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II. Check your vocabulary

1. Fill the gaps with suitable words from the list below.

backlog

bill of exchange

bill of lading

Bulky

Cash with order

crates

deadline

grade

hold-up

premium

retail

margin

surcharge

tender

special delivery

including value added tax

volume

triplicate

inventory control (US) / stock control (GB)

wholesale

cash on delivery damage damages

  1. The profits made on a product vary according to the ……… of sales and there is not normally a fixed profit ……… on the unit price.

  2. The ……… price of this product (i.e. the price the consumer pays) is ₤13.99 incl. VAT (………) – about 60% more than the ……… price.

  3. As we have been carrying out a(n) ……… , there is a ……… in processing orders. We apologize for any inconvenience caused by this ……… .

  4. As part of the consignment is very urgent, we’ll be making a ……… of two of the twenty ……… you have ordered.

  5. We only supply ……… products of ……… quality. Very ……… consignments are shipped by sea. There is no ……… for small orders.

  6. They submitted a ……… in ……… , in accordance with our instructions, but it arrived after the ……… .

  7. If you buy something by mail order it’s normal to pay C.W.O. (………), rather than C.O.D. (………).

  8. What’s the difference between a B/L (………) and a B/E (………)?

  9. On receipt of the goods you should declare any ……….to the insurance company.

10. She was awarded ………..of $500,000 for wrongful dismissal.

2. Now complete the following sentences with one of the prepositions below.

at in by on

  1. Your delivery will be with you _______ two weeks, at the latest.

  2. We expected delivery _______ the 21st. They are now promising delivery _______ Tuesday.

  3. It’ll be dispatched _______ Tuesday, _______ the earliest.

  4. We normally receive your order _______ the beginning of the month and we deliver _______ the middle of the following month.

  5. You assured us of delivery _______ the end of the month, if not sooner.

  6. We dispatched the goods to you _______ the afternoon. They should be with you _______ tomorrow morning.

3. Here are three verbs that are often confused:

to supply to deliver to dispatch

Check their meaning and usage in a dictionary. Then complete the following sentences with the appropriate form of one of them:

  1. He’s been our sole _______ of steel for twenty years.

  2. We expected _______ by the end of the month.

  3. We have asked them to quote for _______ 20 units per month.

  4. When I phoned the _______ about our _______, he said it hadn’t even been _______ from their depot.

  5. The _______ department is responsible for checking all finished goods before they are packed.

  6. _______ who can’t _______ on time will not survive.

4. Decide which word has which meaning:

1. Duty

2. Warehouse

3. Customs official

4. Tariffs

5. Bonded warehouse

6. Declare

7. Storage charges

a. Building where imported goods are stored until the duty is paid

b. Cost of keeping the goods in a warehouse

c. Another word for tariff

d. Say what goods you are importing

e. Person who collects the duty on imported goods

f. Building where goods are stored

g. Money paid to the government on imported goods

5. The following phrases are used in shipping and packing.

  1. Classify them accordingly.

1.

Please forward this order directly to the above address

11.

To ensure fastest delivery, you are requested to forward the above order by air freight

2.

According to the volume of the order, we ship in either cardboard boxes, wooden crates, or containers

12.

We expect you to ship the above order properly packed

3.

In order to cut down handling and shipping expenses as much as possible, we would appreciate your forwarding the above large order in containers

13.

Please ship item No. 1 of the above order immediately. Regarding the remaining items, we can allow … months for delivery

4.

If a different packing method is requested, the additional costs will be charged to the customer

14.

You may choose between the following packing

5.

We must insist upon delivery of the items ordered above by … at the latest

15.

Shipment of our goods is by truck (rail, ship, air cargo) as freight (express shipment)

6.

If your order is big enough, we also can deliver it in containers

16.

The packing of your last shipment was insufficient

7.

As a general rule, we ship by truck (rail, etc.)

17.

We deliver these fluids in aluminum containers or in tank trucks

8.

Cost of packing is included in the price

18.

Because of the type of merchandise, we can only ship by truck (rail, etc.)

9.

We pack the goods in crates (baskets, bales, barrels, containers)

19.

We ship our goods only in carriers which are refrigerated

10.

If the customer wishes to choose a carrier other than truck (rail, etc.), he must cover the additional charges

b) Match these Russian expressions with their English equivalents mentioned above.

1.

Мы настаиваем на поставке заказанных выше изделий в срок не позднее ...

7.

Мы поставляем наши товары только в машинах, снабжённых холодильным оборудованием

2.

Просим поставить изделие 1 из заказанной выше партии немедленно. Что касается оставшихся изделий, то мы можем предоставить Вам ... месяцев для поставки

8.

Если покупатель желает, чтобы товары были доставлены не на грузовиках (по железной дороге и т.д.), а другим способом, то он должен покрыть дополнительные расходы

3.

Для обеспечения скорейшей поставки просим Вас выслать вышеуказанный заказ авиатранспортом

9.

Мы упаковываем товары в ящики (корзины, тюки, бочки, контейнеры, на поддоны)

4.

Мы будем благодарны Вам за отправку данной большой партии в контейнерах, чтобы как можно больше уменьшить расходы, связанные с погрузкой и транспортировкой товара

10.

Если Вы закажете достаточно большое количество продукции, мы сможем произвести поставку в контейнерах

5.

Мы рассчитываем, что Вы поставите вышеуказанный заказ в соответствующей упаковке

11.

Стоимость упаковки включена в цену изделия

6.

Просим направить данный заказ непосредственно на вышеуказанный адрес

12.

Упаковка Вашей последней партии была неудовлетворительна

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