fragile

6impact

7build

8long-term

Task 2  10 points – 1 point for each expression heard

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points

Part 1 Reading

Task 2  15 points

Possible alternatives in brackets, but best answer(s)  given first.

1have asked (asked)

2am

3are going to merge / are merging

4had

5agreed

6won’t be / aren’t going to be

7will employ / will be employing / are going to be employing / are going to employ

8won’t tell / ’m not going to tell

9is going to be / will be (is)

10are merging (are going to merge)

11are going to be launching / will be launching / are launching (will launch / are going to launch)

12expect / are expecting

13will rise

14is/are launching / is/are going to launch

15’ll see

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  7 points

1Last year our stock market valuation almost/nearly doubled.

2GBH Chemicals has gone to the wall.

3Due to the restructuring, the company is in a much better situation.

4The/Our costs / Costs will increase / go up / rise slightly.

5As a consequence of the lower cost from our suppliers, we are making higher profits.

6We have broken even for the first time.

7We hope to be in / get into the black in the next quarter.

Part 3 Listening

Task 1  5 points

1  T    2  F    3  F    4  T    5  T

Task 2  5 points

1go out of business

2ruthlessly cutting jobs

3no other alternative

4the example of

5increase our operating expenses

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points

Part 1 Reading

Task 1  5 points

1  D    2  C    3  E    4  B    5  A

Part 2 Writing

Task 1  Maximum 5 points

See Guide to using the tests on how to mark.

Task 2  5 points

1You need to take out insurance when you are exporting goods.

2We can assure you we won’t be late in making payments.

3We look forward to receiving your payment soon.

4We’ll have to send a final demand for payment.

5They might not have enough cash flow to pay this month. / Their cash flow might not be sufficient for them to pay this month.

Part 3 Listening

Task 1  5 points

Jenny will collect the tickets before six and return them to the office before 6.30. (1) Jenny says she has plenty of time because check-in is not until 21.15 and the finance committee meeting finishes about half seven. He (2) won’t

be able to see his kids as they’ll be in bed by quarter to eight. He’ll go home and collect his suitcase and then go to the airport. (3) Paul checks he has the files for the New York meetings and (4) Jenny says that as he has a meeting now, he’ll have to read them on the plane. He has six meetings

in New York before Friday and then he has a day to look around New York. (5) Paul says he will prepare for the Merosom meeting instead of looking around New York as he’ll be jet-lagged on Sunday when he returns.

Task 2  10 points

1I think a small flat in the town centre should give a good return.

2I didn’t mean what I said.

3Well, it could have worse.

4She already speaks seven different languages, and she’s picking up Chinese really fast!

5But we’ve always done most of our turnover with them.

6We’ll have to adapt the product to their norms.

7For a small percentage of the value of the goods, we will guarantee to pay you if the customer defaults.

8Our stock price has almost doubled.

9Usually they’re in touch at least once a week.

10I can’t get into the database!

Part 4 Speaking  Maximum 5 points

See Guide to using the tests on how to mark.

Total for test – 50 points