
- •INCOME INEQUALITY NOW AFFECTS TRUST MORE THAN ECONOMIC GROWTH
- •TRUST INEQUALITY SETS NEW RECORDS
- •TWO DIFFERENT TRUST REALITIES
- •PESSIMISTIC ABOUT ECONOMIC PROSPECTS
- •FEAR BEING LEFT BEHIND
- •CAPITALISM UNDER FIRE
- •WORRY ABOUT THE FUTURE OF WORK
- •WORRY TECHNOLOGY IS OUT OF CONTROL
- •WORRY ABOUT QUALITY INFORMATION
- •SOCIETAL LEADERS NOT TRUSTED TO ADDRESS CHALLENGES
- •TAKING THE FUTURE INTO THEIR OWN HANDS
- •ONLY NGOS SEEN AS ETHICAL
- •INSTITUTIONS SEEN AS UNFAIR
- •ETHICAL DRIVERS 3X MORE IMPORTANT TO COMPANY TRUST THAN COMPETENCE
- •SERVE THE INTERESTS OF ALL STAKEHOLDERS
- •CEOS MUST LEAD
- •CONSUMERS EXPECT BRANDS TO ACT
- •OVERCOME SKEPTICISM THROUGH ACTION
- •PARTNERSHIP BETWEEN BUSINESS AND GOVERNMENT ESSENTIAL ON JOBS
- •ADDRESSING GREATEST FAILURES GETS EVERY INSTITUTION TO TRUST
- •BUILDING TRUST FOR THE FUTURE
- •MORE TRUST IN LOCAL GOVERNMENT
- •TRUST IN MEDIA RISES, IN 16 OF 26 MARKETS
- •TRUST IN THE UNITED NATIONS INCREASES IN 11 OF 26 MARKETS
- •INSTITUTIONAL PERFORMANCE
- •Trust in Business in Detail
- •INDUSTRY SECTORS OVER TIME
- •TRUST DECLINES FOR ALL COUNTRY BRANDS
- •FAMILY BUSINESS MOST TRUSTED
- •Modeling Trust
- •INSTITUTIONS SEEN AS LACKING HONESTY
- •INSTITUTIONS SEEN AS LACKING A VISION AND PURPOSE FOR THE FUTURE
- •BUSINESS: COMPETENCE AND ETHICS ACROSS MARKETS
- •Trust and Information
- •CHAMPION RELIABLE SOURCES
- •Traditional media and search engines most trusted
- •ADVERTISERS HELD ACCOUNTABLE FOR FAKE NEWS
- •CONTINUED ENGAGEMENT WITH NEWS
- •EXPERTS AND PEERS MOST CREDIBLE
- •Societal Issues
- •CAPITALISM IN QUESTION AROUND THE WORLD
- •JOB LOSS
- •2020 Edelman Trust Barometer Team

INSTITUTIONS SEEN AS LACKING A VISION AND PURPOSE FOR THE FUTURE
Percent who cite each as a reason they trust or distrust each institution
This institution…
•Is purpose-driven
•Is honest
•Has vision
•Is fair
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Lacks purpose |
Is purpose-driven |
-13 |
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4 |
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12 |
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20 |
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47 |
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49 |
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41 |
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44 |
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34 |
37 |
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32 |
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29 |
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Does not have a vision for |
Has a vision for the |
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the future that I believe in |
future that I believe in |
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-15 |
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-8 |
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5 |
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50
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43 |
41 |
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35 |
35 |
36 |
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11
45
34
Government |
Media |
Business |
NGOs |
Government |
Media |
Business |
NGOs |
2020 Edelman Trust Barometer. Net scores represent positive responses minus negative responses to the following questions: [INSTITUTION]_PER_DIM. In thinking about why you do or do |
|
not trust [institution], please specify where you think they fall on the scale between the two opposing descriptions. 11-point scale; top 5 box, positive; bottom 5 box, negative. Question asked of |
53 |
half of the sample. General population, 25-mkt avg. Data not collected in China, Russia and Thailand. |

NGOS: COMPETENCE AND |
|
ETHICS ACROSS MARKETS |
ETHICAL |
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(Competence score, net ethical score) |
35 |
LESS COMPETENT- 50
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KEN |
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ESP |
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ARG UAE |
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COL |
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BRA |
SIN MEX |
IND |
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KSA |
MAS |
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FRA |
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CAN AUS |
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KOR |
IDN |
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GER JAP NED |
H.K. |
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ITA |
U.K. IRL |
RSA |
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50COMPETENT
-35 UNETHICAL
2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D |
|
_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data |
54 |
was calculated and plotted, please see the Technical Appendix. |

BUSINESS: COMPETENCE AND ETHICS ACROSS MARKETS ETHICAL
(Competence score, net ethical score)
LESS COMPETENT- 50
35
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UAE |
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IND |
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KSA |
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IDN |
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SIN |
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MAS |
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KEN |
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MEX |
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JAP COL |
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NED |
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50 COMPETENT |
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ESP |
U.S. BRA |
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AUS |
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RSA |
CAN |
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ITA |
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U.K. |
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GER |
ARG |
IRL |
KOR |
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FRA |
H.K. |
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-35 UNETHICAL
2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D |
|
_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data |
55 |
was calculated and plotted, please see the Technical Appendix. |

GOVERNMENT: |
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COMPETENCE AND ETHICS |
ETHICAL |
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X |
Y |
ACROSS MARKETS |
35 |
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KSA 17 |
38 |
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(Competence score, net ethical score) |
SIN |
UAE |
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IND
IDN
LESS COMPETENT- 50
50
COMPETENT
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NED |
MAS |
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X |
Y |
GER CAN |
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RSA |
-103 |
-64 |
KOR |
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ESP |
-80 |
-38 |
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AUS |
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ARG |
-74 |
-29 |
FRA |
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IRL JAP |
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COL |
-69 |
-43 |
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ITA |
-69 |
-43 |
U.S. |
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KEN |
-69 |
-41 |
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-35 |
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BRA |
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-64 |
-40 |
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U.K. |
-61 |
-31 |
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HK |
-56 |
-29 |
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UNETHICAL |
|
MEX |
-52 |
-36 |
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|
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2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D |
|
_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data |
56 |
was calculated and plotted, please see the Technical Appendix. |

MEDIA: COMPETENCE AND |
|
ETHICS ACROSS MARKETS |
ETHICAL |
|
|
(Competence score, net ethical score) |
35 |
LESS COMPETENT- 50
XY
JAP -57 -23
|
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KEN |
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SIN |
IDN |
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IND |
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KSA |
H.K. |
CAN |
NED |
GER |
UAE |
MAS |
AUSU.S.
U.K. ESP BRA RSA
IRL MEX
ITA COL FRA
KOR
ARG
50COMPETENT
-35 UNETHICAL
2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D |
|
_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data |
57 |
was calculated and plotted, please see the Technical Appendix. |