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  1. Find the synonyms to the words from list a in list b.

A: shift, to assess, care, to respond, performance, comprehen- sive, collaboration, effectiveness, enormously, to meet the needs

B: to react, cooperation, efficiency, vastly, to fit the needs, far-reaching, implementation, to estimate, solicitude, change

  1. Match the verbs to the correct prepositions and translate the word-combinations.

t

to be correlated

on

greater choice

to be associated

with

reforms

to focus

to

better services

to be accustomed

skills

to press ahead

organizational performance

o gain access to depend

  1. Paraphrase the following sentences according to the model.

Model: Mechanism is based on choice.

It is a choice-based mechanism.

  1. Lettings are based on choice.

  2. Services are centered in citizens.

  3. I like people with a strong mind.

  4. She has a kind heart.

  5. Hotels are an industry oriented to service provision.

  1. Find in the text the English for.

Состав семьи; часы работы; здравоохранение; разобрать- ся с поставщиками услуг, которые либо вообще отказыва- ются выполнять свои обязанности, либо выполняют их не- добросовестно; малоимущие; чиновники, занимающиеся предоставлением жилья; очередь нуждающихся в улучшении жилищных условий; специализированные школы

  1. Find in the text the sentence including the equivalent of the Mo- dal Verb and translate it (paragraph 2).

  2. Find in the text the sentences including the construction “the ... the” and translate it (paragraph 10).

  3. Answer the questions.

  1. What are the fundamental drivers behind the need to reform Britain’s public services?

  2. How has the Government responded to the need to reform public services?

  3. What reforms has Sweden/the Netherlands introduced?

  4. How many elements does the UK government’s approach to public service reform have?

  5. What are these four elements intended for?

  6. What are the components of top down performance manage- ment?

  7. What benefits does the introduction of competition and con- testability into the provision of public services include?

  8. What can choice-based mechanism lead to?

  9. What does the quality of public services depend on?

  10. What do measures to enhance the leadership, motivation and skills of public servants involve?

  11. What steps are being taken to ensure central and local gov- ernment are organized and structured properly?