
- •INCOME INEQUALITY NOW AFFECTS TRUST MORE THAN ECONOMIC GROWTH
- •TRUST INEQUALITY SETS NEW RECORDS
- •TWO DIFFERENT TRUST REALITIES
- •PESSIMISTIC ABOUT ECONOMIC PROSPECTS
- •FEAR BEING LEFT BEHIND
- •CAPITALISM UNDER FIRE
- •WORRY ABOUT THE FUTURE OF WORK
- •WORRY TECHNOLOGY IS OUT OF CONTROL
- •WORRY ABOUT QUALITY INFORMATION
- •SOCIETAL LEADERS NOT TRUSTED TO ADDRESS CHALLENGES
- •TAKING THE FUTURE INTO THEIR OWN HANDS
- •ONLY NGOS SEEN AS ETHICAL
- •INSTITUTIONS SEEN AS UNFAIR
- •ETHICAL DRIVERS 3X MORE IMPORTANT TO COMPANY TRUST THAN COMPETENCE
- •SERVE THE INTERESTS OF ALL STAKEHOLDERS
- •CEOS MUST LEAD
- •CONSUMERS EXPECT BRANDS TO ACT
- •OVERCOME SKEPTICISM THROUGH ACTION
- •PARTNERSHIP BETWEEN BUSINESS AND GOVERNMENT ESSENTIAL ON JOBS
- •ADDRESSING GREATEST FAILURES GETS EVERY INSTITUTION TO TRUST
- •BUILDING TRUST FOR THE FUTURE
- •MORE TRUST IN LOCAL GOVERNMENT
- •TRUST IN MEDIA RISES, IN 16 OF 26 MARKETS
- •TRUST IN THE UNITED NATIONS INCREASES IN 11 OF 26 MARKETS
- •INSTITUTIONAL PERFORMANCE
- •Trust in Business in Detail
- •INDUSTRY SECTORS OVER TIME
- •TRUST DECLINES FOR ALL COUNTRY BRANDS
- •FAMILY BUSINESS MOST TRUSTED
- •Modeling Trust
- •INSTITUTIONS SEEN AS LACKING HONESTY
- •INSTITUTIONS SEEN AS LACKING A VISION AND PURPOSE FOR THE FUTURE
- •BUSINESS: COMPETENCE AND ETHICS ACROSS MARKETS
- •Trust and Information
- •CHAMPION RELIABLE SOURCES
- •Traditional media and search engines most trusted
- •ADVERTISERS HELD ACCOUNTABLE FOR FAKE NEWS
- •CONTINUED ENGAGEMENT WITH NEWS
- •EXPERTS AND PEERS MOST CREDIBLE
- •Societal Issues
- •CAPITALISM IN QUESTION AROUND THE WORLD
- •JOB LOSS
- •2020 Edelman Trust Barometer Team

Trust and Information

CHAMPION RELIABLE SOURCES
Percent who trust each source of news |
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Search |
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Traditional media |
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Global 26
62 |
60 |
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61 |
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-4 -5 -4 -3 |
-3 -2 -2 -4 |
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-4 -6 -5 -3 |
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U.S./Canada |
APACMEA |
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Owned media
Social media
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Change, 2019 to 2020 |
71
59 57
52
-4 -7 -3 -1
LATAM
2020 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for general news and information? 9-point scale; |
59 |
top 4 box, trust. Question asked of half of the sample. General population, 26-mkt avg and by region. |

TRADITIONAL MEDIA AND SEARCH ENGINES MOST TRUSTED
Percent trust in each source for general news and information
63 |
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Traditional media |
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2020 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for general news and information? 9-point scale; top 4 box, trust. Question asked of half of the sample. General population, 23-mkt avg.
*From 2012-2015, “Online Search Engines” were included as a media type. In 2016, this was changed to “Search Engines.” |
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ADVERTISERS HELD ACCOUNTABLE FOR FAKE NEWS
Percent who agree
Companies should stop advertising with any media platform that fails to prevent the spread of fake news and false information
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78 |
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2020 Edelman Trust Barometer. CMP_DUT. For each of the actions below, please indicate whether you believe that this is something that companies have a duty to do, but you do/do not trust |
61 |
that they will ever follow through and consistently do it. 3-point scale; sum of codes 2 and 3, have a duty. General population, 28-mkt avg. |