
- •INCOME INEQUALITY NOW AFFECTS TRUST MORE THAN ECONOMIC GROWTH
- •TRUST INEQUALITY SETS NEW RECORDS
- •TWO DIFFERENT TRUST REALITIES
- •PESSIMISTIC ABOUT ECONOMIC PROSPECTS
- •FEAR BEING LEFT BEHIND
- •CAPITALISM UNDER FIRE
- •WORRY ABOUT THE FUTURE OF WORK
- •WORRY TECHNOLOGY IS OUT OF CONTROL
- •WORRY ABOUT QUALITY INFORMATION
- •SOCIETAL LEADERS NOT TRUSTED TO ADDRESS CHALLENGES
- •TAKING THE FUTURE INTO THEIR OWN HANDS
- •ONLY NGOS SEEN AS ETHICAL
- •INSTITUTIONS SEEN AS UNFAIR
- •ETHICAL DRIVERS 3X MORE IMPORTANT TO COMPANY TRUST THAN COMPETENCE
- •SERVE THE INTERESTS OF ALL STAKEHOLDERS
- •CEOS MUST LEAD
- •CONSUMERS EXPECT BRANDS TO ACT
- •OVERCOME SKEPTICISM THROUGH ACTION
- •PARTNERSHIP BETWEEN BUSINESS AND GOVERNMENT ESSENTIAL ON JOBS
- •ADDRESSING GREATEST FAILURES GETS EVERY INSTITUTION TO TRUST
- •BUILDING TRUST FOR THE FUTURE
- •MORE TRUST IN LOCAL GOVERNMENT
- •TRUST IN MEDIA RISES, IN 16 OF 26 MARKETS
- •TRUST IN THE UNITED NATIONS INCREASES IN 11 OF 26 MARKETS
- •INSTITUTIONAL PERFORMANCE
- •Trust in Business in Detail
- •INDUSTRY SECTORS OVER TIME
- •TRUST DECLINES FOR ALL COUNTRY BRANDS
- •FAMILY BUSINESS MOST TRUSTED
- •Modeling Trust
- •INSTITUTIONS SEEN AS LACKING HONESTY
- •INSTITUTIONS SEEN AS LACKING A VISION AND PURPOSE FOR THE FUTURE
- •BUSINESS: COMPETENCE AND ETHICS ACROSS MARKETS
- •Trust and Information
- •CHAMPION RELIABLE SOURCES
- •Traditional media and search engines most trusted
- •ADVERTISERS HELD ACCOUNTABLE FOR FAKE NEWS
- •CONTINUED ENGAGEMENT WITH NEWS
- •EXPERTS AND PEERS MOST CREDIBLE
- •Societal Issues
- •CAPITALISM IN QUESTION AROUND THE WORLD
- •JOB LOSS
- •2020 Edelman Trust Barometer Team

CONTINUED ENGAGEMENT WITH NEWS
How often do you engage in the following activities related to news and information?
2018 |
2019 |
2020 |
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24 |
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23 |
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44 |
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26 |
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26 |
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22 |
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50 |
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50 |
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34 |
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THE DISENGAGED
Consume news less than weekly
CONSUMERS
Consume news about weekly or more
AMPLIFIERS
Consume news about weekly or more AND share or post content several times a month or more
2020 Edelman Trust Barometer. News Engagement Scale, built from MED_SEG_OFT. How often do you engage in the following activities related to news and information? Indicate your |
62 |
answer using the 7-point scale below. General population, 25-mkt avg. For details on how the News Engagement Scale was built, please refer to the Technical Appendix. |

EXPERTS AND PEERS MOST CREDIBLE
Percent who rate each source as very/extremely credible
-0
+
Change, 2019 to 2020
68 |
66 |
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61 |
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54 |
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47 |
47 |
47 |
44 |
44 |
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36 |
33 |
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+3 |
+3 |
0 |
+1 |
0 |
-6 |
-5 |
0 |
-4 |
-1 |
-2 |
Company |
Academic |
A person |
Regular |
CEO |
Financial |
Successful |
Board of |
NGO |
Journalist |
Government |
technical expert |
expert |
like yourself |
employee |
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industry |
entrepreneur |
directors |
representative |
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official |
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analyst |
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2020 Edelman Trust Barometer. CRE_PPL. Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each person, how |
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credible would the information be—extremely credible, very credible, somewhat credible, or not credible at all. 4-point scale; top 2 box, credible. Spokespeople asked of half of the sample. |
63 |
General population, 26-mkt avg. |

Societal Issues

CAPITALISM IN QUESTION
ACROSS GENERATIONS, GENDERS AND INCOME GROUPS
Percent who agree
Capitalism as it exists today does more harm than good in the world
56% |
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Age |
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Gender |
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Income |
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59 |
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59 |
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57 |
53 |
57 |
56 |
55 |
57 |
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18-34 |
35-54 |
55+ |
Men |
Women |
Bottom |
Middle |
Top |
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Quartile |
Quartile |
Quartile |
2020 Edelman Trust Barometer. TMA_SIE_SHV. Please indicate how much you agree or disagree with the following statements. 9-point scale; top 4 box, agree. Question asked of half of the |
65 |
sample. General population, 28-mkt avg, by age, gender and income. |