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B u s I n e s s e n g l I s h talking on the phone

GRAMMAR

It’s important to be polite when talking to someone in a business context.

One can show politeness by:

  1. Using “please,” “thank you,” “thanks”

  2. Using “would” or “could”

  3. Making the sentence long.

Take the following sentences:

Take a message for him.

Please, take a message for him.

Will you take a message for him?

Would you take a message for him?

Would you mind taking a message for him?

Can you take a message for him?

Could you take a message for him?

Could you possibly take a message for him?

Might I trouble you for taking a message for him?

I wonder if you could take a message for him.

I wondered if you could take a message for him.

I was wondering if you could take a message for him.

The first sentence is the imperative form. If you were speak- ing to a very good friend, then you might use this direct command. Because you know the other person very well, it would be ap- propriate to be direct. Politeness can be expressed by choosing appropriate grammar. The effect of the Past Tense (sentence 11) is to make the request indirect, and therefore more polite. The Past Progressive form (the last sentence) is used when we ask someone to do some considerable or risky work.

  1. Fill in the blanks, indicating whether each of the following sen- tences is somewhat polite (S), quite polite (Q), or very polite (V). Notice the indirect phrasing of the most polite requests. For example:

Could you pass the butter? S Would you please pass the butter? Q Might I trouble you to pass the butter? V

  1. Could you help me?

  2. Would you like some help?

  3. Might I be of assistance?

  4. Could you come with us?

  5. Might I trouble you for accompanying us?

  6. Would you like to come with us?

  7. Could I have your opinion on this?

  8. Would you please tell me what you think?

  9. Might I know your feelings on the matter?

  1. Look at the situations below. In each case you need to ask some- one to do something for you. What do you say? The first one is already done for you.

1.

You’ve lost your calculator. Ask a colleague to lend you his.

Could you lend me your calculator, please? I’ve lost mine.

2.

You want your secretary to type a letter for you.

3.

You want somebody in your department to finish writing a report for you by Friday.

4.

You can’t meet Pat Hoskins tomorrow because you’ve suddenly got to go to Paris on business. Ask a colleague to meet Pat Hoskins instead.

5.

You want your friend to get you a coffee.

6.

You can’t attend the meeting tomorrow because you have a doctor’s appointment. Ask your boss to postpone the meeting.

7.

You want to leave work early because you have some important things to do.

8.

You have to go to the hotel but you don’t know how to get there. You ask a passer-by.