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2020 Edelman Trust Barometer Global Report.pdf
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INSTITUTIONS SEEN AS LACKING A VISION AND PURPOSE FOR THE FUTURE

Percent who cite each as a reason they trust or distrust each institution

This institution…

Is purpose-driven

Is honest

Has vision

Is fair

 

 

 

 

 

 

 

 

Lacks purpose

Is purpose-driven

-13

 

4

 

12

 

20

 

 

 

 

 

 

 

47

 

 

 

 

49

 

 

41

 

44

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

34

37

 

32

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

29

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Does not have a vision for

Has a vision for the

 

the future that I believe in

future that I believe in

 

 

 

 

 

 

 

 

 

 

 

 

-15

 

 

-8

 

 

5

 

 

 

 

 

 

 

 

 

 

50

 

43

41

 

 

35

35

36

 

 

 

 

 

 

11

45

34

Government

Media

Business

NGOs

Government

Media

Business

NGOs

2020 Edelman Trust Barometer. Net scores represent positive responses minus negative responses to the following questions: [INSTITUTION]_PER_DIM. In thinking about why you do or do

 

not trust [institution], please specify where you think they fall on the scale between the two opposing descriptions. 11-point scale; top 5 box, positive; bottom 5 box, negative. Question asked of

53

half of the sample. General population, 25-mkt avg. Data not collected in China, Russia and Thailand.

NGOS: COMPETENCE AND

 

ETHICS ACROSS MARKETS

ETHICAL

 

(Competence score, net ethical score)

35

LESS COMPETENT- 50

 

 

 

 

 

 

 

 

 

 

 

KEN

 

 

 

 

 

 

 

 

ESP

 

 

ARG UAE

 

 

 

 

 

 

 

 

COL

 

 

 

 

 

 

 

BRA

SIN MEX

IND

 

 

 

 

 

KSA

MAS

 

 

 

 

 

 

 

 

FRA

 

 

 

 

 

 

 

 

 

CAN AUS

 

 

KOR

IDN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GER JAP NED

H.K.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ITA

U.K. IRL

RSA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50COMPETENT

-35 UNETHICAL

2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D

 

_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data

54

was calculated and plotted, please see the Technical Appendix.

BUSINESS: COMPETENCE AND ETHICS ACROSS MARKETS ETHICAL

(Competence score, net ethical score)

LESS COMPETENT- 50

35

 

 

 

 

 

UAE

 

 

 

 

 

 

 

 

 

 

 

IND

 

 

 

 

 

 

KSA

 

IDN

 

 

 

SIN

 

MAS

 

 

 

 

KEN

 

 

 

 

MEX

 

 

 

 

 

JAP COL

 

 

 

 

 

NED

 

50 COMPETENT

 

 

 

 

 

 

 

 

 

 

 

 

ESP

U.S. BRA

 

 

 

 

 

 

 

AUS

 

 

 

 

 

RSA

CAN

 

 

ITA

 

U.K.

 

 

 

 

 

GER

ARG

IRL

KOR

 

 

 

 

 

 

FRA

H.K.

 

 

-35 UNETHICAL

2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D

 

_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data

55

was calculated and plotted, please see the Technical Appendix.

GOVERNMENT:

 

 

 

 

 

COMPETENCE AND ETHICS

ETHICAL

 

 

X

Y

ACROSS MARKETS

35

 

 

 

 

 

 

KSA 17

38

 

 

 

(Competence score, net ethical score)

SIN

UAE

 

 

 

 

 

 

IND

IDN

LESS COMPETENT- 50 50COMPETENT

 

 

 

 

 

 

NED

MAS

 

 

X

Y

GER CAN

 

 

RSA

-103

-64

KOR

 

ESP

-80

-38

 

AUS

 

 

ARG

-74

-29

FRA

 

 

IRL JAP

 

 

COL

-69

-43

 

 

 

ITA

-69

-43

U.S.

 

 

 

KEN

-69

-41

 

 

-35

 

 

 

BRA

 

 

 

 

 

 

 

-64

-40

 

 

 

 

U.K.

-61

-31

 

 

 

 

HK

-56

-29

 

 

 

UNETHICAL

MEX

-52

-36

 

 

 

 

 

 

 

2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D

 

_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data

56

was calculated and plotted, please see the Technical Appendix.

MEDIA: COMPETENCE AND

 

ETHICS ACROSS MARKETS

ETHICAL

 

(Competence score, net ethical score)

35

LESS COMPETENT- 50

XY

JAP -57 -23

 

 

 

KEN

 

 

SIN

IDN

 

 

IND

 

 

 

KSA

H.K.

CAN

NED

GER

UAE

MAS

AUSU.S.

U.K. ESP BRA RSA

IRL MEX

ITA COL FRA

KOR

ARG

50COMPETENT

-35 UNETHICAL

2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D

 

_[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, by market. Data not collected in China, Russia and Thailand. For full details regarding how this data

57

was calculated and plotted, please see the Technical Appendix.